Ideal world must have the worst customer service of any company they are not helpful all they want is your money they don't care about their products they are just a bad company do not use

Just watching ideal extra so phoned to order products Wich is saying £49 -99 they are saying its £69 -99 I've taken photo of telly Wich clearly states it's £49-99 so won't be ordering it spoke to them and told them it's advertizing it at the price I told them and they still saying it's more why advertise one price in telly and when u order it's gone up false advertising disgusting won't be ordering anymore

ordered a chair got email saying on its way 3-5 days, two days later a phone call to say we will contact you next week to arrange delivery, not happy phoned Ideal world @13p per minute, they told me 10-14 days delivery when asked where it said that in my email they told me it does not, after a long & expensive call i cancelled my order they told me upto 5 days for a refund depending on my bank ! will take 48hrs to send email for cancelation. the worst company i have every dealt with. DO NOT USE THIS COMPANY

hi i bought a vax blade pro and when it arrived it was a vax blade,next model down,which i have kept,but there is no pet/stair tool.i cannot get hold of one neither vax.co.uk or otherwise.this tool along with the promise of it being a vax blade pro made my mind up to purchase this.i have to and fro,ed with ideal world customer services,waste of time.presenters and wording on screen all lies,so buyer beware.tell you anything you want to hear.bunch of liers the lot of them.

Obviously this company does understand or comply with the above Act in the matter of refunds for defective goods. Instead of a full purchase price refund I was offered 75%. Will not buy anything else from them, Trading Standards should investigate them.

On 14th march,they had 'under £20.00 day',I saw an offer of 4 standard roses with 4 burnished pots £19.99 plus £3.99 p.p. I clicked on 'buy now' where it showed the picture of the roses and pots (item 368503).First they charged me £6.99 p.p (which I did get overcharge of £3.00 refunded eventually,saying it was a technical problem...?).Then the roses arrived ,but no pots.Again I emailed ,theyre saying it wasn't the offer and if I want the pots I have to pay £6.99 p.p!! Luckily I took some photos of the tv screen offer,I have emailed them,but still no reply. I will never buy again,con artists! I buy a lot off create and craft,but no more.Dreadful company.

I purchased a Vax solo cordless on the 21st of March 2017 ideal World took the hundred and 599 immediately and I did not received the Hoover sent them email after email no proper response as the phone number is 25 pence a minute I email them and ask them to call me with no proper response today the 31st of March I phone them and was told that the delivery service had lost the Hoover I demanded immediate refund will never purchase from Ideal World again their loss not mine they need to get a free phone number.

CUSTOMER SERVICE A JOKE,CALL CENTRE 13P A MINUTE TO INDIA A JOKE,CUSTOMER FOCUS A JOKE,TIME WAITING FOR A PARCEL THAT HERMES NEVER DELIVERED,THERE IS NO WAY TO COMPLAIN AND GET ANYWHERE WITH IT A JOKE, TIME WAITING FOR PARCEL THAT WASN'T DELIVERED AND RETURNED TO IDEALWORLD THEN HAVE TO WAIT TO BE THEN RETURNED TO ME A JOKE, CANCELLED ORDER BUT HAVE TO WAIT FOR IDEALWORLD TO RECEIVE IT BACK FORM HERMES,(PARCEL THAT WASS NEVER DELIVERED)TO GET MY REFUND A JOKE, NO CUSTOMER CARE OR THOUGHT WHAT SO EVER,WOULD GIVE NO STAR IF I COULD.30/3/2017

I, ordered two Elife electric folding bikes. one for me and one for my wife, i was informed that it would take upto ten working days to delivery. But to my surprise...one arrived two days later, and the second bike arrived on the third day. Thank you for a speedy service. The bikes look great. Very easy too assemble on the road in less then half an hour. (Just brilliant). the road is our oyster!!

Ordered a treadmill on 30th Dec £210 was told it had been dispatched and would be here for 4th Jan, did not arrive so two weeks later I asked for a refund and was told it would take 12 working days for my money to go back into my bank. 14th Feb and still no refund, customer service absolutely useless four phone calls later and still no joy so I will be starting court proceedings this week. disgusting service and will never order anything from this company again and will let others know not to bother with this shoddy company.

Bought a E-life electric bike. The truck turned up outside my home, two African delivery men dropped the box out of the back of the van onto the road. Needles to say the bike mudguard was bend and it also had other damage on it. They couldn't speak English. The box also was already open prior to delivery and the long staples left in which cut my arm as I reached in to check the box. I complained and sent photos of my arm and the damage to the bike. I did get my money back but I wouldn't use them again. I complained by email as their phone line is so expensive.

I ordered two pairs of trousers on a 2 for one offer. When only one pair arrived i Emailed to find out where the other pair had got to, only to be told that i should have ordered two pairs ?? Surely a 2 for one offer is just that. I would not touch them with a barge pole, total C ARTISTS. ILL never use this firm again. 

this company should be investigated by consumer watchdog they are a total disgrace to deal with in everyway I would advise everyone never ever buy anything off this company they are the worst customer after sales I have ever dealt with ! refund and collection is absolute shambles!!! be warned !!!

