As soon as you need their help, the staff don't want to know. After a 4 day stay, we unfortunately left three coats in the caravan. I rang the site on getting home to be told they wouldn't gi and recover our coats until the caravan was empty again. The cleaners, whi can't have nit seen the coats, didn't recover them. It took a full week, and two sets of guests before they checked for our coats, which of course had now gone. The cleaners should have recovered them, or the staff could have recovered them the same day. They just repeated that it was not their responsibility. They had no interest in helping us, which ruined what had been a nice week.

Unfortunately this park has grown too big and has got too greedy! We stayed in one of the new caravans and it just was not ready. It had no toilet paper, no towels, a mop head but no pole, no broom, markings on the windows from installation. For the price we paid, I expected better. The entertainment venues are just far to small now for the number of people. Want to play bingo? turn up an hour before otherwise you wont get a seat! Want a beer at the mash and barrel? Prepare to queue for 20 mins. Want some food in the evening? Order it 3 hours before you want it! On the Saturday night, we ordered a meal from the Chopstix venue. Order via the app at 20:30. At 23:00 we gave up and went to bed without food. At 23:15 a knock on the door with the food. Disgraceful! I refused the food but collected the receipt for a refund which I would get the following day. I went to the reception in the afternoon the following day to be told I would have to go to Chopstix and get the refund from them because the manager couldn't be bothered to come to reception. I refused to stand in line for 40 mins and we just left that day. By the way, they had my phone number all night and could have rung to tell me about a delay. Such a shame as this place used to be lovely. I wont be visiting again.

Came here for a short break. In my own tourer. Site OK. In the mash and barrel for a meal which took over a hour and a half to arrive and when my meal came the chips were over cooked,steak on mixed grill was burnt,rump steak tough and cremated.

Just returned from 7 days left early, rats running around, the mash and barrel pub food lying about floor on decking lack of staff and touring pitches drainage was very poor, was like a small puddles in our awning shocking what did I like o yes leaving site never return

Myself and another staff took a client with learning disabilities and some physical issues for weekend break on 5th August 2022 Our caravan was clean nice view of lake Main complex absolutely disgusting live lounge and mash and barrel pub was terrible No clean tables food and rubbish all over floor The toilets was a disgrace bearing in mind we just been through covid Booked an activity turned up for it to be told in different place went and no staff there at all So asked for refund no apology staff rude not helpful at all I will not be recommending this place to anyone

Restaurant was always untidy and you had to wait over a hour for your food . Swimming you could never get booked in we left a day early because we got so Fed up with having to wait for everything . Well what can I say about the entertainment well let’s just leave it at that

Stayed in beautiful private caravan. That’s the good bit! Kids had great time plenty to do! Bad bits service in mash and barrel terrible this was for whole weekend not just one day so not a one off!! Overall cleanliness of public toilets disgusting amount of money they make here could at least update toilet seats!!! Plenty activities but service and staffs customer care terrible!!!!

Do not bother going to this park.. it's not about customer care it's all about profit... Can't get in any of the facilities even with pass as overbooked or its jam packed you can't move.. facilities far too small for size of park ... Only go if you want to sit in a caravan and not use any of the facilities! No information lack of customer service! Food over priced for in shop and so called restaurant! Only thing we enjoyed about the park is when we left and the odd cute ducks that were about!

This has been one of the worst holidays ever. A caravan park this big and such a struggle to find food! We took 5 children to this resort and they hardly ate all week. They have a chippy which is open once a week. They have the restaurant mash and barrel which is bookings only so if it’s fully booked you cannot eat. A papa johns which was such at the time due to food shortages and staff isolating. It is also so understaffed 2 staff working the Burger King so waiting times were through the roof. Activities were all so over priced and the mini golf was the worst ever they didn’t even use proper golf balls. And the caravan was so far away from the main entrance we didn’t feel safe walking that far with 5 children. We also booked 2 caravans as we are a family of 12 and they located us in 2 separate caravans so far away from eachother it wasn’t walking distance. The one upside to this holiday was the nisa shop which wasn’t too pricey considering. The staff in there was also lovely The caravans also didn’t come with any towels or made beds and when we arrived there was still sweets left on the floor from previous guests Would not stay here again. For the price go somewhere else!

Hi me and my husband and 2 children stayed on the touring site toilets and shower blocks was very dirty young girls sat in the toilet block smoking singing and giggling when u walked in to use the toilet and showers all day long they where in there when to the club house on the night which is very clean and good entertainment on we enjoyed it came back to our motor home to find people parting to 4 in the morning rang security but they did not come so we had no sleep that night my husband went to see if we could be moved which we did seem quiet but 1am we where woken with banging on our motor home my husband went out to find 2 men fighting next to our motor home banging each other off our motor home the men where coved in blood my children where screaming with fright I had to get my husband in because they where very violence I have never felt so frightened in my life we rang security at 1.30 am was still waiting at 7 am we do a lot of haven holiday and we have loved every site but Haggerston finished it off for us .

