Notified THAMES WATER of water leak in street Representative / Co ordinator assured me the matter would be taken care of. Three days later on a Sunday, engineers diagnosed and repair carried out . Good Service

I keep getting incorrect bills for my property which I rented out. The bills are for someone else on the next street!! I should not be recieving any bills as the property was rented out. After 2 years I am still being chased for thousands of pounds.

Furious with Thames Water. I recently moved house and informed Thames Water. They closed the account and came up with a final bill of just under £200. Considering this is a one bedroom flat on which all previous bills had been paid in full I was understandably suspicious of this. Called them and they said they'd look into it but I would be informed of the final amount and no money would come out of my direct debit. Of course, just this morning I'm informed by the bank that that amount has indeed come from my account and left me overdrawn for which I will now be charged. Thames Water have admitted their mistake but won't issue a refund until 6 working days time. They refuse to explain why I wasn't told and simply say that becuause they didn't have my new address details (despite me giving them) they just sent the bill to the old address. Idiots.

For the first 3 years in my property every estimated bill I received was over £1000 in one case near £1700 when the correct amount was around £50, in one case they had even taken the money from my account before I had received the bill through the post. Every 6 months for 3 years= - Received bill through post, noting how high it was. - Called Thames water and made a complaint, was told it was a computer fault and wont happen again. - Repeat six months later. If I could change to another supplier I would.

Grid was clanking in the street after some work being carried out. I phoned Havering Council who messed me around back and fourth for a month despite me constantly chasing every week. Eventually they said it was up to Thames Water as its their drain. Called Thames, they had someone out in 3 hours and laid some tarmac over it. That fixed it for a few hours then the noise returned. I phoned the next day and again someone was out within 4 hours. Fixed permanently. Now that is what I call GOOD customer service, something which has been forgotten in the last couple of decades. Other companies make note.

Had no problem with the water charges and DD has worked fine for 16 years.

However 5 years ago I arrive home from work to find that they have dug up my path and removed all the concrete from my porch wall. They state there was a leak and they had to fix it. I refused to pay for this and they accepted.

However since then - every spring they come back and start digging up my path and the pavement again stating there is a leak - there isn't!!!

My path and porch have been dig up and replaced so many times that the surrounding brickwork has been damaged. After their last attempt all the rendereing on my porch fell off and they refused to replace it.

My property looks dreadful and despite 4 years of complaining - nothing.

I never know when I get home from work if I will have a hole where my path should be or not.

By the way it's spring again - and they have been round twice in the last week insisting that I have a leak on my property which I must fix - funny but my plumber husband cannot find any leaks at all.

Read the bill carefully for the vague reference to this. Then contact them, providing postcode. That's all that's needed to reduce your bill (by not much, it's true!) Billing isn't clear, making reference to "abated" charge now. It was angry before? Well, I was!

Oh Thames Water, where oh where shall I start?

When we moved into our flat we supplied Thames Water with a meter reading. They then billed us for a beginning and end figure that wasn't anywhere near the supplied figure.

We told them this. They apologised and said not to worry they'd sort it out.

A month or so later we get a red bill. Erm... hold on, your bill was wrong. Not to worry said Thames Water, we'll arrange a meter reading with you and that'll sort it out.

Eight months down the line and still Thames Water had failed to organise a meter reading and still varying levels of threatening letters came through. "...not to worry we'll sort it out...".

Well I don't know about you but "... you have 3 days before CCJ court proceedings..." doesn't sound much like them sorting it out to me.