Holiday Autos - www.holidayautos.co.uk

Holiday Autos - www.holidayautos.co.uk
★★★★☆
4.1
83.0% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Holiday Autos - www.holidayautos.co.uk - Ask a question now

Media Gallery for Holiday Autos - www.holidayautos.co.uk

“Excellent Prices and good response time”

★★★★★

written by Jovannys89 on 02/03/2014

Holiday Autos did what they said they would do. They found the best prices in Cape Town at a time when it was hard to find a car. We had to make two rentals as we had to extend our stay. Both cars, one from Thrifty and one from Hertz had mechanical problems but this was not the fault of Holiday Autos. It was much cheaper to go through Holiday Autos for the second rental than to make a local extension. They also found the car for us. One thing that that we learnt is that it is very important to read the the details of hire as car rental agencies differ in their terms. Some do not rent to drivers over 70 years old (I am 72). Thrifty are happy with a full UK driver's licence (both parts) but Hertz ask for an International Licence. If you are too old and arrive with the wrong licence they may not let you have the hire car.

Was this review helpful? 0 0

“Iceland”

★★★★★

written by 468Churchill on 02/03/2014

Nothing special to note - and that's good! No queue at Hertz desk, scratches on car marked with small 'noted' label on car itself (several more than just the one marked on the contract paperwork). Car - Yaris - a bit underpowered with uneven tickover...but that's just nitpicking really. No queue on return either - someone was there to check the car over and confirm full tank and no damage. Always re-assuring rather than just dropping the keys.

Was this review helpful? 0 0

“Very good prices”

★★★★★

written by Wyattk107 on 02/03/2014

Everything went very smooth. The price we got was way below the price we would have got if we were renting directly from the renting company.

Was this review helpful? 0 0

“Pick up a car Geneva”

★★★★★

written by HEPW on 28/02/2014

My son and I picked up car in Geneva...very easy. The airport desk very helpful Car was clean and full with petrol. We found the whole experience simple and price very competitive. There was no negatives about booking nor picking up the car.

Was this review helpful? 0 0

“ TENERIFE AIRPORT NORTH”

★★★★★

written by on 27/02/2014

Agence de location de voiture avec un personnel très aimable et disponible.

Was this review helpful? 0 0

“No problems”

★★★★★

written by on 27/02/2014

Everything it says on the tin. Had no problems, all went smoothly. Web site clear and precise. Good price found for car hire, and good quality car when we arrived at the airport.

Was this review helpful? 0 0

“Van Rental in New Zealand”

★★★★★

written by on 26/02/2014

I booked through Holiday Rental (which ended up being Scottie's Car Rental) for a trip around New Zealand. There was six of us with luggage, and they were able to get us a minivan when other companies were all sold out, and it was half the price of the major agencies. The car was a few years older than what you would get at one of the major agencies, but it ran great and was totally worth the price savings.

Was this review helpful? 0 0

“Excellent service”

★★★★★

written by on 26/02/2014

The website was easy to follow. The car was very reasonably priced. The staff were friendly and efficient. Very pleased with the service. We would not hesitate to recommend holiday autos to family and friends.

Was this review helpful? 0 0

“Good service through Europcar in Lyon Airport. Bit of...”

★★★★★

written by on 25/02/2014

Good service through Europcar in Lyon Airport. Bit of a queue when I arrived but staff were friendly and efficient. Was given free upgrade. Needed snowchains - they fitted and worked!!

Was this review helpful? 0 0

“Hassle free carhire”

★★★★★

written by on 25/02/2014

Car was waiting for me on arrival, staff friendly and efficient, paperwork quick and easy and no hidden charges! Car return procedure very easy - would not hesitate in using Holiday Autos again!

Was this review helpful? 0 0

“Pleasant surprise”

★★★★★

written by on 25/02/2014

I always get a pleasant surprise with Holiday autos, No gimmicks just honest deals with occasionally an upgrade.

