Interactive Resorts Reviews

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★★★★☆
4.4 / 5
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★★★★★

“so helpful throughout the booking process”

Written on: 26/07/2013 by 1BillF (1 review written)

It is never easy booking a group holiday when everyone has a view about dates, places and accommodation but as a group organiser I can say that this company could not have been more helpful or patient! Lots of options, lots of advice and help. The result is a holiday booked to Arabba in the Dolomites to be looked forward to by us all. Let's hope it lives up to the booking process - I'm sure it will!… Read Full Review

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★★★★★

“Impressive knowledge and help!”

Written on: 26/03/2013

Excellent service, with great knowledge of the ski resorts and chalets. Amazingly detailed email with everything we needed to know about the holiday - at a very competitive price. It made booking our next holiday so simple and after hours of trolling through the internet and speaking to other tour companies it was a relief to find someone who could do the work for us! Would highly recommend!… Read Full Review

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★★★★★

“Chalet Evie, Zermatt - March 2013”

Written on: 25/03/2013 by nick.p.smith (1 review written)

Matt at interactive resorts was fantastically helpful in finding us this chalet - it met all of our needs as a group and then some. Chalet Evie is beautifully appointed, with plenty of mod-cons and (importantly but unusually) really great sound insulation between rooms (and presumably floors unless the people above and below were mute mice.) The views over the town and the Matterhorn from the floor-to-ceiling windows were really stunning, the food was great and the accomodation layout both… Read Full Review

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★★★★★

“Grand Planica, La Rosiere”

Written on: 20/03/2013 by sardinetin (1 review written)

This is the second time we have booked a holiday with this company. We are a big group and its not easy to find a chalet that's suits all of our needs. [name removed] has been brilliant, she took all our needs on board, carefully considering our requirements. We chopped and changed our minds frequently but with her patience and perserverence we have booked a great chalet today. [name removed]'s knowledge of each resort is excellent, she quickly provided prices and did her very best to… Read Full Review

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★★★★★

“Val d'Isère Chalet Bonneval - AMAZING”

Written on: 12/02/2013 by KylieHowe (1 review written)

Firstly booking the holiday was easy, Harriet @ interactive resorts answered every single question I had. She explained different benefits of each chalet we were considering and even helped us with group booking discounts. Our chalet, transfers, ski passes and ski hire were all sorted by Harriet and we got a great deal. Once booked the high level of service continued with frequent emails and a client login area where you could update dietary requirements, ski hire details etc. Upon arrival at… Read Full Review

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★★★★★

“Petit Coeur Chalet”

Written on: 11/02/2013

I have just booked the Petit Coeur Chalet through interactive resorts and the Rep [name removed] was extremely helpful and had all the information required to make the booking easy.She gave us many options of chalets and had a lot of knowledge on these so we could make the best choice for our group. Would definately use this company again for future bookings… Read Full Review

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★★★★★

“14 Go Mad in Alpe d'Huez Courtesy of Interactive Resorts!”

Written on: 08/02/2013 by ChrisBarlow54 (1 review written)

A big thank you to all the Interactive staff involved in booking this holiday. We all had a great time! From first placing the deposit to finally climbing on board the airplane, Interactive could not have been more helpful. We made a number of changes to the booking over time and all were handled efficiently and knowledgeably by the sales and admin staff. Thanks to Nick and Anna in particular. The resort and the chalet, as recommended by the Sales Consultant, were perfect for our mixed… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/02/2013 by KGrant (1 review written)

Dealing with Interactive Resorts was a pleasure from start to finish. I was booking for a group of 17 and my contact Will was so helpful, offering suggestions on the best resorts to go to and responding promptly to e-mail enquiries. The extended contact hours made it very convenient for me to get in touch when booking details changed (as they often do for large groups). Interactive Resorts also gives you access to a client specific holiday management website where you can update details and… Read Full Review

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★★★★★

“Thankyou Anna at Interactive Resorts!”

