Buy Mobile Phones - www.buymobiles.net

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Buy Mobile Phones - www.buymobiles.net
★★★☆☆
3.3
60.0% of users recommend this
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Latest Reviews

“Don't trust their cash back claims”

★☆☆☆☆

written by Thegingerwarrior on 23/01/2024

they say they will give cash back through such as topcashback. Apparently this doesn't apply to "existing customers" but don't remember reading this. I might (I think) of bought a phone from them 10-15 years ago, I won't be using them again. World of been cheaper elsewhere and the only thing that tipped the balance would of been the cashback. You live and learn.,...

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“Terrible customer service and rude staff ”

★☆☆☆☆

written by 465Beasley on 09/12/2022

HAD A FAULTY PHONE SO CONTACTED BUYMOBILE WHO SAID SAID IT BACK BUT AS I HAVE MOVED ADDRESS I SENT BY EMAIL MY NEW ADDRESS AND WAS TOLD I WOULD BE UPDATED BUT NEVER WAS SO CALLED FOR UPDATE AFTER 2 WEEKS AND WAS TOLD THEY HAVE 38 DSYS TO REPAIR IT SO AFTER 28 DAYS PHONED THEM BACK AND WAS TOLD IT IS APROX 28 DAYS SO ADK TO SEND A NEW PHONE WAS TOLD NO SO I ADJED YO SPEAK TO A MANAGER AND WAS REFUSED THIS REQUEST AS APPARENTLY THERE WASN'T ANYONE HIGHER BUT WAS TOLD THAT THEY WILL SEND IT TO THE ESCULATIONS WHO CALLED ME HE WAS VERY RUDE AND SAID I WAS MY FAULT I AM PAYING FOR APPS AND HAD A BROKEN PHONE AND WAS TOLD THERE ARE WAITING FOR THE SAME PHONE TO COME IN STOCK BUT ON WEDSITE I COULD BUY THE SAMR PHONE WHICH SAID IN STOCK. I THEN MENTIONED TRADING STANDARDS ALL OF A SUDDEN A REPLACEMENT PHONE CAME IN STOCK AND WILL BE POSTED FOR DELIVERY THE NEXT DAY .HAD A TEXT MESSAGE WITH DELIVEY TIME BUT NOTICE IT HAD MY OLD ADDRESS SO CALLED BUYMOBILE WHO SAID IT WILL HAVE TO BE SENT BACK AND REPOSTED MONDAY BUT I SAID NO ONE IS IN ALL WEEK AND THEN WAS TOLD THIS CALL WILL BE TERMINATED DO NOT BUY ANY THING FROM THIS COMPANY IT SAYS ON THEIR WEBSITE GOOD CUSTOMER SERVICE WILL IF I COULD GIVE MINUS 10 FOR THIS COMPANY THAT WOULD BE TOO HIGH

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Was this review helpful? 1 0

“Terrible customer service ”

★☆☆☆☆

written by LouHoneyman on 09/09/2022

Was provided with a faulty phone. Immediately returned for it to be checked. They agreed to replace however did not have the handset in stock. Been waiting over 3 weeks with no update. They just keep telling me they are trying to locate stock. No timescale given, have been refused an alternative handset and they have told me I can’t cancel as it has now gone over 30 days!!! No telephone numbers - can only communicate via live chat or by email.

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Was this review helpful? 1 0

“Useless”

★☆☆☆☆

written by Rajashakil1 on 02/07/2022

Gave me a faulty phone. Emailed the day after I got the phone. Been waiting a week for a reply and all I got was use live chat. That’s just as bad. It cuts off mid conversation everytime

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Was this review helpful? 2 0

“Take forever”

★☆☆☆☆

written by Marelyq486 on 29/04/2022

Never known a company accept an order for an upgrade & still waiting for credit check 6 hours later. How come everywhere else does this straight away but you guys take hours?!

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Anna19899's Comment

Written on: 21/11/2022

They want to take your bank details, they did the same to me.

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Was this review helpful? 2 0

“Hidden Detail”

★★☆☆☆

written by Sprogit on 26/06/2021

Tried to sign up with Vodafone sim only after Vodafone themselves offered sim deal but didn't honour the offer. Buymobiles went through the whole checkout and at the end it states it is the Vodafone lite. Not anywhere prior to checkout does it state this. Shame as I need a minimum of 3 sim only deals. I cannot deal with dodgy car salesman like tactics. Why can't people just be honest.

