Awful, would never use again. Was in accident not my fault, got a new bike and they tired to charge me an additonal £2,000 on top of my exisisting policy to get insured again. Abolsute nightmare to deal with!

My main policy with Ebike insurance cost me alot of money so when they offered me multi insurance, which ment I would not need to ride my new bike everywhere. I could get a scooter to get me around multi insurance should cover any bike yes WRONG. I gave them a mp3 scooter on a 07 Reg and they said we won't cover it because it's a high risk bike. When my main bike is a higher risk than that scooter. Go with other insurance company they not worth it.. major disappointment

No online function anymore plus I cancelled my insurance 3 days before my year policy was up as I sold the bike. I had to pay a £75 cancellation fee even though I'd paid for a year upfront. Won't ever use again

I recently purchased my motorcycle service from eBike insurance. There was an issue with the modifications fitted to the motorcycle,so I was advised to purchase a policy with them, since my previous policy was about to expire, and to then talk to them again to sort out this issue. This is what I did. During this week I sent them emails asking about any news on this issue since due to my occupation I am not available on phone when at work and I come home after their offices are closed. I received a missed call from them which I returned on the next day. I was told that my insurance had been voided since the underwriter could not cover my motorcycle and its modifications. I asked the person on the phone a simple question: “If I had an accident before I was told about this, would I be covered?” to which question the reply I got was no. Interestingly I received my insurance documents from them on Friday. I have now been told that they will be returning my payment of and that it will take them 14 to 30 days!!!!??!. I feel disgusted by this misconduct and lack of professionalism. I was essentially riding uninsured without me knowing anything about this and when I had done everything by the book (I have my insurance policy documents which were sent to me by them). Regarding my money, I wonder, what are they doing with my hard earned money that they are not able to return the full amount to me immediately? Any, or most, shop or service provider can do this, why can they not? This is plainly wrong and they should not get away with it. Since there was a problem from their side they should have done their outmost to inform me about this but instead I did not even receive an email, and the one phone call I received I had to return it myself to find out what is going on. My advice? Be very careful of these guys. I have reported them to the financial ombudsman and i will also be reporting them to the EC Online Dispute Resolution. What a joke

Not a good word to say at all. Days to reply to email and then give you a premium rate number that hangs up on you. Eventually get a human only to be manipulated into talking forever. THEN get passed to a colleague who starts all over again. All to change a registration number. To eventually be told that the change will result in 100% rise in price for a 50cc. I'm off to a recognised brand. Good to see the FCA are on their toes with useless companies...........ahem!

No Log in details on web site phone number put me through to a car broker rather than a bike broker a waste of my time

I have been an eBike customer for nearly 10 years, however, I shall be one no longer. As mentioned in other posts, this company has really gone downhill. Firstly, they have removed the easy-to-use website functions to renew and amend polices, customer now has to phone expensive land-line number. Secondly, when I tried to make an enquiry, presumably the only call-centre worker was on a break so I gave up. Thirdly, I have just received a renewal ledger which has increased the compulsory excesses considerably, without me asking them to. Said ledger informs me that my annual renewal has gone up by nearly £200, even though I have made no amendments or made any claims in the last year. It is such a shame a great company has nosedived so precipitously in the last few years. Please, on my advice, DO NOT buy insurance from this company!

Having been a client of ebike for at least 5 years something is very wrong with this company now. November 2014 i could not log on as they had removed this facility temporarily . I could email . I did renew by telephone and was advised log on would be working shortly . I emailed on various occasions following renewal to enquire when log in would be available and kept being advised that the log on area would be working soon . E Bike log on was a great system as you could make changes to bikes and add and remove vehicles mid policy and basically self manage. However , skip forward 1 year to now . Renewal quote arrives .Letter advises you to log on to pay premium . After visiting website no log on details available . OK i will email them to ask why. NO EMAIL facility. Ok ill call them on there expensive premium number . No reply . Unlike others who have commented i am not hanging on for too long on premium number . Something is seriously wrong with this company . Their way of working has completely changed and i would be extremely worried if i needed to contact them following an accident or theft now . Therefore i will not be renewing my policy with E BIKE. If you use them , BE CAREFUL.

