Megabus www.megabus.com

Click here if this is your business
Megabus www.megabus.com
★★☆☆☆
2.0
31.0% of users recommend this
Click here if this is your business
  • Value For Money

Summary

Mega Bus the low cost intercity travel www.megabus.com
? Ask our helpful community of experts about this product or company
Megabus www.megabus.com - Ask a question now

Media Gallery for Megabus www.megabus.com

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Really Terrifying Experience”

★☆☆☆☆

written by on 05/03/2018

We left NYC bound for D.C. at around 2:00 p.m. March 2, 2018. The weather was unpredictable because of some storm activity and high winds. The traffic delays were really bad, but just about two hours into the ride, our bus pulled over and said the bridges were out ahead and that there would be delay, which was confirmed. WE REMAINED ON THE SIDE OF THE ROAD THE ENTIRE NIGHT - 15 HOURS total! No water, no food, no explanation. Turns out, our driver could not continue because he was out of hours. Megabus NEVER sent another driver or bus! At around 6:00 a.m., four passengers, including me, called Uber, local Taxis, and finally Lyft and finally got a car to come pick us up for the hour and half drive to D.C. It cost another $200 to make that trip. We were terrified to get out of the bus, we were cold, the bathroom was disgusting. Have we heard from Megabus, after multiple phone calls? NO!!!! Most of the passengers were students and couldn't afford an additional $200 for a taxi. Shame on Megabus.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“on november 24, 2017 I was traveling from Austin,tx to...”

★☆☆☆☆

written by billkorson on 01/12/2017

on november 24, 2017 I was traveling from Austin,tx to Houston,tx, in Austin, the bus arrived 30 minute lay, and returning from Houston, arrive, 45 minute late, also, on the stop 13250 FM 1960W,(shell station) megabus, dont have any local, where the passanger may wait for the bus, you have to stay on the strees, waiting for the bus, and on the gas station shell, dont have any information about th megabus, and they say the bus have wifi, but any wifi was in the bus.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 1

“very basic service”

★☆☆☆☆

written by Trippa1977 on 14/08/2017

I recently took the megabus on a new route from Devon. The service is very basic, the actual vehicles seem noisy. The drivers try to be too jokey; it's not meant to be a coach tour but an express service. The vehicle was basically pretty uncomfortable with seats very close together. Changing drivers at Bristol en route causes a great deal of delay and there are no real stopping points except in a side street. Megabus is clearly trying to compete with National Express and you like a rough ride with delays at a rock bottom price then that's probably ok; but could hardly recommend the service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Traumatic unsafe experience ”

★☆☆☆☆

written by BLACK_FEMINIST on 06/08/2017

I was a passenger on the mega bus on August 4th 2017. There was an 3 hour delay. Apparently there was a sociopathic nymphomaniac who had been masturbating upstairs. This rationally caused a female passenger to be threatened. She informed the mega bus driver. The bus driver was suppose to escort the person who was masturbating since it was the person who was the cause of the disturbance. However we waited a few minutes for the police to come. But no one ever came to escort or arrest the person. Instead the girl decide to leave the bus. She felt she was left with no option as she feared for her safety. The mega bus driver implied that if a person was to leave to check on the girl they would be locked out and unable to obtain their luggage and belongings. Hence I believe mega bus has promoted and endorsed sexual violence against women. Additionally, I was almost left stranded in Atlanta as the wrong ticket information was provided to me. The bus driver from Atlanta to New Orleans refused to offer assistance. Instead she only suggested I should buy a new ticket. I was eventually able to obtain the correct ticket number after speaking to various customer service. There was a clear obvious communication gap. Most of the receptionist could not understand me to properly serve me throughout this process. Hence I have had a negative experience with mega bus.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Horrible Customer Service ”

★☆☆☆☆

written by MarylouM on 29/06/2017

I purchased two tickets on Megabus to get my daughters out of Orlando during a hurricane. The buses were cancelled and I was refused a refund or credit. Against my wishes my daughters again used Mega Bus to travel to Orlando because it was cheaper. A young boy and his father, who did not speak English, were treated so rudely. The driver asked the boy how old he was and when he couldn't respond he motioned for him to get out of line. After all the passengers were on he was just going to leave him without any attempt to help them. I stopped the driver and offered to translate. The boy, who traveled here on Megabus, was asked his age. I translated and the driver said he wouldn't take a 14 year old alone. When I explained that he came alone the driver asked to see the ticket. The boy showed him the return ticket. The driver said that's today's ticket and got on the bus. I told the boy to show him the original ticket. He pulled it up and the dad was knocking on the door and motioning to the phone. The driver ignored him and pulled away! The complete lack of effort and concern was unbelievable! I told my daughters to return on Greyhound, no matter what the cost. CHEAP is not the way!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“misdirection and misschedule”

