Ideal World www.idealworld.tv

Ideal World www.idealworld.tv
★☆☆☆☆
1.2
7.0% of users recommend this

Summary

Ideal World is a television shopping Channel. You can buy things by phoning up when they show something you would like on the TV. You can find it on Freeview Channel 22, Digital satellite Channel 634, and NTL Channel 855. If you have bought anything or just enjoyed or hated watching the Ideal World shopping Channel then write a review.
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“I made an order for an expensive ring on the website....”

☆☆☆☆☆

written by Cumming on 27/07/2007

I made an order for an expensive ring on the website. Money was taken from my account and I waited and waited and waited but no delivery. Several phone calls and e-mails led to zero reaction and one month later still no ring or refund or any help from this appalling company. I advise customers not to use this service as I won't again.

Onneil's Response to Cumming's Review

Written on: 17/10/2007

Couldn't agree more about Ideal World. A truly appalling company that should be investigated by trading standards.

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“Some of the goods from Ideal World might be slightly...”

★★★★★

written by Eileen Cook on 25/07/2007

Some of the goods from Ideal World might be slightly cheaper on the web if hunted for but the customer service and prompt delivery is very good.

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“I was charged twice for a 3cd set, I then had all the...”

☆☆☆☆☆

written by bushman on 21/07/2007

I was charged twice for a 3cd set, I then had all the hassle of trying to get someone who could help, and received an e-mail asking for proof. What a load of rubbish. We will never use or trust shopping TV. Might as well just go to Argos.

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“What more can I say other than, steer clear from Ideal...”

☆☆☆☆☆

written by SmartSue on 18/07/2007

What more can I say other than, steer clear from Ideal World, it is a terrible shopping channel. You may think the prices are cheaper but the products are sub standard and seem like seconds!

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“I will now stick with Q.V.C who could not be more...”

☆☆☆☆☆

written by pauline 2 on 16/07/2007

I will now stick with Q.V.C who could not be more helpful if their is any problem whatsoever.

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“I placed an order with Ideal world, I was told the...”

☆☆☆☆☆

written by maddisonp on 14/07/2007

I placed an order with Ideal world, I was told the order had not gone through so hence would NOT be charged. However my money was taken that day from my account. After calling them many times and there customer services number was out of order (so they say) I emailed and told them that I wanted my money back, I was told that there is no account and that they had not taken my money. My bank disagrees and is trying to help me get my money back. I do however get sporadic emails and phone calls telling me that they will give me my money back and then I receive conflicting calls telling me something else. Please search the web you will find all kinds of information about this company and how they do business, I only wish I had searched the web before placing an order with them.

Pauline 2's Response to maddisonp's Review

Written on: 16/07/2007

I have also had problems with orders placed with Ideal World, Being charged for orders they have no record of, and even after sending proof by way of a copy of Credit Card Statement which they requested by E Mail. still no reply from them. Their Customer Services are of no help at all. I also have a problem with goods ordered on 15th June 2007 and not received. Their reply is that they "Have raised the necessary paperwork" but nothing further happens.
<br/>I will seriously think twice before reordering from this channel and certainly not until they have either delivered my orders or refunded my money.
<br/>I suggest a "Strong Warning" is placed to anyone thinking or ordering for the first time to "Think Again"
<br/>There is no U.K. Customer Services Call Centre telephone number although I have been requested to send documents to their Head Office at Peterborough Northants.
<br/>Pauline

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Carolbaker's Response to maddisonp's Review

Written on: 23/02/2010

I found this review very helpful because...I ordered the "pick of the day" on 23 January 2010,this was a polti iron with ironing board, I recieved the iron on 3rd Feb and to date still await the ironing board despite multiple calls to the Customer services Dept, who I found to be extremely unhelpful, in the course of the calls I have been blatantly lied to, had countless empty promises made, and currently am still going round in circles trying to resolve this matter. I would urge anyone thinking about purchasing anything from this company to think again, to my mind a company that cannot be honest with thier customers cannot be trusted. I will not give up on my quest to get my order delivered in full after all I have paid for it, but as for being pick of the day with phone calls etc it has been a very expensive experience. I certainly will never buy anything else from this company.

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“Oh dear - looks like I'm in for the long haul. I...”

