Shocking service from the get- go. Requirements of our lease agreement were not sorted out. Faeces in front of our front door, faeces in the showers from drained toilets which they say is not an emergency. Long waiting times for responses to emails.

Having been treated awfully by other London estate agents, specifically: Acorn, and Foxtons, the difference is light and day with Black Katz Camden. Being first time renters me, and my two student friends where extremely intimidated by the prospect of renting in London. Any worries or fears however where soon swept away by the excellent staff and customer service at black Katz Camden branch who where extremely helpful, clear, understanding and accommodating in every correspondence. We have all recommended this letting agency to all our fellow student friends and believe that this is an exemplar example of what a letting agency should be.

From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us. To finish we left that house because they passed us and they did not want to give us the deposit because the BROKEN furniture was gone, we had to fight that we had bought some NEW furniture (that was fixed) but in the end they have charged us 277 pounds cleaning for a small house and also, WE HAVE HAD TO PAY FOR THE KITCHEN THAT WAS BLOCKED THAT THEY ALREADY GAVE US IT LIKE THIS !! The deposit has taken two months to settle it, we have had to show evidence of what we said because they did not believe us. Definitely a shame, and they have charged me the of a kitchen that was not even mine.

Had a nighmare in the West Hampstead Branch, smug unfriendly staff that left me and out tenants in a mess. DOnt want to save anything 'computer says no' attitude Avoid

Black Katz run in Camden was brilliant. The person I dealt with is super professional, always polite, helpful and keen to ensure that the client is happy. Would definitely use them again.

We used Black Katz to rent a flat in Angel for a year. The agent, as well as pushing us into signing the agreement then and there, told us that BILLS WERE INCLUDED (we were specifically looking for flats with bills included). We believed him, stupidly, and signed the contract (a standard ASTA). Actually, it is probably the only reason we signed the agreement. We went the whole year without realising that this was not true, as the bills were still in the name of the previous tenants, and have now been hit with a bill for over £1000. They maintain their agent would never do such a thing, and as we have no proof, they and are holding our deposits until we pay it!! They probably saw two international students wanting to quickly sign a flat and though we would be easy to take advantage of for some quick cash. The agency has taken absolutely no responsibility for this, they are rude, unhelpful, and clearly do not care about their clients in the slightest. I am appalled and considering going to the DPS.

Staff were friendly and down to earth. Helpful with advice and information about the area. Got taken to two properties straight after dropping in to enquire about what was available around the area and for my price range. Great service will be recommending to friends.

Thanks very much to Black Katz, they were extremely helpful and always punctual in responding to our emails. Would recommend.

I rented a studio through Black Katz and had a good overall experience despite issues with the landlord which were eventually solved. The agency fee is low compared to other rental agencies which is a plus.

I came to Black Katz Camden having had a wonderful experience with their London Bridge office two years ago. The staff at Black Katz are friendly, honest, transparent and efficient. I was able to arrange multiple viewings on the same day, and the admin for arranging the contract was dealt with promptly. What I think sets Black Katz apart from other London agents such as Foxtons is that they do care about the product and services they deliver. There are no hidden fees (although the 60 GBP reference processing fee seems slightly excessive), and with offices all over London and a good selection of studios and one-bed flat, I wouldn't ever consider a different London agency in the future.

I have been coming to Black Katz every year since I moved to London. This is the 8th year and the fourth flat which they have helped me find. The agents, management and admin staff are all very friendly, professional, efficient and understanding. Unlike other agencies, they listen to what you want and won't waste your time taking you to properties which do not meet or exceed your requirements. Once my offer had been accepted, the paper work was sent to me in a clear format and the process was very transparent and easy to complete. Thank you Black Katz for helping me find my perfect flat every time! I wouldn't and haven't gone elsewhere since I found them! Best

Black Katz are very unhelpful. Despite charging quite a bit of money for admin and agency fees, they did nothing to help us in our dispute with a very difficult landlord. Also in terms of finding a flat they are pretty sales heavy and don't actually listen to what you want - they just show you whatever is on their books. They are speedy with paperwork but that is the only reason I haven't given them one star.

We got a very good first impression of Blackkatz and without a doubt we did pay the first deposit, After that the hell on earth started, the price went up, we where given a contract that did included fees we never been told, The administration Lady was the absolutely worst, she did harass us, change the deal, started to push us in a way that mad us feel like there might be something dodgy going on, and yes there was, the flat was still on advert so I would not be surprised if there is a lot of people in the same position as us paying and getting let down, she is also extremely rude and did even call us “people like you” when we no longer felt like dealing with them cause of the bad service, lies, lack of customer service, knowledge of her job. She also had the courage to insult us verbally in a very discriminating way witch is unacceptable by my opinion. Regarding our deposit, we never saw it again and probably never will.. I do understand that they all get a commission but this is more like a rip of, I would never recommend them, save your self from a lot of problems… Use a reliable letting agent.

In some ways its a good thing that Black Katz were so thorough but asking to see my guarantors bank statements, as well as my own, was one step too far in my view. They themselves were very professional and friendly. But £150 admin fee is at the top end of what I wanted to pay. Plus making my folk go to the bank to get statements was unnecessary. Because of this I would definitely look with other agents before going back to them

Black Katz are the absolute worst estate agents I have ever had the misfortune of dealing with. Rude, thoughtless, and their staff are totally inept. If something needs to be repaired, you will need to pester them continually for any kind of answer, regardless of whether the repair may need to be carried out for reasons of health, i.e. mold. Even worse, now that we have decided not to renew our lease they treat us as if we have no rights to the property even though we still pay rent there: I've literally had one of their agents ring me up at 12:57pm asking if they could show the flat at 1pm! They will let workmen onto your property without advising you, and their agents don't even give a courtesy knock when they come for a viewing, they burst into the flat! Honestly I would recommend you to go with anyone else. It can't get worse than this.

Black Katz were a pleasure to work with - really friendly and positive - they gave us the heads up on a flat before it went on the market and negotiated a great rent for us that we are really happy with. The advisors in paticular were extremely helpful - a real change from other estate agents we had worked with!

BK were direct and to the point If you need somewhere fast, ....

The team at the Camden office, in my case Zia, Spencer and Lauren, delivered a 1st class service. As soon as I called them about the availability of my flat for rent they went into action. A number of viewings were held as soon as they were allowed in the door and a new tenant was in place the same day. Most importantly for landlords like myself, I don't feel ripped off as I have in the past when I used other agencies. I personally like the fact that I know who my tenant is and have direct contact. I will certainly use black Katz in the future and cannot recommend the team I worked with - Zia, Lauren and Spencer - highly enough.