Manager from Your Move Estate Agents visited, was very positive and informed me my house would be advertised in the local press, on the internet and other various sources. After 1 week in local press, nothing. Had 2 viewings, one of whioh was through another agent. Did not return my many phone messages and e-mails. After 7 months was informed they were closing the office and would be taking my house off their books. Service deplorable. Would never recommend this Estate Agents to anyone.

never again! aweful service, never had that before,and would NEVER go thru Your Move Estate Agents again. Why would pay £450 + VAT for a HIP when I can shop around and get one for £250 including VAT, we are being pushed to pay for their choice when we werent even asked!

It seems that they talk themselves up to a very high standard but do not seem to believe that they have to do any work to sell your property.
They just keep telling me to lower the price - I could sell my own property just by lowering the price.
I cannot believe Your Move in the Portishead area did this.
BUT they posted our keys back to us when the contract was terminated.
The keys to the property in an envelope with the full address. Do not use your move - they appear to have no common sense.
We had to change all the locks.

I feel that YourMove are not at all forthcoming about the level of fees you will actually be paying to them and that their service is extremely poor.

When the sales person came around, we sat with him and discussed other fee quotes we had had from competing agents which we stated included VAT. The figure he quoted us for fees, however, did not include VAT, a point which he failed to mention. He also failed to mention that their fee was in fact not 'all in' because it doesn't include legal disbursements.

Their claim to be service orientated is also erroneous. They never bother phoning and it is always us chasing them for updates.

Although we have eventually sold our house through them, I would never willing have any dealings with Your Move again.

They seemed polite and helpful initially. Contacted agent and went through the details with them but when actually viewing the property we realised some of the details were totally inaccurate - details said majority windows double glazed - and on the description of rooms stated i.e. bedroom one - double glazed window to front, etc. Unfortunately NONE of the windows were double glazed, furthermore all the sills etc were rotten.
When telephoning the agent they were rude, no apologises, and said the house was worth more than the asking price - even though it needed replacement of 12 windows! Also told us they had had lots of offers on the house for well over the asking price.

My flatmate and I decided to rent a flat through Your Move (Big Mistake)We had to pay 198 pounds for handling fees (references,contracts,etc...)After a month they told us that we had to pay an extra 95 pounds to complete the proceedings since referencing company did not finish with the references. The land lady became impatient with the situation so she decided to proceed with the contracts without references at all. (We paid 198 pounds for nothing) After six months we had to renew our tenancy contract so we have sent a letter to them stating that we would like to extend our contract. We did this twice and they stated that have never receive any letter from us. I think this is more than enough to show that their services are terrible.

Out of the few viewings Your Move arranged for us, probably about 1 third didn't show up (either due to fake bookings to make us think they were doing something, or cancellations, then no notice given to us because they don't have an answerphone). After a viewing, it was usually us who ended up calling them for feedback, and also feedback on following up people etc. We had no courtesy calls in quiet periods. Half the time when we called up they had to look up what was going on, instead of being on the ball and actively knowing the situation.

Info: Selling a 2 bed flat, good location, near station, good interior condition throughout, no work needed.
5 months, about 10 viewings, a third of which didn't show.
We definitely know it was the agent and not our flat that was the problem, with it selling as we moved to another agent - George Proctor, and within 2 weeks we had had 2 viewings and 2 offers, one offer subsequently accepted and all now hopefully going through.

I let my house out through Your Move Estate Agents. The expensive inventory missed out a lot of items in my property, which astounded me as the house was hardly furnished. When I received a copy of it, after the tenants had moved in, I commented, but was told that it was too late to add anything. Consequently, when the tenants moved out, there was chaos: curtains were dirty, but, as they weren't originally listed, Your Move would only pay to have them removed (despite the fact both landlord and tenant said they were the landlords!). Ditto the fixed bathroom cabinet and bathroom mirror. Don't believe a word about Your Move checking cleaning has been done: even the loo was disgusting, but Your Move chose not to notice! I've had e-mails ignored, phone calls not returned and unbelievable attitudes from staff.

So our house is up for sale with Your Move.
48 hours after it going on the market, we have accepted an offer which we are delighted with.
We are also told that out buyer is having a large deposit from her mother and that her getting a mortgage won't be a problem, Fab!

A few weeks pass by. In that time we have found a property, sorted out our mortgage and had a survey done on our property we are buying.

I give Your Move a ring for an update, to be told that because of the large deposit being given by her mum, our buyer would be getting a small personal loan and should be sorted in a week or so.

2 more weeks and another call by myself to get a progress report, to be told our buyer is now getting a mortgage, as the interest rates are better with a mortgage (I could have told her that).

2 more weeks and still nothing. Our buyer has been at a funeral and had builders round etc.

Now, we are paying Your Move in excess of £1500. This was not good enough in my opinion, so I write a letter to the branch manager expressing my concern about the lack of activity and the lack of contact from their agents. I am then told that she has now sorted her mortgage, and not to worry as the survey would be done in 48 hours.

2 more weeks and no contact from Your Move. We resort to phoning the place where our buyer is getting her mortgage to be told that she is struggling to get a mortgage as she only works part-time.

So 14 weeks down the line, we have the survey done, and at the time of writing this, we still have no guarantee that she will get this mortgage.

Your Move never called back when they said they would. We have been more than frustrated with their poor service.

Use the Halifax, as they will chase anything up for you.

I had my property on with Your-Move for 2 weeks before my first offer was put in. I was ecstatic, but that's where my ecstacy stopped, I chased them continuously to find out when the survey was happening. After 2 weeks I was told that the buyers had just managed to find a mortgage lender and were sorting out the survey, 2 more weeks of chasing later I discovered that the buyers had in fact been back home to South Africa for 6 weeks and were due back in 2 weeks. They had been spinning me a yarn the entire time, at which point I was £800 into a full survey on a new property, utterly useless, not recommended at all.