Written on: 24/01/2013 by AnnaNichols (1 review written)

I had to write and thank Anna Hunt at Interactive Resorts for her amazing help in booking us a last minute holiday to Verbier!! Anna grabbed my attention when I was searching on the interactive resorts website and the offer of live chat popped up on my screen. From that moment onwards, Anna guided me every step of the way. She's always been willing to phone the operator and ask questions about availability, particular rooms, make up of other chalet guests etc etc. She phoned them on at… Read Full Review

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★★★★☆

“chalet le cedre blanc meribel December 2012”

Written on: 09/01/2013 by lisacoops (1 review written)

Booked this for a group of 10 through interactive resorts, they were brilliant and really helpful as initially we were a larger group and all our booking had to be changed 3 months before we travelled; Sarah was so helpful and managed to find us this chalet. We were there over the New Year and it was fabulous, only reason its not getting 5 stars is because of the size of the bathrooms, well appointed and brand new but very small; also no mid week towel change that we would have liked. We had… Read Full Review

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★★★★☆

“Ski Holiday Zermatt 2012 Chalet Lara”

Written on: 05/01/2013 by carolbisset (1 review written)

The Resort Our group of 8 adults and an infant comprised 5 skiers (intermediate and advanced) and 3 boarders. Zermatt’s wide cruising runs on the glacier and narrower runs through the trees suited the skiers very well but there were quite a lot of linking paths that were unpleasant for the boarders. The scenery was lovely and snow conditions excellent. The runs aren’t very challenging unless you opt to go off piste. The runs labelled as blacks were more akin to reds in France. There… Read Full Review

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★★★★★

“fantastic first hand knowledge and experience of resorts”

Written on: 13/10/2012 by ACRT1977 (1 review written)

I've booked through interactive resorts twice now and intend to do so again this season. Having visited many European resorts on snowboarding holidays and having worked in resorts for a couple of seasons before entering the real world, I'd like to think that I know a bit about the industry and have what you might call specialist knowledge of a couple of resorts, so I'm probably a bit harder to impress than most. I'm pleased to say that the people at Interactive haven't failed to impress me yet… Read Full Review

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★☆☆☆☆

“Agressive Sales Agents”

Written on: 11/10/2012

I am writing to in order to voice my disappointment in the methods that one of your sales staff (name available) has undertaken during the process of booking my honeymoon. I have been working with another company Ski solutions who had booked my wedding party into Zermatt for the week prior to this one. I had requested that they also look at honeymoon resorts close by for us. I was also undertaking some research myself. I came across Chalet Cimes in Nendaz with your company and had requested… Read Full Review

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Horrobles40's Comment

Written on: 17/12/2012

I have now managed to speak to the the Customer Services Director and he has dealth with my concerns. He has advised that it has been dealth with internally and provided a small amount of compensation.

He has been very accommodating and prompt in his reponses and has apologised unreservedly.

I do have to say that other than the one agresive sales person the rest of the staff and the service has been to a good standard.

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★★☆☆☆

“Be wary ....”

Written on: 24/09/2012 by MrsRHerts (1 review written)

I would caution against using this agency. We were lead to believe that we were booking a bespoke holiday for our party of 15. However once we had paid our deposits, we were informed that the holiday had actually been booked via a large travel agent. For various reasons, our flight times were very important to our group and we were sold the holiday on the basis of mid day flight times from Gatwick.. Within one week of booking, the flights were 'changed' to a 5.55am departure and 9am return… Read Full Review

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Interactive-Resorts's Response to MrsRHerts's Review

Written on: 08/10/2012

Dear MrsRHerts,

I am writing on behalf of Interactive Resorts.

Thank you for your feedback, I would welcome the opportunity to respond to your allegations.

