Magnet Reviews - www.magnet.co.uk

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★☆☆☆☆

“The electrician left 2 bare wires behind my washing...”

Written on: 27/02/2008

The electrician left 2 bare wires behind my washing machine that were live and touching which could have been fatal. When I called him back he said Quote 'I really stuffed up there didn't I'
Prior to the new cupboards being installed my husband expressed his concern to the joiner that the floor in two places was a little wobbly but the joiner installed the kitchen anyway and didn't appear concerned. We got our own tiler who investigated further and found rotten floorboards and joists. To have… Read Full Review

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☆☆☆☆☆

“I ordered my kitchen from Magnet in Stirchely, and...”

Written on: 27/12/2007 by paarke (1 review written)

I ordered my kitchen from Magnet in Stirchely, and work began to fit it in September. I was told it would take 3 to 5 days. It is now nearly January and its still not finished. The kitchen was fitted once and had to be removed because both the designer and the fitter on his pre fit inspection failed to mention that the walls needed to be boarded in order to fit the electrics. After the electrics were done, the plasterer decided to hide one of the sockets behind the plasterboard, so I was left… Read Full Review

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☆☆☆☆☆

“Magnet is currently fitting a kitchen for us. It is a...”

Written on: 06/12/2007 by caroline1 (1 review written)

Magnet is currently fitting a kitchen for us. It is a living nightmare. Have no care about customers once they cash the cheque (2 weeks before delivery). The designer measure wrong. On the day of installation, we had to change the design ourselves. Fitter, very messy, very unreliable… Read Full Review

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☆☆☆☆☆

“They are supposed to put things right within four...”

Written on: 17/11/2007 by rolanddnalor (2 reviews written)

They are supposed to put things right within four weeks but it looks like they are going to run outside three months! The shop is calling me a liar and trying to lay blame elsewhere.I would never recommend Magnet kitchens after my experience… Read Full Review

Elainel's Response to rolanddnalor's Review

Written on: 30/12/2007

I agree with this review because...WHAT A NIGHTMARE!!! I, unfortunately purchased a kitchen from Magnet Merthyr Tydfil. I ordered the kitchen in January 2007, and it was eventually finished September 2007. Every cupboard apart from 3 had to be replaced, we were left without water and a washing machine for almost a week, just before we were due to go on holidays, we had to have all the worktops replaced, and my cooker ended up in the garden. They are the good things that happened!! There was plenty worse than that and apparently it was all my fault! I kept finding faults all the time! We eventually got £600 compensation from them after submitting loads of complaint letters, and I even wrote to the directors of the company. I was taken in by the glossy brochure, promise of a quality kitchen and excellent service. I paid over £6,000 up front to them, and it took weeks and weeks before I got the money back.

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★☆☆☆☆

“We had 3 quotes, and they were over £3k dearer, but...”

Written on: 10/04/2007 by bignapa (1 review written)

We had 3 quotes, and they were over £3k dearer, but part of the sales pitch is that you are paying for their reputation and the level of service they provide.

As others have said, Magnet Kitchens require payment in full up front - the only firm to do this which rubs salt in the wound when they then fail on so many levels.

We had been told it would take a week for installation and then another week for them to custom make the work surface, and then install that. So we were prepared for 2… Read Full Review

Robertvmmann's Response to 284925_bignapa's Review

Written on: 19/04/2009

I found this review helpful because. We had the same problems. No one wanted to take responsibility, which was very annoying after they had taken the full payment; before the full payment was made they were on the phone all the time. We would call them daily and they would not return any calls so we started writing and had the same problem. The Head Office did not want to know. We tried to get the money back from our Credit Card company (M&S) and they refused, even after our solicitor wrote to them.
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<br/>They caused so much damaged while building the kitchen, they caused two floods. They did not install the under sink pipes correctly, one was a very serious flood (flooding the dining room, kitchen and living room) the tradesmen were not qualified and then the Head Office told us to claim on our insurance, the work had not even finished. They broke building Regs and H&S Ex was called in and warned them about their conduct and they had to retrain fitters. We are now taking them to court, this has taken two year, Tbut that is the only thing they have responded to.
<br/>
<br/>We would never use them or recommend them again.
<br/>

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Michelle Cranford's Response to 284925_bignapa's Review

Written on: 19/04/2009

I found this review helpful because... it just shows the greed of the big company,all the money up front is always a no no and should set alarm bells ringing because until the work is completed to a satisfactory standard it is too late and you will not get the money back nor any interest for the time they have had the full payment without the customer having any of the benefit, i wish you luck in reaching a speedy conclusion with this one.

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☆☆☆☆☆

“I had three estimates, Magnet being the most expensive...”

Written on: 13/03/2007 by magnetsucks (1 review written)

I had three estimates, Magnet being the most expensive despite their "50% off sale!" But I chose them over John Lewis simply because they said the kitchen would be installed within 5-7 days and that I would never be left without water for more than a few hours per day. I am 7 months pregnant and have a small son. One month into the job and the kitchen is half finished. Half the cupboard doors are waiting to be put on, the refrigerator is sitting in the middle of my sitting room waiting to be… Read Full Review

289036_Reijonen's Response to magnetsucks's Review

Written on: 14/05/2007

Hi there,
<br/>
<br/>All I can say is how sorry I am about your predicament. And if it helps at all, you have completely persuaded me that I will not consider Magnet to supply or fit my kitchen. That is such poor service that I am angry on your behalf!