☆☆☆☆☆

written by editfmrt on 06/07/2007

Oh dear - looks like I'm in for the long haul. I wasn't too worried when I received badly packed broken goods, after all I've only been used to dealing with QVC and never had any problems. Returns advice says "if good are faulty take to post office and pay for special delivery - the replacement will be sent free of charge". What a joke!. So I telephoned customer Services to ask for a pre-paid return slip. After all why should pay postage again to return their rubbish. Alarm bells started to ring after holding for 17 minutes at national rate. I got through to someone that could barely speak English. They told me the customer service centre wasn't working today (Tuesday) but someone would phone back in 48 hours. Of course they didn't phone. They must have been too busy on the sales line or counting the money they took from me before dispatch of the faulty goods. Sent an e-mail but no luck. Phoned again on Friday at 5pm (customer services closes at 6pm) but no-one answers and then the line goes dead. Perhaps it's something to do with the time difference in India? Thought I'd try the sales line. What a surprise - they answered after two rings. Just as well as that's national rate too. After asking to speak to a manager, I was told in broken English they would transfer me. You've guessed it - to the Customer Service line. Phoned the sales line again - this one had better command of the script, "Customer Services haven't been working today - they will phone you back". Now I've done a search of complaints about Ideal World and found numerous complaints on sites like this one. Serves me right for not doing that first. This is the first and last time I'll order from Ideal World but intend to keep badgering for a full refund and make sure that I post all over the web so other people don't get caught out by this rotten company. Stick with QVC is my advice.

424059_Agreived's Response to editfmrt's Review

Written on: 10/12/2008

Fully agree with your comments of bad service, rip off telephone charges, rude telephone operators (once I eventually got through), poor delivery/returns and refund services.

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“I placed a order recently June the 1st to be precise...”

☆☆☆☆☆

written by lisamill711 on 06/07/2007

I placed a order recently June the 1st to be precise from Ideal World to the value of a little over £70, for three skirts. After twenty days I still had not received the items so I phoned the call centre on the 20th of June 2007 to say I had not received the goods and they said they we would send out a claims form.

A couple of days later nothing had arrived so I called again this now being Monday 25th June 2007, to be told our systems are not operating correctly if I could take some details one of our representatives will ring you back in 48 hours.

Thursday 28th of June 2007 still no phone call, so on Tuesday 3rd of July 2007 I phoned again and again I waited ages costing me money as their phone number is charged at standard rate, again I was answered with the exact same so said message our systems are down etc etc, I said I know they are they appear to have been down for 2 weeks, he said I am sorry but will get someone to ring you back in the next 48 hours, I said to him I was promised this two days previously, not to mention that I had already emailed twice to no avail over this period.

It is now Friday the 6th of July 2007 and guess what? Yes, I have had to call yet again. I spoke to a lady who took all my details yet again and I explained to her all I want is a claim form for items I have not received but which I have had the money taken from my credit card, she said I am sorry but our systems are not running correctly at the moment, so we have been having problems, she said can I get someone to phone you back, at this my patience broke. I said I've been promised to be phoned back on previous occasions already and haven't. I was promised a claim form which was supposed to be sent out to me two weeks ago and obviously it hasn't, I told her I had been in touch with my bank who have told me to document everything so if need be they will step in to try and recoup the monies back for me.

I told the lady if a claims form doesn't arrive at my address within the next five days then yes I will be taking the matter further, she apologised and said we do have people ringing customers back but it can take a while, I said to her why promise to ring back in 48 hours when clearly you are not, why don't you just say I am sorry we will endeavour to ring you back as soon as we are able rather than make false promises.

The whole Customer Services structure there at the moment is in a right mess, it appears it is geared up to yes take orders and take the money off you quick enough but in resolving those Customers who have problems or queries then we are deemed not so important.

I have purchased off Ideal World before and never experienced anything like this then, it would be interesting to see if anyone else out there has suffered any similar experience and like me trying to get money back for either items returned or indeed not received like me.

Let us know.

Editfmrt's Response to lisamill711's Review

Written on: 10/07/2007

I've had a very similar experience and sounds like we could almost have been speaking to the same people who never ring back or reply to e-mails. I've posted my own review to warn other people that you are not the only one with problems with this company.

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Lisamill711's Response to lisamill711's Review

Written on: 13/09/2007

Well from placing my order on the 1st of June this year and never receiving it, it took me numerous phone calls, emails and letters... up until September 9th to get my money back. I sent a recorded delivery in the end to Peterborough, threatening to take legal action and telling them exactly what I thought of their customer services. The thing is now I have a item that I bought from them 6 months ago which has gone faulty. I have gotten so sick of waiting for them to send someone to pick it up from my house as they promised, I sent it myself today. So onto the next dilemma with them but I vow never to buy anything from them again, just not worth the hassle.

