Serenata Flowers, Reviews - www.serenataflowers.com

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★★☆☆☆
2.0 / 5
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★☆☆☆☆

“The worst customer service ever received. Would not...”

Written on: 01/04/2011

The worst customer service ever received. Would not change delivery date or address, the address was wrong because of their website! Even tho I phoned and emailed within five mins of placing the order. No refund offered and obviously no flowers received.

I never write these reviews but so outraged!… Read Full Review

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★☆☆☆☆

“ ”

Written on: 31/03/2011


Roses bouquet, flowers already past their best and one broken.
Cardboard delivery container partially sodden and broken, no greetings card enclosed… Read Full Review

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★★★★★

“Not sure if I was just lucky but I ordered the flowers...”

Written on: 31/03/2011

Not sure if I was just lucky but I ordered the flowers for my mum yesterday (Wednesday) afternoon and she had them mid moning today (Thursday)as requested. Arrived in brilliant condition and mum is really pleased, she thinks I spent a fortune but I only spent £17.99. Lets hope the quality lasts the distance. I ordered the Oriental Breeze bouquet. There are 5 stems of lillies plus all the other flowers - in fact too many for 1 vase… Read Full Review

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★☆☆☆☆

“Apparently they can deliver flowers to Canada, New...”

Written on: 31/03/2011

Apparently they can deliver flowers to Canada, New Zealand, Spain and Japan... but not my part of Scotland. Strange considering they use Royal Mail First class delivery, which is a universal service in the UK. Very poor service… Read Full Review

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★☆☆☆☆

“DO NOT USE! And why would you risk it when inter flora...”

Written on: 28/03/2011

DO NOT USE! And why would you risk it when inter flora are comparable in price but always deliver. Ordered flowers, didn't arrive and missed my mum's birthday. They obviously don't pay there customer service staff much as there incompetence is evident when you speak to them. Never had to register a complaint before but hope this puts you off and gets you to use a company that you won't end up regretting… Read Full Review

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Duffield's Comment

Written on: 05/04/2011

I found this review very helpful because...I feel the same worst company I have ever used
<br/>They could not care less
<br/>Can't believe how many bad reviews they have
<br/>As for there customer service well they leave you feeling you really are not at all important
<br/>Mine never arrived and there response left me shocked
<br/>
<br/>You get sucked in to there web site
<br/>
<br/>Who owns this company?

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★★★★★

“Can't believe all of these bad reviews, I have always...”

Written on: 23/03/2011

Can't believe all of these bad reviews, I have always ordered from them as such good value for money and free delivery and lots of choice and never had any problems! The only issue I ever had was a delivery of xmas flowers over the festive period when there was so much snow trouble, they arranged a delivery immediately the next day. Always been great in my few years of ordering with them!… Read Full Review

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Shettle's Comment

Written on: 23/03/2011

I found this review not helpful because...obviously works for the company is my guess. I have recently complained and drew attention to the fact that they have a growing BAD rep and lots of bad reviews online. Makes me wonder if they are trying to up their rating.
<br/>
<br/>Why would this person all of a sudden check out reviews when they've had such 'good' service over the last few year!!! Very suspicious.

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Linlondon's Comment

Written on: 24/03/2011

I actually don't work for them! I've just used them lots and never had a problem. However, yesterday their site wasn't uploading and I saw all these bad reviews in my google list results, so I ordered with Flowe(red) instead - also free delivery and proceeds go to aids charities. What can I say, I just order a lot of flowers??!

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Shettle's Comment

Written on: 23/03/2011

ha ha ha ha - I wonder who you work for!!!!

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★☆☆☆☆

“I ordered some flowers for my vest friend for her...”

Written on: 22/03/2011

I ordered some flowers for my vest friend for her birthday which was on Monday, they are still not there!!! I called and they were very apologetic and offered me a full refund or for the flowers to be sent tomorrow. I asked for the flowers and some extra to be delivered tomorrow however after reading the reviews I wish I hadnt bothered!!! Fingers crossed… Read Full Review

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★☆☆☆☆

“Ordered from Serenata Florist online for a colleagues...”

Written on: 22/03/2011

Ordered from Serenata Florist online for a colleagues leaving gift. Picked this supplier as they guaranteed before noon next day delivery (they charge extra for this). Colleague was leaving at 1pm. Unfortunately did not arrive until 4pm. When complained the attitude was - you should have read the small print - we do not refund in this circumstance - now stuck with useless bunch of flowers. Colleague left without gift - a real shame. In their defence I was offer a 20% discount (I've now… Read Full Review

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★☆☆☆☆

“Don't waste time I got charged 59.99 for a £20...”

Written on: 22/03/2011

Don't waste time I got charged 59.99 for a £20 flowers. Money not refunded and flowers not delivered… Read Full Review

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Kazze's Comment

Written on: 29/03/2011

I came across the Serenata Flowers Website on Sunday 27th March ,after looking round the web site which was very attractive and laid out well, I decided to order flowers for my mother for Mothering Sunday and went ahead and placed an order.
<br/>I then read the reviews on the internet ,My first thought was I should have read these reviews before I used this company.I sent an email staight away requesting cancellation of the order and today I have phoned the company,I got throught staight away and spoke to'I have to say a very polite and helpful lady 'who has assured me the order has been cancelled. The company has not yet taken any money from my account. This company obviously falls below a lot of peoples expectations and its a shame they have not tried to improve thier standards expecially as there is so much competition out there.
<br/>I have been reading a lot of reviews about other on line florists and many other companies seem to rate very poorly. The lesson I have learned is do your home work first and read reviews.

