The Sports HQ Reviews - www.thesportshq.com

★★★☆☆
3.1 / 5
54% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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The Sports HQ www.thesportshq.com

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★★★★★

“Great Service”

Written on: 12/08/2016 by Nolanlc148 (1 review written)

Thanks to the customer service advisor who dealt with my issue regarding one of my purchases. He was prompt, courteous and efficient. Happy result!… Read Full Review

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★★★★★

“Cracking Uppers in Golf Shoes”

Written on: 09/08/2016

Excellent after sales service, emailed on Monday evening with details of problem. Received an immediate reply, matter was dealt with to my satisfaction after sending photos of items to the above via email, have been promised delivery tomorrow "Wed" by Express Delivery. I have since had an email from Parcelforce telling me it's in the system. Can't get any better than that. Well done Sports HQ. No complaints at all handled very efficiently… Read Full Review

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★☆☆☆☆

“Poor service - Breach Delivery Contract - Broken,...”

Written on: 07/08/2016 by Baxter1956 (1 review written)

This company doesnt want to help you buy from them - when they are getting your money..... Tried to buy online, with their 10% discount. Wouldnt accept my debit card online. I rang them, and got some rude, abrasive, disinterested woman .....eventually. They took my card number and said it was fine, but on the phone they wouldnt give me the discount......hmm lure you in with a discount - cant buy it online - so call their "help"line and get told you cant have the discount. As the item is over… Read Full Review

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★★★★★

“1st Class Customer Service”

Written on: 01/08/2016 by chippychappy (4 reviews written)

Had a non-structural prolem with this gazebo, due to significant discolouration. Shop247/The Sports HQ replaced it, without hesitation. I couldn't be happier with their first class service - it don't come better than that!… Read Full Review

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★★★★★

“again fantastic product,service and price”

Written on: 28/07/2016 by robertdkinsman (1 review written)

everything outstanding including up to date comms on despatch and delivery times… Read Full Review

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★☆☆☆☆

“Worst Customer Service ever!”

Written on: 26/07/2016

I have had an ongoing issue with the repair of a Stowmatic golf trolley with Sports HQ / Shop247. The process for repair is lengthy and complicated and required numerous phone calls and emails. The trolley was returned as repaired to my brothers address 75 miles away - absolutely no idea where they got the address from! It subsequently failed again after 2 outings and since then I have been embroiled in a lengthy process to obtain a replacement charger cable - despite numerous assurances they… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 22/07/2016 by Tanyalawrence (1 review written)

Excellent item and customer service will recommend and use again… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/07/2016 by Focus100leon (1 review written)

Excellent product and thesportssHQ customer service is top class. Top company. Many thanks for your service… Read Full Review

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★★★★★

“Excellent value for money!”

Written on: 21/07/2016 by Rangioran (1 review written)

Been looking for a tool storage solution for my garage for quite some time, however most were cheap and nasty, and those that weren't were well out of my price range. Then I spotted the Homegear X Large Tool Chest. Seemed a bit too good to believe so I researched it, no horror stories, and not a lot else either. Figuring that few people post when something is good but EVERYONE posts if something goes wrong, I decided to take a punt and ordered direct from The Sports HQ. Delivery was next day… Read Full Review

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★★★★★

“Amazing!”

Written on: 17/07/2016 by DaveB33 (1 review written)

First Class product , fast delivery & fantastic price. What more could you ask for ? Would recommend to anyone on my experience with the company and their products… Read Full Review

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★★★★★

“Very helpful after sales”

Written on: 14/07/2016 by vfFowler147 (1 review written)

On receiving garden furniture the packaging was damaged in transit with resultant loss of fixing screws. I e mailed your base and after a couple of days the screws arrived - problem solved. Thank you… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 13/07/2016 by CarsenBoyd (1 review written)

I have had two bad experiences where Sports HQ have had to refund me for the items I have bought as they are no longer in stock or have been lost in transit'. It takes ages to get through to anyone, and when you do they just fob you off and do not care. Plus the online chat service does not work… Read Full Review

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★★★★★

“Quickness”

Written on: 12/07/2016 by ddmargaret73 (1 review written)

Brilliant company to buy from when iteam did not turn up they got right on it replying quick on emails & iteam on quick delivery… Read Full Review

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★★★★★

“Garden retractable canopy.”

Written on: 12/07/2016 by Terry20 (1 review written)

I am delighted with this product. It is completely to my satisfaction and at a very affordable price. Half the price of other providers of this product and it was delivered within two days with FREE delivery charge. I had a small pert missing and could not believe the instant after sales service. It was sent to me the same day. I wish your company all the success and hope you thrive healthily. You deserve to succeed it is very rare these days to find dealers who are so accommodating. Thank… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 11/07/2016 by Sherwoodec57 (1 review written)

I had been searching for a small dressing table set for some time and this one was the exact size and colour I had been looking for. Although there was slight damage to the stool included in the set, the staff at Sports HQ were excellent in resolving the issue quickly. I was sent a replacement stool without fuss and was kept informed throughout the process. The replacement stool is perfect and I am very happy with my purchase. Such attentive customer service is rare so thank you Sports HQ!… Read Full Review

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★★★★☆

“One day late on delivery. Helpful customer service...”

Written on: 10/07/2016 by JaidenNunez387 (1 review written)

One day late on delivery. Helpful customer service Very happy with product… Read Full Review

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★★★★★

“Tents brilliant just what I was looking for to use at...”

Written on: 09/07/2016 by HassanRuiz (1 review written)

Tents brilliant just what I was looking for to use at the Highland games! Great customer service I requested for quick delivery and recieved it the next day thankyou… Read Full Review

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★★★★★

“Fantastic service shall be coming back”

Written on: 07/07/2016 by 81Sparks (1 review written)

Fantastic service. Quick delivery. First time had a problem with the item (no fault to the company) but sent out a replacement next day. Shall be ordering again and sharing with friends and family. Great prices great customer care Thank you very much… Read Full Review

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★☆☆☆☆

“I ordered 3 shirts from this company when the order...”

Written on: 13/05/2016 by AidenGillespie (1 review written)

I ordered 3 shirts from this company when the order had not arrived in 2 weeks I sent an email to find out when I was to receive this order and they replied that they could not supply the shirts but still advertised them on their website The order was cancelled and my money refunded do not deal with this supplier… Read Full Review

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★★☆☆☆

“Horrendous customer service ”

Written on: 12/05/2016 by Allenw397 (1 review written)

I ordered a cat tree/scratch post Monday morning and paid £5.99 for next day delivery. It stated anything ordered before 4pm would come the next day. I waited in all day and it didn't arrive so at 5pm I rang them to find out where it was. The young man on the phone was miserable and rude..he clearly didn't want to be there! He told me delivery is until 6.30pm and my parcel is out and on its way. 7pm came and no parcel. I emailed them 4 times and tried the pop up chat option but they just… Read Full Review

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