Doncaster Robin Hood Airport Reviews

Click here if this is your business
Doncaster Robin Hood Airport
★★★☆☆
2.6
31.0% of users recommend this
Click here if this is your business
  • Customer service

  • Overall cleanliness

  • Value For Money

? Ask our helpful community of experts about this product or company
Doncaster Robin Hood Airport - Ask a question now

Media Gallery for Doncaster Robin Hood Airport

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“This is the second time I have used this airport, and...”

★☆☆☆☆

written by on 04/01/2011

This is the second time I have used this airport, and the experience was terrible and both times the automatic car parkimg barriers failed to work on exit. Worse still the checking in desk person was the rudest most arrogant person I have ever met at an airport! Argued about every thing that they possibly could. Did not do the security questions as they are suppose to. Because I questioned her actions she sent for the airport police! Thus a simple check in end up taking about half an hour also causing much upset to my young daughter and also to my wife. Went to the toilet only to find all the door lock broken off. I have travel all over the world and have never had any problem before! I could not recommend this airport to any one and will not be using it again I would rather drive further to a another. This is a truly terrible airport spoilt by the terrible staff,

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mellydan's Comment

Written on: 29/08/2011

just like to say i had the same experience and with what sounds like the same person, she was rude and so arrogant she also called for airport police, i have never been spoken to in such a way like i was and will never fly to this airport again. Her supervisor did nothing to resolve the problem which was that i had hand luggage, but a small handbag as well........never a problem before, eventually she was so rude to me, her supervisor eventually told her to stop. Staff in the airport are so regimental they shouted at my mum for not walking fast enough through the security barrier, she has just had a triple bypass op. Rude Rude Rude

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mellydan's Comment

Written on: 29/08/2011

just like to say i had the same experience and with what sounds like the same person, she was rude and so arrogant she also called for airport police, i have never been spoken to in such a way like i was and will never fly to this airport again. Her supervisor did nothing to resolve the problem which was that i had hand luggage, but a small handbag as well........never a problem before, eventually she was so rude to me, her supervisor eventually told her to stop. Staff in the airport are so regimental they shouted at my mum for not walking fast enough through the security barrier, she has just had a triple bypass op. Rude Rude Rude

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Complete lack of preparation for winter ,some snow has...”

★☆☆☆☆

written by on 02/12/2010

Complete lack of preparation for winter ,some snow has fallen and the airport is closed other airports are doing something there are some delays but you can fly away!!!!
No good information and no help !
This is ridiculous!
People think it does not hurt!!!!!!!!!!!!!!!!!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“This is a very small nice looking airport which should...”

★★★☆☆

written by on 19/10/2010

This is a very small nice looking airport which should be a good idea and easy to get through, but no. Road links from the south are poor and you get held up by tractors, lorries and single carriageways. Car parking is right next to the terminal and fine, unless it is raining and then you get quite wet. It is also very dimly lit at night. The exit machine disagreed with the on-line price paid and took some more money. For one full flight of 150 people or mroe there was just one security scanner in operation which caused a long queue, and then another at the gate and so on, and so on. There are very few flights so the service level and space corresponds which is a shame really and I suspect that with such an out of the way location this airport may never get off the ground.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“doncaster airport is a nice fresh enviroment , its ...”

★★★★☆

written by on 16/08/2010

doncaster airport is a nice fresh enviroment , its very clean and welcoming its only draw back is the size , but it is increasing 4 years ago when we first flew from donny there was 2 to 3 flights a day now theres nearly 25 , iwoould recomkeend to anyone.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“what a joke,on returning from alicante at 1030pm last...”

★☆☆☆☆

written by on 03/01/2010

what a joke,on returning from alicante at 1030pm last night 2nd jan 2010 had to wait 30 minutes to disembark from plane ,no steps,finally got of plane then had to wait outside while immigration checked passports(ok we need security)but some jobsworth really made a meal of it while we froze outside,then baggage took nearly 45 mins to arrive on the carousel.do not use doncaster sheffield airport,it really is a joke

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I thought that Robin Hood airport was going to be poor...”

