Uttings - www.uttings.co.uk

Uttings - www.uttings.co.uk
★★★★★
4.5
92.0% of users recommend this
  • Customer Service

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Latest Reviews

“EXPENSIVE POSTAGE AND RETURNS”

★★☆☆☆

written by MATTLEGG on 25/04/2017

DONT ORDER FROM THIS SITE UNLESS YOU KNOW YOU ARE GOING TO BE HAPPY WITH SIZE ETC AS IT COST NEARLY A FIVER DELIVERY AND FIVER RETURN WHICH IS EXPENSIVE TO TRY SOMETHING THAT TURNS OUT TO BE UNSUITABLE. NOT MADE CLEAR WHEN ORDERING

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“Joke shop”

★☆☆☆☆

written by on 25/07/2016

I could bore you all with another tale of woe but basically this company is amateurish at best. Next day delivery with them translates to not even having a confirmation of dispatch email on the agreed delivery day let alone take receipt of goods (£1500 binos). Their laughingly called customer service phone line just doesn't get answered so you can't even chase it up - probably as they're out on the ranch rounding up cattle. Just avoid.

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“I ordered a pair of binoculars that they didn't...”

★☆☆☆☆

written by Dylanv231 on 02/01/2016

I ordered a pair of binoculars that they didn't actually have in stock. This only came to light having taken a day off work to be in to receive the parcel and subsequent email and telephone conversations. A really bad and unsatisfactory experience.

Was this review helpful? 1 0

“Very informative and very fast!”

★★★★★

written by sbooder on 24/12/2015

Just like to take a moment to praise a great service from Uttings. Ordered Monday morning, it arrived Tuesday morning. And I had emails to inform me of it's progress and when it would be delivered. I highly recommend Uttings.

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“Expensive returns”

★★☆☆☆

written by 328Vance on 18/12/2015

I ordered some boots which arrived straight away. However, they didn't fit. I had seen that Uttings offered collect+ returns, which is a great service. HOWEVER! It is hidden in the small print on the site that you have to pay almost £5 to return the item through collect+. I paid around that for delivery, so I feel very out of pocket. Uttings should be much clearer about their returns policy on their site I think.

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“Binoculars”

★★★★★

written by Chrissiemids on 11/02/2015

Hooray, best service ever.I ordered some binoculars that came in almost £20 under price of other sites. The correspondence was terrific about delivery details, eg. one preference was for the driver to KNOCK LOUDLY and other helpfull idea's. I was notified by e-mail and text as to the delivery time(within 1 hour). It arrived exactly as stated and was so well wrapped, it took a while to open. They were just as described and well worth the money. I am going to visit Utting's now to see what else they sell.

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“zamberlan 1020 boots. ”

★★★★★

written by Arnieschwartz on 07/01/2015

Very quick and pleasant service. Best price and very informative after purchase as to when they would be delivered. Ill b back!!!

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“Surly and Rude customer service”

★☆☆☆☆

written by Craigfl190 on 16/12/2014

The concept of ordering Air rifle pellets for next day delivery is brilliant. That is where the brilliance ends. You would anticipate that they would send you instructions for age verification at the point of receiving your conformation email, but no a day later that arrived meaning that the item could not be dispatched till two days following. So next day delivery becomes 4 day delivery and then I was informed the driver would be with me between 19-45-20-45 in the evening? Throughout this process I have received surly emails from the customer service team stating things like "the timing is somewhat academic" and "you ordered well out of hours" I have the flipping conformation email that proves otherwise!!!

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“Absolutely great!”

★★★★★

written by on 16/06/2014

From the moment we saw the goods on the website to ordering to delivery the service was first rate. The parcel was delivered next day as promised and we knew the time of delivery and the name and contact no of the driver. As an added bonus the trap worked and we caught our mink! We will certainly know where to go next time.

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“Quick replacement of faulty scope.”

★★★★☆

written by Laverdabru1116 on 06/06/2014

Ordered a Nikko Mountmaster scope from Uttings, reviewed elsewhere. The covers were damaged before receipt, & within 200 shots a rattling could be heard. Some of the internals had worked loose. Emailed Uttings, returned the item, & had a replacement well within their 7 day target. I had photographed the problems, but had no need to send these. Well Done!

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“having contacted uttings several times,always find...”

★☆☆☆☆

written by DaltonKennedy on 24/03/2014

having contacted uttings several times,always find them unhelpful and surly.

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“In the military? I suggest you don't support this company.”

★☆☆☆☆

written by Mathew304 on 12/03/2014

After returning faulty goods Uttings refused to return them via our UK BFPO address. After spending thousands of pounds over the years at Uttings this is what going the extra mile for a valued customer means. The irony is we were returning 'faulty' goods supplied by a Uttings in the first place. Disappointing to say the least especially for those servicemen and servicewomen who look forward to parcels ordered by loved ones and sent through a postal system aimed at lessening the impact of serving their country overseas. Uttings we get that you have a contract with a specific delivery contractor however many UK companies seem to be able to overcome this hurdle, ParcelForce for example will deliver to BFPO, Royal Mail will also. Perhaps you need to change your, 'we won't make exceptions for anyone' policy.

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“first class”

★★★★★

written by HarmonyGalloway298 on 02/03/2014

first class service will use again

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“Great customer services”

★★★★★

written by Steveozzy on 25/02/2014

I was very impressed with the customer services when returning item that was faulty, the quick response and handling of the refund was very prompt and second to none. Only fault still not received refund of postage for return, just holding out for that. I then placed a new order and was very pleased with my purchases and timescale for delivery. Very helpful customer services. Thank you Uttings.

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“Great service!”

★★★★★

written by Driffieldman on 25/02/2014

Online ordering very easy. Texting information service and delivery options excellent. Prompt delivery, item as described. What more can you ask for?! Thank you!

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“The best service ever!!!!!!”

★★★★★

written by tomgarlick on 22/02/2014

The best service ever experienced! I recently ordered of another online website and didn't even receive my items at all so to receive this type of service from cuttings was fantastic!!! Got emails and texts and it arrived exactly when they said it would! Thank you.

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“New Brasher Suplite II Boots”

★★★★☆

written by LondonWide on 07/02/2014

Excellent Price. Perfect delivery - just the job. Website very easy to use

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“Great quality and easy to use for such high magnification”

★★★★★

written by on 30/01/2014

Choosing and buying from Uttings was a real pleasure. Item arrived bang on time. The prices on Nikons were 'unmatchable'! Uttings staff were both helpful and very efficient - unlike Nikon UKs who seemed unsure about online warranty registration of binoculars. All in all, a great retail experience - I don't believe I've just said that.

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“Quality service and good price”

★★★★★

written by on 23/01/2014

Top quality service and also the cheapest!

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“I have purchased a few items from Uttings over the...”

★★★★★

written by on 14/01/2014

I have purchased a few items from Uttings over the last couple of years and the whole experience has been excellent from brousing site to purchasing the goods and quick delivery,top stuff and will defiantly use again.

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