Flying Flowers Reviews - www.flyingflowers.com

★☆☆☆☆
1.4 / 5
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☆☆☆☆☆

“Got back from a visit to my Parents today to find a...”

Written on: 22/12/2008 by Elisew (1 review written)

Got back from a visit to my Parents today to find a card from the Post Office on the door mat. FlyingFlowers had sent flowers which had been ordered by my Mum for me, she was told the flowers would be delivered on around 23rd December, they tried to deliver on the 20th.....3 days earlier than arranged.
After picking up the flowers from the Post Office today I was absolutely horrified at the condition of the flowers. There wasn`t even a quarter of the flowers I`d have put in a vase, the rest had… Read Full Review

Flyingflowers's Response to Elisew's Review

Written on: 08/12/2009

As the owner of Flying Flowers Australia we advertise our flower delivery for Christmas clearly each year. This year it is from the 21st December 2009. We despatch our Christmas flowers over several days as we despatch over 5,000 postal boxes and cannot physically have these all delivered on the 24th December. We also know that the courier system would not cope with the deliveries all on the one day. Because our flowers are sourced direct from the growers we can guarantee their freshness and guarantee they'll still be blooming into the New Year. We also guarantee our flowers and our service and so if the recipient of the floweers had contacted our office we would have offered a replacement or a refund back to the customer. Katie Pascoe

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☆☆☆☆☆

“Received an Azalea plant as a Christmas Gift from a...”

Written on: 18/12/2008

Received an Azalea plant as a Christmas Gift from a friend. Plant was dead when it arrived, had been stuffed into the box and elastic bands wrapped around the leaves cutting most of them off. The plant pot was half missing but had been wrapped in a red piece of tissue paper to disguse it! Tried several times to contact customer service but they do not respond. Obviously they are only interested in your money and don't care what they send out to you!… Read Full Review

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★★★★★

“Used them for years found them reliable and good...”

Written on: 21/11/2008

Used them for years found them reliable and good value. Good value for money.
Website easy to use… Read Full Review

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★☆☆☆☆

“They sent me TWO payment demand letters for...”

Written on: 20/03/2008

They sent me TWO payment demand letters for non-existent orders; their website kept crashing so I gave up & ordered by phone, but they were saying I owed for the 2 'crashed' orders!

Have emailed them 4 times & they haven't replied to me.

Customer service = nil… Read Full Review

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★☆☆☆☆

“My grandson sent these for my birthday 14th March. A...”

Written on: 20/03/2008

My grandson sent these for my birthday 14th March. A mixture of fresias and roses. On arrival 3 fresias had broken stalks although they were well packed. The white roses started to go brown on day 2 and by day 3 two of them were dead. This is day 6 and only 2 stems are fit to remain in the vase. I did follow the instructions!… Read Full Review

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★★☆☆☆

“These orchids were sent to me at Christmas as a present. ”

Written on: 11/01/2008

These orchids were sent to me at Christmas as a present.
I followed the enclosed instructions but was very disappointed with the lasting quality of the flowers… Read Full Review

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★☆☆☆☆

“I placed an order in Nov for a Christmas delivery. On...”

Written on: 07/01/2008

I placed an order in Nov for a Christmas delivery. On 12th Dec one of my recipients died on the 13th Dec. I rang FF asking for them to be re-directed. I was told this was not possible as they had already been dispatched (this was supposed to be between 17th & 24th).
The flowers were not received at the first address until the 21st Dec. they were redirected from there and have never been received (what state would they be in anyway? Even from the 13th to the 21st what state would they be… Read Full Review

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☆☆☆☆☆

“This is a firm who cannot communicate. We would never...”

Written on: 21/10/2007 by paulinec (1 review written)

This is a firm who cannot communicate. We would never use them until they change their policy and interpret the data protection act correctly… Read Full Review

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★☆☆☆☆

“Although was able to get through to them quickly on...”

Written on: 16/02/2007 by pag2007 (1 review written)

Although was able to get through to them quickly on the telephone and received an offer of replacement flowers or refund - I would not recommend or ever use flyingflowers.com again… Read Full Review

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★★☆☆☆

“I am a little upset with this online florist, and...”

Written on: 22/12/2006 by Annio (7 reviews written)

I am a little upset with this online florist, and concerned that damaged flowers have been sent out before and I haven't got to hear about it. On reflection, if someone had sent me flowers from Flying Flowers, I doubt very much whether I would have said anything more than thank you, and they are lovely… Read Full Review

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★★★★☆

“I have sent Flying Flowers once in the UK, very easy...”

Written on: 06/03/2006 by barbarella (3 reviews written)

I have sent Flying Flowers once in the UK, very easy online service and nice flowers, no problem. Sent to USA for anniversary gift and were not delivered on specified date, apparently the operator had entered a later date in error for my order. However... I must say I phoned and subsequently emailed and the customer service was excellent, the lady who emailed me back was extremely apologetc and explained that she could not now bring the date forward at all, from the wrong one, as the whole… Read Full Review

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★★★★☆

“This is the florist I use to deliver to locations in...”

Written on: 30/07/2005 by jane678910 (2 reviews written)

This is the florist I use to deliver to locations in the UK for birthdays & anniversaries. I choose flying flowers because the quality is good every time, and I am guaranteed the same quality no matter where in the UK they are delivered (Interflora in the past has been a bit patchy).
The bouquets have been delivered when I have asked for them to be delivered, with good quality of flowers… Read Full Review

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