123-Reg - www.123-reg.co.uk Reviews

★★★★☆
4.2 / 5
83% of users recommend this
  • Value For Money

Summary

Note from Review Centre: In July 2013, 123-reg was bought out by a Private Equity Firm, Cinven.
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123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk
123-Reg - www.123-reg.co.uk

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★☆☆☆☆

“I recently signed up with 123-reg and wish I hadn't....”

Written on: 02/09/2010

I recently signed up with 123-reg and wish I hadn't. After purchasing a 12 month hosting package, I realised it wasn't sufficient for my requirements. After finally getting through to their telephone "support", I was told that as I had purchased within the last 7 days, I would receive a full refund within 3 working days. After 2 weeks I still hadn't received my payment, so contacted them again. I was told that as it was more than 7 days since I purchased from them, I was not entitled to a… Read Full Review

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★☆☆☆☆

“I agree with all of these reviews, this is a dishonest...”

Written on: 02/09/2010

I agree with all of these reviews, this is a dishonest company.

I too have had money taken for renewed accounts which was NOT authorised, totalling £40. They responded to my first email with a flat "we don't refund". I followed this up with a response, and have been ignored.

So I call today. I waited 15 minutes to speak to 'accounts', who then put me on hold for another 15 minutes to speak to 'customer relations' (that's a joke). Before I'd been able to say 'I'm calling about a problem domain… Read Full Review

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★☆☆☆☆

“DO NOT USE 123 REG ”

Written on: 01/09/2010

DO NOT USE 123 REG

123-Reg are a company with a very nice looking website. They offer a wide range of products and services from various kinds of website hosting to domain name registration to complete e-commerce and SSL packages. Often this is good but do not be fooled.

DO NOT USE 123 REG

The 123-Reg help line is expensive to call and is never answered within 6 minutes of ringing. This is after the call has been picked up by the IVR so you are actually paying them during the length of time… Read Full Review

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★☆☆☆☆

“This company do not understand the first rule in...”

Written on: 01/09/2010

This company do not understand the first rule in business, looking after their customers! If they valued customer relations they would understand this. Their auto renew is hopeless and has been brought into disrepute. There is just one valuable leason in business, the customer is king! Companies that fail to live up to that expectation find customers leaving without comment - the majority of dissatisfied customers will not complain, they will simply change to another hosting company… Read Full Review

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