★☆☆☆☆

written by silver4212 on 24/05/2017

The bus leaving NYC left 8 minutes early, with no concern for later arriving passengers. I asked the driver when I got off in New Brunswick where to get the returning bus and was told it was the same place as the drop off. On my return trip, no bus came. I asked the first driver who did stop and was told (1) the stop was diagonally across the street and (2) I had just missed the return bus. This was confirmed by a passenger. Rather than wait 2 hours for the next bus in the street with no seating, I took a train home. There has been no response from Mega bus to my complaint and request for partial refund. I will not ride Mega Bus or Coach again; not worth it at any price.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Super driver”

★★★★★

written by 1975Thompson on 01/04/2017

Yesterday we traveled to London from Cardiff the driver on our return from Victoria to Cardiff at 17.15 was excellent the driver was brilliant his information which he delivered to us all was fantastic very good humour will definitely travel with you again well done on excellent customer service and satisfaction

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Unacceptable ”

★☆☆☆☆

written by Timekeeper24 on 21/02/2017

I boarded the service from Pembroke Dock to Cardiff Kingsway GQ. What could have been an efficient and pleasant journey was anything but. It immediately became apparent that the driver was being 'trained" and as such the service was incredibly late arriving in Cardiff. This nearly cost me an expensive connection to London and having had to run with an extremely heavy bag I became very nauseous and suffered a strained back. The driver and instructor were polite and professional, cannot fault them. My issue lies with the management personel who thought it acceptable to potentially jeopardise their passengers journeys by authorising training to take place without giving warning/seeking passenger permission. I cannot justify taking Megabus again, neither can I recommend it due to this level of contempt.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Driver of megabus from Preston in January 2017 was...”

★☆☆☆☆

written by Kayley1959 on 09/02/2017

I travelled with Megabus in the month of January 2017, a driver who took the bus from Preston was horrendous. The coach serial number was 54207 and the coach registration No. was SF62 CRZ. The driver that took over from Preston was very burly, arrogant, intimidating, and was very rude to passengers. It was freezing cold, passengers asked him to put the heating, he blatantantly said No, that he wouldnt do it, shouting at passengers, telling passengers to get off the coach if they dont like what was doing. All we asked was the heating in the coach be turned on, as passengers were very cold, he just ignored the people or he shouted at any body who went to ask him, to shout up and sit down. He is very fat, and most probably did not fee the cold, or he had heating in the driver's cabin. He also drove very carelessly without any care in the world.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“never lose your wallet”

★★☆☆☆

written by Londyn89 on 25/08/2016

I am battling with my Huntington's disease and my wallet accidentally fell out of my shorts on the bus trip leaving at Jun 26 at 10:25 from Knoxville to DC arriving on the 3rd at 7.pm.. Naturally some kept my wallet. I wish the person who kept my wallet and all your friends and relatives go straight to hell.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“New York to Washington”

★★★☆☆

written by on 18/08/2016

Booked for a day trip from NYC to Washington and back through the Megabus website in advance. Got a very good price (less than $25 per person after tax and fees) for premium seats around a table. The outward trip was excellent. We presented our reservations and boarded the bus, that took us quickly to our destination. The return journey was less straightforward and we arrived back in New York an hour later than expected. The delay was a combination of leaving Washington later than timetabled, the long-winded route back (presumably to avoid tolls) and an extended stop in Baltimore. The driver on the return leg was also abrupt with several customers. Free wifi didn't work on the first bus, but it did on the second. On this occasion, the seats were not completely sold out so there was no problem with reserved seats being sold. We were sure to be at the stop at least 15 minutes before departure to ensure we did not fall into this trap, which is difficult to find on their website and not mentioned in the reservation email. The buses were well conditioned, with the bus back actually being cold - quite a feat in the recent heatwave! Megabus got us from A-B (and eventually back to A) at a good price and I would be prepared to try their service again next time.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Worst possible service”