★★★★★

written by Devildog on 25/10/2008

I thought that Robin Hood airport was going to be poor as most small airports are, but in fact I was very pleased with the airport and I would love to fly from there again but the chances are small because the airport is small!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Interesting and modern terminal building which is nice...”

★★★★☆

written by on 30/06/2008

Interesting and modern terminal building which is nice and quiet. Check-in and security are well organized and moves at a good speed. For the number of flights from the airport shops and eating facilities are really quite good! The airport beautifully clean and also offers a good amount of Holiday/Charter flights.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Having visited the site numerous times in the past I...”

★★☆☆☆

written by goldaug77 on 22/06/2008

Having visited the site numerous times in the past I was impressed with the general facilities and could forgive the transport link problems due to ongoing improvements to the regions newest airport. 12 months later what a difference, the transport links seem worse than ever, the facilities have gone down hill and in its current configuration in my view the whole airport is a waste of good facilities.
I can only imagine what international passengers think when they arrive or depart via Doncaster Robin Hood Airport but I wouldn't blame them for having a bit of a laugh and never returning to the UK, if this is the best we can do then I'm afraid were in trouble.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Doncaster Robin Hood Airport - From the moment I heard...”

★★★★☆

written by erika26 on 03/07/2005

Doncaster Robin Hood Airport - From the moment I heard about the proposed plans for Doncaster airport I was a supporter. I even sported a sticker on my car showing my support, although there were a few folk in Doncaster who didn't want the plans to go ahead. Well tough luck because the plans did go ahead. Doncaster Airport was to be situated at the old RAF base in Finningley which boasts one of the longest runways in Europe. A terminal was built, staff were employed and trained, airline companies caught on and very soon it was ready for business.

Doncaster Airport (owned by Peel) was given the rather silly name of Robin Hood Doncaster Sheffield Airport but I can understand why it wasn't just named Doncaster Airport. After all not many people have heard of Doncaster, especially those who don't live in this country. From what I've read I think they used the name Robin Hood to attract international visitors to the airport, and Sheffield was added to the title as it's the closest city to Doncaster and more people have heard of it. Well regardless of it's official name most people refer to it as either Doncaster Airport, Donny Airport, or Finningley Airport (as it's situated at a village called Finningley)

Just a few short weeks ago this airport was opened for the first time and I had my flight tickets ready. We'd booked a holiday to Benidorm and whilst we usually fly from Manchester Airport or East Midlands this time we wanted to fly from Doncaster as it's only a few miles away from where we live. Much more handy.

The journey to the airport was very easy as we knew where it was but those unfamiliar with the place may struggle with directions at this moment in time as due to a dispute with the council on road signs there are only little yellow signs and these can be few and far between. Hopefully very shortly this should be sorted out but for now if you're travelling to Doncaster Airport I would find out the directions prior to travelling so you don't get lost.

On arrival the terminal building is pretty impressive. It looks state of the art with huge glass panelling and looks pretty much like an airport abroad. In fact because we arrived at the airport on a hot summers afternoon it felt like we were already abroad. The car park is huge and plenty of spaces were available including dozens of disabled spaces right near the terminal entrance. I'm unsure as to how much the car park costs as we were just dropped off.

Unfortunately we did encounter a slight problem straight away and one which I've never encountered before. You have to put a coin in the luggage trolleys to use them and we didn't know this so we had no change. It's a good job the shop (a Spar) inside the terminal was open otherwise we would have been stuck for change, thankfully they changed a note for us so everything was OK. The trolleys cost £1 or 1 euro which you get back when you take your trolley back.

Inside the terminal it's quite clear to see the building work hasn't quite finished yet. Work was still going on around us if rather quietly. Not many people were around, there was none of the airport hustle and bustle or noisiness. In fact it made a rather refreshing change. I'm sure once it's been open a while longer and more flights are taking off it'll get busier and more hectic but for now it's nice to have a quiet airport.

