They will easily deliver a suitcase of the wrong size and they are not ashamed to consider it the right one. They also attach paper with the right size to try to make a person a complete idiot. Never buy anything there again. I doubt that the reviews they have on their site under it are trustworthy draw from other sources as well. Did you receive a suitcase of the correct parameters as stated in the product notes? I experienced the inconvenience of delivering the same suitcase of the wrong size to me, and using a document of courage to pretend it was the right one, as if they didn't realize it was utter nonsense when the difference was so noticeable. Unfortunately, it was taken over for me by someone else who did not know what it was, but the absolute dilettantism and the fact that one has to deal with such nonsense just before an important business trip is simply appalling. as if they couldn't check it properly when he knew what the suitcase was supposed to look like, what dimensions it represented.

They are the company's true asset, and their tireless efforts should be respected.

We bought 2 cabin sized suitcases. These are of good quality and we are very pleased with them. However, on their second outing, someone tried to break into one case and we were left with a suitcase with no zip pull or way of securing it. Other than that, the case was fine. Tripp kindly located new zip pulls and posted them to us (at no cost to us), which has saved us buying a new case. I completely recommend this company.

bought cabin bag from Debenhams in may used once for break went to use again handle fell apart

1 bought Absolute lite II, large case then bought the other 2 for the set Med and Cabin. Have used the large several times no issues. First time I used the med case the 1 set of wheels came off in transit through airport ..... I contacted Tripp, they were apologetic and offered a replacement - excellent. As I'm out of the country Ill have to arrange it when I'm back home. But so far they have been very positive with their replies and assistance. Bought suitcases because of dislike of Zips. Nice and light and sturdy too.

An avid traveller by desire and necessity, my Tripp case has been used a lot. However, not all roads and paths are as well-designed as the cases. After several years of intensive use, one of the back the wheels completely wore down. This rendered the case fairly unusable. I was loathe to throw it away, not only because it is an excellent case,but also because of the waste and all that plastic. I therefore contacted Tripp and asked if it was possible to fix. Without issue, following some photos of the broken wheel, they sent me a new wheel without charge. It was easy to unzip the lining and screw in the new one. The service was also excellent and very friendly. It's just a shame they don't advertise this service first before offering a new case! Much better for the environment.

Excellent luggage for traveling. I bought it at the airport terminal 3 years ago and continue to use and nowtimes.

Bought 2 of these from Debenhams in Oxford Street, and they look nice - streamlined design. Handle fell apart on 2nd usage and looking the the remaining part of the handle fitting, it kind of chips away as you touch it - like chalk. Looks like the rubber mix must have been too soft! Live overseas so cannot easily return but will try to tackle them when I go back this Christmas. Disappointing as they look nice and cost enough!

Bought a case from this second rate company and fully regret it. It lasted 1 trip intact, the second trip a wheel fell off, the third trip another fell off. Contacted the company and they would not honour their guarantee. Be cautious because they only allow reviews on their site immediately after purchase so the glowing reviews they choose to display are only based on the look on the product. Once you have actually used the product and it has failed (as these terrible products inevitably will), you cannot review - hence their appalling rating in review centre against the 4.8 out of 5 stars they boast about. Avoid at all costs.

I bought a Glide Lite cabin 2 wheel suitcase and was horrified to discover the first and only time I used it it kept falling over! I checked some reviews and saw that some other people had found the same problem. As an elderly female had it not been for some helpful people I met on route I don't know how I would have managed. I certainly would not recommend this product.

I purchased a holdall which was not suitable, I did not like the quality so have been trying to return it, the courier company (Yodel)have not turned up despite staying in all day and only to be told they will reschedule and I will have to stay in another day as they don't give a time slot. Why do they make it so difficult to return items... why cant they do what other companies do and either issue a return label or arrange for drop off centres... Not happy and would not recommend Tripp

We purchased a large soft bodied Tripp case from Debenhams last year. We used it last summer and again this summer and the case is already ripping at the seam. I am very disappointed with this but also concerned because all our luggage is from Tripp as we thought this was a quality brand, and I am now wondering if our other six cases are going to go the same way.

Bought a rucksack from Debenhams for a Devon holiday . Within first few days the zoo had snapped off the pocket at the front.Very disappointed.

I bought a suitcase last year and spent the money due to the reviews of the suitcases have used twice once last year fine and just now came back and the bottom is cracked at the bottom not impressed as spent the money of a quality cae

We bought a full set of Tripp suitcases along with two cabin size ones for our children. Two holidays later and the carry handles have snapped on our children's cases. We can't find our receipts for the warranty and there is no way of purchasing replacement handles.

We bought a Tripp suitcase from Debenhams, at a clearance price. We should have been a bit more cautious. Two "trips" later and the carry handle, not the trolley handle, has snapped off in our hands, as we put it in the overhead locker. Searching for a replacement is a waste of time, with Tripp themselves stating they cannot recommend a suitable site to find a replacement. Managing the suitcase without the handle is extremely awkward, despite trying it on two very long haul flights. Thoroughly disappointing, and another item to add the landfill. Warranty is the key issue here; one can almost expect suitcases to fail you, so keep your receipt, and log your warranty.

I bought a Tripp hardshell suitcase in January. On it's 2nd trip, it split on one corner. It was fine when it came off the carousel but split afterwards. I returned it to the shop but was told that the guarantee is worthless as Tripp tell customers to claim off the airline. This wasn't damaged by the airline. "Blame the taxi then" she said "There's always someone to blame". I'm blaming Tripp as this was an expensive suitcase and should survive being handled at a airport. Don't waste your money. Only have it 1 star as there wasn't an option for zero.