★☆☆☆☆

written by on 15/08/2016

I'm waiting for my daughter to arrive from Glasgow. I'm in Perth...if she had walked from Glasgow she would have been here quicker. Her bus was scheduled to arrive here at 18.45. It's now 19.30 & it's not even left Glasgow!! Believe it or not but THE BUS HAS NO FUEL!!!! No information from staff, standing in the cold & rain...yes people...do NOT travel megabus, it's SO much quicker to walk!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Very good company”

★★★★★

written by Elrick on 24/06/2016

I booked with this company to go from doncaster to london very cheap prices it cost me £23.70 . Bus driver and staff very friendly and helpfull . Will defo use this company again :)

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Reservations”

★☆☆☆☆

written by fvMorales138 on 16/06/2016

I reserved a trip from Providence RI to New York City for two people early in the morning. I then reserved a trip from New York back to Providence. Megabus decided that I had reserved a trip for two people to take two seats each on the bus from Providence to New York and had no intention of returning. Their response to my attempts to resolve the obvious mistake. 1. You need to read our terms of sale 2. We got you, too bad, your money is lost, cough up if you want to get home. I will never use their service again. I'd rather walk

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“worst service ever - need knew drivers”

★☆☆☆☆

written by HezekiahOliver on 20/05/2016

Trip from New York to Boston Supposed to leave at 10:10 - left at 10:40 Supposed to arrive at 2:40 - arrived at 5:30 Worst experience ever: - the driver speeds and steps on the brake so strong, the whole bus trembles - the seats stink and are dirty - the floors are dirty - the bathroom has no water - the toilet is a hole with floating blue water, no where to flush, no desire to use it - the air conditioner has no power, there is barely air coming out of it - the air conditioner is placed over your head! Why!?? I need it on my body not my hair - the driver has spoken once one the microphone and stopped over 6 times, letting passengers know nothing - the bus is old - the ceilings are too low - the stairs are rusty and when using them one has to bend down or you will hit your head Simply the worst

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Megabus seems to have improved”

★★★★☆

written by Yandelq119 on 01/05/2016

I took another trip on Megabus hesitantly. My previous trip had been a disaster. The bus broke down several time, my luggage was lost,etc. I had said I would never subject myself again but had decided to give it another try. I'm glad I did. My recent trip was much improved. It was enjoyable, comfortable and the driver was professional and polite. I'm not sure what has changed but keep up the good work because the customers can see a big difference. Thank you

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“threatened during trip”

★☆☆☆☆

written by Keshawn195 on 28/04/2016

Horrible experience today traveling from NYC to Philly. Wanted to work during trip and had the lights on. The tooth-sucking ghetto-whore sitting next to me decided that it was her right to turn off the lights because it interfered with watching of some dumb ass show on her phone. After she turned off the lights...I turned them back on...she turned them off and threatened me with her pepper spray. I went to complain but the driver was from her hood and refused to do anything.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 1

“Horrible experienced”

★☆☆☆☆

written by Benjamima123 on 24/04/2016

Travelled on the megabus today from London Victoria to preston, before I start the review I know it Is a cheap service and you get what you pay for but the driver ended up in a racist attack on a passenger refused us to get of the bus after sitting on for 4 hours to have a stretch for two minutes would not inform us where in Bolton the bus was stopping and ended with a rant at a cyclist in Manchester I vacated the bus in Manchester after paying to Preston because the driving was vile would not recommend this service to anyone!! Stay clear!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“horrible customer service”

★☆☆☆☆

written by lala93 on 24/04/2016

Megabus was suppose to pick up in Princeton. They changed the pickup location did not notify the passengers or update their web page. we had to drive from Princeton to NY and the customer service rep said it wasn't their fault. I asked for a supervisor she said there are none, told me send an email and hung up on me. we will not be using their services again

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Customer Service Sucks and Service Terrible”

★☆☆☆☆

written by on 13/04/2016

This is the first time my daughter and I have tried using the megabus as a method to go to New York. The bus kept breaking down, the driver did not communicate with the passengers, no air circulation on the bus, and customer service could not provide any details. The bus was scheduled to arrive in New York at 10:34. We were sitting in Baltimore at 9:30 am not making any progress during this trip. I called to have my monies refunded simply because I had to utilize another method of transportation so I did not use Megabus. The only thing they do is provide a redemption code for $18.00 which I'm not interested in accepting since the total amount paid was way more than that. Word to the wise... Don't use their service!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Metodiborisov1 on 12th September 2014 Report this content
Are there any plugs in the bus where I can charge my phone? Thanks

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview