999 Inks Reviews - www.999inks.com

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★☆☆☆☆

“Bad service”

Written on: 27/11/2013 by garyd03 (1 review written)

I had 3 faulty cartridges, sent them back, have written 6 mails no response and they wont even return my faulty cartridges. Stay well away… Read Full Review

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Soukaina's Response to garyd03's Review

Written on: 27/11/2013

Oh I have 3 cartridges too , one colour and 2 black for my diskjet hp printer worked only the first use print out 10 docs then ink finished and put the other black is not working in my printer at all, what a jokers 999ink. Emailed them they said to return the cartridges and get refund back but they v asked for the order number but did not keep the receipt:(

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★☆☆☆☆

“Poor customer service”

Written on: 29/08/2013

My machine wont recognise the cartidges I purchased from 999. sent e-mail and got a response after 2 days, lady phoned me and said as the cartridges were purchased more than 6 months ago I could not get a refund. This was despite the fact they had expiry dates of either 2014 0r 2015 and should still work perfectly. To compound matters the person I was speaking to (sounded like an Indian lady who was difficult to understand) put the phone down on me. At the very least I expected them to offer me… Read Full Review

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★☆☆☆☆

“failed replacement cartridges”

Written on: 09/07/2013

I would urge anyone reading this review to avoid 999inks, The policies of this Company leave a lot to be desired. I purchased 2 colour cartridges, the first cartridge failed after a short period (loss of RED) replaced with 2nd cartridge, this one printed only the RED colour, 999 advised a head cleaning process, then requested I return both items which I did, only to receive 1 replacement cartridge in place of the 2 returned, the insult was that the replacement was also FAULTY, after many… Read Full Review

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★☆☆☆☆

“appalling delivery service”

Written on: 28/05/2013 by nickinlondon (1 review written)

First I was told the product I had ordered and paid for was out of stock and then the toners failed to arrive (I'm still waiting). 11 days ago I was told they would be delivered by first class recorded delivery. A few days later I called and they told me it was 2nd class delivery and to wait a bit. Today: I called and they asked me to wait a few more days. Shocking. "Emergency cartridges on time!" - not even close… Read Full Review

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★☆☆☆☆

“Increase sales scam”

Written on: 16/05/2013 by remeng (1 review written)

I ordered 4 cartridges from this lot at the end of the Payment section I got the message that there was an error in the payment and to shop again which I did. When I opened my email account I had 2 order confirmations, When I tried to contact 999ink.co.uk by E-mail it failed. Contacting them by landline on an 0845 number I eventually got a foreign voice telling me both orders had been despatched but she would give me a 10% discount on my next purchase. This "next" purchase is not going to… Read Full Review

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★☆☆☆☆

“non-existent customer service”

Written on: 15/03/2013 by amartinwest (1 review written)

I ordered some cartridges on 30th January, two of the first three I used leaked. I asked for a full refund took them two weeks to respond to my email. Still no refund or communication. Considering using the small claims service to get my money back. Have also complained to the trading standards… Read Full Review

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-999Inks's Response to amartinwest's Review

Written on: 19/04/2013

I am sorry to hear of the problems with your order. I hope the matter has been sorted. Please call us for any outstanding issues

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Amartinwest's reply to -999Inks's Comment

Written on: 23/04/2013

No, Although they said they would do the refund, they were just playing games, avoid 99Inks like the plague

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-999Inks's reply to Amartinwest's Comment

Written on: 23/04/2013

Thank you for your reply.
Can I have your order number so that I can look into this and get back to you. I am again sorry for the time this has taken.
You can also contact our Customer Services Team on 08452575100

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Amartinwest's reply to -999Inks's Comment

Written on: 27/04/2013

Finally three months later I have a refund of 28.09 but the not the full amount of 31.21, still I wont ever use 999inks again.

Thanks review centre, you seem to have got their attention

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★☆☆☆☆

“The inks do not work”

Written on: 29/01/2013

I ordered 'Canon compatible' inks and only two out of the packet of four worked. I made the mistake of ordering another packet thinking it was a one-off and the same thing happened… Read Full Review

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-999Inks's Comment

Written on: 19/04/2013

Thank you for your feedback. We do offer 100% satisfaction guarantee on all our products. Please contact us or email us if you need any assistance from our technical support team. We do regret the difficulty you have faced.

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★☆☆☆☆

“website says ink in stock ? and fast delivery ? ”

Written on: 23/01/2013

website says ink in stock, it was not, website says fast delivery ? took 2 weeks to arrive, and when it eventually did......it was worse than useless. clogged up my printer and I could not use them, an utter waste of money. avoid !!!… Read Full Review

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-999Inks's Comment

Written on: 19/04/2013

Thank you for your feedback.
We are sorry for the delay in delivery of your order.
We do offer 100% satisfaction guarantee on all our products. Please contact us on 08452575100 or email us on [email protected] if you need any assistance from our technical support team. We do regret the difficulty you have faced.

