Very unscrupulous company. Someone ran into the back of my car 2 years ago - they admitted liability and car was fixed no problem. 2 years later I get a solicitors letter from LV saying Hastings were now refusing to pay and that I had to sue Hastings and attend court to recover LVs money! I've obviously said I don't want to sue Hastings and if they are owed money then sue them themselves. Since then I have received multiple emails from LV threatening me. They've said it is in the T&Cs and are now saying they will put the accident down as a fault on my record and destroy my no claims bonus if i do not issue legal proceedings! I have reported to FCA and have contacted the BBC - I am also seeking legal advice to try and protect myself from their constant bullying. Be aware that if you take car insurance with LV this could happen to you

Home insurance quote increased by 33% by LV. LV increased my home building and content quote by 33% despite no claims being made. Online comparison site offered an equivalent quote gir £225 which is what LV quoted last year. Clearly LV do not want loyal customers snd offer cheaper deals only to new ones. I won't be using LV in the future. I also will not renew my car insurance with them until they rmvakye existing customers as much as they do new ones

Have insured several cars with LV over the years but they have recently become expensive and difficult to deal with - and a bureaucratic nightmare. Saved 30% on renewal preimum by going elsewhere.

Been with LV for many years , recent renewal 65% increase , over past 2 years almost 200% in premium , no claims made . You contact them to query the increase and you get the impression they actually don’t care whether you stay with them or not . They used to be good but unfortunately no more .

Dog poo company,dog poo policies,dog poo customer service. Treat you pathetically when you try to claim. 

We had a joint motor car insurance with LV. We were warned that although it being cheaper the 1st year, it will be substantially increased the following year. To be hponest, it wasn't that bad, but if you move house a 3 minute walk from our previous address and the postcode as good as the previous you are in for a bit of a surprise! They tried to up our insurance by £199, saying it was because of the postcode. How ridiculous as we got quotes from other insurance companies and also asked them to give quotes for the previous address. Yes, you have guessed, not one single penny difference and LV were saying it was because of the postcode change. Absolute rubbish, as we both used to work in insurance and that is just not true. We explained all this to LV and although the assistant tried her hardest to get the increase back down, the system just would not allow it. Therefore, at that ppoint we said we would be going elsewhere with exactly the same cover and the same cover as our original insurance. The assistant said she would do exactly the same and wouldn't blame us. So, here we are happy with our new insurance company, moved house, saved £199. Just because LV being very greedy. We would never ever recommend LV as a result.

Called for claim, waiting for more than 2 hours. too tired to wait, will try again.....

I guess you pay for what you get but with LV you get nothing. Communication is non existent, you must chase them up continually and then you are passed around different departments and going through security several times. After eventually getting through to the right department you need to explain why you are contacting again even though you provided all information on previous occasions. What's even worse is their arrogant attitude and unwillingness to listen. I could write a book on this lot but just to warn you - keep away.

Hi all Rang LV today, as I have 2 insurance policies with them and thought I’d get a reasonable quote. Our lovely staff weren’t that lovely and my existing policies meant nothing. If you are after the most competitive quote shop around instead of going to who you know,,, it’s worth the effort. I did expect, more fool me,, that my historic busines meant something,,, it doesn’t. So shop around

LV have offered a very good car insurance service all round and I have been very impressed. This year: I had an accident that was dealt with quickly and efficiently, Had a new quote at the same price as the year before (That I couldn't better, I've changed cars and they swapped insurance policies over very easily and efficiently and offered to insure my old car while I sold it. How good was that? I have no hesitation in recommending LV to anyone and congratulations to the management team and staff who run it.

After a car drove through a red light straight into the side of me, the insurance company have caused me unbelievable stress, the way the calls are handled, they don't call you back, everything is being reviewed and they have no time frame on anything. they give out wrong information constantly and lie. The day after the accident they have the cheek to write to me putting my insurance up £300. I will not be renewing with this company and would advise people to stay clear. Today I have asked to speak with a manager , apparently this takes up to 5 days to happen!

I started my policy 3 weeks ago with Liverpool Victoria - I was asked to send through a few documents to be verified. I was on holiday when they first asked for the documents so when I came back I called them and they extended the time they needed the documents by a week. I called the customer service team to inform them that there was an issue with the NCD documents, the gentleman on the phone ensured me that he had put the information I had told him against my policy and not to worry about sending this specific document. The next day I had an email saying that they were going to cancel the policy as they hadn't had the documents they needed (the document the gentleman had told me not to worry about), so I responded to this email to confirm what the gentleman had said on the phone - from that, I had no reply - I had then heard nothing from LV up until today (3 days later) and that was a text message saying they had cancelled my policy - I called them immediately as they decided to cancel my policy at 11am, whilst I was at work, 2 hours away from home, with no response from my final email and nothing to tell me they were going to cancel it so I could sort something out before travelling to work. I am disgusted that they think this is ok and on top of this - I have had £40 taken from my account, on top of this months insurance for a cancellation fee. There is no chance in HELL I would ever recommend this company for insurance and I am beyond disgusted with customer services and the business' policies.

I phoned the company yesterday to change my address and they hit me with an extra 435 quid on top of my monthly payment. I challenged them and they said because the new area is not favourable yet my brother has a low monthly payment on his car at this area . Liverpool Victoria you are a joke

Por customer service - 5-6 calls and for 3-4 minutes at a time,

Been with swinton for about 20 years and axia ,renewed in tiny tiny print were the policy is liverpool Victoria not happy with there customer service which is a joke we have now cancelled first impressions was is logo ,green colour letterhead,po box address is this a dating agency it is certainly not a reputable company I would choose

They have been consistently competitive on price, so I have used them for many years, but then I came to make a no-fault claim. Another driver drove into my car whilst it was parked. Initially the service was fast and efficient to establish it was uneconomical to repair my car and I was not at fault. Despite several requests I have at no point received any written/ email correspondence form my claim handler. He clearly preferred to do everything over the phone. This may not have been a problem until the payment they processed for me was only two thirds of the agreed sum. All knowledge of the previously promised sum was denied. I have asked for recordings of all telephone conversations. They say that calls form the engineers (who give you the initial offer of compensation ) are not recorded. However I had mentioned the amount on calls I had made to the admin team (which are recorded) and these calls have not yet been made available to me. This will be going to the financial ombudsman.

Excellent service. I have changed cars twice in two years and within minutes of speaking to LV on phone, they had changed my insurance over to the new vehicle and reduced my insurance payments. Car broke down and they were out within the hour to sort it. They are friendly, helpful and offer cheap deals on their products and services. Best I've come across in years. I would highly recommend them for sure.

New to LV , but am delighted with the service received to date . They have been so helpful every time I have contacted them and they spoke to me with respect and things simply explained and no pushiness. Their price was far less than others too. I would certainly recommend this company