Easyspace www.easyspace.com Reviews

★★★★☆
3.8 / 5
76.2% of users recommend this
  • Value For Money

Summary

Note from Review Centre -  Easyspace has merged with Internetters, Switch Media and Global Gold. 
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★★★★☆

“Good prices & good range packages, UK support!”

Written on: 02/08/2016 by DogtasticN1g3 (1 review written)

As a first time web owner I was a bit confused by the options and my needs. A call to Sales & he was really good at explaining options to a non-techie. Got a domain & hosting package all set up and ready to go very quickly. Since then, Ive had a couple of reasons to contact support for issues my end, not their end - found the phone to be a bit hit and miss depending on who answers but raising a ticket via Control Panel is easy and they respond very quickly. Found this a better way to raise… Read Full Review

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★★★★★

“Helping a luddite”

Written on: 15/07/2016 by Iain350 (1 review written)

This support team has helped me over the years keeping things simple for me to understand. Being a 60 year old luddite, wishing for the return of carrier pigeon as a means of comunication, has eased the confusion in the tech world of today. The problems encounted have all been of my doing only for the team to sort them out. A pleasure of reassurance not often found when seeking assistance from other organisations. And most importantly not being held in time consuming queue… Read Full Review

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★★★★★

“Why go anywhere else?”

Written on: 05/07/2016

Easyspace, I wouldn't go anywhere else, they make the whole process, from domain name purchase through to web hosting, well 'simple!' I have used their services for over10 years and have never had any issues, more than that, I have always found them most helpful. I have recently created a site to sit on one of the domains that I purchased a while ago, I am by no means an expert and found the assistance that the Easyspace team gave me invaluable, I didn't need to ask, it was all part of the… Read Full Review

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★★★★★

“Easyspace Pointed me in the right direction”

Written on: 05/07/2016 by Heamsy (1 review written)

1) I was asking for technical support form Easyspace and was a bit frustrated at having to wait for an advisor as I was already fairly tense having spent some time trying to resolve the difficulties I was having with my e-mail client, and I was anxious to get on with things. The wait wasn't too long, in fairness, but a prompt (immediate)response, as you get from some sales sites, is always welcome and calming. 2) I use Pegasus, which can be a little convoluted as programs go, but the advisor… Read Full Review

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★★★★★

“Very impressive service, prompt, intelligent, well...”

Written on: 02/07/2016 by leopolddeliss (1 review written)

I was REEEEEEALLY impressed by the person i spoke to on the phone, calm, helpful, polite, competent, overall really good. I called to renew my website hosting and was offered an improved service for less. Quite honestly, no up selling or whatever its called. Saved me money, offered me a better service, great. As service goes this is great. As product goes, I cant see any flaws or problems. At my office, we have a different website hosting service that is appalling, that has tied us into a… Read Full Review

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★★★★★

“Simply the best”

Written on: 29/06/2016 by JaycomIT (1 review written)

I obtained a dedicated server from Easyspace two years ago after my previous company let me down AGAIN! It was time for a change and Easyspace offered the best deal. Since then I have had zero downtime, the staff are always happy to help with support queries, the server itself comes with plesk and a whole range of applications that have certainly helped myself and my customers. I couldn't recommend Easyspace enough… Read Full Review

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★★★★★

“I tell you fix”

Written on: 23/06/2016 by JoeGG (1 review written)

I told you the problem and it got sorted within three hours… Read Full Review

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★★★★★

“Quick confident and a sense of hummer..”

Written on: 29/05/2016 by Miguel170 (1 review written)

Again the team sorted my issues. All my mail was being brought to me by the team from a Virgin site. They Virgin are giving up hosting and I needed all my email addresses for my business re directed to my G Mail account. All done and dusted tested and up and running in ten minuets. Fantastic no problem service. … Read Full Review

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★★★★☆

“Technical help for a non-technical person”

Written on: 27/05/2016

I am not a techie so always dread having to make calls about things i don't really understand - The guy i spoke to at Internetters was not only friendly and polite - he also knew what he was talking about and helped me solve a long-standing issue. I go to off the phone feeling relieved and happy rather than frustrated and irritated… Read Full Review

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★★★★★

“Easyspace? Easy everything.”

