Big advertising campaign, they are still on the High Street but other than simple money payments or withdrawals they tell you to go online. What happened to the in branch financial advice?. Do they really care for their customers?. Probably seen as cash cows as elsewhere.

Recent visit to change banking from NatWest to Nationwide after being with NatWest over 50 years. The staff were really good. Really knew there product. Treated me with great respect. I cannot fault them Well done ,have given me new outlook on banking

I needed bank statements dating back 10 years for a dispute regarding outstanding payments to the council. In branch they provided me with the tel no. to use and advised it may not be possible. I called them a week ago and I have just received ALL of them. Amazing thank you so much.

Nationwide reduced my overdraft with no notification, was happy to meet them halfway but they are just not interested and simply do not care. Need to find a new bank!

Been a member a number of years. Poor customer service and communication. Reduced credit limits without warning or justification. In branch they cherry pick the customers who they like and leave the rest waiting.

Absolutely FUMING. YET AGAIN nationwide doing 'works' that means I can't access MY OWN TRANSFER, which means I can't BUY MY KIDS DINNER!!! SICK TO DEATH OF NATIONWIDE!

Complaint decisions - appalling - they take weeks or months and nothing is ever their fault. Online chat - pointless and a waste of time. Generally they just give you a number to call. Phone - very long wait times and they pass you around to begin another long wait. Website - constantly having issues - sometimes taking days to fix. Blocking accounts - rang to unblock and it was 3 days later before I could use my account again - technical problems apparently. They are no longer a decent bank.

Could not resolve a complaint if they tried No customer service skills on any level Treated like dirt on the bottom of a shoe Spoken to like a child Cover each other’s back at every opportunity Rude disinterested staff Would NEVER recommend them for anything No loyalty to customers

Disgustingly immoral bunch of people. The gave us mortgage approval and all was going well until we had to pull out of our house purchase due to a survey issue. Don’t worry the Nationwide said, find another house and we can proceed. We found another house, instructed solicitors to proceed. It was at that point, the Nationwide declined to issue us with a mortgage as we no longer met their new criteria. Thanks a bunch you good for nothing buch of bar stewards, left us homeless. Luckily, Barclays came to the rescue with absolutely brilliant service and we are no longer homeless. DO Not USE THIS BUNCH !!! would be my recommendation.

I had been a member for many years and recently closed all of my accounts following a lack of interest in the retention of business from the CEO. Following this I asked them to erase all of my data and following some very inconsistent replies saying it's 12 years and then only 6 I received a final email from them saying that they would not reply to any further correspondence saying that any further contact from me would be marked as unanswered. How rude is that? I had previously asked for copies of all of my data which I did receive a link to and you would be amazed how much and what they retain. So I have made a note to contact them in 6 six years to have it all removed as one of the things that they never assured me of was that it would actually be deleted even then. Time will tell, so be warned and maybe check out your position.

Staff on online chat are beyond useless. They give wrong info and don't even apologize for their incompetence. The ones on the phone aren't much better. Miserable as sin and unhelpful. They talk to you like dirt unless you are high net worth and never try to put their mistakes right. I am going to try to leave them.

Please be careful! Back in January had a discussion with the cashier over security checks ; just because I said I didn’t like the way the checks are done which made me looked like a criminal. I then complain about the staff and then got a letter accusing me of shouting and intimidating the cashier . I asked for the CT camera and they said they could do it . Will remove my money Be CAREFUL !!

very recently i noticed that payees i had paid previously were disappearing from my list of payees so i contacted Nationwide as I thought it may be an error but it isnt they are deleting payees from my list without my permission they claimed it was only for ones i had not used for a couple of years but it isnt because today they deleted my own account at another bank and my mortgage company despite me making payments to both within the last two years when i complained they said if im unhappy i can go to the ombudsman what great service from a members society dont feel much like a member just a poorly treated customer it seems all the banks can just do what they want and we just put up with it

I was scammed and nationwide were very helpful gave me back the money, I also got compensation for a bit of a mess they done on my acct and it was sorted. I've recently had another problem with a loan company I pay each month, the lady on the phone was very helpful pointed me in the right direction. So up till now I have no complaints to date.

I have always held the nationwide in the highest regard unfortunately not anymore. I am 72 years of age and wanted to port my existing mortgage over onto a new property having sold the mortgaged property. Applied for a mortgage that would be paid off at 85 told no even though my existing mortgage would take me there. The reason being that they currently are not operating that scheme and don't know when it will be operational. Was advised to apply for a normal mortgage again no, had to be repaid by 75 so no chance not worth bothering with. Left fuming by the poor chap on the line who basically said well not much. Went to another lender no problems very efficient which is a far cry from the nationwide. Felt as though age does matter with the nationwide.

Rude staff & complaints just fob you off or ignore you. Lazy staff & rude, you complain & they fob you off saying your at fault or was asked for wrong information .

Be it through death, separation or ill health, entirely ignore their rhetoric about being helpful and 'more' caring as a Mutual Society when problems raise their ugly head (even to long standing customers) as they care but for themselves. STAY CLEAR. I have been banking for many years with different companies, and never come across such an arrogant and inconsiderate bank, with entirely lousy and incompetent customer service. Based on implications from the FOS they just about operate within legal requirements, but with little consideration for the customer. This is the first of many reviews, as despite their prominence in the market, stay away. Loyalty and history count for absolutely nothing with the Nationwide. When life throws a curve ball at you, as it does, there is no help despite a campaign to say otherwise. I believe other reviews support my comments, and you should listen to them.

I have held 2 accounts wit Nationwide for over 14 years. And have never had any problems until recently. However, my husband and myself recently opened another account with them for savings as we were about to complete on a property sale and the proceeds we wanted kept separate. Our solicitor sent via CHAPs our funds which were declined by Nationwide but if took 5 days to find this out as firstly customer services said no money had been sent. We were told 3 different reasons why the payment was refused, one of which by a CS services advisor that new legislation was brought in ‘sometime’ this year saying all payments had to be made to the payees initials NOT the full Christian names. Whilst another said that only our surname had been used for the transaction. The Financial services ombudsman confirmed no such legislation had been made. 6 days on and the money has not been received back to our solicitor - this should not be allowed and surely is highly suspicious, worrying and incompetent. When we finally find the funds and I pray we do.