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Travelling Frog's Response to lisamill711's Review

Written on: 12/09/2007

Just had similar experience. Ordered Zhuzh products on 23 August 2007, on website it stated that it was dispatched 24 Aug. Waited, waited and yesterday (11th September) called the customer service number. After 30 minutes waiting on 0870 number (being charged 10p/minute) I gave up, rang the order line and was told that the customer service number is closed for today and I should call tomorrow.
<br/>
<br/>I called at 8AM today (12th Sep) but there was a voice on the line saying that 'Customer line is out of order and I should try again in an hour'...
<br/>On different website, where people complained about Ideal World, I found helpful advise, that I should call 01733 887 123 - which is in England and you are not charged 10p/minute! Called that, but it opens at 9AM. Tried at 10AM was told that that number is not a customer service but they can transfer me - which they did. I was then told that my money was refunded back to credit card because the goods were not in the warehouse!? Why did it state on the website that the goods were dispatched? I understand that I was the lucky one because I got my money back - but the customer service is unbelievable.
<br/>
<br/>I ordered some items from Ideal World before but this was the LAST order I've ever made from them!!!

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Maddisonp's Response to lisamill711's Review

Written on: 14/07/2007

Yes, I have had a very similar experience, this company needs to be stopped.

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“I have been daft enough to place 6 to 7 orders with...”

☆☆☆☆☆

written by rich60 on 29/04/2007

I have been daft enough to place 6 to 7 orders with these guys and have had to chase up 90% of my orders. I'm always given the same story that the goods have been returned to the warehouse.
I do not and would not order from them again!

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“Ideal World Staff unhelpful, and do not ring back when...”

★☆☆☆☆

written by Dragonmist on 19/04/2007

Ideal World Staff unhelpful, and do not ring back when they say they will. I was frequently told that senior/ managerial staff were not available. Calls are 0870 numbers, so my phone bill will be very high as a result. Customer care very poor. Oddly they seem to think they are not subject to the sale of Goods Act after 30 days.

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“Don't touch this channel with a barge pole. ”

☆☆☆☆☆

written by Jackie P on 17/04/2007

Don't touch this channel with a barge pole.
I ordered a pair of shoes and they took the money off me 2 days later. I tried to cancel the order within 7 days (as they say you are entitled to do in their terms and conditions) and they said the order was cancelled. After 5 phone calls and 1 e-mail about my refund over the period of 2 weeks the shoes turned up on my doorstep, they hadn't even cancelled the order despite all the phone calls I made.
I am going to lodge a complaint with the Direct Marketing Assocation of which they are a member about their working practices.

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“Order £600 computer with Vista (money taken directly)...”

☆☆☆☆☆

written by sue hodge on 25/02/2007

Order £600 computer with Vista (money taken directly) on a 28 days delivery. Chased for delivery time, no member of customer service could give one, I would have to wait for the 28 days to be up! In fact customer service rep said I was 'wasting her time and mime'. The 28 days is up, still no computer, £600 lighter. Am awaiting my money.

Felineee's Response to sue hodge's Review

Written on: 27/02/2007

I know exactly what you mean. I'm still waiting. I have complained to consumer direct.

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Felineee's Response to sue hodge's Review

Written on: 28/02/2007

I finally received my PC 30 days after they took the money and 33 days after order.

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“I paid £600 for a PC and they took cash within 3 days...”

★☆☆☆☆

written by felineee on 21/02/2007

I paid £600 for a PC and they took cash within 3 days and that was a month ago. Alledgedly item was dispatched but over a week has gone by I'm still waiting. I'd stay clear of this site and use Bid Up TV/ Price Drop TV or QVC which are all excellent.

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“Purchased a digital camera which should have come with...”

☆☆☆☆☆

written by E Winter on 05/02/2007

Purchased a digital camera which should have come with 2 battery chargers as shown on TV. Received only ONE charger and customer service personnel did not acknowledge that there was a mistake made by them. They flatly refused to provide the second battery charger.

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“Purchased a magic drawing board from Ideal World in...”

☆☆☆☆☆

written by 3XsAlady on 03/01/2007

Purchased a magic drawing board from Ideal World in Nov. as a Christmas gift for my granddaughter. Unfortunately, upon opening it on 25th Dec. it was found to be faulty. They have refused to reimburse me stating it's out of their 30 day guarantee. I argued that they had sold me a faulty item and it was not fit for the purpose intended and that I wanted my money back. They promised to make enquiries and call back within 30mins - that was 2 days ago. I've had to repay my granddaughter out of my own pocket to help make up for her disappointment.

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“I've placed 6 orders with Idealworld. The items...”