When we booked your package holiday, we did so in good faith. We confirmed the booking with provisional flight times and unfortunately the holiday operator (Neilson Holidays) contacted us two weeks later to inform us that the provisional flight times had changed. As you mentioned, they were changed to an 05.55 departure. Whilst we can completely understand that this was not the holiday that you thought you had initially booked, the operator always reserves the right to change provisional flight times until tickets have been provided. This is standard practice for any operator using charter flights. That aside, we could more than understand your frustration with this situation. We spoke with the operator and voiced your concerns on your behalf to try and find a solution that all parties would be happy with. Neilson were understandably apologetic about the change however they were unable to offer a more suitable flight time. We managed to transfer the majority of the party onto a later Birmingham flight at no extra charge (this would usually carry a £50 per person supplement) and have also offered to pay for a hotel for the remaining family taking the early Gatwick departure. We also asked Neilson if a cancellation and full refund of deposits would be possible as your group were understandably frustrated at the shift in departure time. However, whilst they understood, they were not in the position to refund deposits as they classed this change as a “minor change” which does not qualify for a return of deposits.

We did not provide false information as an enticement to book and we strongly refute any allegations of any wrong doing of any kind. All changes made to your booking were made by your operator, Neilson, who will be more than willing to corroborate all details above should you feel it necessary. We have acted in good faith at every step of the booking process, both before and after any deposit payments were made. Both Neilson Holidays and ourselves have tried our very best to offer contingencies in an effort to keep your group happy and we are sorry to hear that in this instance our efforts have not been successful.

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★★★★☆

“Skiing for the first time in 18 years...”

Written on: 10/09/2012

Having somehow managed to put off booking a ski holiday for 18 years I was slightly nervous of booking the right resort, chalet, ski hire etc. I needn't have worried as the staff at Interactive Resorts guided me through the process. It was great to talk to someone who had spent a season at the resort - not only did they give me detailed information on the skiing itself, but also on the best places to eat and drink for the equally important apres ski! As a poor flier I also wanted advice on a… Read Full Review

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★★★★★

“Great Chalets, Very Helpful, Would definitely recommend..”

Written on: 06/09/2012

This is the 5th time we have used Interactive Resorts and will definitely use them again. We have had 4 fantastic Ski Holidays through them, they have listened to our requirements and recommended various Chalets in France. This time around we couldn't make up our mind and then found we had left it to late to get our flights from Bristol and could only get the Chalet we wanted from Birmingham (which is alot further away)again we couldn't decide.....i think Harriet has the patience of a saint!!… Read Full Review

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★☆☆☆☆

“Interactive Resorts Ltd for ski holidays - USELESS!!I...”

Written on: 26/04/2011 by JaneyJane (1 review written)

Interactive Resorts Ltd for ski holidays - USELESS!!I booked through this holiday company this winter and found the level of service before booking OK but following our booking they didnt give a stuff! We ended up paying over £100 each more per person on our holiday because the sales rep forgot to inform us of some very important information - how convenient! On following up my complaint no one seemed to care. Back to the local travel agent for me next year… Read Full Review

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★★★★☆

“I booked ski resort accommodation through this...”

Written on: 04/04/2011 by Brandon Kane (11 reviews written)

I booked ski resort accommodation through this website. It seemed convenient at first until I realised Interactive were just agents. This turned out to be a good one stop shop allowing me to browse prices from different operators and I ended up renting a chalet from Powder White Ltd. The process was simple enough and the good thing is I was able to communicate directly with the operator after I booked which was better trying to go through the man in the middle. What I liked most about this site… Read Full Review

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★☆☆☆☆

“Sales rep didn't provide us with all the information...”

Written on: 10/03/2011

Sales rep didn't provide us with all the information for the deal we were on. Ended up costing us another £130 in the resort. Their answer 'I don't think that any member of your party specifically asked for details of the offer at any time prior to your booking. Had you done so, you would have been informed that the deal does need to be applied at the time of confirming the booking and that special offers cannot be applied retrospectively'

So in short if you dont ask you dont get. I would… Read Full Review

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★☆☆☆☆

“Don't assume that they are gonna provide what they say...”

Written on: 10/03/2011

Don't assume that they are gonna provide what they say Over the phone. Get it written down.
Make sure u read small print. Otherwise you will be in a trouble… Read Full Review

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