I ordered a tent roof for my trampoline when it arrived it did not fit & was advised to return it for a refund. I had to pay £12 for postage, the roof cost £60.00 It was returned by special delivery In May I have had no refund many emails have been sent with nil reply Please do give this company any business

We have been trying to get a response from Jump for fun to replacde a broken post that is part of the enclosure since August 2nd. They opened a ticket but only responded after I chased 4 times and when he asked me to confirm which part of the pole they have now gone silent again. So next week it will have been two months since our trampoline has been out of action and I am lost in what to do next. Maybe worth finding a compamy to supply your trampoline with a better aftersales/customer service.

Website happily took my money even though no product available in the Sept 2012, I was told it would be in stock in a few months, then I was told it would be available when the season started. Unfortunately as the trampoline was octagonal i could not go elsewhere. I am still waiting a year later despite the summer going. I have used pieces of carpet for the side protectors. Trampolines are used all year so not sure what this company is thinking. I have also read comments about this company being taken over - i really think the service is no different and i feel it is one person running a company as a part time hobby, taking money and with a good website and no products to back it up.

I ordered a 14ft trampoline play den from Jump For Fun as a present for my nephew. The website looked great and was very informative so I placed the order on the 15th August and got confirmation of the order and payment. Nothing arrived so I checked the website and on the 21st August I opened a support ticket enquiring what was happening with my order. At the same time I checked to see if they were still showing the item I had ordered as being in stock which they were. I received a response later the same day stating that there was a delay in dispatch, they tried to send today but the stock was not there?? They went on to say that their records were incorrect and they did not have any stock and they would refund in full. I was clearly unimpressed by this and as the item was a gift so I still required to purchase it. I responded with a request that they fulfill the order(all this was on the 21st). The next response I received was on the 23rd August stated they were not making any more and were going to review the design due to a large volume of returns as the den was not compatible with a number of trampoline brands. At this point they asked for the make of trampoline the den was for which I supplied best I could. I am waiting for a response to this as well as messages I left on 27th August. I also tried phoning several times but on each occasion I connected to an answer message stating they were receiving a high volume of calls and contact via the website was advised. The most disappointing factor is that my nephews birthday has now passed and I am still unclear whether my order is to be fulfilled. Effective communication is a basic requirement for a successful business.

I ordered an 8ft round 2 in 1 playden via the website on 09/08/2013 and paid through paypal. The webiste was offering next day delivery. After several days of no contact I decided to call could not get through so sent message via contact us page and received this reply: Fri, Aug 16 2013 11:06am - staff Hi Sorry for the delay ,I'll get this re-delivered for early next week regards Redelivered? has it ever been delivered or an attempt to deliver made? NO!!!! Several days later....still nothing! so I sent another message: Wed, Aug 21 2013 1:56pm Any idea when delivery is likely to be this week please? Regards Michelle AND ANOTHER ONE! Thu, Aug 22 2013 3:25pm Please could anyone confirm when I will receive this item? I ordered it on 9th August, last Friday you advised me it would be delivered early this week..it is now late Thursday afternoon and still nothing?? I have attempetd to call you and am unable to get through to you office. Could someone please let me know what is happening with my delivery. Many Thanks Michelle AND THIS MORNING ANOTHER ONE! Wed, Aug 28 2013 8:19am ANY NEWS? I AM BECOMING INCREASINGLY FRUSTRATED WITH THIS NOW. Still not able to get through on phone...have this company gone bust again? Or is their customer service just utterly appalling?

The pad of my 11ft Octajump Trampoline started to tear in quite a few places after 6 months, so after contacting the customer services who requested pictures, I was promised a new pad once new stock arrived in. Nearly a year later still no pad and now have been informed that the company went into liquidation and have been taken over by someone else. After speaking to the new owners, I still have been continuously fobbed off with the excuse that it is nothing to do with them as I dealt with the previous owners. Surely if you take the company over, you take on the previous customers too?? I even sent them the original email and pictures I took of the torn pad only to be told that they did not see a problem with it and it should still be safe for my young children to play on!! That's not the point! The pad should not of looked like that after 6 months of minimal use. Basically communication ended with them stating they are trying to keep the brand alive and if it was not for them, spares would not be readily available, so if you want a new pad £65 please. I would say if you want the brand to stay alive you need to work on your customer service skills or maybe if the products are not good enough, is the brand worth saving?

I placed and order the beginning of April it is now the 25th.. I paid and got all my order information, after two weeks passed and I herd nothing more I opened a ticket.. they told me you did not pay enough and we do not ship to your location.. I asked why I had the option to select and pay for it.. No response. I asked when i would get my refund again no response.. I opened another ticket asking about the refund and again no response this is going on 2 weeks now..I am livid and p!$$3d that i have 150 sitting with them and not a clue as to when i will get it back if they can not deliver my product.

Been trying to order replacement pads for my 10ft Octagonal trampoline for 18 months but always out of stock. Have raised a sales enquiry via the website (no response in 2 weeks) and nobody ever answers the phone. The quality of the product is brilliant, shame the service is not at the same level. Would love to hear if anyone ever got a respone.