went to this park 25 years ago, how its changed, entertainment then excellent, entertainment now, TERRIBLE,,, on arrival, caravan fine, one of the top models, but had to call cleaner back as it wasnt up to scratch, restaurant pleasantly surprised, food very nice, although husband said it was liking sitting in a mcdonalds lol, staff very very helpful and friendly, BUT we all dont like football blaring out when you are trying to chat and have a meal,. entertainment as i have said, was terrible,very unorganized, visited park deane last year and entertainment was much much better. position of park okay, but not if you havent a car, quite a distance from the main attractions and sights, we dont mind travelling so we found it okay, dont think i will be staying on this park again, layout f park very nice

Looked forward to the holiday with my 9 year old granddaughter. Reception, although 3 people behind the desk only 1 dealt with the new arrivals, with the result a build up of people waiting to get their accommodation, not a good start. Caravan was good, clean and tidy and reasonably equipped. Children's facilities were pathetic, the pool very basic unless you were prepared to pay for scuba, water walking or aqua sport which were expensive for the length of time given. All outside activities stopped or didn't go if the weather was anything but sunny. Staff very unhelpfull and difficult to find when looking to get granddaughter in to daytime activities which when attended turned out to be something different to that advertised and the attending staff were too few resulting on all the children 1 - 12 were together instead of being split into appropriate age groups. Archery cost £8 a session,12 people attending, each got 9 arrows and stood about more than learning to fire an arrow. Left a day early but the reception did not querie why. Not a site I will go back to. Could go on and on.

Amazing holiday, caravan was immaculate and facilities was great. Excellent for families plenty to do. Every member of staff was pleasant and helpful. Can't wait to return. Kids were entertained by the fun stars and evening entertainment was enjoyable. Beds were comfortable and caravan had everything we needed. Resteraunts had plenty of choice and were reasonably priced and tasted great. Swimming pool was clean and loads of kids daytime activities to do. 5* well deserved

My partner and myself visited the park to look at the facilities with a view to taking our sons there at the end of august for a short holiday. We had a walk around the park, then decided to have a drink in the bar.After being served we sat down and looked through the menu,we then decided to order some food and have another drink with our meal.when i got near the end of my drink i got a mouthful of cigarette tobacco and there was a butt floating in the bottom of the glass.I immediately informed the young waitress who took the glass away,she reappeared a short time later and informed me that i could only have a 'half pint' free.I pointed out to her that i wasnt complaing just to get a free drink,but that i didnt expect to be served with a beverage with a cig butt in it.She went and got her supervisor and i told him the same thing.Even though he apologised i still came away from the park feeling humiliated,and i got the impression from the staff that 'i was trying to pull a fast one'. This is the first time ive ever gave a review because i usually just dont go back to a place where ive not been satisfied.But in this case i decided to express my views simply because of the shoddy way i was treat by staff.

Second visit to Lakeland and although we enjoyed ourselves had a few disappointments and des[pite handing in our customer comment questionnaire have yet to receive a reply! 1. Caravan was tired and tatty looking. Leak in toilet so it smelled of dampness and floor was wet. Reported it and had a repair done but was still the same when we left even although the window was open wide all weekend. 2. Lack of basic essential equipment i.e. no teapot, fish slice, soup ladle, tongs. No trays for oven. Only had a rectangular glass casserole dish and had to use the wire tray from grill pan to cook breaded chicken and potato croquettes! 3. Caravan too far from amenities for anyone with walking difficulties. 4. Amenities were good especially the new swimming pool. Entertainment staff were good with the kids and great playpark. Trampolines and bouncy castle. Would recommend it for kids. Nighttime entertainment was good although difficult to get a table. Would hate to be their when it was busier. 5. Short staffed in the restaurant and bar and also a distinct lack of dishes as we waited over half an hour for a coffee and hot chocolate as their were no cups and had to be put into the dishwasher. Member of staff was helpful and offered to bring them to me in the entertainment hall but after half an hour I went to get them and they were still waiting for cups! 6. Receptionist was pleasant when I reported fault in caravan but was rather abrupt whem I mentioned the lack of equipment and banged a teapot and fish slice onto the counter!

Just returned back from Haven Lakeside, me, partner and 7 month old baby. The check in was so quick and easy, literally took 2 mins and then off to find our caravan. We booked a prestige caravan but ended up getting more of a platinum caravan so even better! We were on the Golf Complex site with our own parking driveway and the caravan was excellent with en-suite + full bathroom with bath and shower. Kitchen with absolutely everything required and a lounge with a 3 piece suite and patio doors leading to a very large patio area. All in all the caravan made this holiday it was like living in a house not a caravan. We ate in the Parks resturant which was ok just average really but not expensive as neither were the drinks from the bar. Didn't really use the evening entertainment as our 7 month old was in bed for 8pm. We did go swimming at the parks pool which was good. Most days we went out and about as plenty of places to visit, we went to bowness (30 min drive) Dalton zoo (35 min drive) and more local places. We ate out at the Engine Inn in Cark (5 min drive from the park) the food was excellent here. Also had fish and chips from the local village Flookburgh just up the road from the park which were really tasty as is the sandwich shop in the same village. We stayed just 4 nights and this is the best caravan holiday I have ever had but like i said pay that bit extra for a good caravan and it makes your holiday so much better!

