RentalCars.com Reviews - www.rentalcars.com

★★★★☆
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★☆☆☆☆

“I feel defrauded asyou charged fullamount without any...”

Written on: 05/06/2017

1- Although it said "Free cancellation", unfortunately I was charged the total amount including the Full Protection immediately during reservation. Sorry but this is a fraudulent action because you do not mention that you will immediately charge the full amount. This is a very bad surprise to the customer who finds out that the bank has already charged the money from the credit card and there is nothing to correct this. 2- I did not want the full protection option, wanted to cancel it… Read Full Review

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★★★★★

“Rentalcars Is Ideal”

Written on: 26/05/2017 by 380O'Rourke (1 review written)

Rentalcars.com is an excellent place to rent a car with all the possibilities to change/modify any resrvation made. It's allows you to jumb on any other offer different from the first one you've made. I strongly recommend it!!!… Read Full Review

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★☆☆☆☆

“pressurised insurance sale”

Written on: 25/05/2017 by DesmondO'Brien (1 review written)

When I arrived to pick up a pre bookked car in Alicante I was expecting a Ford Ka,they told me I was getting a Mini and when I complained they changed it to a small Kia. They then told me that my insurance I had paid for was not adequate and I needed to take out their policy They initially wanted 33 euros a day extra but I finally settled on 12.There were other customers being served while I was there and I could overhear them having similar conversations.I was in a situation where if I had an… Read Full Review

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★★★☆☆

“It use to be more clear...”

Written on: 19/05/2017 by Sorenj328 (1 review written)

I use to give preference to rentalcars.com when i rent a car, and it use to be simple safe and clear, but this last time there was a pressure to buy the "total protection"..... it was so, that I gave the evaluation and at the next step I realise it was included - I didn't ask for it. … Read Full Review

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★☆☆☆☆

“Change name of driver for free- bull#shit”

Written on: 18/05/2017 by DanaRankin318 (1 review written)

Do not belive in offer , in free changes or cancellations. Everything You want to do after confirming reservation is paid… Read Full Review

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★★★★★

“Changing bookings relatively easy”

Written on: 17/05/2017 by Yosefj313 (1 review written)

The staff member answered my questions when I was making a change of booking with far more favourable rates than two weeks ago. Making international bookings is not always easy. We had a very positive experience with overcharging for damage in the UK so have gone with rental cars.com for a family visit to the USA… Read Full Review

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★☆☆☆☆

“forcibly adding on full protection”

Written on: 17/05/2017 by Phillips26 (1 review written)

You adding on the full protection in a very underhanded way despite my not selecting it,this is about the sixth time it has happened and its really annoying as well as fraudulent because it could be easily overlooked and that it was you appear to ply on.Shame on you… Read Full Review

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★☆☆☆☆

“Avoid Rentalcars.com”

Written on: 09/05/2017 by Yelimelech (1 review written)

I was late 1.5 hr. in pick-up time , my booking was denied by the car rental company-Locauto in Milan. Rentalcars representative suggested to cancel my booking and to make a new one with Avis with extra cost but without cancellation fees charges. At the refund they deducted the cancellation fees. Many claims and emails was answered negative. It seems that Rentalcars and Locauto are working together to cheat the costumers and to take their money! Book directly with the car hire company and… Read Full Review

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★☆☆☆☆

“never again”

Written on: 08/05/2017 by petulante (1 review written)

Not after what happened to my  booking. I made sure I shared with all my social media followers that they shouldn't book you either ever… Read Full Review

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★☆☆☆☆

“Charged 90%, but no car and no help”

Written on: 25/04/2017 by 245Frost (1 review written)

Rented a car in Spain from Hertz via rentalcars.com. Plane was delayed due to de-icing so we arrived late (after mid-night). no car was available so we had to rent from another company at a higher cost. Rentalcars.com informed me that I accepted their terms and conditions when I placed a reservation online. The T&Cs say if your late, you are not entitled to a refund. Since they took the money out of my account well before my departure date, I had no recourse. They graciously gave me a 10%… Read Full Review

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★☆☆☆☆

“Very bad experience!”

Written on: 24/04/2017 by Grantham492 (1 review written)

We had a car through Payless. One week after I booked the reservation with insurance, I cancelled the insurance because my own company would cover me. I cancelled the insurance 6 weeks before the trip. Then I began asking when I would see the refund to my card because they said 48 hours. Many, many phone calls later to various companies - Allianz (insurance carrier), Priceline, Rental cars.com- I decided I would never see the refund. Rental cars wrote an email saying they couldn't help me… Read Full Review

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★★★★☆

“Good service”

Written on: 15/04/2017 by Julianne150 (1 review written)

Correspondence is good, data is enough and somewhat clear. Some information concerning condition and details, especially technical terms on insurance, are still complicated and should be clarified more… Read Full Review

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★★★★★

“I have now used rentalcars.com on 2 occasions. once in...”

Written on: 10/04/2017 by shdiiion (1 review written)

I have now used rentalcars.com on 2 occasions. once in Australia and once in the USA. It makes rentals easy and very price competitive. I will definitely use them again for my next rental… Read Full Review

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★★★★★

“Convenient Car Rental In Amsterdam”

Written on: 09/04/2017 by Zul222 (1 review written)

Likes: This is the first time I am using the services provided by Rentalcars.com Overall I am very pleased with the choice of cars and the rates. Dislikes: The insurance cover was a bit confusing. There was an insurance option provided by Rentalcars during booking (which I took). On picking up the car, the renting company also suggested its own insurance (also optional but at much higher price) which I again paid for. Had I known, I would probably only take the renting companys own… Read Full Review

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★★★★★

“A great experience”

Written on: 09/04/2017

We have had a juicy hire car for nearly four weeks and have had no problems. The pick up at Sydney was a bit slow, but this was made up for by the excellent service at drop off in Adelaide. … Read Full Review

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★★★★★

“Best Deal Gran Canaria Airport”

Written on: 08/04/2017 by KristinaButcher (1 review written)

It was extremely easy to quickly compare a wide range of cars, companies and deals. Was pleased to get a great price on the very specific car I wanted. Will always use RentalCars in the future… Read Full Review

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★★★★★

“quick,easy and efficient”

Written on: 08/04/2017 by 360Fagan (1 review written)

Collection and delivery easy process. The car was very clean and the staff very efficient… Read Full Review

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★★★★★

“Satisfaction again!”

Written on: 08/04/2017 by 141Smith (1 review written)

I've been using RentalCars.com for several years and they continue to provide good service and good prices. I'll be continuing to use them in the future and recommend them to friends/family… Read Full Review

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★★★★★

“Car rental Brisbane through Rentalcars.com”

Written on: 07/04/2017 by Mike0239 (1 review written)

Very easy collection process .Car was parked only a couple of minutes stroll from desk.Receptionist very polite & helpful. No problems on return ,deposit refunded by Thrifty within 4 days .Booking process with rental cars.com very simple .Was given good advice about taking out insurance against damage as the customer is liable for first $4000 in Australia… Read Full Review

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★★★★☆

“Top servce”

Written on: 07/04/2017 by Doherty360 (1 review written)

The combined Rentalcars and Sixt service was seamless and with very good efficiency. The car was almost brand new and in perfect preparation. Recommend to all to try… Read Full Review

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