★★★★★

written by deb662 on 28/10/2006

I've placed 6 orders with Idealworld. The items arrived on time, and I was happy with the quality. I returned one item to be exchanged, and customer services were very helpful and friendly. Idealworld received the returned item on a Monday, and I received the replacement by Special Delivery on the Friday of the same week. Previous reviews I read had me worried about using Idealworld, but now having taken the chance, I'll definitely be using them in the future. In fact, I've just placed an order this morning.

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“I cannot understand them when I have to phone, as they...”

★☆☆☆☆

written by GILLIAN RUTH on 01/09/2006

I cannot understand them when I have to phone, as they don't speak very good English, so I send emails, which is very often, as the delivery is shocking. If you do get in touch with customer services, they do not seem to understand it is wrong to take your money and not supply the goods for up to six weeks. QVC and Price Drop TV do not take money off your card until they have dispatched your order. Ideal World must be making a mint in interest on all the money they hold for so long. They are getting like Auction World. They are stepping on a very thin blue line. They should deliver quicker and not hang onto peoples money, and only collect the money after dispatch. How about one week as other channels do?

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“I'm surprised this company hasn't been investigated by...”

★★☆☆☆

written by pollydoddle on 30/08/2006

I'm surprised this company hasn't been investigated by Tradeing standards, they certainly seem very poor.

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“I ordered two jackets from Ideal World TV on November...”

☆☆☆☆☆

written by FrankieP on 24/01/2006

I ordered two jackets from Ideal World TV on November 4th, 2005. The money was taken immediately. The jackets (two, in order to get the correct size) did not arrive for more than four weeks. By then it was too late. The occasion for which I had ordered them was past.

I sent them back unworn, and not even tried on, on December 6th 2005. They will not credit me (£44) because they maintain the parcel did not arrive back in their warehouse. I had obtained a proof of posting slip which I photo-copied and sent to them. They have ignored all my e-mails, and keep leaving phone messages for me to phone them, which I refuse to do. I have made my position quite clear - it is not my responsibility to bear the cost of items lost in the post or in their warehouse. I have received another message today saying they cannot help me. They can it seems, keep my money however.

They want me to trace the item with the courier. I have contacted Royal Mail, but I know they will not be able to help. My credit card company won't help because the goods were not faulty.

Ideal World are not registered with the Financial Services Authority, and therefore cannot be investigated by them.

This is shabby practice.
I have contacted Consumer Direct and the Watchdog TV programme about this, and I do not intend to let it drop.

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“I purchased a Christmas decoration from Ideal World....”

☆☆☆☆☆

written by dawnw on 29/10/2005

I purchased a Christmas decoration from Ideal World. When it arrived it was completely smashed, although the packaging was intact, so I can't blame the delivery service. I rung up to complain and see if it could be replaced, but as it was out of stock I was offered a refund. I was given a freepost address so that the return postage cost was free. After a while I received a refund for the item, but not for the original delivery charge. Therefore I have paid £5 for something that I do not have. Do I feel cheated! I think it's fair to say that my first experience of Ideal World shopping will be my last, and my experience was far from IDEAL!

257919_Gillian Ruth's Response to 215317_dawnw's Review

Written on: 11/09/2006

Last November I ordered Christmas crackers. When did I get them? January 5th 2006. I do not understand how they have got away with it for so long. This is the seventh week I have been waiting for a top. The last garment was six weeks. Are they anything to do with Auction World who had their licence taken off them for taking money and not supplying goods? I notice you do not mention delivery when selling. When they sell clothes I don't think they have even been made.

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Asked by Lisaallen66 on 12th February 2015 Report this content
I went to turn on my tablet this morning and it's dead. It's fully charged as well. What should I do?

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Answers (3)
Report this content starbuck02 Written on: 12/02/2015
Try emailing them first as customer service is useless. If it is still within the guarantee it's down to Ideal World to sort it as your contract is with them and not the manufacturer. Don't be fobbed off, stick with it. It took me five weeks to get a refund on returned goods and that only happened when I threatened legal action. Good luck!
Report this content fandango24 Written on: 13/02/2015
do not waste time with Ideal World Try connecting tablet to charger and then see if it will switch on My often says no charge when it is 99% full, I switch off and on again and it is ok I also find if it is powered off for maybe a week the battery completely drains I gave up in the end and purchased a different make and size from a supermarket and todate it has been fine According to Ideal World if tablet is 2/3 weeks old it is not refundable GOOD LUCK
Report this content fancythat Written on: 12/11/2016
I submitted A NEGATIVE REVIEW ABOUT IDEAL WORLD, BUT OF COURSE, IT HASN'T MADE ANY DIFFERENCE. I STILL HAVE THE UNWANTED ITEM, AND ANYWAY, THEY WILL NOW SAY I'VE HAD IT TOO LONG TO HAVE A REFUND. DOES ANYONE KNOW HOW i CAN CONTACT THEM WITHOUT PAYING THEIR EXTORTIONATE PHONE CHARGES? ( OR ANY OTHER WAY I MIGHT GET A REFUND? THANK YOU
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Asked by jhashemi on 9th July 2014 Report this content
Where do I go for repairing my gardening multi-tools?

