Lastminute Reviews - www.lastminute.com

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★☆☆☆☆

“The LAST company you need at the last minute!”

Written on: 29/01/2017 by ALAr (1 review written)

It's as if Lastminute.com is set up intentionally to sabotage your travel plans. I booked a flight and car package from the UK to Melbourne.  had to go over on short notice and booked late on Friday (or in early minutes/hours of Saturday) for a Monday departure. You know... last minute. The price changed which lastminute.com notified me of. That's fine. I agreed to pay the difference/new price. They said someone from accounts would be in touch to collect the payment. No one called after a day… Read Full Review

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★☆☆☆☆

“Refund or no refund this is the question!”

Written on: 15/01/2017 by Zackd432 (1 review written)

I had to book a flight from Kuwait to Paris, as there was no direct flights on the dates I had to travel, and since it was sadly a last minute decision, I booked a flight connected in Dubai through Lastminute.com. and it was my fault as I didn’t had the time to search on reviews online. To my surprise, I was arriving to Dubai in DXB airport, and my other flight was from MKT airport, a 64KM approximately 45 min drive and a visa is required in my case!!! I requested a change of flight for which… Read Full Review

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★☆☆☆☆

“Never book with Last minute.com”

Written on: 10/01/2017

I am a frequent traveller and a wheelchair user through paraplegia. I made a booking, noting my use of a manual wheelchair and need to be carried on the flight -i.e. I cannot climb stairs. Last minute accepted my booking at a cost of £525 (I paid with a credit card). I was emailed shortly afterwards to say they need to confirm the wheelchair is acceptable to the airlines. I immediately phoned last Minute to tell the specifics of my needs, as well as sent an further explanation by email. I was… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 05/12/2016 by AmariHolloway260 (1 review written)

The experience that I had with lastminute.com was the worst one I ever had. Unacceptable service, misleading processes for booking tickets, unanswered questions, misleading emails, incapable customer service, unacceptable expensive extra charges. Do they really want to stay on the market and use sneaky and ambiguous booking processes? I have booked a return ticket and I haven't been informed through booking processes and confirmation email that that my ticket had a checked luggage only for the… Read Full Review

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Manualwheelchairuser's Comment

Written on: 10/01/2017

Similar experience to mine. Useless to book through them.

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★☆☆☆☆

“DO NOT USE LASTMINUTE”

Written on: 30/11/2016

At the time of booking the flight price was £ 91 per person, round trip, i booked for a family of 6 people. my net bill amount had to be £ 546/- but the invoice was raised for £ 917.26 for the same.i have made full payment. this is a complaint to claim £ 317.26 that has been over charged by lastminute company. we have made several calls to understand the reason for over invoice. but support center is unable to resolve the case. Case is pending from 19th October and made around 15… Read Full Review

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Manualwheelchairuser's Comment

Written on: 10/01/2017

I am not surprised. They offer cheap prices and then over charge.

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★☆☆☆☆

“Void using, would rate it minus stars if possible!”

Written on: 18/11/2016 by DahliaJohnson1988 (1 review written)

Booked a holiday package with lastminute.com and since the morning of my flight all I have experienced is inconvenience, disappointment and distress. Two other passengers and I have been trying to make a claim for lastminute.com's big mess up however after 4 months we have got nowhere. We know it is our right to make a claim on the bad service provided however they insist and excuse themselves from all the responsibility, blame third parties etc. To get a two minute unprofessional email… Read Full Review

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Manualwheelchairuser's Comment

Written on: 10/01/2017

I would not use them again. I have lost £70 recently due to their inefficiency and sham claims of good prices.

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★☆☆☆☆

“Do not use for travel if you need itemised receipts”

Written on: 27/10/2016 by TaliaHampton308 (1 review written)

I booked flights and a hotel stay using lastminute.com. A portion was for business and a portion for a holiday. I assumed as I was selecting individual prices per night for accommodation and individual prices per person per flight I would receive a receipt showing this. This is not the case. At no point in the booking/payment process does it warn you that you will only get one big receipt and not to use this process if you require receipts for business purposes. After paying and being… Read Full Review

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★☆☆☆☆

“Still no refund after 4 months”

Written on: 03/10/2016 by Hoover163 (1 review written)

Booked on lastminute.com and on turning up at the hotel late in the evening was informed that I had no reservation and that lastminute.com had been advised both before the reservation was made and afterwards that there was no availability ! I now had to truly make a last minute reservation and phone around hotels to find availability - ZERO assistance was offered by the Customer Service Rep, other than to say that they would refund the difference plus pay compensation. I arrived at the… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 18/09/2016 by IsabelleFlynn (1 review written)

My husband booked a hotel in Budapest using this website by calling the customer service on 15th September 2016. On 16th September he received an email from the hotel stating "booking isn't confirmed as there aren't any available rooms". My husband had a doubt and called up last-minute customer service.They replied with this email on 16th September " We have contacted our provider and they have confirmed that the hotel has the reservation and that it's confirmed." My husband called hotel… Read Full Review

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★☆☆☆☆

“Appalling customer service if anything goes wrong”

Written on: 16/09/2016 by SannaG (1 review written)

