Two days after my wife made a claim with More Than Car Insurance they lost it. She didn't get courtesy car (as stated in the policy wording). It was impossible talk to anyone on the phone about a claim - you will be transferred to another person, and then another person gives you the phone number you have to call and so on and on...

I can not recommend them to anyone.

I've been with More Than car insurance for 5 years, and everything seemed to be running fine until I changed my car about 3 months ago. I cancelled the policy after I sold my old car, but More Than did not explain all the pros and cons in relation to the NCB (No Claims Bonus) for life, which also got cancelled. However, later on I found out that I have to start everything all over again to start building my NCB protection for life. They could have suspended my policy until I got my new car. Anyway, luck of training caused this problem.

Now I got the new policy through More Than again via the telephone system, but after 5 days I found s cheaper deal by More Than on their website. So I took the web based offer and cancelled my existing policy within the cooling off period (14 days), and I am still awaiting the full refund. It is coming up to 3 months now and they keep saying that a cheque has been issued, but I haven't got anything as yet. I tried to contact their outsourced customer enquiries line abroad, but without much luck.


Overall, I must emphasise that they are still cheaper than other insurance companies; hence I am still with them! This is only applicable if you can put up with their customer service abroad; if you can, then I would suggest you take out an insurance policy with More Than.

UK based customer service is very good compared to abroad, but More Than is outsourcing their accounts and other departments to overseas call centres.

Having 2 disabled children, you try to make sure that your transportation needs for the children are covered, and use what you think are a reputable company. After some idiot smashed my car up while it was parked outside my home, I rang More Than car insurance. I had to pick up a hire car, collect my own car to be repaired from their garage. Had the hire car taken away, and I am still waiting another month for their cheque.

Easy to get cover online but once in More Than Car Insurance's grip the years following started to get expensive.

If they had not done this creeping price-rise thing I would still be with them.

I've been with More Than car insurance for 4 years, and up until recently they have been excellent. Then they outsourced customer enquirers abroad, and service has suffered. The lack of understanding of English really doesn't help.

More Than allow you to keep your no claims for life as long as you stay with them.
They do really look after you when you need to make a claim.