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Answers (1)
Report this content trevorr10 Written on: 10/07/2014
Ideal World should be able to give you the details of the service centre from their supplying company. If it is less than 3 months old then I would ask Ideal World to sort it out for you. Just remember that your Warranty may say you only have 12 months cover but the law say's that the item should work for what a 'reasonable person' would think is appropriate.
Asked by shiroolramjohn on 7th June 2014 Report this content
It is too expensive to call and place an order, as you are being asked several questions over and over? A land line number would be ideal for customers, as we have to pay high postage too, and don't want a high phone bill.  

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Answers (6)
Report this content happysnapper41 Written on: 09/06/2014
The simple answer is - DO NOT order from Ideal World. They are arrogant, unhelpful, that is when they just might answer your call. They do NOT deserve to be in business, VOTE with your feet! AVOID them. It will cost you an arm and a leg in phone calls, if you need to contact them. AVOID.
Report this content chuckler Written on: 09/06/2014
The answer to your question is... YES Its very expensive to phone Ideal World. I always place my orders on-line and other contacts I make by e-mail. Only trouble with e-mail contact is that it can can take up to one or two weeks to get a reply. They have actually phoned me when I had a serious issue with them. But overall customer care is the worst on this planet in my experience.
Report this content chuckler Written on: 09/06/2014
A quick after-thought is "I always pay Ideal World via my Pay-Pal account...!!". I get a a fair judgement on any issues with them (by Pay-Pal) and I have and no hassle refund that way
Report this content ristac Written on: 09/06/2014
I agree far too expensive, after my last experience with them I no longer watch the channel. They are probably kept going by a hardcore following who use them for crafts, I hear nothing but bad reviews about them now and it is no surprise, they will probably sit up and take notice when it is too late.
Report this content AnnieAW Written on: 09/06/2014
If you really must order its cheaper to order online, but don't exoect decent after sales service and their customer service skills large non existent !i personally would NEVER order from them again!
Report this content ozzrim Written on: 10/06/2014
Avoid them at all times, I have had nothing but trouble with them, Phone bills, refunds, and arrogant people on the phone.
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Asked by starbuck02 on 16th March 2014 Report this content
How can you get them to give you your refund and stop them taking more money from your card?

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Answers (5)
Report this content trevorr10 Written on: 17/03/2014
Write a notice of impending action to their registered address giving them 2 weeks to sort everything out. Explain clearly what the problem is but don't be rude or emotional as this letter may find its way in front of a judge. Explain that you will begin small claims action if they do not resolve it. Be prepared to carry your threat through by going online to register your small claim. It is very easy to do.
Report this content happysnapper41 Written on: 17/03/2014
Have a word with your bank to see if they can stop the transfers. And I agree with the other answer you got. I think Ideal World are useless and I tell everyone NOT to deal with them.
Report this content dripfeednow Written on: 17/03/2014
Hi, be insistent,sale of goods act is there for us. I cc'd everyone, several times, they have 30 days from your request for a refund to comply, if this has not happened do as I did, do not release the goods until refund is made. My reply: Just a quick reply to say, thank you very much for both your help and efficiency, isn’t it a shame that not everyone connected with Ideal World has your attitude to customer relations. I feel sure that there would be far more happy customers than, as seems to be the case by internet search, unhappy and disgruntled ones. see my review, "do they give a dam" good luck!!
Report this content bjohnnunn Written on: 17/03/2014
I totally agree with the previous answers, good luck to you.
Report this content blueridge01 Written on: 17/03/2014
I agree with the answer from trevorr10 - be sure to write 'WITHOUT PREJUDICE' at the top of the letter also. Do not give up, if you are legitimately due a refund, they are contravening their terms of sale by not processing that refund within a reasonable time limit and you have a good case against them. This company needs everyone treated poorly by them to complain formally, otherwise they continue to miss-sell on their tv channel without being brought to task. They cleverly refuse to print poor reviews on their website stating 'technical errors' so new purchasers have no idea of the nightmare that lies ahead. The regulators need to be aware of the sub standard goods and service they provide before they can act against them.
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