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★☆☆☆☆

“how can this company be allowed to trade”

Written on: 17/01/2013

info on website wrong, ink out of stock even tho website says different, take money quickly, slow to post ink, ink very poor quality, unusable, company dont accept responsibility, will not even acknowledge emails or phone calls. HAVE NEVER ENCOUNTERED SUCH AWFUL SERVICE BEFORE… Read Full Review

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-999Inks's Comment

Written on: 19/04/2013

Thank you for your feedback. We do offer 100% satisfaction guarantee on all our products. Please contact us on 08452575100 or email us on [email protected] if you need any assistance from our technical support team. We do regret the difficulty you have faced and apologise for the inconvenience caused

Alternatively, please provide an order number and we can get in touch with you

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★☆☆☆☆

“my printer is damaged beyond repair thanks to these inks ”

Written on: 17/01/2013

The ink arrived much later than promised and when I put the black ink in the printer the actual end of the ink cartridge came off and my printer heads were soaked in ink ! customer services were not interested and ignored my complaints. Absolutely shocking service and useless ink. DON'T TOUCH IT !… Read Full Review

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★☆☆☆☆

“would not recommend to a friend or even an enemy”

Written on: 16/01/2013

most awfull service and inferior product, save your money and avoid… Read Full Review

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-999Inks's Comment

Written on: 22/04/2013

I am sorry to hear of the problems with your order. We do offer 100% satisfaction guarantee on all our products. Please contact us or email us if you need any assistance from our technical support team. We do regret the difficulty you have faced.

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★☆☆☆☆

“dont buy ink here !!!!”

Written on: 16/01/2013

website misleading, .... a month to deliver....ink useless.... impossible to get a response from "customer services" ... its quite awful they get away with this ! AVOID at all costs !!… Read Full Review

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-999Inks's Comment

Written on: 22/04/2013

I am sorry to hear of the problems you have faced with your order. Please call our Customer Services Team between 9 am and 6 pm GMT (Mon-Fri) and we will do our best to resolve your issue. You can also email us.

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★☆☆☆☆

“Awfull !!!”

Written on: 12/01/2013

Would never deal with this company again, don,t believe anything the website says, there is NO customer service, its a con !! … Read Full Review

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-999Inks's Comment

Written on: 22/04/2013

We do regret the inconvenience you have had to face. Please call us between 9 am and 6 pm GMT (Mon-Fri) and we will do our best to resolve your issue. You can also email us,

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★☆☆☆☆

“The worst buying experience I've ever had”

Written on: 08/12/2012 by noone1970 (1 review written)

The worst so called company I have ever dealt with. Ordered ink carts arrived promptly well packaged. opened package to find that the wrong cartridge had been sent, cartridge ref no on the invoice was correct but the cartridge was wrong. Phoned 999inks what a disaster. Dreadful customer service I cannot describe how bad it was, there is not enough space here to put it all down. DO NOT USE THIS COMPANY AT ALL COSTS EVEN IF IT IS THE LAST INK PROVIDER IN THE WORLD… Read Full Review

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★☆☆☆☆

“Actually a no star rating but it wouldn't let me post.”

Written on: 27/11/2012 by hjj31 (1 review written)

Well, delivery was fine, within a few days of ordering. that's where the posiivity ends. My printer failed to recognise after a few minutes of printing, my red prints out as yellow, I have cleaned the heads a million times,and my printer is now very, very slow to do anything. I have now ordered inks from another website. I have spent more time at my printer trying to get it to actually print than I have at any other time, since installing these inks. I will NOT be using 999inks again… Read Full Review

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★★☆☆☆

“Very Poor Customer Service”

Written on: 27/11/2012 by Robinsrest24 (4 reviews written)

The cartridges arrived very quickly but unfortunatelly there was a cartridge that was identified by the printer but the ink did not flow from it. I contacted 999 inks via email twice and only got an automated response promising a reply within one working day a week later I had heard nothing. I tried ringing and got no reply. Another week passed and I returned the cartridge to them with a letter 9 days later I am still waiting for them to respond. It apepars this comnpany are quick enough to… Read Full Review

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★☆☆☆☆

“AVOID. ”

Written on: 22/10/2012

Ordered inks and paper which the internet site stated were 'in stock'. 999inks debited my card and then sent me an email saying 'not in stock' with no details as to when they might be back in stock. I am still waiting. 999inks is the trading name of ECOM TRADING LTD. The company director's name is AAMIR JIWA and his home address, should you wish to contact him for a refund (as no one answers the 999inks phones) is: 5 HERTFORD COURT, BROMEFIELD, STANMORE, MIDDLESEX, HA7 1AL… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 17/10/2012

Ordered 2 cartridges from them. They did not work got in touch immediately to say items were faulty and that I wanted refund… Read Full Review

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★☆☆☆☆

“Next day delivery - Don't think so - poor service 100%...”

Written on: 09/10/2012 by dawnieando (3 reviews written)

I paid specifically for next day guaranteed delivery by 1pm as we had an urgent print job which needed to go out the next day. Nothing arrived by 1pm the next day, nor at any time the next day. When I rang to ask where it was the customer service representative said 'it might come tomorrow' which was terribly poor service. I was only hold for ages on a premium 0845 customer services number (which they make money from), incidentally and unsurprisingly, heir sales number is an 0800 number which… Read Full Review

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★☆☆☆☆

“avoid these inks”

Written on: 06/10/2012 by brymac2 (1 review written)

I orderd inks for my brother printer , they came within 3 working days , but they are next to useless the black ink is more a cross between blue & green , all other colours are very faint , the pictures i am trying to print are of very poor quality they look more like a childs colouring book and that is not being fair to the children who probably would do a better job with crayons , so my advice would be to AVOID AVOID AVOID… Read Full Review

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