Goods arrived a week later than expected. When they arrived one product had been changed as there had been an issue with original item and the other item arrived in a box which had been ripped open and was covered in sellotape at the top but was still half open. The main item which was a window cleaner attachment for a window cleaning machine was missing. When I phoned up about this got through to a call centre in India I think and the man didn't seem to grasp what I was complaining about. Was told I would get an email in 48 hours which 5 days later I have still not received. Would not use this company again they are very unprofessional and shabby.

I think the customer service is disgraceful. We ordered some car wash items and got talked into joining a trial for rewards and that if we didnt want to commit to the membership we could just call up and tell them. We also got told that we could use all the rewards until this point. I applied for a afternoon tea and hair appointment and decided to cancel to then be told we had to send it all back to be allowed to cancel and we had no authorisation to use the two rewards I applied for because we have to be a member to use them! We sent it back and they said they would reject the applications on recieving them. We sent the whole pack back on special next day delivery to which they are now claiming they never received and have taken £94.00 from our account! We are now having to keep calling them to get a refund on something we dont even have!!! Absolutley disgraceful service and I will never recommend to anyone or use ever again! I had to give a star to leave a review but I wouldnt even give you 1 star if that was an option.

Ideal World has never set the TV shopping channel world alight. It was always in second place to QVC UK, and more staid compared to more outrageous channels like Bid.tv. Presenters weren't exactly edgy, but it's very difficult to appear exciting when you have to talk about a single vacuum cleaner, piece of kitchen or exercise equipment, or a garden hose for an hour. But that's all changed now. Some decent presenters have shifted to IW's sister channel, and a number of ex-Bid.tv presenters have been employed to take up the slack. Previous ranges that were aggressively sold as "the best things EVER", but looked like they'd be at home in the much-missed Innovations catalogue have disappeared, only to be replaced by clones that look cheaper but either cost the same or are pricier. Ladies' fashion must be a big seller for IW, because it has progressed from just having its two-hour flagship Friday show plus one or two hourly shows throughout the week to being on practically every day. And despite being for apparently different ranges, the clothes all look the same: saggy and baggy tops and dresses, and trousers that would put MC Hammer to shame. Mostly made of polyester, though the presenters hardly ever tell the viewers that. Cheap smartphones are pushed as the "new, must-have technology", even when it is abundantly clear from demonstrations that a) these phones would have issues doing more than a simply Google search and taking calls, and b) IW's "technology expert" is either being very generous with her descriptions, or she knows as much about smartphones as I do about brain surgery. IW sells jewellery made using a man-made gem that was fashioned after a crystal found in a meteorite. Despite their gems being man-made terrestrial copies, IW presenters still call them "space diamonds" often while downplaying the man-made bit, designed to confuse viewers. These items are sold at prices at which viewers could buy actual diamond jewellery, and although they are described by IW as being set in yellow or white gold, there is never any mention of the gold gram weight of the pieces; just the equivalent diamond carat weight. The channel employs 4 people to demonstrate cooking equipment, three men and a woman. the woman is very clear that she is an enthusiastic amateur, while the men are lauded as cordon bleu chefs. Only one has worked professionally as a cook, while another is (like IW's "technology expert) a low-rent actor/presenter wannabe who has a profile with a casting agency. This is not made clear to the viewers. The channel has a weekly holiday cruise show, and often sells cruises to destinations in countries with terrible human rights records, and are famously misogynistic and homophobic. Also, no mention is made of cultural taboos (like the consumption of alcohol etc) in ports cruise ships may dock at. It is simply left up to the buyers to either think to research the destinations before travelling, or learn at their destinations. I mentioned the ex-Bid.tv that IW has employed. These people screech at the screen, are either handsy with female models or make off-colour and inappropriate "jokes" and comments during shows at times when children are watching, or are very scathing to female guests they are working with. They are also rather careless with their statements, often referring to flexi-pay instalments as if they were the full price. The more established presenters are following suit. One talks continuously about his bowel problems, one uses sob stories about aged and/or deceased relatives to help him sell goods to old and vulnerable viewers, and another refers to her ill daughter whenever she can. They also screech and hector the viewers to buy all the time. There are other aspects of the channel that are underhand: the premium rate customer service centre (located in India, who are on record for stringing calls out to maximise call profits) who never resolve issues or are rude, or simply unintelligible. The continuous reduction of items in allegedly never-to-be-repeated sales, then a week later the item is reduced again. Declarations to viewers that certain products are on their last day of sale at IW, then they are on shows a week or so later. The old Bid.tv trick where the presenter suddenly declares that the price shown onscreen is wrong, so viewers should buy ASAP so they can benefit from the error. Customers leaving negative reviews on the IW website, and finding out later that they have been deleted while more positice reviews remain. IW must be in deep financial trouble, but setting out to rip off viewers is not the way to fix things