I've been trying to renew all day, there is no account log in area on the home page despite my written renewals notice pointing me to their web site. No one answers the phone, not even sure i've been in a queue as all you hear are canned adverts, spent 2 hours listening to them today. This has to be the worst service ever

As a result, I have NEVER been able to access the "client area" to even find out the renewal date of my policy, not to mention make changes to it. As I began to write this review, I had been on hold on the telephone for 1:31 (that's one hour and 31 minutes)...and then I got through! I was actually beginning to wonder if the company was still trading. I managed to get my renewal questions answered, but was then transferred to a different team to discuss mid-term changes. Back on hold... So, they are still trading, but not doing it very well. No website and outrageous delays on the phone. I've heard that they do seem to answer emails. Good luck, all.

try to renew policy its impossible login site always under maintainance.or they want you to pay a fortune to phone in renewal.

website does not work and wait over an hour on the phone to still not get your insurance sorted. Absolutely clueless, don't waste your time with them

Website has not worked for ages (a year?) I just tried to renew my policy over the phone but after 4 attempts and about an hour of waiting, I sadly must conclude that they have ceased to be.

Were good now impossible to get any service, website has been down for months, call them only to be consistently put on hold then cut off, useless. Avoid this company

Been with them for years, really liked their website that was really user friendly to make changes etc, prices were competitive too, BUT no longer they are useless, WHY? 1. website login no longer available , its been like that for months. 2. Try to contact them by telephone is hopeless, wait for ages to speak to a human whilst listening to marketing drivel how they claim to be best for customer service. 3. Got through eventually only to be told to call another number which was at a premium rate of £1 a minute. They will not get another penny from me !!! Avoid.

Customer service is none existent. You simply cannot get through to anyone even if you try the new policy option let alone cancel or change the policy. Your initial call tells you how they are the UK's fastest growing insurance company. Utter nonsense. If your new insurance company are waiting for NCB proof, what do you do when they do not respond? The website in all the time I've been with them has NEVER worked. And yet you can read all the contrived rubbish about their "high standards" and "best customer service". My god, why did I ever get sucked in! STAY CLEAR my friends.

Tried to renew policy on line a week before renewal (April) but as usual eBike system off line. Rang to renew and when I queried the phone number for the breakdown cover was told this had been removed but the policy premium was even more than last year. There was no notification of this in the paper documents or on line information and it was only brought to my attention at the end of the call. Premium had gone up by over 70% in one year with No Claims with eBike for over 5 years and 11 years in total. As only 12 hours before renewal and with a number of mods on bike I was forced to stay with them. In addition bought second bike BMW K1200R and was only £95 for nearly 12 months cover, however when documents arrived I noticed my postcode was not noted on policy. Tried to update on line and yet again website down 5 weeks on. Now dreading the lengthy phone call trying to update. No doubt additional premium and an admin fee which goes against the grain when we do all the admin for the company. Will be leaving this company after the service this year which has been rubbish.

My policy with Ebike lapsed whilst I was working overseas in mid March. I tried to renew online (being an internet insurance company) but their website was not functioning and has been down for months. I contacted them by email but unfortunately there was no option to renew online and I had no telephone access. On return from offshore, early April I called the company on their premium rate number, an advisor called me back but since my policy had lapsed I had to take out a new policy. I went over all the details and was happy with what was agreed including increasing my premium in order to bring my excess amounts down to £250. I paid for the policy in full by credit card. I received my policy through the post a week later and noticed my excess was still at £450 even though I had agreed on £250. The company has now played back the recorded telecon I had with their advisor and agreed they made a mistake and said they would send me cancellation form and refund my policy in full as I have requested. This was two weeks ago now and they are not relying to my emails. I have tried calling their premium rate number a few times and the last time, a week ago I was told someone would call back but nobody has. I now have no idea where I stand and do not wish to put my bike on the road as I feel they will hold this against me if I had to make a claim. Not happy!