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★☆☆☆☆

“If i could give this operator 0 stars or even minus i...”

Written on: 26/12/2010

If i could give this operator 0 stars or even minus i would, booked a hotel stay and was charged £500 cancelation fee, i could understand an admin charge but not £500, they should be disgusted with themselves, it was only booked with them for 10 minutes and it cost me a ridiculous amount of money.Customer service appaling!!! STAY WELL CLEAR DO NOT BOOK ANYTHING WITH THESE PEOPLE!!!!… Read Full Review

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★☆☆☆☆

“My daughter booked tickets for a rugby international...”

Written on: 03/12/2010

My daughter booked tickets for a rugby international and 2 days before the match no tickets had arrived. emailed but no response, then tried help line. Hung on for up to 10 minutes at a time on 3 separate occasions on a 0870 number which is costly but no reply. decided to try the purchasing line and surprise surprise it answered within 2 rings. Got through to a supervisor who promised to get customer services to phone me within three hours- that was 6 hours ago! I will never use last minute… Read Full Review

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★☆☆☆☆

“So angry right now! ”

Written on: 24/11/2010

So angry right now!
Booked a flight for a good price thorough lastminute.com, but they said my card didn't work - hours later when the good price was gone they tell my my card is all right. Of course it was - I never had any problems with it before and they all ready deposit over 900 £ from my bank!
Spend the next day (over 9 hours of hell on there webpage where every time you click on a good price finds out the tickets doesn't exist) and finally found new tickets. Only to find out I can't… Read Full Review

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★☆☆☆☆

“Very disappointed and cannot understand why I cannot...”

Written on: 22/11/2010

Very disappointed and cannot understand why I cannot cancel a reservation for a hotel room for 1 night with them . I only made the booking last night and it's 3 days until I am arriving . I could understand an administration fee but saying that you can't cancel is not acceptable . I will never use last minute.com again… Read Full Review

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★☆☆☆☆

“i booked a flight thru lastminute.com online well i...”

Written on: 20/11/2010

i booked a flight thru lastminute.com online well i thought i did the money was took from my account and wen i foned after not reciveing my conformation email and e-ticket there said it takes up to 2 hours i still hadnt recived it so i foned bck and there said it will be another hour but still no email so foned them bck and there said there a problem with site but there have took my 411 pound and said it will be bck in bank in 10 days DO NOT USE THIS SITE ITS A TOTAL RIP OFF AND BY THE WAY ALL… Read Full Review

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★★☆☆☆

“i have alsways used lastminute.com for many things...”

Written on: 13/11/2010

i have alsways used lastminute.com for many things such as weekends away, theme park tickets never had any problems. until my last booking to NYC i recieved a phone call 4 days before travel to say might flight is cancelled and they could move me on to the next flight 9 hours later losing a full day in nyc and a wait time at CDG airport, when i said that was not good enough as i have already booked and paid for theatre tickets that night and the flight gets me in after all i got was " i… Read Full Review

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★★☆☆☆

“When recently searching for a round-trip airline...”

Written on: 12/11/2010

When recently searching for a round-trip airline ticket to Dubai lastminute.com charged around 6 GBP for gas emission charges which suprisingly you could not deselect on its website while Qatar Airways did not mention or charge any such fee on its respective website. As a result, the ticket for the same flight number was actually slightly cheaper on the Qatar Airways official website… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY! ESPECIALLY IF YOU HAVE...”

Written on: 07/11/2010

DO NOT BOOK WITH THIS COMPANY! ESPECIALLY IF YOU HAVE TO CANCEL THE BOOKING. I WAS CHARGED £80 FOR 4 INDIVIDUAL BOOKINGS WHEN IN ACTUAL FACT THERE WAS ONLY ONE BOOKING! IT SHOULD HAVE COST £20 BECAUSE I COULD NOT MAKE ONE SINGLE BOOKINF FOR 8 PEOPLE.INSTEAD I HAD TO MAKE A BOOKING FOR 4 ROOMS,AND THESE WERE CLASSED AS INDIVIDUAL BOOKINGS.THE RESPONCE I GOT FROM THE CALL CENTRE WAS APPALLING,BEING PASSED FROM PILLAR TO POST,EVEN HAVING THE PHONE PUT DOWN ON ME.I WAS ALSO TOLD THAT A SUPERVISOR… Read Full Review

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★☆☆☆☆

“BEWARE!!Dont use this company!! We booked a family...”

Written on: 03/11/2010

BEWARE!!Dont use this company!! We booked a family weekend to NYC to celbrate my Wifes birthday (Sept2010), We were advised we could pre book ours seats on the plane to confirm our party to be seated together, Every thing was fine! our money was quickly taken from our credit card and our hotel plus fight booked,When checking in with Delta Airlines for our return flight we were shocked to be told the party was on standby. I explained there must have been a mistake as we had booked our seats… Read Full Review

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★★☆☆☆

“I recently purchased two tickets through last...”

Written on: 01/11/2010 by lasmith (1 review written)

I recently purchased two tickets through last minute.com to see Oliver in London and was VERY disappointed with the seats we landed up with. We were on the far left of the theatre and three rows from the front so couldn't see properly! A huge disappointment as the tickets cost me £70.00 each and they were a birthday present for my boyfriend. I will definitely NOT be booking through last minute.com again as I want to be able to CHOOSE where I want to sit next time!… Read Full Review

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★★★★★

“Have to write a review re meal/blood brothers tickets...”