Was this review helpful? 0 0

“Great value and service”

★★★★★

written by on 25/02/2014

I have used Holiday Autos multiple times for car hire in USA and various European locations, and have found them to be helpful and great value. The latets time i used them was for car hire from Frankfurt airport where through Dollar, I got a Vauxhall Insignia for 3 days for under 100 Euros. Both Dollar and Holiday Autos were great to deal with adn I will be using them again

Was this review helpful? 0 0

“Great Price”

★★★★★

written by tonyhad on 24/02/2014

Used them to search for the best prices for Orlando car rental and came up with fantastic deal

Was this review helpful? 0 0

“Enterprise”

★★★★★

written by Twayty on 24/02/2014

So reasonable I didn't believe there would be no hidden extras, there wasn't. Brand new Renault Clio, which is much bigger than the Clio I remember, beautiful. Touch screen music and satnav too! Service was very pleasant and fast. Can't fault them.

Was this review helpful? 0 0

“Holiday Car Hire review”

★★★★★

written by HoffmannDieter on 24/02/2014

I am a long time user of Holiday Car rental (probably 15 years).I was always very pleased with the service from Holiday cars, and they did recommend very reasonable rental companies at an affordable price. I do write this recommendation since I think Holiday Cars should look into the details of the Green Motion car rental at Heathrow airport. This is the first time I had some problems with the rental car company. However I am sure that Holiday Autos will deal with that also.

Was this review helpful? 0 0

“trouble free”

★★★★★

written by on 24/02/2014

straightforward pick up - offered the usual 'extras' and not pressurised when we turned them down. Car upgrade pleasant surprise! No hastle return. Would use H. Autos again

Was this review helpful? 0 0

“Good service”

★★★★★

written by on 24/02/2014

Very good service and helpful staff at Hanover when I hired a car. Would use again

Was this review helpful? 0 0

“Very easy and trouble free rental”

★★★★★

written by on 24/02/2014

!st time rented with Holiday Auto's but certainly not the last. An easy experience from start to finish. Booking was easy on line - I had some questions about taking car to another European country and was answered very quickly. Collection was fine and car was brand new - a great service

Was this review helpful? 0 0

“quick and easy”

★★★★★

written by on 24/02/2014

My reservation was handled efficiently and the car was in good condition. Great not to have to return the car with full tank and be told the fuel not used would be refunded. No pressure to buy extra insurance was a plus. I will hire cars again from holidays autos....

Was this review helpful? 0 0

“Great value and quality service”

★★★★★

written by DavidJeeves on 23/02/2014

I've used Holiday Autos many times as they're always the best value. At pick-up they offered me a choice of cars and I enjoyed trying out a new model. The only downside at Geneva airport you have to take a bus to the car park which was a bit slow (10 mins). Once you get there you realise you can actually walk it in 5 mins so I'd do that next time.

Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by PaulRowley on 8th April 2014 Report this content
How many people have managed to actually contact Holiday Autos and get an issue dealt with? I get put through to Poland and they don't seem to know anything or be able to put me through to someone who speaks English. It has cost me £25 just to get turned over by them.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (4)
Report this content wroughtironron Written on: 08/04/2014
Their Customer Complaints Dept doesn't exist to resolve complaints, merely to fob you off with meaningless responses designed to deter you from persisting. If you feel you have been ripped off unfairly, you'll be in good company, and the way to get back at them is to take them to the Small Claims Court. They hate that, as they either have to turn up and defend, or else pay the damages.
Report this content jdricho47 Written on: 08/04/2014
I managed to speak to someone in English, but they were not at all interested in helping with the problem. They informed me that they were merely a booking agent and that any problem arising with the car rental was between the customer and the rental company. Problem is they deal with the car rental company 'Green Motion' and they are particularly suspect as a business.
Report this content Williamhugh Written on: 08/04/2014
Sorry I don!t know the answer to your question, all I can say is we had not trouble at any point with our booking, collection and return of our car with Air Autos booked through Holiday Autos.
Report this content garryainsley Written on: 08/04/2014
Tried to speak to someone after sending E mail complaint. Received an Irish number to call but was advised calls were £1 /min. Posted a written complaint to the Irish office but heard nothing. If there is a problem with this company you have virtually no chance of any customer service and they just fob you off with lame excuses. I eventually resolved my complaint through Barclaycard who refunded the payment themselves. I wouldn't touch this company again.
See All Answers
Asked by campbellkirkham on 25th March 2014 Report this content
Do the cars come with satnav?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (9)
Report this content garryainsley Written on: 26/03/2014
Depends on the model you hire - Holiday Autos are just a broker they farm out your hire request to different car hire companies. Obviously if you want SATNAV they can probably provide it. All I would say about holiday Autos is be careful - they are one of the cheapest ways to get a hire car but you normally get what you pay for.
Report this content RobLeftwich Written on: 26/03/2014
Generally my experience is no and I always bring my TomTom with me. On one occasion renting in Italy we got lucky and ended up with a pair of nice Audi A6s which came with SatNav, but I would say this is the exception. It really depends on the level of car taken and in the average small/medium sized family car used on a holiday, it wouldn't come as standard.
Report this content Quasimodo116 Written on: 26/03/2014
Holiday Autos are indeed brokers and shop around for the best deals. Most of the larger companies which they work with (Hertz, Europcar, etc.) offer sat-navs: check the on-line booking form carefully to find a tick-box. You generally pay for this on arrival at the desk, in local currency. I've used them several times on Malta and have always had a clean good-quality car with never more than 15000 Km on the clock.
Report this content paulairey Written on: 26/03/2014
i personnaly would avoid booking anything through holiday autos anyway, we have had so many bad experiences with them i avoid them like the plague!it would cost yo umore than buying one and taking it with you
Report this content paynedave Written on: 26/03/2014
Satnav always seems to be offered as an optional extra. It may be included on luxuary models. I take my own TomTom. I have to agree with garryainsley, the car provided though Holiday Autos by Orlando on a recent trip to Lanzarote was a disgrace. They've lost my loyalty and made no attempt to retrieve it, when I complained.
Report this content CaptainjackSnr Written on: 26/03/2014
Most Cars don't - it is an extra. The car we had still had the marks on the inside of the window from prev user. Which we wiped off because thieves target the cars which may have satnavs inside.
Report this content mt1832 Written on: 26/03/2014
Car hire companies typically charge quite high prices per day for sat nav - almost certainly you'll find it cheaper to buy a basic sat nav with maps for where you're travelling either here before you leave or at a supermarket when you arrive. On a side not I would strongly suggest you don't use Holiday Autos or any other broker to book car hire, Holiday Autos have a long track record of letting customers down and being very very slow to refund charges when they do. Search on line for a local company or book with one of the majors (Hertz, Alamo etc.) if you need a car in Spain or the Canaries Cicar are excellent.
Report this content issie Written on: 26/03/2014
Hello, no they don't usually come with Sat Nav as standard but you can get one for an extra charge when you pick the car up. Beware of other extra charges that they try to make you pay when you pick the car up - like extra insurances to cover the uninsured losses - it's much cheaper to pay for that upfront on the holiday autos website but make sure you tell the car hire company you already have it or else they may try and charge you without telling you. Happy holiday!
Report this content goddo863 Written on: 26/03/2014
Like most hire companies, I believe holiday autos can offer you hire of a satnav as an optional extra (presumably with a fee payable too). In my opinion, buying your own satnav makes far more sense - once you have used it for two or three hires it will have paid for itself if you buy a simple one. Also, if you have our own you get to know its controls so you don't waste time on holiday trying to figure a strange one out. Lastly, if you buy the right one, you can make sure you have all the countries' maps that you need.
See All Answers
overview