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★☆☆☆☆

“Late delivery of a 60th birthday present. Surprise...”

Written on: 22/03/2011

Late delivery of a 60th birthday present. Surprise ruined. Customer service appalling. Would not recommend to anyone! Not good enough!… Read Full Review

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★★☆☆☆

“Senereta.com never again, they put wrong delivery date...”

Written on: 22/03/2011

Senereta.com never again, they put wrong delivery date down and refuse to help. When clicking on there customer service, all got was microsoft error and blank screen, praying the recipent is in when they arrive so much for Mother's day surprise. STILL WAITING for reply, not a very happy bunny. Nice luring website, but no means of finding out there customer service, nor registering with them. If had know what they really like would of gone else where, trading standings here I come… Read Full Review

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Duffield's Comment

Written on: 05/04/2011

I found this review very helpful because... Me too think they should be reported to trading standards this company is a disgrace
<br/>Who owns it in would like to know

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★☆☆☆☆

“I ordered a bouquet for my friemd who had been very...”

Written on: 22/03/2011

I ordered a bouquet for my friemd who had been very poorly and was suffering fron her nerves to cheer her up. On delivery there was a knock at the door by the time she reached it there was no one there just a bunch of flowers which were virtually dead. Another pal who was there at the time said they looked like a dead wreath!!!! Which is not good for someone suffering from a nervous condition>… Read Full Review

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★☆☆☆☆

“Im not really suprised to see the bad reviews on this...”

Written on: 17/03/2011

Im not really suprised to see the bad reviews on this website after the way the "manager" spoke to me. Treated me like an idiot because i didnt realise that the next day delivery wasnt gurenteed next day. "its not my fault you didnt read the terms and conditions" she says! Terrible customer service and took no responsibility/blame.
Obviously after reading the reviews i realise i am not alone. Website is good but misleading. Wont be using again.

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★☆☆☆☆

“Do not order from Serenta Flowers! My step mum...”

Written on: 17/03/2011

Do not order from Serenta Flowers! My step mum oredered over the phone and was not advised that they could not guarantee the delievery. We wanted the flowers for Sunday - for a surprise 60th party - which they were informed about. Orginally, we orederd them for Friday but changed it to Saturday so they would be more fresh. Again, they did not inform us that it could take two days more. The floweres were deliverd on Monday but were no good as we would have to travel an hour to drop them… Read Full Review

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★☆☆☆☆

“When you order it's easy to be conned by their partner...”

Written on: 14/03/2011

When you order it's easy to be conned by their partner shopperdiscounts.co.uk who sign you up to a £10 a months useless subscription with no mention of costs. Then £10 a month from your credit card. Standard letter from their customer services people so they must get lots of complaints. Be vigilant, or avoid Sereneta - they should be judged by the company they keep… Read Full Review

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★★☆☆☆

“Oh dear, wish I had looked at the reviews first....”

Written on: 13/03/2011

Oh dear, wish I had looked at the reviews first. Ordered flowers for very close friends who had a death in the family and I wanted to send a nice sympathy gesture to them. Ordered the flowers Friday evening to be delivered Saturday - they arrived around 6pm, mostly dead with no water and a couple of the flowers crushed. My friends actually rang on my behalf without me knowing, as they were too embarrassed to tell me straight off about the state of the flowers, to complain and arranged for a… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. Lousy service. I ordered...”

Written on: 11/03/2011

DO NOT USE THIS COMPANY. Lousy service. I ordered online (the site is their only redeeming feature)and wanted delivery on the Wednesday. The flowers hadn't arrived so I called them on Friday to find out that they hadn't delivered because the address I entered hadn't matched the postcode. Why didn't they call me? Why did they wait until I had to phone them 2 days after the delivery date? I entered 2 phone numbers and an email address when ordering yet didn't receive any correspondence… Read Full Review

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★★☆☆☆

“I recently ordered some flowers from Serenata Flowers...”

Written on: 10/03/2011

I recently ordered some flowers from Serenata Flowers LTD, however, after I had ordered them I came across a torrent of negative emails about the company and the quality of it's service. I immediately rang Serenata, was fortunate enough to get through first time and managed to cancel my order! Thank goodness.

Although I have had a good experience with them in this respect I will definitely steer well clear of Serenata and encourage everyone lese to do the same. I have read countless reviews… Read Full Review

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★☆☆☆☆

“An apparently well structured and developed website is...”

Written on: 09/03/2011

An apparently well structured and developed website is just their tool to hide a scam. Ordered flowers on 4th of march, to be delivered on the 8th, paid extra money to have them delivered in the evening.

Nothing happened, no flowers, no messages, no answers.
It's sad to find people doing this on such an emotional thing: those flowers were very important to me.

I'm still waiting for the refund which I'm not expecting to get by the way. Seriously, I'm trying to be polite here but that was just… Read Full Review

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★☆☆☆☆

“These guys suck buts. Firstly I place an order for...”

Written on: 08/03/2011

These guys suck buts. Firstly I place an order for some flowers and pay extra for same day delivery. THen i find out that they wont be delivered as they are not from the same day range. Hm...Not very clear on the website and why was i still allowed to part with extra money for same day delivery. then when they arrive dthey were left out over night so the recipient got some dead flowers in the morning. So in summary - unclear website. Late delivery and by the time the recipient had them… Read Full Review

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