Woolwich Mortgages Reviews - www.woolwich.co.uk

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☆☆☆☆☆

“ I have a fixed term mortgage with Woolwich that I am...”

Written on: 20/03/2008 by Fiona Davies (1 review written)

I have a fixed term mortgage with Woolwich that I am trying to 'port' to a new house. I was assured that this was quicker and easier than going to a new company.
That was 5 weeks ago, 2 applications later, they lost the first, they keep changing the rules and stating that they need more and more information before they can process it, but they never write to you to tell you that they need it.
Call centre is based abroad and they have trouble understanding you when you call with a simple… Read Full Review

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☆☆☆☆☆

“I have waited over 8 weeks for a reply from Woolwich,...”

Written on: 17/12/2007

I have waited over 8 weeks for a reply from Woolwich, which is unacceptable. I will be using another mortgage firm. I got a reply within a week from another company and at a better interest rate. Good luck to anybody else who tries to apply for a mortgage through Woolwich. You might have to wait a lifetime for a reply… Read Full Review

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★☆☆☆☆

“Do not under any circumstances try to call them, the...”

Written on: 09/11/2007 by Annik (1 review written)

Do not under any circumstances try to call them, the average wait for them to answer calls is 40 minutes!! You are told what number you are in the queue but the speed at which you go down the numbers to 1 is so slow I am convinced that there is only 1 person answering the phone! I called the other evening at 17.25 it took me 6 minutes to get through the press 1 for this and 2 for that, then I got to the music which I listened to for 10 minutes before I had to hang up to answer the door, when I… Read Full Review

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★☆☆☆☆

“Woolwich mortgages have charges of £275 (final...”

Written on: 26/10/2006 by blockhead1 (1 review written)

Woolwich mortgages have charges of £275 (final repayment charge) and £35.25 for a telegraphic transfer. These are fixed charges. When I asked them if there were any charges in addition to the £595 arrangement fee during my application, they insisted that there were none… Read Full Review

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