Written on: 18/10/2010

Have to write a review re meal/blood brothers tickets 8th Oct 10. Could not rate it highly enough, the meal at Edwardian Radisson was fantastic (£5 for a bottle of water was a bit steep though). Seats for show were in a great location row H isle seats. Really enjoyed the whole experience. Thank you so much… Read Full Review

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★☆☆☆☆

“I booked a holiday to Seville. Beware, they cherge for...”

Written on: 13/10/2010

I booked a holiday to Seville. Beware, they cherge for using a credit card. The day after booking they slapped on an extra charge of £30 per person apparently because two different airlines were involved. I cancelled but they did not return the full cost. Best avoid this company. I will never use them again… Read Full Review

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★☆☆☆☆

“ ”

Written on: 11/10/2010


Lastminute.com's customer complaints service is terrible.
Booked a SenS spa treatment a very reduced price offer,through Last minute.com.
The appointment was cancelled two days before by SenS spa,no explaination, no apology, no offer of a refund.
Lastminute.com seem to have decided that-
A The paid for,confirmed booking was not a definate appointment.
B Somehow it was my choice to cancel.
After some 8 or so automatic reply e-mails from them, they are still sending out automatic apology… Read Full Review

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★☆☆☆☆

“Terrible service and they never answer the phone. I...”

Written on: 10/09/2010

Terrible service and they never answer the phone. I assume because they know whoever is calling is calling to complain. We booked tickets for the Lion King in NYC. I went to will call to get them and they were not there. I called the company that instant, and they said they called my house that morning to tell me they couldn't get the tickets. Hello I'm already in NYC. This is after they took my money and gave me a confirmation number. I guess you get what you paid for. Lesson learned on… Read Full Review

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★☆☆☆☆

“We booked a 'Secret Hotel' which was advertised as...”

Written on: 09/09/2010

We booked a 'Secret Hotel' which was advertised as being close to the City Centre in Venice. After paying, we found out it was in a completely different city about 15 miles from Venice!!!! False advertising. We tried to get our money refunded but they refused, saying they would pay for transfers from the airport instead.

I am shocked at how these fraudsters can get away with this… Read Full Review

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★☆☆☆☆

“never book a holiday through lastminute.com!! after...”

Written on: 08/09/2010

never book a holiday through lastminute.com!! after attempying to book a holiday with this company 3 times it said there was a problem with booking flights and i could not press the 'buy it' button, however i then realise 3 days later that lastminute.com have taken 3 seperate amounts of £300 from my account, a total of nearly £900! i deffinatly do not recommend!… Read Full Review

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★☆☆☆☆

“Booked a a Top Secret Hotel in Nice for a week...”

Written on: 08/09/2010

Booked a a Top Secret Hotel in Nice for a week holiday. They have advertised the hotel as 'elegant, cose to airport and beach' it turned out to be a the Park Inn Hotel at the Airport (400m away). In my dictionary 'close' doesn't mean 'at'and I don't think anyone would call an airport holiday inn an elegant hotel! We were asking for cancellation because of false advertisement. Both the Hotel and and Lastminute.com refused to take our cancellation… Read Full Review

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★☆☆☆☆

“I booked a 'secret hotel' through Lastminute.com...”

Written on: 06/09/2010

I booked a 'secret hotel' through Lastminute.com promising 5 star luxury in London, the wording in the advertisement made this an offer not to be missed, 5 star indulgence etc, after your your payment is taken they confirm where you are staying; our allocated hotel was the Hilton on Park Lane in London. Never in a million years is this hotel 5 star, the furniture in the room was scratched and chipped, the bed was and old wooden contraption that creeked everytime you moved, the shower head was… Read Full Review

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★☆☆☆☆

“We used lastminute.com to book a hotel room in NYC....”

Written on: 04/09/2010

We used lastminute.com to book a hotel room in NYC. After booking we were notified by lastminute.com that our credit card company would not allow the transaction to go through because it was a foreign transaction. It turns out lastminute.com banks through Israel. After multiple phone calls to our credit card company as well as to lastminute.com we finally were able to complete the transaction. We received our credit card statement yesterday and to our dismay there was a $20 foreign transaction… Read Full Review

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Kentlad's Comment

Written on: 21/12/2010

I cant really see why you would complain about this. If you are in the USA why on earth would you use a British company to book your hotel and not expect to pay a foreign transcation fee. I have used websites in the US when i have been over there and fully expected to pay a transaction fee as i do when i use an ATM

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★☆☆☆☆

“Booked a flight from within the us as I am a us...”

Written on: 02/09/2010

Booked a flight from within the us as I am a us citizen,the flight was from NYC to florida. However I was charged in British pounds almost 90 dollars more than what was listed in my confirmation email. After two days of calling they wouldn't refund my entire amount which was okay but nor would they refund the 90 dollars stating I should have read carefully. And chosen the American flag on the homepage meanwhile when I log on us is in the URL. I was constantly transferred and hung up on. Please… Read Full Review

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