written by on 30/09/2010
I arranged a one-way car hire from Durban to Johannesburg. Argus took a deposit and quoted ZAR1575 to be paid to the supplier (Hertz) 'everything included'. The vehicle was returned and confirmed full, early and undamaged. Hertz debited my card for ZAR1640. Hertz say the wrong price was quoted. Argus say ..... nothing!
Don't use a company if their quotes cannot be honoured.
written by nigelchism on 28/09/2010
I had a car booked with them (for Istanbul) and they took a deposit. Two days before, the local company - Circular Car Hire - said they had to make a substitute. On the morning of the hire, they said they had no cars at all (!).
Argus have refused a refund on the the basis my flight arrived after the reservation time! My family were already there; never mind the conversations with the rental company. Absolutely disgraceful.. Avoid.
written by on 25/09/2010
Very aged car with more than 43000 k on the clock that smelled of stale cigarettes. Three bald tyres (that did not seem to be a concern to the staff at the airport)and covered in dents and scrathes. Lots of hidden charges including a so aclled deposit that was in the event a service charge. Came with an extra charge for insurance that we thought was included. Will never hire through this company again. DO NOT GO NEAR.
written by on 23/09/2010
They charged me twice. I am waiting for my 420 euro already second month.
Don't use this thief company never!!!
Zero stars for Argus sh*t hire company
written by on 22/09/2010
I was informed that I would get a diesel, but when I picked up the car it was a petrol. Also some of the damage that the car had received at the hands of previous renters was not stated and as there was an excess for damage to the vehicle I had to insist that it was recorded.
written by on 21/09/2010
Car hire companies only ever seem to get slated in reviews so, imagine my surprise when Argus Car Hire turned out to be brilliant.
The deal in Zakynthos was actually with Hertz who honoured all of the prices that were previously quoted. The car size we had booked was not available so we were given a car from the next higher category for no extra cost (as I would expect).
About 48hrs before we were due to travel I received an email from Argus reminding me of things I needed to do or take with me. Priceless! Had it not been for that message I would only have taken the plastic part of my license with me.
Overall, great experience and I would definitely use Argus Car Hire again.
written by on 19/09/2010
we booked on line and paid a deposit. The car we had pre-booked was unavailable and the price we were charged was c.£50 more than the original quotation. Tried time and time again for an explanation but got no where. Do not touch with a barge pole.
written by George70 on 12/09/2010
Beware of hidden petrol costs with this company, Argus car hire if you're hiring for more than 3 days.
We booked a car with them via a comparison site, the final amount that was detailed on their rental voucher was stated like this:
The balance of EUR xxx.xx is due on arrival.
This final balance did not include a compulsory fee from the company Argus were broker for, GoldCar. The fee was for a full tank of petrol, an £50 extra for a Fiesta which is non refundable.
Argus mention this in a small print of the contract however if I had known about this compulsory fee before I committed to purchasing, some where clearly detailed on the page, we wouldn't have used them.
Will avoid this company in future.
written by WalterMitty on 11/09/2010
We turned up on time but still had to wait for our vehicle for over 1 hour and when it arrived it was the class A and not class B that we had chosen. Upon mentioning this to their customer service advisor he shrugged his shoulders lit a cigar and said sorry this is all we have?
Do not use these people they are very unhelpful and ignored our letters of complaint once back in the UK.
The car smelt of cigarettes as well.
Michelle
written by on 09/09/2010
Hired through Argus because it was a little bit cheaper than our usual hire car provider - wish we hadn't bothered - DO NOT HIRE from these people, they have no customer service to speak of, and as we found upon arriving in Faro, no vehicles! Car booked from 09.30, we were eventually given a car at 13.15 after having to nag the hire representative (a very loose term), who took our money before telling us there was no vehicle and she didn't know how long we'd have to wait until a car was available. 2 children under the age of 3 with us, waiting with no information and call centre number unavailable was no joke. Refused a refund of any description. About 10 other people in the same situation. When car eventually turned up it was scratched on every panel, dents on the bumpers, damaged wing mirrors etc, hand over was cursory to say the least, we had to make them list all the damage - complete opposite when we handed car back. All in all, this company is a complete shower, next time I'll gladly pay the extra £50 for a decent hire firm.
written by dlelton on 07/09/2010
We rented car through Argus/Car Trawler/SixT to be picked up at Avignon Centre.
We, together with at least two other parties, discovered that the SixT office was closed and later we found out that it had been for some months.
We had to travel to TGV Station where we were given a suitable car and had no further problems until the final invoice arrived. We had been charged over £100 for an extra day and a "drop charge" for the Avignon Centre pick up - - which didn't exist. Through cartrawler we managed to get the "drop charge" refunded but as I write it appears that I am going to get nowhere with the extra day's charge.No one is replying to my communications.I even posed a question as an enquiry directly to SixT quoting the actual period I had the car. They replied "one week" Legal action is next. It may only be around £40 but I am determined to pursue it.
written by tenfingers on 01/09/2010
I hired a car from Alamo I was directed to Alamo by Cartrawler/argus
The long and short(very long )I went back with a complaint about Nationalcite /Alamo National cite are in France.National cite sent me a bill for a smashed wind screne.I had returned the car with no damage.They subsequently took the invoice charge from my account.
I am insured car 4 hire insurance so my damage waiver was covered.
I was unhappy about the claim,very,because I was not liable.The car was clean when I left it in the Limoge airport car park on the National Cite area.
Cartrawler/Argus..say read the small print we are not in any way responsible
Be warned!!
I am still fighting CT for some attention,I think I may be wasting my time!!??
written by hollyfields1 on 23/08/2010
Do not use Argus Car Hire or the Alamo.
I was charged for £630 instead of £407.82 that I had signed up for on the website an overcharge of 55%. The Alamo at Zurich airport was a complete shambles, with a lot of confusion.
I was led to believe that what I had signed up for gave me third party insurance cover only and that I needed to pay for additional insurance. than third party insurance cover. Reluctantly I signed the rental agreement since I needed the car to get to my hotel. They also added 1500 CHF (£1000) to my credit card to be refunded when I returned the car which I was not happy about.
I booked a Golf and got a Renault Megane a car which I had never driven and which is much more cramped for a person of my height than a Golf.
Again there was a lot of confusion when I returned the car which took a lot of time and to-ing and fro-ing between two Alamo offices. I had pre-arranged to pay cash to avoid exchange charges but on return the Alamo insisted that I could only pay by credit card.
The people on the Alamo desk showed no interest when I complained about the overcharge and their refusal to accept cash. Later I wrote to the MD of Argus Car Hire and got an email back from CarTrawler Customer Service (whoever they are)explaining that I had been charged for additional insurance but that they wern't prepared to do anything about it.
In total I was out of pocket to the tune of £270. I certainly would not use Argus car hire or the Alamo to hire a car again. I am extremely annoyed that having made a website booking I was then charged a much higher price. I feel I have been deceived. DO NOT USE THEM.
written by NICEGUY100 on 20/08/2010
TERRIBLE, TERRIBLE
We had arranged to hire a "B" Class car & I had confirmed te excess they would block on my credit card in advance, in the event, the amount the hire company wanted to block was triple the agreed amount (£2400 appx) I spoke with Argus who at the time apologised and said they would refund the difference as I ended up hiring a car elsewhere.
They have back tracked, there customer service is terrible. I would urge anybody to record conversations with them & DO NOT TOUCH WITH A BARGE POLE!!! YOU HAVE BEEN WARNED
written by on 16/08/2010
I just returned from the UK after hiring a car through yourselves and have had the worst experience ever. When I suggested to the guy who checked in my car at the end that the service was poor (I have never met such apathetic and unfriendly staff as I did at the check in desk!) he shouted at me(no I am not exagerating) and gesticulated widely throwing his arms in the air for me to dare to have the audacity to suggest such a thing. It was scary as there was no-one else in the car park & I was a lone female and had to just walk away from him. I woulld serioualy advise you to re-consider using this hire firm, absolutely shocking!
written by on 14/08/2010
One star is too much!!! Do not use this company unless you want disappointment. You are completely at the mercy of the local companies they use. We have had two bad experiences booking thru Argus and won't be using them again. This last time was just ridiculous, they so obviously tried to provoke us into an argument so that they had grounds not to give us our booked car, they didn't get it but still made up some excuse why they weren't prepared to give us the car. All along we doubt they had a car to give us. We ended up with the most basic, smallest car you can get with no aircon (40 degrees heat) and three adults, two young children to squeeze in. Inexcusable behaviour and an utterly ludicrous situation with a dishonest company. We tried to get help from argus (Car trawler) but useless. If you've already booked make sure your flight details are on your booking. When you book online you have to enter it but mysteriously it disappears which means the local company will not hold you car!!! Pay the extra for a known company and piece of mind - it's worth it!!!
written by on 08/08/2010
Great value, service and selection of vehicles for our 16 days holiday in the USA. I will use them again and have recommended them to our family and friends.
written by on 01/08/2010
DO NOT use this car hire company, you will not get what you paid for. they use local agents who will give you any old rubbish car they have, despite what you have paid for!
I booked and paid for a station wagon or similar and was given a beat up, (dented and scrathed) hatchbatch, with no petrol in the tank. once they have your money they don't care! I would not even give 1 star rating if I hadf that option.
written by customer0right on 30/07/2010
Booked in March on web showing a VW Golf diesel for 5 persons & 4 peices of luggage, expecting a spacious, mainstream vehicle. The emailed hire voucher allowed only Fiat Albea with other incorrect details. upon some research, the hirers web site advised car suitable for just 4 persons & 2 peices of luggage & found that Albea is an eastern europe model with inferior specification & safety to the Golf or similar that were available.
Tried to resolve this miss representation several times by web message, but Argus responses ignored the issue & stopped after being challenged. After two weeks tring to resolve, the opportunity to cancel without penalty was lost & we have re-booked with a competent company. We have yet to see a refund of the deposit, do not trust this company to deliver what is expected.
written by on 29/07/2010
I ordered a Type'C' car through Cartrawler, paying an extra 50 euros for the privilege. I received a type 'A' car from First Car Rental (partner Sixt). They said there are discrepancies between their systems and Cartrawlers and that other customers had complained. When I got back I complained to Cartrawler and got nowhere. I wouldn't use either again. Make sure you are dealing with honest companies!
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