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★★☆☆☆

“Magnet's offer seems glossy on the outside, and the...”

Written on: 19/12/2006 by BobSX (1 review written)

Magnet's offer seems glossy on the outside, and the initial experience in store is good. However, once on site, the installation team - who are not employed by Magnet but sub-contracted by them - were not up to the total job. If the installation had have been very simple, then it might have been a different matter. But any complication became a big issue, which resulted in poor workmanship and a 7 week time span to get the job done. And to make matters worse, Magnet already have your money (you… Read Full Review

302208_Stevejambo's Response to BobSX's Review

Written on: 02/08/2007

No you don't have to pay 100% up front if you persist. Magnet Kitchens prefer you too, obviously, but you hold all the cards.

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★☆☆☆☆

“Avoid the Fulham Branch!”

Written on: 15/12/2006 by Gobsmacked (1 review written)

Avoid the Fulham Branch!… Read Full Review

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★☆☆☆☆

“Where do I start? My complaint letter to Magnet...”

Written on: 26/06/2006 by hannahsimon (1 review written)

Where do I start? My complaint letter to Magnet Kitchens currently stands at 3.5 pages, and the kitchen isn't even fitted. Poor communication is Magnets biggest problem. Had we known that the kitchen we were told would be fitted in a week would take close to three months, I don't think we ever would have proceeded with them. But on top of that, the time we have had to take off from work to supervise the fitter, the way we have had to follow up everything as they don't return calls, and the… Read Full Review

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★★★★☆

“Having paid up front for the Kitchen and Installation...”

Written on: 22/03/2006 by peterfoster (1 review written)

Having paid up front for the Kitchen and Installation we were a bit scared we would not get what we paid for after reading all the reviews posted on sites like this. We need not have worried everything was installed brilliantly and we love our new Magnet Kitchen… Read Full Review

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★★☆☆☆

“We were initially extremely pleased with the service...”

Written on: 30/01/2006 by TeresaD (3 reviews written)

We were initially extremely pleased with the service we received from Magnet. They were extremely pleasant to us right up to the time that they got our cheque, and then things changed literally overnight. The design that they produced basically didn't fit, and they tried to charge us hundreds of pounds to re-plumb. After 13 months we are still awaiting replacement of a faulty tap and basin. They are very poor… Read Full Review

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☆☆☆☆☆

“I wasn't one bit satisfied with the service given by...”

Written on: 16/01/2006 by mary145 (1 review written)

I wasn't one bit satisfied with the service given by Magnet kitchens. Although the design stage went well, once they took our money, we recieved a horrible service.
I would've liked to have known that there was only one fitter to serve the whole of the Republic of Ireland.
I think the overall product offered by Magnet kitchens was good but once installed was not of merchantable quality and two years on we are still looking for the dozens of mistakes Magnet have made to be repaired.
We have… Read Full Review

227427_Michaelb1's Response to mary145's Review

Written on: 27/01/2006

15 years ago we ordered a magnet kitchen..Never again..all the money up front and once they have your money they dont care.
I actually had a sit down protest in their store before I got any kind of service..that was 15 years ago and by the looks of it they haven't improved..how stupid can a company be ?

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Wpd's Response to mary145's Review

Written on: 26/11/2006

I totally agree.
<br>
<br>We ordered from Magnet Kitchens in January 2005, and we were told the lead time to installation was 4 weeks. What a surprise - fitted finally in June. A recent complaint which lead me to having the Divisional Installation manager, proved that nothing was learnt by them 17 weeks later.

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262274_Ferg345's Response to mary145's Review

Written on: 06/10/2006

I would have to strongly disagree. I know from extremely happy service with Magnet in Ireland, that they have a team of great fitters, and the staff (I can only comment on my experience in the last couple of months) have been more than helpful and a pleasure to deal with. I would recommend them (and have) with confidence to anyone.

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☆☆☆☆☆

“Magnet - don't use them if you want any way half...”

Written on: 21/12/2005 by Terri13 (1 review written)

Magnet - don't use them if you want any way half decent customer service. They will promise you the sun, moon & stars but as soon as they get your money they become stroppy, unwilling to help, disinterested… Read Full Review

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☆☆☆☆☆

“2 months after the Magnet kitchen was to have been...”

Written on: 01/11/2005 by jdbest (1 review written)

2 months after the Magnet kitchen was to have been installed there are gaping holes, counters that do not fit, faucets in the wrong place. The counters weren't polished and so stain immediately. Magnet people say we should sue and do nothing. Counter installers say counters were not installed properly. Work was done when we were away and kitchen appliances, cutlery have gone missing. No response from Magnet even when shown list. Magnet feel we should sort out subcontractors.
We have paid… Read Full Review

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