Pixum Reviews - www.pixum.co.uk

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★★★★☆
4.2 / 5
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★★★★★

“Downloaded photos on Saturday. Sent panicky email...”

Written on: 01/03/2011

Downloaded photos on Saturday. Sent panicky email asking whether they could speed up process as photos are for a Birthday Party. Automated reply received immediately. Personal reply received in the evening. Photos received on Tuesday. Excellent reproduction of very old photos scanned onto my computer. Great colour. All photos reproduced at optimum size. Will certainly use again and recommend… Read Full Review

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★☆☆☆☆

“The product itself was satisfactory, certainly not of...”

Written on: 24/12/2010

The product itself was satisfactory, certainly not of mind-blowing quality, however it is the customer service that was shocking in this case. I was charged twice for a photobook made and sent two copies although i only ever received one receipt so was not aware of this mistake until the product arrived. Very unhelpful response from their customer service department which looked automated. Will not buy from them again… Read Full Review

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Pixum's Comment

Written on: 03/01/2011

Thank you for your feedback.
<br/>Please send us the order number so we can check what went wrong and let us know how we can contact you. You can contact us through Twitter (pixum_couk), Facebook (www.facebook.com/pixumuk) or email: [email protected]
<br/>
<br/>Our sincere apologies for the inconvenience.
<br/>
<br/>Best wishes
<br/>Your Pixum team

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★★★☆☆

“Found the software easy to use but have sent three...”

Written on: 03/11/2010

Found the software easy to use but have sent three emails for advice and still no reply after several days. Disappointed with the customer service… Read Full Review

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Pixum's Comment

Written on: 03/11/2010

Our customer service usually replies within 48 hours after receiving the email. We are concerned that your email did not reach us or that we replied to your email, but our reply ended up in your SPAM folder.
<br/>
<br/>We therefore kindly ask you to check the spam filter for our email(s) and otherwise try again by sending us an email with your name and order number to [email protected]
<br/>
<br/>To be on the safe side, please send the email first without any big attachments.

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★★★★★

“I used the Pixum software to create a photobook of my...”

Written on: 28/10/2010

I used the Pixum software to create a photobook of my son's wedding. I ordered the XL 30x30 Printed Cover hardback book with 58 pages. It arrived yesterday and it is ABSOLUTELY FABULOUS!! I keep looking at it as I've never had such a beautifully printed book - and I've used a number of different services for photobooks. The quality of the printing is just incredible. Every page has been produced exactly as I designed it and the cover printing and binding is perfect. I chose to have the… Read Full Review

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★★★★★

“134 7x5 photos for £24.42 including delivery , I sure...”

Written on: 03/07/2010

134 7x5 photos for £24.42 including delivery , I sure you would have paid more than that 20 years ago. Very pleased with print quality which is outstanding, not one bad print, colours and contrast spot on, I enhanced the photos myself with photoshop so can't comment on their automatic enhancement. I will be using Pixum for all my small photos and just do A4s myself as its not worth the time at these prices and quality… Read Full Review

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★☆☆☆☆

“I've used a few services like this - some good, some...”

Written on: 09/06/2009 by drewmcadam (2 reviews written)

I've used a few services like this - some good, some not so good. But Pixum were by far the worst of the lot - in every respect.

When the two booklets arrived, some of the pix whicxh should have been printer portrait were printed landscape, and vice versa. Where this had happened, half the pic was blocked black.

To make matters worse, two polite emails to the company eliicted no response. None… Read Full Review

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Pixum's Response to drewmcadam's Review

Written on: 10/06/2009

Dear drewmcadam,<br/><br/>First of all our apologies for the questionable quality of the delivered booklets. <br/>Unfortunately we did not receive your emails, as we usually answer within 48 hours (working days only).<br/><br/>The normal process after receiving a customer complaint is to check the delivered product against the ordered product. If the delivered product is not as ordered, we usually reprint the order free of charge.<br/><br/> I always feel the need to please my customers, so I kindly ask you to send me your order number so I can have a look at it.<br/><br/>Thank you in advance!<br/><br/>Also just a small note, we do not accept PayPal payments yet, so you must have paid with your credit card as that is currently the only payment method we offer for our photo books.<br/><br/>Please feel free to contact me directly at [email protected] if you have any questions. I will make sure to look into your order and to correct any mistakes made.<br/><br/>Kind regards

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★★★★★

“What amazing service! My photos arrived this morning &...”

Written on: 30/03/2009

What amazing service! My photos arrived this morning & I'm delighted with the results from Pixum. The 40 4x6 images are scanned old & degraded photos & slides that required many hours of work to restore. I can't believe how good they look!… Read Full Review

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★☆☆☆☆

“Bad quality checks. Bad customer service. ...”

Written on: 16/01/2008 by nascimento (1 review written)

Bad quality checks. Bad customer service. Fortunately Pixum is not alone in the market. Pixum shipped me pictures of other customers by mistake. And I do not know where my pictures ended up. Then they did not want to credit my account for the refund… Read Full Review

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★★★★★

“Ordered 534 photos for under £10 and that included...”

Written on: 07/02/2007 by aarongroves103 (1 review written)

Ordered 534 photos for under £10 and that included postage!

Came very quickly - really impressed. Would use again!

Photo quality is good and the price is the best around for 4x6… Read Full Review

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