Lots happening and setting is breathtaking. Caravan clean and exceeds what I imagined. Staff friendly and welcoming and the complaints lady fixed my small problem within the same day. Entertainment staff work so hard and they kept the kids busy. Pool could be bigger but all in all a happy customer and will return

Arrived july 2016 had to wait for over an hour for keys not a great start when you have kids caravan was lovely up at badgers lodge television was very small and dinning table was only for four when we were four adults and two kids it was along walk to complex but it was lovely an quiet the activities were well done the instructors were good and pleasant the swimming pool team were very nice i think it would be a good idea to have the boats and bikes opened for longer not everyone goes into the entertainments lounge all in all we had agreat time and will be back

Avoid like the plague!!! Worst holiday I've ever experienced. Perfect if your a chavvy family who like to let your hoards of kids run loose while you get drunk in the pub. Greeted on the door by a bouncer searching the lady in front of us bag. 2 adults and our 3 year old and Had to pay £60 to get into the complex to find out it's basically just an arcade run riot by 7 year olds in crop tops and full make up and groups of young lads who think they own the place. Went into the pool to find it doesn't open till 9.30 and there's only a handful of changing rooms to accommodate the large amount of people going in. Had only been open 5 minutes and already a life guard had dived in to save a couple of young boys who were in their on their own. 5 life guards round the kids pool alone and I can see why when there was only a handful of adults around and 50 unsupervised kids. Dirty, grubby and awful! Went to the Chinese restaurant which was heaving and very loud. Decided to get a takeaway as too noisy and crowded to sit in. Specifically told the lady that I'm allergic to sea food so no prawns in the fried rice. Walked back to the caravan to find the rice full of prawns so I couldn't even eat it! People are rude and loud, had one woman barge past my 3 year old in the complex on the evening when we were trying to get out and everyone was trying to get in. Awful awful place! Wouldn't recommend it to my worst enemy!

we rented a van privately ,nice van decent site , after a 4 hour journey we decided to eat in the complex only to be told we couldn,t enter unless we purchased passes around 90 pounds ,< 2 adults 2 child 1 infant |> apparantley the cost was to cover entertainment costs ?. i explained we just wanted to eat and didnt want entertaining, as we were hungry after our journey ,but we were declined access .heartless, selfish, greedy , atiutude from the haven group who are obviously trying to fleece the holidaying public.

Caravan had no heating just a fire in the living room, was freezing milk froze in the fridge and an ice cream left out overnight never melted, ques everywhere, mash and barrel wAited an hour for food when it came it was cold and wrong order,got a pizza delivery from papa johns 2and half hours come on really, fish and chips took 20 mins and I wad the only one there, not enough seating in the bar or the live lounge, people were bringing seats in from outside.not enough staff employed and those who were there were not trained enough,don't blame them blame the park shambles from start to finish

Super family hoilday lots for the kids to do as long as you get it all booked the staff were great very helpful caravan was clean very happy with it looking forward to next year weather was not great but still enjoyed it

First of all the caravan we were in was lovely, spotless and like New. Then there was the rest of the park, it rained a few days and honestly the whole place stank of cheesy feet. Especially walking past the complex. Then there's the price of food in the spar shop. £2.50 for a tin of fricken spam ( small tin at that) then there's the laundrette cost us over £13 to do one wash and two dryer tokens! Then there's the price of the activities on site, £64 for tree top adventure (1 adult and 2kids) one of my children chickened out and wasn't even offered a refund. That's just one activity. £1200 spent In a week. On site. Plus £650+ for caravan and passes and an extra £180 transport. The mash and barrel, well the food was like microwaved meals, ordered chicken Tikka masala. The rice was like boil in a bag, the curry had about 3bits of chicken, was meant to come with nan bread, but it never, it came with stale popadoms, that tasted like cleaning products. Then I ordered a creme brulee, which took 40min to come, it had less than 3cm of scrambled custard, no fresh fruit with it, and no brulee effect. So I complained to management, who were as useful as a fricken dry sponge. Sent it back And waited another half an hour for a replacement which was just as bad. The whole complex is dirty and outdated. Night time entertainment gets really boring after the first night. Don't waste money here, would be cheaper going to Turkey or abroad

We have been going on Sun Holidays since they began and Haggerston Castle is by far the best. We travel with friends who are also retired. This site is found to be spotlessly clean with very very well kept gardens throughout this vast holiday Park and polite helpful staff running it. The caravan accommodation was clean,comfortable and well equipped. Several days before our holiday we were contacted by a member of staff asking if we had any special needs during our stay. This is the first time this has ever been done and full marks to Haven - it was a nice surprise. Our wives enjoyed the Bingo and the entertainment. I went for a swim and the pool and changing facilities were first class and spotlessly clean. The chap on the desk even gave me a pound coin to put into the locker as I'd turned up without a penny piece in my pocket - not many places would do that!. I wish I could find something negative to say to give my review a bit of balance but I can't. We travelled from Shropshire but the long journey was worthwhile - a welcoming holiday site and loads of interesting things to do and see with tremendous playground facilities for those young parents with kids. We recommend Haggerston Castle to anyone.

The shower block can be greatly improved by having the showers working and not having to constantly press the button and for it to be clean. The park has a lovely woodland feel but the path have rubbish and horse manure which needs to be clean away. It felt like the grounds people were always cutting the grass it did look lovely but not when your trying to relax in your caravan. The allocated pitches for the caravans are very tight and you feel like you are packed in. Our caravan was damaged and we were not happy with the way the site dealt with the situation and so left early. The spar shop on site is very expensive compared to other haven sites.