Talk Talk Broadband Reviews - www.talktalk.co.uk

★★★☆☆
2.9 / 5
54% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★☆☆☆☆

“This is the third time I am moving in just over a...”

Written on: 27/01/2018 by 178Conrad (1 review written)

This is the third time I am moving in just over a year. each time I move, the price happens to go up and I have to commit to a new 12 month lock -in. This is a poor customer retention strategy. In 12 months Im going elsewhere. You are short-sited… Read Full Review

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★★★★★

“EASY NO STRESS”

Written on: 20/01/2018 by mmWiley200 (1 review written)

I was astonished how easy the on-line transaction to change broadband and keep my telephone number was when registering to move house ! So easy and with no stress. … Read Full Review

Duke_Nukem's Comment

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★★★★

“Moving house made very easy”

Written on: 19/01/2018 by LeviKlein78 (1 review written)

Thought this would be a bit of a hassle but found it very easy. All explained in easy to understand terms… Read Full Review

Duke_Nukem's Comment

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★★★★

“Great service”

Written on: 16/01/2018 by Sjm197 (1 review written)

Fast and easy service for moving home. Was very impressed at how simple it was. Many thanks… Read Full Review

Duke_Nukem's Response to Sjm197's Review

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★★★★

“Moving home ”

Written on: 13/01/2018 by Dillonv420 (1 review written)

Fast and easy to do online and got upgraded to a better service. Would highly recommend to friends & family… Read Full Review

Duke_Nukem's Comment

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★★☆☆

“Moving Home”

Written on: 20/12/2017 by Quincy1975 (1 review written)

This a home move review. Because my broadband/phone service and mobile are out contract, they decided I either take out a new 12 month contract and lose my mobile service (TT don't do mobile contracts now), or I call or use the online chat, both of which are a pain to do. I opted for a new contract, as I' sure most people do, because of the hassles of trying to deal with none English operators. It shouldn't matter weather or not I'm out contract, my current services should stay as they are… Read Full Review

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★☆☆☆☆

“Why so long to set up”

Written on: 17/12/2017 by Talkrubbishtalk (1 review written)

Ridiculous why so long to go live??… Read Full Review

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★☆☆☆☆

“Diabolical fibre broadband, unsupportive call centre ”

Written on: 14/12/2017 by guest1439 (1 review written)

Unable to provide minimum contractual speeds with speeds around 1-2mbs as opposed to speeds of min 12mbs (the upto 38mbs - are in the realm lalala land) connection continuously disconnects. Off shore call centre in India, are totally unhelpful, go through a pre-script of questions, have no knowledge of how to resolve the issue, nor show any sincerity in your situation (ie) you're paying for service which the company are failing to provide...on top of that they never call you back when agreed… Read Full Review

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★★☆☆☆

“Poor go live dates”

Written on: 13/12/2017 by Randallo274 (1 review written)

I have been a customer with talktalk for several years and I feel the option of key go live dates due to a planned move before Christmas could have been improved upon. Being without broadband services during the Christmas period is very disappointing… Read Full Review

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★★★★★

“Online service”

Written on: 10/12/2017 by MaximoAllen94 (1 review written)

Used the online moving home service - very clear, very user-friendly, a lot better than dealing with TalkTalk employers on the phone. I wish all could be sorted out online rather than on the phone… Read Full Review

Duke_Nukem's Comment

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★☆☆☆

“Home move made difficult.”

Written on: 03/12/2017 by Martinqi299 (1 review written)

Thanks for adding to an already stressful situation. On submitting details of a local house move of just 1 mile I have been informed that I have lost my discounts on Sky Sports & Sky Movies boosts which were due to run for another 14months. Thanks again. Not a happy customer. Considering how impressed I have been overall with Talk Talk compared to 3 other suppliers I have had in the past this is a real let down… Read Full Review

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★★★★★

“So far brilliant.”

Written on: 30/11/2017 by Fernandez482 (1 review written)

Excellent service throughout my order and delivery of products fantastic. Fair price I think and easy to understand billing… Read Full Review

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★☆☆☆☆

“Lost all discounts”

Written on: 29/11/2017 by Marshks361 (1 review written)

I had certain discounts at my last address like Sky Sports for £18 a month and discounts on my internet etc.. I have had to move house due to mine flooding and they have taken all my discounts off me. Not happy… Read Full Review

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★★★★★

“Done home move online no hassle simple to do brilliant ”

Written on: 28/11/2017 by Lilyk1956 (1 review written)

Done home move online no hassle simple to do brilliant… Read Full Review

Duke_Nukem's Comment

Written on: 07/02/2018

Looks like spam. There is a cluster of suspiciously similar reviews on "good" house moves at this time (Jan-Feb 2018), all by reviewers who have only ever done one review.

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★★★★★

“Always good service.”

Written on: 27/11/2017 by Samantha263 (1 review written)

The online service for moving home was very easy to use. Very user friendly. My only concern was being without broadband for more than a week, my daughter needs access to broadband for her college work. Otherwise a great tool… Read Full Review

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★★★★★

“Very good service ”

Written on: 26/11/2017 by HaileyWelsh240 (1 review written)

Your service is great on line chat is amazing thank you… Read Full Review

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★★★★☆

“Great packages”

Written on: 20/11/2017 by Karla22 (1 review written)

If there is ever a problem I find that the Live Help Chat is the best contact method. I am glad that packages are available for new and existing customers now which keep existing customers like me happy! Talktalk is the cheapest package that I have found and it has Line Rental included. I used the Home Move process 3 years ago and I think the Online process is alot easier to use and understand now as I just used it to move again… Read Full Review

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★★☆☆☆

“4 days to change over properties?? Ridiculous”

Written on: 19/11/2017 by Delboy1836 (1 review written)

I have just been tied in to an 18 month contract with a minimum of 4 days to changeover properties. Not a good start Talk Talk. 14 days to find someone else...you bet I will… Read Full Review

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★★★★☆

“House move process has a hiccup”

Written on: 18/11/2017

I am moving house soon and wanted to take talktalk with me. I have been generally happy with the service over the years. I received a TT email to say "We’ve received notification that a customer from another provider is moving to your address and taking over your phone and broadband line on 28 November 2017". That was OK but I wanted to transfer mine to a new address. Via webchat with TT I was told that, "I will not be able to transfer services that have the unsolicited cease on the account"… Read Full Review

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★★★★☆

“moving house a short distance”

Written on: 16/11/2017 by david41gordon (1 review written)

We are moving to sheltered accommodation which is only about a quarter of a mile away. Happily can keep present number and if the promised speed is provided at the new address I shall be very happy! Fairly painless once correct postcode was found!! For some reason the postcode couldn`t be found the first time of asking even though the estate has been around for 25 years plus!… Read Full Review

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