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Was this review helpful? 5 0

“Highly recommend been with them a long time several...”

★★★★★

written by Kelzm on 27/05/2021

I personally have never had a issue with this company, always easy to order phone comes next day if in stock, I’ve been with them several years now and always got 5 contract running at a time with them for myself partner and children. It is a legit company overall better service and cheaper than what the network provider could offer me .

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Was this review helpful? 2 0

“AVOID AVOID AVOID DO NOT GO NEAR THIS FIRM PLEASE”

★☆☆☆☆

written by 117Cole on 28/11/2020

My mobile was faulty, I returned it, they have had it for 5 weeks, continually say they can't find the fault. After 5 weeks I asked to cancel the contract as I have no mobile, they have just come back to say there would be a 30% charge for the iphone because now they have decided there are scratches front and back, it 100% was sent back as new, I used it rarely for 2 days as the home button was faulty and it had a heavy duty cover on it that I bought with the iphone. The service if things go wrong is terrible, do not use this company! I would read trustpilot reviews first before even consider this firm. I wish I read the reviews before buy the phone.

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Was this review helpful? 5 0

“Disgraceful customer service”

★☆☆☆☆

written by PhoneisCactus on 27/10/2020

Phone purchased has significant delays when pressing any button or to use functions. Customer support response "What you can do to at least have a smother usage is to download apps that you tend to use quite frequently, and use the lite version of the apps. Always close the app, don't have it run in the background when you are not using it. Clean your cache periodically and do a reboot, if possible twice a month. Also, social media apps tend to eat an older device processor, please avoid using it full version and only go with the lite". They are unwilling to allow me to upgrade the phone to another model and am left with a phone that is unusable

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Was this review helpful? 4 0

“Falsely advertised delivery times”

★☆☆☆☆

written by Samro94 on 02/08/2020

Ordered from Buymobiles as they claim to provide next day weekend delivery if ordered before 4pm. I ordered just after 2pm on saturday to be told my order won't arrive until the monday after. The only reason I chose this company is the fast delivery which they have failed on. I will not be using them again.

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Was this review helpful? 6 0

“Awful COMPANY, DO NOT USE! ”

★☆☆☆☆

written by Osirus24 on 17/07/2020

I have purchased two phones from this company now and was quite happy with my first purchase. My second purchase has been a completely different experience though. After discovering that the phone they sold me was set up for use in Italy and not the UK I complained and returned it. It is now almost two months later and I have no phone and no money. My advice would be to avoid this company like the plague. Who knows how long it is going to take to get my money back.

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Was this review helpful? 3 0

“Their Phones are Locked and bad customer care.”

★☆☆☆☆

written by swcproducts on 13/11/2019

I sent back my phone over a week ago under the 14 day money back and i've not herd anything from this company since and i know they have had the phone back now a week and despite me emailing them and getting no reply. 8 days later i finally got a email saying " as you didn't send the phone back in pristine condition we will be charging you £108 or we can send the phone back to you and you can continue using it" What a dirty company Buymobiles.net is, That phone was sent back in pristine condition i even had others look at it and it was perfect with all accessories even the black film on the screen was on the phone. So i had to pay £108 to cancel. NEVER EVER again would i touch "Buymobiles" also there phones are LOCKED. I used the phone for 2 days and they charged me £108 plus the return fee £10.91.

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Was this review helpful? 3 0

“Shocking”

★☆☆☆☆

written by EvaCaldwell89 on 03/03/2018

Sell consumers products then once outside the 14 day point accept no responsibility what's so ever!! DO NOT USE THIS COMPANY AT ALL!!!

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Was this review helpful? 3 0

“Not willing to follow consumer rights act or...”

★☆☆☆☆

written by Ben111111 on 24/02/2018

If you have had a bad experience with buy mobiles please send your experience to watchdog. I purchased a phone and it was sent for repair 5 times under warranty. Each time it came back unrepaired. I decided I want my money back and buymobiles are refusing to issue a refund. I have mentioned to them that by not issuing a refund they are breaching the consumer rights act. They said they are not. Which is a breach of the Consumer Protection From Unfair Trading Regulations. So basically they are happy to break any laws designed to help the consumer. If anyone else has had a very bad experience get in touch with watchdog. That is what I am doing and hoping to expose the company for acting in such a poor manner. I have not had a working phone from them for over a year after so much messing around. I don't have time for messing around with broken phones that should have been repaired over a year ago. I now have to go to the small claims court to get a refund. Pretty disgusting treatment from buymobiles.net. I hope I've inspired other reviewers to go to watchdog.

