written by Pentagon on 09/05/2012
I ordered a battery charger for my Sony video camera on the 20 April 2012. It arrived within 2 working days, but unfortunatly it was faulty. Contacted digitalmediastore by e-mail and the item was returned by Free post within a day or so. I was kept informed at all stages and in the end the replacement was not in stock and a full refund was offered and accepted, and paid without delay. The Hallmark of a good company is the manner in which it deals with problems and on that basis, Digital Media Store cannot be faulted and they can be proud of their customer service. It would have been better if the charger had been OK, but faults do occur with any product or process and I would buy from this company in the future.
written by on 28/04/2012
I needed a replacement camera battery. Was having difficulty until I found This Company, Received super fast,super efficient service and would thoroughly recommend them.
written by Tim58 on 19/04/2012
I found this company when I was looking for some accessories for my Nikon L120 Bridge Camera. Found just what I wanted and at the right price. A bonus for me was the fact that PayPal could be used as a payment method, quick and simple and no messing with debit card numbers etc. I ordered just what I required and two days later was fitting them to my camera. All I can say is that I found Digitalmediastore to be fast and efficient, something not to be scoffed at now'a'days. A superb service all round, top quality items, I would recommend to anyone...
written by robocor1 on 15/04/2012
Very efficient service and really good value for money. Good communication regarding orders and fast delivery. Five star service.
written by GillyGilly on 22/03/2012
Mailed Digital Media Store first with a query before I ordered. They answered more or less straight away with a friendly reply that explained things and didn't make me feel as though my query was a bit stupid. The order was despatched on Monday 19th March and I received it Wednesday 21st March.Fantastic. Everything was as it was described. Well done Digital Media Store for a first class service.Will certainly recommend you to my friends.
written by TomSunderland on 30/01/2012
It's so great to find a site to fit your needs, as cameras vary in so many ways, it's difficult to find that exact type of battery for your camera, or the exact match for your camera lens. With the Digital Media Store, I just had to do a quick search, and there was the thing I needed! Quick and easy to use.
written by Dewdrop on 06/01/2012
What a wonderful surprise to find someone in this day and age who is prepared to take the time and trouble to advise what is wrong with my camera, even though this was not requested, suggest what is needed to rectify it, even though only providing them with a very small return, and to just act in such a very kind, courteous and helpful manner. I have already recommended them to others!
written by ArthurDuncan on 24/12/2011
My wife had left her Ricoh camera battery charger at relations in Malaysia and it was a rush to find the right one for Christmas. Digitalmediastore had the right one and low and behold a shining star delivered it in time for the wife to use her camera at Christmas. Many thanks to the supplier and the post for the exellent service.Two days from order to our door a miracle. Arthur Duncan Darlington. UK
written by MarkHWilliams on 24/11/2011
I recently ordered a Universal Magic M-Charger. The charger was delivered on time and in perfect condition. I thought that i had ordered the wrong charger so i emailed customer service, letting them know what battery i had and that i thought it was the wrong charger. They advised me very well that the charger was in fact the right one as well as sending a link to a video of instructions on how to use the charger. I was very happy with the standard of service i received and would definately recommend to a friend.
written by on 18/11/2011
I thought that ordering the battery for my Canon camcorder from overseas(I live in Ireland)that I would be waiting a while,I was pleasantly surprised when it arrived today.I ordered it on 13th Nov & today is 18th Nov. Is this a record with both Royal Mail & An Post? Digital media stores are to be commended on their efficiency. I would certainly recommend them.I have even placed a further order with them.Well done & thank-you.
written by perc on 18/11/2011
Both items received damaged and faulty.Hve complained but no email back!!!
written by Triton31 on 25/10/2011
Ordered on line on Sunday evening and goods arrived a.m. Wednesday, quality is excellent and at a price that will ensure I recommend this company to my friends.
written by PeteMadog on 21/10/2011
Prompt delivery, quality product, when i encountered a problem trying to use the product (my inexperience)I sent email that was answered by return.Problem resolved. Fantastic service.
written by malcolm.bennison on 15/09/2011
For such a small low cost item the service was excellent. The web site was easy to use and the item was delivered very quickly. Keep up the good work!
written by on 10/09/2011
It was easy to find the product I wanted on the web site. The service was excellent, the products came quickly and are of high quality. The returns process (It was my fault that I ordered the wrong product) worked well and I was re-imbursed quickly.
written by on 20/07/2011
The HDMI cable I ordered arrived on time but was found to be faulty.I informed customer services and provided them with the necessary information and within two days I had a working replacement delivered. Brillant 5 Star service from Digitalmediastore and Royal Mail.
written by on 05/07/2011
I purchased a replacement re-chargeable battery for my Fuji camera that did not work from the start - it would not accept a charge from the docking unit. After contacting the supplier, Digital Media Store, I was initially asked 'to try cleaning the terminals' and other such ineffective solutions. The battery was returned and proven, I will freely admit, to be working correctly. However it does not operate in my camera and so I wanted a refund. This request has been consistently denied The correspondence that I have received has been lengthy with great attempt made to be condescending and patrionising. I thought that the customer was always right? Why do I want a battery that does not operate my camera? I would never deal with this company again
written by TonyInWeymouth on 28/06/2011
Only a simple item but needed assistance with a deeply hidden setting on the Sony A. These guys knew straight away, advised and everything was fine. Great turn around on the order, great price and superb aftersales service. Will certainly be doing business with them again
written by weedoc on 16/06/2011
Digital Media Store www.digitalmediastore.co.uk is one of very few companys which i would recommend to my friends as its service is first class with good quality items at very keen prices and very fast delivery as i live in Northern Ireland and most of the time it feels as if i live on the other side of the world as delivery takes so long but not from Digital Media Store as i had my order in 2 working days on standard delivery which is great.
written by mrkumar63 on 28/04/2011
Excellent and prompt customer service
impressed with the attention you get as a customer (especially given the current customer service with other retailers is so poor)
Perfect packaging and delivery on time was impressive
Not to forget the Cost! one third the cost of the best deal I got for the batteries elsewhere
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Guest's Comment
Written on: 22/12/2011
What a bad comment on this firm and one that makes me wary of buying from them, in fact I am thankful for the person to go to the trouble in telling us about this firm and it's poor customer relation with this particular customer. Shame on you.