Just tried to renew my travel insurance with Atlas as realised haven't had a reminder from them ! Now I know why! My problem is I have been with them for years so don't know who to use now!

Checked Companies House register on gov.uk website. They were dissolved on 15th AUgust 2017. I will now be checking with the FInancial Services Authority to find out what happens when an insurance company goes bust and whether the annual travel policy I bought in May is now null and void. I would recommend anyone else with an annual policy checks before travelling again.

I tried to phone customer services to put a claim but only get prerecorded message and ask to go to website to down load the claim form. But website is not responding neighter. It appears that I have been taken in by this company.

After receiving news that you are unable to go on holiday & your life is turned upside down due to necessary treatment, you certainly do not need the additional stress Atlas Direct put on to us. It was obvious from GP & Consultant reports that my condition was not known at the time of booking / taking out insurance. Despite this Atlas made life very difficult & continued to ask for information for months on end. Obviously hoping we wouldn't be able to provide such details. Used this company for a number of years & they were fine taking our money. When needed they did nothing but cause additional stress at a time which was difficult enough. Do yourself a favour & choose another travel insurance provider.

Due to Atlas e-mail system being down, I did not get confirmation of a policy I had taken out so I unwisely did it again and still no e-mail. I rang to discuss cancelling one of the policies and got a very rude lady who could only advise me to send an e-mail in to the help desk, she basically didn't want to know my issue.

Use atlas direct for years and never had a problem until now shocking customer service eather they don't answer the phone to you or answer the phone and don't say anything or they just hang up on you shocking customer service obvious they must have changed staff but not for the better they don't answer emails or call me back or their live chat think they all need retrained in customer service after all they are their to help the public so disapointed in you's atlas if this is the way you treat your regular customers god help the new ones if they had the sence they should go else where from now on

I called to ask a question regarding my policy, operator answered and said she could not hear, it would help if you turned up you the volume on your ear piece she told me to call back good customer service was for her to call back I called again and they did not answer asked to leave a voice mail but the voice mail was full.

I booked my travel insurance online on thur 8th June and I paid to get my documents posted out to me so by the mon I still had not received them or any email confirming my booking so I tryed to phone the and could not get through to them so I tryed again on the tue still could not get through them again tryed on the wed I try the call me back system the live chat and email and still no one got back to me so first thing on thur mor I tried again and eventually got through to them but a waist of time the ladie was so unhelpful I told her I not no received my documents and she told me they had been posted and she would re send my policy by email I told her I wanted them sent out to me and she told me she would not send them out as they had already been sent out I told her I wanted to speak to a manager and she hung up on me I tried to keep phoning them and they would not answer disgraceful customer service I have used them for years and told everyone about them but never again don't know if change staff but I think they need training on customer service then on Friday I came home and their was a card from Royal Mail that I had a letter their and they could not post it as the sender did not pay the postage and it would cost me another £1.50 SHOCKING will never use them again

I tried to call them to ask about pre-existing medical conditions, which have to be declared before travel to be covered (as per their terms and conditions). They can only be declared after paying for the policy! So I called them to ask for more information, rather than end up with a policy which didn't cover our needs. After the first couple of words the woman started telling me a new number to call. So I said I didn't have a pen at the moment as I wasn't expecting to have to call again and tried to explain again as I looked for a pen. She said sarcastically "it's in the terms and conditions", I tried to explain again but discovered that she had put the phone down on me. Completely unacceptable telephone behaviour, so rude, so unnecessary, so inpatient, completely useless - I would never advice anyone to use a company which requires you to use the telephone for advice or help in an emergency that has such a poor telephone service. Don't bother ringing them and find another company.

Horrible exp, they do not even honor claims. They ask for detailed bill, even after providing it several times they provide the same reason. Such companies must be investigated.

I used them for 2 years in a row. DID NOT make any claims. THEY RENEW THE POLICIES AUTOMATICALLY EVERY YEAR!!! They sent a new agreement by post very late and it was too late to cancel, so they renewed for the second year. They DID not notify me by email in advance of the renewal. They increased the premium in the second year, despite having a cheaper quote online. To cancel, I wrote to them and asked them to confirm the cancellation. One lady replied with a complete different subject ignoring the contents of my email. I wrote to them 3 times and had no confirmation. I checked my bank statement and was happy to see that they did not charge me for the third year.

I have used Atla Direct for a number of years and purchased travel insurance for many holidays. However, a computer glitch meant that I had paid twice for the same policy. Ok mistakes are made and computers do suffer these things. But it's taken me all day to rectify it on a number that doesn't connect. After several emails the issue was sorted out and a refund followed. Unfortunately, the person I eventually got through to had a very aggressive and downright arrogant attitude and basically couldn't be bothered to listen to my problem. 0/10 for customer care I'm afraid. I had to call on one occasion recently for a skiing accident in Austria and I couldn't fault the process of care and attention. But the call centre staff are woefully short in this respect. Very angry and disappointed with such treatment.

I have used Atla Direct for a number of years and purchased travel insurance for many holidays. However, a computer glitch meant that I had paid twice for the same policy. Ok mistakes are made and computers do suffer these things. But it's taken me all day to rectify it on a number that doesn't connect. After several emails the issue was sorted out and a refund followed. Unfortunately, the person I eventually got through to had a very aggressive and downright arrogant attitude and basically couldn't be bothered to listen to my problem. 0/10 for customer care I'm afraid. I had to call on one occasion recently for a skiing accident in Austria and I couldn't fault the process of care and attention. But the call centre staff are woefully short in this respect. Very angry and disappointed with such treatment.

This is a very shady company. They take your money and then do not honour the agreement citing unforseen circumstances. The company is also owned by a man called Mohammad who has put many of his companies into administration, then opening another business.

My renewal from Atlas arrived in September 2016, I chose not to renew again with them, In December, three months later an amount was taken from my bank account I tried calling but they have the most unhelpful telephone receptionist who kept disconnecting the call. My advice is stay away from them

The phone answered politely name given told them my query and they have responded satisfactorily as i needed to make a claim as my hangbag got stolen . I also had medical conditions in which i was put through the correct tesm as i didnt have enough credit on my phone so they transfer me straight.made my claim everythin works out perfectly.I have recomed my family to them and everyone seems to be happy.

I've just called atlas direct after not receiving my documents to be told to email them, the woman quickly read email address to which I asked her to repeat it, her reply was I've just told you and I'm not repeating it! I asked again as I'm hard of hearing, she said it again with an attitude, she was not helpful at all... I only hope other advisor there are more accommodating.