written by mr-button on 21/04/2013
what kind of company takes your money for a monthly subscription then if you cancel your payments for the next month basically block your service for the period you have paid for. don't be FOOLED by the offer to continue watching during the cancellation process as this just means you have NOT cancelled. I cancelled and said yes I'd like to watch until the end of the month and they just took the next payment. I cancelled today when I found out and NOW can't use their service even though I've paid for the month AND only had 4 days service. this is a CLEAR and DELIBERATE rip off by lovefilm. it really shows the calibre of the company. my comnplaint was met with a "read the small print" they may as well have said "sucker" at the end of it. TERRIBLE doesn't describe how bad this company is. every time you spend money you are casting a vote for the kind of world you want. don't vote for these W*******s!
written by on 20/04/2013
Love film ha, what a load of rubbish, poor service, signed up last week for month trial, still waiting for DVDs to arrive, so the month I get for free trial, I have already lost 10 days due to the fact they ain't sent me any! Signed up for blockbuster yesterday, DVD arrived this morning, brilliant service! Don't waste your time with love film, it's a joke, stick to blockbuster!
written by csm-ecosse on 17/04/2013
i wanted to try this online streaming I thought it could be good,but being a bit of a film geek ive watch many of the movies that love film have, ive already seen them, they just cant keep up with what I would like to see , id be happy to pay a bit extra to watch films on stream if they where up to date releases but im afraid for even as cheap as it is just now it just aint worth it , if you are like me and cant watch a film twice stay away it sucks
written by moropio on 16/04/2013
I cancelled my account the next day of the payment, because I did't want to pay the next month. I supposed that I was going to be able to "enjoy" for the last month (because I had already payed for it) I couldn't, and they make me to pay again to reactivate my account!!!!
written by unterschriber on 10/04/2013
I have been subscriber of LoveFilm for quite some time now... first I was using only the Dics at Home plan's.... got bored of receiving movies that, although were in my playlist, were not my very first or second option... Feel waisting my money... then I change over to LoveFilm Instant (Watch Now). Initially looked really great... the first month and a half was great... of course... after that I could realize that the good selection had finished... and the only movies available for us to watch were crappy movies that we really couldn't care less. I thought... "well, we were watching too much... let's wait until some update of their Watch Now list comes available"... Ohh surprise... almost three months later... same old, same boring playlist that we had seen before... interesting movies were not available to watch on-line... So, in conclusion, although initially I was feeling really excited about LoveFilm.com, now I think is a waste of money... and I am seriously thinking to cancel my subscription, and change over to other options...
written by Madchamps on 10/04/2013
Like a really bad episode of you've been framed. Camera jerks made me feel ill so could only watch about 45 mins. So In summery bad film that makes you ill
written by on 06/04/2013
Lovefilm instant had a decent choice of TV shows when I joined, although film choice was poor. Now all the TV shows I was interested in have been replaced by old British sitcoms and things that you could probably find for free on 4od. Just looked and in the last 3 months, 21 new films have become available with the vast proportion foreign or biographies. Sort it out Lovefilm or I, and a lot of other customers, will be leaving.
written by on 01/04/2013
Love Film instant is a very poor product. VERY POOR film selection unless you're brain dead and like watching ancient B movies. User interface for film search is also laborious and you can't resume watching if you come back to film at a later time / date. They could learn a lot from BBC IPlayer. Don't be taken in by the publicity - it doesn't offer what it purports to.
Written on: 04/04/2013
You are reviewing INSTANT. You cannot review the entire LoveFilm service just based on INSTANT. The post option has a movie library that is MUCH bigger that what blockbuster had. In fact, with the games option, they even rent out over 500 ps2 and original XBOX games. Most of which you cannot find in any retail stores...
written by on 30/03/2013
Seems like a good idea to be able to watch a film as the urge takes you instead of having to sit and draw up wish lists. The problem with Lovefilm instant is that anything good that you may decided you'd like to watch WILL NOT BE ON THE LIST! The films avalible seem to be 99% B films. Utter rubbish. If you don't believe me sign up for the free trail and I bet you'll have cancelled before the end of the evening. Could have been good but is poo.
written by on 27/03/2013
Their streaming service is pretty average because I have got a 60" Plasma and also True HD Surround Sound system which I cannot make full use of when streaming as most of their movies are not HD and sound is only Dolby Digital (lossy). This puts me off streaming as well as their limited choice of films. Netflix is better for streaming as they have many films that actually play in 720p hd, however, their film choice is even less than Lovefilm. The post service is pretty good but their turn around times could be better (i.e. when they post a movie, it takes an extra day to arrive even though they use first class postage). Some of the latest titles take a bit longer to be available on Lovefilm compared to individual rental services like Acetrax, Blockbuster etc. however this is understandable as studio's are quite hard on services like Lovefilm - they make more money when people buy a title / rent individually. They have a massive catalog of postage titles so this part is good. Overall, the postage service is largely what I use and I can get in about 3 to 4 movies per week, so for £7.99 per month, not a bad deal compared with rental services like Blockbuster etc.
written by on 27/03/2013
Take love film on Holliday you can log on to buy anything but try to watch any thing Will not connect leave it at home . Hope I can get my subscription payment back ?
written by on 25/03/2013
I managed to watch 3 hours of a series one day, then kept getting error message 'please try again later'. I emailled their customer support and got a stock cut and paste reply suggesting I update Silverlight. My silverlight is up to date, the service just does not provide. Cancelled due to fecal product, old titles, and poor customer support.
written by raskar on 17/03/2013
Avoid any offers, try it for one month for free to know your self how worthless it is. Library is very small and mainly old movies. What is weird is some films are available to order as a DVD but not watch online :) My favourite experience with this garbage service is i was streaming a movie and i couldn't finish on the day, two days later it was taken off the online streaming list. I had an offer of 6 months for a tenner, i cancelled after three weeks. Rubiiiiiish
written by soa2k10 on 15/03/2013
If you're looking for a game rental service, avoid LoveFilm. They have a "priority list" which means absolutely nothing. I added 4 games and set 'Black Ops 2' to the highest priority. Instead, I received two low priority games which used up my 2-disc allowance for the month. There was no guarantee I'd ever receive my top priority games and no estimated time for how long I'd be waiting. Completely useless. Oh, and you have to call a call-center in India to cancel your service who throw everything in the book to get you to stay, regardless of your reasons for cancellation. I wasn't asked, I was *told* that instead of cancelling they were going to give me three months for the price of 1. I had to reiterate that I wanted to cancel, at which point I was told "Ok, I'm going to put your account on hold so you can try another service while we improve ours and you won't be charged for this for thre-" "NO, I said I wanted to cancel my account. Cancel it. I don't want a payment holiday. Please just cancel my account." For anyone looking for a decent games rental service, I recommend Boomerang Rentals. They give you an estimated time for waiting based on popularity of games, a priority list that works and quick turn-around.
written by on 14/03/2013
Lovefilm was okay in the days when laptops and desktops were the mainstream, then came touchscreen phones and Tablet computers...ANDROID becomes 70% of the market share and guess what? Love film won't stream on Android! Get with the times Lovefilm before time runs out! Move with the market and not against it because Kindle fire sales will not compensate for the customers you are hemorrhaging!!!
written by on 13/03/2013
I would not recommend this service to anyone. There are constant payment problems, the customer services are disgusting, I've called three times due to problems 2 out of those times, the person on the line has managed to cause an argument telling me it's not their problem, disgusting service, absolute rip off
written by on 13/03/2013
The actual renting of dvd's is quick and efficient and the selection is pretty good but Lovefilm instant is dire, there's not much choice and there is always streaming/buffering issues even though I have very fast broadband with no streaming problems on any other platform. Get Now TV by Sky instead, no posting back and forth and great streaming.
written by on 21/02/2013
The range is so poor, I usually find there's more on tv and usually more recent films too. every month i check the new releases and feel disappointed so it's going this month! I'd be happy to pay more but have access to a much wider range without the posting hassle. Will consider this again if and when the choice improves.
written by LayladylaySarah on 11/02/2013
Total rubush! I have just cancelled my lovefilms after the trial,not once did i get a film delivered that i had ordered,after i cancelled they still kept sending films i didnt pick and even though it only £4.99 a month they have taken £9.99 out of my account even though i only had them a month.
written by on 09/02/2013
there is hardly anything decent to watch on lovefilm. had the free trial and would definitely not spend money to continue using the service. dont waste your money.
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Mr-Button's Response to moropio's Review
Written on: 21/04/2013
exact same thing happened to me...
when you cancel you can say I want to keep watching - if you do and don't cancel then they take money the next month too!!!!
so the whole cancel process is a massive and very DELIBERATE rip off. this really does show the measure of the company.
they deliberately don't make this whole cancelation process clear and I'm certain they have r i p p e d off many many people this way.
Lovefilm - I hope you go broke!