Just returned from what I can only discribe as a nightmare. Caravan was filthy. Ripped lino on floor cracked sink in bathroom. Empty drinks bottle under bed, curtains different lengths hanging by hardly any curtain hooks, dead flies on surfaces, hair of every description also on surfaces. Bed linen ripped. All this for 700 pounds. Went to reception to complain and perhaps be moved and was greeted by the receptionist smiling telling us sorry we are fully booked. Did not seem to care and got the impression she was use to this type of complaint. A one armed bandit called the spar shop...as if we hadnt paid enough for the holiday we where now having to pay more for our conviencies. outdoor swimming pool also filthy. Utter disgrace. The final straw was two men fighting outside the live lounge at 9.pm the bouncers seemed reluctant to get involved just what you want your 8 year old to see. Avoid at all costs. This is one family that wont be returning. Haven you should be ashamed of yourselves.

Just returned from a few days at this site. Site was clean and tidy. There was a Spar shop at entrance which stocked a reasonable selection of basic food and drink. Platinum van excellent except the decor which was brown and awful including ghastly rugs. Building site behind some platinum vans (including ours) with operating machinery 9am to 5pm mon-fri. Staff powerless to help. From our perspective the complex at the front of the site was terrible - only entrance via amusement arcade, kids park small and over busy - drinking and smoking in this area also. Pool tiny, no slides etc.... (boring and only went in the once). Never ate food in complex, but forced to enter a star rating here - menu looked very average. We did very much enjoy our holiday - but only by staying away from the site as much as possible and visiting mid Lakes daily e.g. Lakeside Hotel (highly recommended), Fell foot park, Brockhole, Grizedale centre. Left some days early and booked hotel in Keswick instead and had a great time. Unlikely to visit any Haven site again in a hurry - just not for us. Plenty at the site appeared to have no issue and seemed to be enjoying the facilities - perhaps just a question of taste; definitely not for us and no mention of building site at booking time or at arrival - left to discover this joy for ourselves; didn't feel looked after as a customer in this respect at all.

arrived at park entrance very clean and park well kept ,some roads rough and need to be resurfaced.collected our key and went to mobile a prestige 2011 model,but looked like a 1960s decorate yuk.clean but beds very bad .went up to complex and oh such a depressed place,food was like reheated food ,staff didnt understand what we were saying and had to get english speaking staff to us.out of the whole complex only 4 staFF were friendly, the rest had no manners or freindlyness like the didnt like their job.AS FOR THE KIDS WHERE DO I START PLAYGROUND AREA LIKE A BAR ,DRINKING AND SMOKING ALLOWED IN THIS AREA ONLY,OH IF ONLY A ROW BROKE OUT WHERE WERE THE GLASSES GOIN TO LAND IN FRONT OF YOUR KIDS PLAYING NOT MY IDEA OF SAFETY TO KIDS.SWIMMING POOL NO KIDS SLIDES OR OTHER PLAY THINGS IN POOL.THE SHOWER AREA FLOOR WAS FLILTHY WITH HAIRS AND GREEN AROUND EDGES.BOUNCING CASTLE CLOSES AND TRAMPOLINES AT 6.DID TRY TO GET OUT TO ANOTHER PLACE BUT ALL BOOKED MOVED OUT EARLY TOO DEPRESSING AND WOULD NEVER RETURN OR RECOMEND.

We had booked a private hire caravan at the LAKELANDS HOLIDAY PARK not through Haven. We nearly drove past the end of the road where the park was as it was not well sign posted, only sign we seen was the one right at the end of the road which only showed a caravan and a 1 mile. When we arrived we went to reception to check in and not the normal check in the family bar area. Staff were helpful enough as we had been given all the information from the owner of the caravan. We did have a problem with a blown light in the ensuite bathroom which we reported on day one and chased up on day five, I have a feeling we would still be waiting for it to be fixed even now (not impressed). As we had booked privately we had to then pay for Funworks passes which turned out to be the most expensive swim, bouncy castle and a play park (which was too big for a 4yr old) ever. Our caravan was really clean and welcoming, in a great location within the park. We ate out on the first night in the Mash Barrel. The choices were not great, just ok. I had a desert of chocolate chip cookie and ice cream, which looked like the ones you bought in the Spar. The swimming pools were small for the amount of people there and the changing cubicles were family ones, which were not very practical for everyone and only a few of them,causing people to queque to go in and out. We only went twice. We went to evening entertainment only once and neither of my childern were impressed with the kids entertainment and the part after which was meant for adults was not that great either and the drinks are expensive, which we expected having stayed at Haven Sites in the past. We had great family time in our caravan and exploring the area out and about. It was great to explore and plenty to go and see and do. The South Lakes Wild Animal Park was well worth the money, all had a great day.