We have had our Tefal Steam Iron for 2 years and it is without a doubt....amazing!. I have four children, so along with my husband and I (6) in the family, the iron is used 7 days per week non stop. I did hear that calcium builds up, however every iron I have ever owned does this. You just need to use distilled water. What a great product. If you don't have a Tefal steam iron you seriously are missing out on the most amazing product. I hated ironing until we bought this. Quick, easy and amazing results on clothes. It is worth the money, they are really effective. I just bought a new one today so I could get a bigger water compartment and a newer model.

This iron looks good and worked fine for a year and then it started tripping out our electrical circuit. I have learned that this is a common with no quick or cheap fix. Waste of money

steer clear of tefal pro express lost steam after 15 months not a very good on a £250 product

I felt compelled to warn you away from purchasing this iron as like many others our 'Tefal pro-express' started to spit out brown stained water yesterday and tripped our electric circuit. I thought I'd give it a thorough clean before trying again, sadly to no avail - once again it started to spit out brown stained water and tripped the electric circuit. I bought the iron 18 months ago; unfortunately it is out of the 12 months warranty period. Reading the other reviews, it is clear that this is a common fault. NOT GOOD ENOUGH FROM A WELL KNOW BRAND!

I have had this iron for nearly a year. Periodically I did have problems with brown staining on light clothing even though I was following the instructions. Recently it has got much worse to I contacted Tefal to ask them how to fix this and this is the reply they sent back the following day: Thank you for your email regarding the above product. In order to keep your steam generator in peak condition, it is important to de-scale it regularly. In hard water areas, this procedure needs to be carried out more often. In order to do this, remove the ani-scale collector from the side of the generator unit and rinse. If the scale collected does not come away completely, soak the collector in lemon juice or white spirit vinegar overnight. If the water in your area is especially hard, repeat this procedure every 3 or so uses to keep on top of the scale. On a less regular basis, when the scale collector is removed, fill the boiler tank with approximately 1/2 litre of water, replace the scale collector, shake the generator and pour the water out. Repeat this procedure until the water runs away clear. To finish the process, replace the scale collector, fill the water tank up as if to do a load of ironing, and run through an entire tank of water ironing, for example, a tea towel. To remove scale on the soleplate, dip a cotton bud in either lemon juice or white spirit vinegar, and wipe around the holes. This should improve the performance of your steam generator. If you still find you are experiencing problems, it may need a repair. To organise this, you can contact our authorised repair agents, Staffords, on 0845 758 1545. I have just cleaned using the above instructions and my iron is now working lovely. It's a shame they don't mention this in the instructions. Hope this helps anyone having the same problem.

I have now had 4 Bosch steam generator irons that have splurted out brown water. I wonder if other people have had the same experience. It really isn't good enough that these expensive machines do this. I now keep the box and send them back when they do it and get a replacement, but that is a real hassle and what I really want is an iron that doesn't do it.... any ideas? Surely they can't go on manufacturing such a bad item of essential equipment. I certainly wouldn't have bought it if I'd know it did this

i have had this steam generator for 18 months and during this time it has leaked water from the base-caused a brown stain on my clothes-ceased to produce steam and finally has ceased to work at all.As a pensioner i cannot afford to keep replacing irons or get them repaired.While it worked it was good but unfortunately not reliable.I wish i had read the reviews before making my purchase.I am in the process of buying a BOSCH steam generator which has quite a good review.

I have had 3 tefal pro express irons and have had the same problems they al seem to last about 18 months before the problems start... main one being the the steam button. The first and second one just failed and the third one just steamed constantly. A very expensive iron and very dissapointed. All bought from Cost-co but out of guarantee and just not worth spending the money on expensive repairs

second Tefal steam generator, I thought maybe first not lasting long was a one off so bought another. I have the same problems as others with brown stains on clothing which meant lots more washing. After 10 weeks it started leaking heavily and tripping the electric. The company I bought it from (electrical shopping.com) only offer a repair which I think is very poor. I have had a real problem finding a suitable box to return it then all of the inconvenience of having to return it. They use a small electrical company to repair rather than the manufacture which is also a worry. My finish with Tefal

I have owned my Tefal Express generator iron for about 18 months and although I was very impressed when I first bought it and it made ironing a dream I am now very disallusioned. It would appear that the button under the handle of my iron has stopped working and now the iron constantly steams out of control. Also if I am not careful it will spit brown water over everything usually white washing!!. I have tried in vain to find someone who is prepared to look at my iron to see if it can be fixed but it would appear that you have no choice but to go back to Tefal and then onto their named repair specialist, who I would like to point out charges an arm and a leg before they even put the problem right. I only wish I had read this site before purchasing my iron because although I think these generator irons are the best in irons and anyone who does not like ironing (like me) should definitely invest in one. DO NOT BUY A TEFAL EVEN IF THEY ARE ROCK BOTTON PRICES IN A SALE - THEY ARE COMPLETE RUBBISH.

This is the fourth Tefal generator that I have owned over the past 8 years. I had thought that I was just tough with my usage but after this one started to spit out brown water after just 8 months I began to think differently (takes time I know). Even after clearing the descaler it continually showed as needing to be cleaned and the brown marks continued. Then steam started escaping from the generator base and upon closer inspection I found a crack in the unit. What really finishes this off is that the guarantee ran out on the 12 June - 8 days ago as it only offered 1 years coverage and customer services have advised they are not able to do anything unless I agree to pay for a repair. If you have these problems - don't leave it until it is too late.

After ANOTHER lot of brown water over the clothes I was ironing, from my Tefal Pro EXpress Steam Generator,in desperation,I telephoned Tefal Customer Relations,I was told I was using the wrong water, as I was in a hard water area, I should be using half tapwater and half distilled water, this was in the instructions for my model,(not in my book of instructions), on checking the instructions while I waited, she couldn't find them either. I should also be cleaning the iron every 10 uses, I pointed out that I have to clean it every time I use it but it still sends out brown water. The only solution Tefal Customer Relations had to offer, was to send the iron to Birmingham, (the only repair centre in the U.K.) for repair, posting costs and repair all at my expense. I said that in all of the reviews on the internet (I wish I had read them before purchase) BROWN WATER stains seems to be the problem. I was told TEFAL don't read reviews,I pointed out that perhaps they should, then they would not have so many unhappy customers. My call to them was a complete waste of time, no help to me at all, next stop Trading Standards, goods of unmerchantable quality. I hope Tefal read this review.

have had for 16 months still working but the button to generate the steam has become loose and dislodged so the iron is useless without this featrue took back to comet was amazed considering the cost of the iron that it only has a years guarantee when most irons have two years expected an iron of this price to last three years feel really ripped off wouldnt by a tefal again