Checking in was easy although the clerks were a little slow, I'll give them a break though as they're new to the job and it's not like we were in a rush anyway. Once checked in you don't go to the other side like normal, instead you take a right turn and go up some stairs. So the 'other side' is actually the top floor. This reminds me a bit of Humberside Airport which is one of the smaller airports.

Departures is a fairly small area with a small duty free shop and a small general shop. To be honest it's not very impressive but I'm sure given time it'll be far better. There's a Costa Coffee Shop which does lovely coffee if a little on the expensive side and a bar. The smoking area is tiny and you have to wait your turn to sit down as no way is there enough room for all the vile smokers (which includes me).

One gripe I did have was the baby change facilities which to put it bluntly were rubbish. For a start there was no sign directing us to where it was so we had to ask. Then when we found it all it consisted of was a hard bench for changing the nappies, a sink and a toilet. No baby change mat was provided, no chair for breastfeeding Mums, no comfort whatsoever. There was even a hole in the ceiling with a wire hanging down. Still, like I said, the airport isn't finished properly yet so hopefully they'll get this sorted ASAP.

Our plane was delayed slightly but only by half an hour. Whilst we were waiting to board we watched in laughter as the ground crew tried to empty the toilet on the plane but ended up covered in all the waste. That was rather funny. Still they're new at their jobs and I don't think they'll want to make that error again in a hurry. It gave us some decent entertainment whilst we waited though hahaha.

On returning to the airport after our holiday it was rather a disappointment. We had to wait 15 minutes on the plane after landing because the ground crew could only find one set of steps for us to unboard by. It was discovered the other set of steps were on another plane which had landed earlier that day so the whole plane ended up unboarding with just one set of steps. What they doing by not having enough steps? Go figure.

Luggage collection was pretty easy and as we were the only plane to have landed within ages the building was very quiet. Again the trolleys had to be paid for but at least there were plenty available unlike a lot of airports.

On entering arrivals the first thing I noticed was this disgusting smell of turps or something. Yeah welcome to Doncaster hahaha. The turps will disappear once the building work has finished but they could have tried to mask the smell with something. One HUGE bonus about arrivals is there is the good old Spar shop (where we got our change for the trolleys at the start of our journey) The Spar shop was still open even though it was past 11 at night, this was handy to stock up on milk and other essentials for when we got home. I can't remember ever entering an arrivals where you can access a shop, a huge bonus for Doncaster Airport in my eyes.

Taxi collection outside was a bit of a nightmare. There is a huge space for the official airport taxis but if you've ordered a taxi from other companies the pick up area is relatively small. I saw no-one get into an official airport taxi (probably too expensive) most people had ordered other taxis which meant there was a huge jumble of taxis spreading from one side of the airport to the other, and queueing even outside the airport park. As bad luck would have it our taxi took over half an hour to show up which really annoyed me as we only live a 10 minute drive from the airport but after waiting for our taxi for ages it took us nearly 45 minutes in total to get home. Not the airport's fault, our taxi companies fault.

So that concludes my review of Doncaster Airport (oh sorry I mean Robin Hood Doncaster Sheffield Airport) Yes there are a few teething problems but it's only just opened. Although not many flights take off from here yet it's sure to increase very rapidly. Already demand for tickets is so much higher than they ever anticipated. Another two terminal buildings are in the pipeline and more facilities and shops are to be built. Give it time and it'll be a fantastic airport to fly from, especially for me with living so close. It's a great benefit for Doncaster town and for the people who live here.

In time and when I fly from Doncaster again I shall update this review with changes they've made. For now i'd like to give it a 7 stars as some areas could be improved. It pains me to not give it 10 stars but it's not a finished airport yet, a lot needs to be worked on.

See the official site for more information http://www.robinhoodairport.com/index.php

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview