WORST COMPANY EVER! RUN AWAY FROM THEM, BUY A TICKET FROM DE DEVIL HIMSELF BUT NOT FROM THEM!I regret so much for not searching the reviews before booking with them. They cancelled my reservation without my authorization TWO DAYS BEFORE MY FLIGHT!

We booked flights with lastminute. At some point they (allegedly) sent us an EMAIL to notify that the airline has decided to cancel the return flight. Then as I have never received it the airline's flight left (6 days earlier) and we discovered it on the day when we were trying to check in. Clearly, apart from this mythical email notification, lastminute never moved a finger to let us know that our return flights are no longer there. No texts, no calls. Customer services are now saying that they cannot do anything and complaint form on their website isn't working properly. Lastminute is operating by BravoFly - based in Switzerland - so not UK based. My advice ? Never ever use them for anything. Their customer service is nothing but zero. Would never recommend. Terrible !

Despite numerous calls re refund still have yet to receive it after 6 months, stating it is still being processed! Would never go anywhere near them again and can only describe their customer service as abysmal.

Me and my friends booked an apartment to stay in at leeds for one of there 21st birthdays, that week we got an email to say this people who was in it at the time had covid and had to isolate there, meaning we wouldn’t be able to go. I was told to make a cancellation request and I would receive my £229 refund. I did this within minutes of getting the email, I rang last minute a week after to see how long my refund be I was told it was processing and they didn’t have a time scale, so I waited a few days more still no refund so I rang again to be told I needed proof off the owner of the apartment that it was cancelled due to covid and that after it would be 100% sorted and I would receive my refund so I sent the email proving this. Then I received an email a few days saying I wouldn’t receive a refund I rang straight away to be told I cancelled the apartment myself and that I wouldn’t receive my refund. The people on the phones are unhelpful and rude and have told me many different things this is unacceptable I am now stuck not knowing what to do or who to call to get this money back as they are not understanding. DO NOT BOOK WITH THIS COMPANY THEY WILL KEEP YOUR MONEY.

Appalling company, with the worst customer service I've ever experienced. Had a small issue which could have easily been resolved in one phonecall, and I spent a week trying to get through to their customer service, only to be told they'd call me back and my case had been flagged as 'urgent'. They never called me back, and because of the issue, we missed our holiday and they won't issue a refund. Please avoid at all costs- they have a shocking reputation and shouldn't be in business.

i ordered thru this firm and bravofly they didnt confirm my reservataion, no email was sent to me, no invoice, not ticket - but I was cherged with 150 dollars anyway! of curse no reply on phone or e-mail and no refund never never order from them!!!!!!!!!!!!

Be very careful booking with Lastminute. We choose to pay the extra FullyFlex (fully flexible tickets) option for our flights to the USA given we were unsure regards the Covid situation. As the Covid situation in the US became clear that we would not be allowed entry we made a request on cancellation or changing our dates to next year. Lastminute simply informed us that a cancellation request had been made and we would only be offered approximately 50% of the flight costs. We sent multiple messages saying explaining that we purchased the FullyFlex in case this sort of thing occurred, and that we wanted to move the flights if a full refund was not available. They simply replied that cancellation had been made and 50% was all we could claim. Bad customer service. Do not book with LastMinute and definitely do not pay extra charges for something that is not what is advertised.

Please please please don't waste your time with this terrible company they took money of me and never reply back had to contact with and reverse my money

I would have given no stars if I could. Really poor customer service. Have been the worst travel company to deal with in terms of the pandemic and cancelations. Totally not helpful. Will never use them again. Least helpful customer service people I have ever spoken to and no way to escalate the problem.

Sometimes, when you think that they sell cheaper tickets, it's just a foolish... don't bother buying anything from lastminute.com, they simply doesn't solve your problems and get some new ones! Due to the pandemic of coronavirus, i am not allowed to travel to norway, since frontiers are closed to foreign people... So, i tried to rebook a flight, which was supposed to be made by airfrance airline company! The hotel changed my stay,to some months after, however, when i tried to do the same in lastminute.com, they asked me for 800€ (???) really?? where did this value came from??? If i'd book new tickets in airfrance directly on the airline company, it would cost me half of that money... So, they are not being polite! after contacted the customer support, they keep telling me that airfrance charges them that value, which is not true, if lastminute let it, they would change the flight and even provide me a 26€ voucher!!! .... Shame!!!

Absolutely horrible company avoid avoid avoid! I picked the option for free cancellation which obviously charges more! And it does not say anywhere on the website that I will have to pay more money out of my pocket to cancel booking! They refusing to give my £300 back on top they asking me to pay £100 more to cancel my booking! WTH! I want my money back I'm not paying single penny extra.

They said they phoned me and emailed me, I had no record of them phoning me or emailing me. I tried to transfer my flights but by the time t got through they said I was to late and that cost me £638. I will never use this company again and I have warned my family and friends not to use this company,

If i could use negative stars I would. Our flights were cancelled, by the airline, as were all their flights out of Glasgow. This was due to corona and the restrictions applied to UK citizens into USA, as a result. I tried to contact Lastminute and they made it impossible, their “customer service” lines were only playing recorded messages and there was no response to any emails, even those sent to their Italian Directors. This was a package holiday and therefore entitled us to full refund within 14 days, per the Package Travel Regulations. Their website cancellation process involves you requesting a quotation for cancellation, not allowing for full refund per the law. I eventually found a working phone number and they refuse to give you any details, any supervisor contact and just keep reiterating that we would receive an email shortly with a quote. The regulations are clear that the contract is between me and them and they are responsible for my refund, they refuse to acknowledge this and keep stating that they need to get the money back from their suppliers first and this could take months! I have reported them to the CAA querying their suitability for ATOL certification, given ATOL certification gives people false confidence in these people. I am now waiting to hear back from credit card company to pursue a ‘chargeback’ claim. Do not, under any circumstances, trust this company with your money, they will not honour the law, let alone their ATOL certification and, if anything goes wrong you’re on your own!!

Dreadful service. I have been trying for weeks to get a refund for a holiday to New York at the beginning of April. They repeatedly promised to refund my holiday costs and keep saying that it is being processed. I have managed to get through today to be told another story that now instead of 15 days to process a refund it will take about 5 weeks. Now I have opened a case with CMA who are looking into the company for not refunding customers. I also requested details of their legal team. They finally sent me an email address to contact their lawyers and guess what! No reply. They do not answer the phone and if you are lucky to get through you keep getting a different story and an obnoxious and uninterested customer service representative. Their command of the english language is questionable and now they have stopped answering my emails. I would urge all consumers reading this review to report this company to the CMA on the Government website. Lodge a complaint and together we can get them shut down and hopefully our money refunded. DO NOT USE THIS COMPANY UNLESS YOU LIKE THROWING YOUR MONEY DOWN THE DRAIN!!

On 1st January I booked a holiday. On 15th June I was supposed to pay the balance but I didn't pay it. On 16th June I received an email telling me that my holiday had been cancelled - that's why I didn't pay the balance. There was availability at the hotel for my dates and, although my flights had been cancelled, there were plenty of other flights available. There doesn't even appear to be an email address for this company. Their parent company is Swiss. This company cannot possibly still be solvent. Most British people book from brochures and hence the few complaints this year.It seems that we have to live with bankrupt companies trying to make money out of us. You can complain to ABTA and/or write an angry message on their Facebook page.

I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (the hotel not as described) and sub-standard food gave me food poisoning. In short I received: • Poor service provision, (in not providing the standard of holiday I paid for) • Misrepresentation of facts, (Complaints team subsequently that I had sought to cancel my holiday after I had it - I had not!) • Ineptitude in resolving this matter, ( an offer of compensation was made and then withdrawn • Lack of empathy and understanding, (using derisory and rude language used in response to me) • Lack of recognition a legal responsibility to make recompense, (as required by law) On that basis my solicitor will be in touch.

Have been waiting for refund more than 3 months! No reply, no calls, and no emails. Very very terrible. There is no way to talk to anyone. Always showing that they experience high volume of calls. Would not recommend to anyone.

Our small family found ourselves in the UK on holiday(We from South Africa) during the middle of March 2020. We were due to return to South Africa on the 19th of March 2020. As from the 14 th of March things really stared getting heretic in the sense that countries started to announce lock downs,ban and cancel flights with no alternatives etc.I think it was on the 15 th March that the South African president announced that all flights from the UK entering South Africa would be banned as from the 18th of March 2020. Thus we had to cancel our flight on the 19 th March and try to fly out earlier. My daughter found a flight on lastminute.com departing London on the 17 th March arriving in South Africa on the 18th March which she promptly booked. We were then informed by the media that if you arrived in South Africa on the 18th March that you were most likely have to go into state quarantine, that is if you were allowed to enter the country at all, which i wanted to avoid at all cost as I am middle aged and have underlying health problems. We cancelled the flight with Lastminute.com telephonically and was assured by the operator that as it was a BA flight we would be refunded and that they would cancel our booking.We managed to fly out to South Africa on the 16 th on another BA flight and arrived safely in South Africa.I contacted or rather phoned the lastminute.com office shortly after our arrival and was told that our refund was being processed. After about 2 weeks we still did not hear or receive a refund from them so I e mailed their customer services with my story. Again absolutely no response. I then phoned their customer services again and after about an hours conversation got no more information from the consultant as her accent was so bad and we could not understand each other. I then out of desperation phoned British Airways as we were due to fly with them to try and resolve our problem. I was bluntly told that as we booked through an agent we have to deal with them and they can not assist us. They also pointed out to me that according to their system Lastminute.com never cancelled our booking with British Airways therefore we not entitled to any compensation. I have mailed lastminite.com various times but still have not heard from them. I realize that the world is upside down with the Corona Virus epidemic but i do think that lastminite.com has made no effort what so ever to deal with my case.We did not even recieve one e mail from them. I am greatly disappointed and shocked with their lack of response to all my efforts to resolve this issue. I will never book through them again. Mynhardt Bester

They are useless.Never again any tickets with them. In a middle of conversation they just hung up.