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Anna19899's Response to Ben111111's Review

Written on: 21/11/2022

They actually should be reported to the watchdog. I’m not only afraid of loosing my money and having no phone but worried that they might use my details for god knows what. I don’t know how to leave a review in here but I have so much to say.

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Was this review helpful? 6 0

“Nightmare with Returning an item - be prepared to pay...”

★☆☆☆☆

written by MariusBlaauw on 18/10/2017

Ordering and receiving the order all went without a hitch. BUT - make sure you do not want to return the item. I recently returned a Samsung S8, when the phone left me it was in perfect condition with all bits neatly packed back into the box. There was a small tear in the box. When I did not hear back about my return I phoned them up only to hear that there was a earphone adapter missing and the phone had a big scratch on the back. I disputed this but it was their words against mine and I ended up having to pay £159 to finalize the cancellation. So should you make the mistake of ordering from BuyMobiles and need to return an item i would suggest taking extensive photo's of the item everything that is included. Better still buy from a more trustworthy company!

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Was this review helpful? 6 0

“Contracts misleading”

★★☆☆☆

written by Gentryzd237 on 05/09/2017

Ordered an HTC10 on 24 August with a monthly advertised cost of £32.99. When I said I assume my old mob number would transfer I was told this would cost an extra £5.00/month. I accepted this but when I went to an EE shop they quickly transferred all my data onto a new SIM with old number. Question is the quoted price doesn't mention that this is only for a NEW number. How many people now days change mobiles and accept a new number with all the hassle this involves. Bottom line is that Buy Mobiles is guilty of misleading advertising. My phone call today elicited no change and I will have to wait 24hrs for a manager to call me back! ps the HTC10 is great.

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Was this review helpful? 5 0

“contract set up without knowledge”

★☆☆☆☆

written by Pugh104 on 16/08/2017

My daughter managed to set up a contract and have the latest iPhone7 delivered by just using my name and our home address without any further checks other than my D.O.B which she got wrong and a bank account in her name, not mine. Approved by buy.mobiles.net with no questions. I received a welcoming letter from EE today. I've been signed into a two year contract without my knowledge. Be careful, no checks

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Was this review helpful? 4 0

“Worst company ever”

★☆☆☆☆

written by Brynn244 on 14/08/2017

Worst experience to date. This company does not take any pride in in trading standards. I order a Blackberry Passport, which turned out to be fault. I retuned the phone within 14 days. No contact from them regarding a replacement. With the exception of only one member of customer service who was helpful. It took me weeks and many phones calls and emails to finally get them to cancel the contract as they did not have a replacement phone. I was charged for the phone and they also even added an early cancellation charged. A true reflection of any company is how they handle themselves when things go wrong . I would recommend this company a zero.

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Was this review helpful? 4 0

“WORST CUSTOMER SERVICE EVER”

★☆☆☆☆

written by MattSharpe on 07/08/2017

False promises, repeated mistakes and no communication. I could string this whole story out for an eternity but I'd rather not- and nor should you as a potential buyer enter this spiral of inconvenience. No replies, forever on hold, never accept blame and worse again- still not got what I've paid for. Pleasant people at customer service (1 was obnoxious- the rest are very sweet) but again reading a script acting as they are required to. No answers offered, responses are very carefully worded. Please start treating your customers fairly.

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Azzacorks's Response to MattSharpe's Review

Written on: 13/08/2017

How long ago did you order and do you think it is a fake site

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Was this review helpful? 3 0

“disgraceful customer service ”

★☆☆☆☆

written by MalakiShelton on 28/07/2017

the customer service from this website is disgusting i order my phone on Wednesday and was scheduled for delivery Thursday and on Thursday it didn't arrive and I got no email or text as to why until the next day where it said it was being delivered that day instead so I waited and it still didn't arrive so I called them and they said nothing we can do about it but it's coming Monday instead so in total it was 4 days late and with no valid reason

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Was this review helpful? 3 1

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Asked by Kyledrew1738 on 23rd December 2015 Report this content
I have just ordered a phone and it has taken the 40 out of my account but is still asking for verification. I was wondering how you cancel your contract and if I cancel it will I get my money back as I am struggling to verify my details as my passport hasn't came back yet?

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