I could easily write for pages and pages, but no-one would read that, so I'll try and keep it short and unemotional (which is not how it has been, incidentally.. no-one wants to hear how this has nearly broken me on multiple occasion). In bullet points - Booked Westjet flight through lastminute.com - Flight was delayed and then cancelled at airport, so I opted to cancel and take a refund instead - lastminute.com assured me on the day they would process a refund - 7 weeks later, 12 phone calls… Read Full Review

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★☆☆☆☆

“Corporate responsibility doesn't exist with this company”

Written on: 24/08/2016 by jyShelton1985 (1 review written)

Booked a flight and hotel package with Last minute.com, thought we had a good deal. It turned out that they sold us the products via Low cost holidays who recently went into administration! Last minute didn't want to know and quickly pointed out the company concerned was based in Spain and not covered by ATOL or ABTA and it was not their responsibility. Now last minute are taking pride posting on their homepage all their flight and hotel packages are ATOL and ABTA covered. Shame on them for not… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service. Incompetent. please...”

Written on: 23/08/2016 by sharonshabanie (1 review written)

I booked tickets for my family 3 months ago. There was a spelling error on my partner,s name. Since then I've bn calling asking for this to be changed. I've bn many times promised that they will sort it out within 2 hours at time 48 hours and all sort. I'm left with a day to travel nothing is resolved yet. One manager even tried to lie to me saying KLM does not chang spelling namen. I contacted KLM they said they can change if The company contact. I have bn told many lies as I tried to get this… Read Full Review

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★☆☆☆☆

“DO NOT USE Last Minute.com”

Written on: 01/08/2016 by Moserie95 (1 review written)

Booked flights in November for our yearly family holiday and they changed the flights three times and then three days before we are due to fly they tell me the flight is cancelled when it's still being sold on there website, and after checking direct with the airline also telling us ITS NOT CANCELLED!!! If you use a agent ie. Last Minute the airline will not be able to help you when things go wrong. Every time you ring it is a different person answering but they just say the same thing like… Read Full Review

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★☆☆☆☆

“WORST Company to book with in HISTORY”

Written on: 01/08/2016

Lastminute.com - bravofly.com - you should be ashamed! I wish to make a formal complaint to you regarding the appalling service that I have had. lastminute.com operates the bravofly.com flights bookings. On APRIL 26th 2016 very carefully, after MUCH searching on the internet, my son and his friend picked flights from Jakarta to Sydney...... via bravofly.com. Flights were for 7th DECEMBER 2016 ----- booked well in advance! We completed the booking and I paid for the tickets using my debit… Read Full Review

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★☆☆☆☆

“DO NOT USE!!”

Written on: 09/07/2016 by PeteMcC (1 review written)

Tried to book a holiday and they messed it up (not me which is even more annoying). Waited for 15mins to speak to someone at the call centre and was told as it wasn't booked yet they couldn't do anything (very confusing?) like cancel/stop/amend etc, ie. the normal behaviour you'd expect. Had to wait 30mins at which point they had taken over £2k of my money anyway and said that I now had to wait 15 days for my money back even though they hadn't taken it to start with when I pointed their… Read Full Review

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★☆☆☆☆

“Would rate it a 0 if I could ”

Written on: 30/06/2016 by KeighleyScott (1 review written)

Booked a holiday for 4 of us to Las Vegas in September - checked the flights and prices all day and they didn't change. Within minutes of booking just under £3000 was taken out of my partners account. An hour later we received an email saying that the flights were now unavailable and our holiday was cancelled. That was fine until I read the second email that stated it could take upto FIFTEEN DAYS for our money to be refunded! FIFTEEN! I checked the website and strangely the flights are still… Read Full Review

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★☆☆☆☆

“DO NOT USE LASTMINUTE.COM”

Written on: 24/06/2016 by sjhwales1 (1 review written)

Flights booked to Sofia - December 27th 2016 outbound and January 2nd Inbound. Email received by Lastminute.com on May 24th advising me of a change of flight made by the airline to January 3rd 2016. The booking was made using Ryanair (outbound) and Wizzair (inbound). The problem is that I am required back in the UK on January 3rd for business purposes. I contacted Lastminute.com on May 24th to be told that only the inbound flight is refundable. How do they think I am going to get home??? Walk… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS WEBSITE”

Written on: 17/06/2016 by Corcoranyg77 (1 review written)

Refused to give refund on a flight almost a month before the flight.At no point did it state on the booking it was non refundable.Terrible company.Would NEVER use again… Read Full Review

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★☆☆☆☆

“Never EVER again. AVOID”

Written on: 16/06/2016 by Niamhmc (1 review written)

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH. For weeks lastminute.com lied to me and told me that the flight was not cancelled even though I had received confirmation of the cancellation from the airline. After two months of phone calls and emails… Read Full Review

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★☆☆☆☆

“STAY CLEAR!!”

Written on: 06/06/2016 by GoodAdvice2016 (1 review written)

I have never had the opportunity to write a bad review - call me lucky! BUT today I need to do my duty to the hard working, honest public and spread the word!! I'll keep it short - last minute have our complaint!! I can only assume this will take a few weeks for a response or resolution. My partner and I recently booked a getaway to Prague - booked in March 2016, arrived on May 25th 2016. We have email confirmation from lastminute.com of our hotel and dates. On our arrival at hour 4 1/2… Read Full Review

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