Written on: 19/05/2016 by dominicsinclair (1 review written)

From purchasing domain names, to setting up your account to solving any problems you may (but very very rarely) run into, Easyspace has always sorted my problems quickly, efficiently and the representative you speak to is always friendly and very helpful... not that you should need to speak to a representative. Their website is full of very helpful and user-friendly ways to solve issues yourself. In the several years I have been with easyspace, I have had to call them a maximum of 3 times… Read Full Review

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★★★★★

“Fast Support Response”

Written on: 13/05/2016 by TalonStokes446 (1 review written)

I had an issue with our domain and I sent a support ticket as out of "Normal Support" hours. We received and email later that evening telling us exactly why there was a problem and how to resolve it. Support email was clear, understandable and concise We we were able to resolve the issue immediately on one reading! . Very happy with the support… Read Full Review

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★☆☆☆☆

“Easy Space Auto Renew ”

Written on: 05/05/2016 by HeatherMA (1 review written)

Easyspace have basically taken my money. After a shoddy service and constant issues with my Dedicated server (first the motherboard failed then the hard drive completely died) I was forced to move all my clients elsewhere. I set the hosting auto renew off so the service would lapse. They turned it back on and charged my credit card £850, 30 days before my actual hosting was due for renew. They refused to refund it even though I wasn't using the hosting and didn't want it. The customer service… Read Full Review

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★★★★★

“Easyspace Support Service”

Written on: 15/04/2016 by Hedgelayer (1 review written)

Received the most excellent, helpful, positive and professional help on both the CHAT site and speaking to a support officer. Made the publishing and updating of our Hedge-cutting Society website on a different platform so easy. Very many thanks to all… Read Full Review

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★★★★☆

“Go with easyspeace...you wont regret it”

Written on: 07/04/2016 by Keegan495 (1 review written)

Hi, I'm writing as a first time user of Easyspace. So far I can't fault it. Being based in the UK you get to speak to people that you can actually understand and are not reading from a script. Telephoning twice to Easyspace, both call were answered in no less than 8mins. My previous hosting company took 25mins to answer and even then couldn't help me. Emails are answered promtley. To be honest I have not had any problems so far with Easyspace and I would highly recomend them to… Read Full Review

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★★★★★

“Fast, Efficient and Friendly”

Written on: 24/03/2016 by tsugi (2 reviews written)

It's not often that I have cause to contact Easyspace support with an issue; more often than not it's a "how to" query. Whatever the situation, I have always found their responses to be quick, polite and helpful. I never have the feeling of a techie patronising or condescending - which is sadly not always the case elsewhere. On the very odd occasion where there is a problem and it continues, the support team have been not only diligent, but extremely communicative - which is often the most… Read Full Review

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★★★★★

“Help Desk Support”

Written on: 23/02/2016 by BakerCrane (1 review written)

We use external help desks for our public interface - web & mail. Over the years he have tried various companies for differing services. We have now settled with one - Easyspace - having your domain, web and email all provided by one service provider ensures any problem (usually operators error) are fixed seemlesly - whether Easyspace or another vendor - I recommend good research into a combined service provider with experience as good I receive from Easyspace… Read Full Review

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★★★★★

“Efficient tech support from real people!”

Written on: 26/01/2016 by gromit47 (1 review written)

I have used the Internetters service for years and have raised numerous online queries over that time - not because anything was malfunctioning, but because I either didn't understand something or was asking for some tweak to the service. In every case the tech support team have been outstanding, with identifiable individuals following through and making sure I was happy with the result. It's sadly all too rare these days to find a support team who take a personal interest in resolving issues -… Read Full Review

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★★★★☆

“I needed help upgrading Wordpress on my hosting package”

Written on: 20/01/2016 by Maddoxt494 (1 review written)

I understand the need for the automated call handling process. It quickly got me through to the appropriate queue. After a few minutes I was put through to the Technical Support person. It was clear from the start that the person was confident, competent and was willing to understand and resolve the problem from my perspective and in my terms. He quickly became engaged in checking out relevant parts of the system and in giving me advice on how I should achieve my intended outcomes using the… Read Full Review

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★★★★★

“Review of Easyspace ”

Written on: 19/01/2016 by kentynne (1 review written)

The person I dealt with was very efficient and solved my problem as was the lady again today… Read Full Review

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★★★★★

“EasySpace Hosting”

Written on: 05/01/2016 by ReneTrujillo416 (1 review written)

I've been with Easyspace for many years and have always received excellent support from them. I have transferred domains in, renewed, bought and sold. Whilst things have gone smoothly for 99.9% of the time, any issues I've had, have always been resolved quickly. The staff are friendly and are always willing to give advice and support when you need it via their case ticketing system. I would like to see an online chat feature though, maybe this is something they could consider for the… Read Full Review

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