Scottish Power Electric Reviews

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★☆☆☆☆
1.2 / 5
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Scottish Power Electric

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★☆☆☆☆

“Boiler service”

Written on: 16/03/2018 by Jaydenj283 (1 review written)

Pathetic service from the on-set. Promised in January that an engineer will carry out boiler service. We are now in Mid-March, still waiting for the engineer to come out. They are in breach of the contract!!! Company run by muppets and staff trained by muppets. DO NOT use this company, ever!!!! Even my grandma who is 120 years could run this pathetic company. Useless!!!!!!!!!… Read Full Review

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★☆☆☆☆

“ET Come Home/ Scottish Power Go Away”

Written on: 11/02/2018 by dcncockburn (2 reviews written)

Scottish Power erroneously transferred (an "ET") my daughter's supply and cancelled her direct debit with her contracted supplier-all done wholly without her knowledge. Then they stayed quiet for 18 months-no welcome letter, no bills (monthly, quarterly or annual review), no actual readings or requests for readings, no tariff info. Then they contacted her by way of a letter threatening her with registering a credit default and demanding 18 months of unpaid bills. In the complaints process… Read Full Review

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★☆☆☆☆

“Awful company for the elderly!!!”

Written on: 23/01/2018 by caggiewag (1 review written)

Awful company for the elderly Awful company for the elderly. they dont keep open the winter warm front till the 31st jan like they should. For those that have just found out they are entitled to this scheme beacuse of their illness or age. This company couldn't care less about their customers needs. Wether they are elderly or sick. What has happend to the customer is aways right? Very bad customers pratice . Stay away and go elsewhere!!! Useful … Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 13/12/2017 by Christmas333 (1 review written)

Scottish powers are disgraceful as a company . They failed to attend 4 appointments to install a meter ,with no contact to say that they could not attend and no apology or explanation as to why . I had to take 5 days of work ( the 5th appointment they actually attended) The appointments were from 8am to 4 pm so not even an am or pm . They feel £30 compensation justifies me having to take 4 days of my annual leave ! Avoid Scottish powers !!… Read Full Review

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Faxbax56's Response to Christmas333's Review

Written on: 12/01/2018

yes arranged to have isolation unit fitted said would ring 20 before arrival as house empty no call just stuck card through door bad service in rate 1 to 10 ten being the best would give 0

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★☆☆☆☆

“Scottish Power - Intimidating Bully Boys”

Written on: 13/12/2017 by DeaconPereira (1 review written)

Appalling customer service. Over the last two months Scottish Power have three times tried to bully and intimidate me into increasing my monthly direct debit. Their latest letter said this was due to any of 1 a change in my energy use (not as far as I know, and I’m the one switching power on and off) 2 previous debit on my account (I have never owed them any monies that have not been paid, in fact when they first tried this, I was £80 odd pounds in credit and did they offer to pay me… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 09/12/2017 by jrf1968 (1 review written)

First time I ever wrote a review. I just left Scottish Power for EDF. Their customer service was horrendous. I had a smart meter installed 3 months ago, the associated problems are too many for me to write down. Here's a summary: the meter was registered to the wrong address; 2 visits from engineers who failed to fix; today I got a phonecall cancelling 3rd visit due to lack of manpower (3 months after the first visit); I had to proactively phone to arrange every appointment; online bill still… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 04/12/2017 by suziewhaites (1 review written)

called up to give final meter readings. The operator told me my final bill would be over £400. I asked him to check the reading as we were hardly ever in the house, he’d taken down the electricity reading incorrectly with 2000 extra units. When I corrected him, he said he couldn’t calculate it then, imagine my shock when the email I received said I owed over £400. Went to look at my account as advised on the email and it had been deactivated. After waiting over 20 mins on the phone, I… Read Full Review

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★☆☆☆☆

“when your summer bill more than winter one!”

Written on: 22/11/2017

In the years I have been with this company have been put on the worse plan available and or the first time ever had a bill for summer months which was nearly 120 pounds more than winter months one. Its time to leave… Read Full Review

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★☆☆☆☆

“Appallingly Incompetent Imbociles”

Written on: 17/11/2017 by AdelynConley154 (1 review written)

Haven't got a clue company after twenty years I'm switching .Their lack of communication ,order ,integrity is atrocious .Failed lack of details ,dates ,failed appointments ,ringbacks ...my list is endless .It's took 5 weeks to speak to a Manchester even then she is rude and useless .Poor very poor… Read Full Review

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★☆☆☆☆

“Been on a DD for years but in July 2016 was hit with a...”

Written on: 02/10/2017 by djrimmer (1 review written)

Been on a DD for years but in July 2016 was hit with a bill for £750. When I queried it, I was told it was because my meter had not been read since 2014. My reply to that was they didnt know that the official meter reader was a mate of mine and he confirmed that he had read the meter at least twice in that time. Not only that I had phoned intermediate meter readings to them as well. When you try to contact them on the phone the automatic system keeps you on the line for ages......be warned… Read Full Review

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★☆☆☆☆

“Disgusting service ”

Written on: 28/09/2017 by Dobbo245 (1 review written)

From day one customer service can not give a straight answer different advice from different people nobody seems to know what there are doing had 100% accurate reading for a long time then they slap you with a large bill Ion top of DD Stay well clear can not wait to change supplier… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/09/2017 by lawrencebennett (1 review written)

Terrible customer service. I recently switched and sent them my initial meter readings as requested. They bungled these, recording an absurdly low starting reading for electric. I am now trying to ring them to correct. Waiting times to talk to someone very long so I took their callback option. Callback came late and when I told the machine I was ready, I had to queue another minute only to have the customer service rep hang up immediately. So now I am going thru this again, with even longer… Read Full Review

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★☆☆☆☆

“refund”

Written on: 10/08/2017 by standreang1 (1 review written)

changed my energy suppler last may, waiting for refund ever since, promise you the earth, take your money and they don't care, I am a single mum with one child and have been let down badly by Scottish power, how they can get away with this I don't know, but will be seeing them in a small claims court if I don't get my money within the 7 to 14 days I have now been told I will get it… Read Full Review

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★☆☆☆☆

“Rubish customer services ”

Written on: 20/07/2017 by Aldeny160 (1 review written)

Never recommend them to anyone. very poor customer services. many promises never help. The most significant issue is when I moved to the flat the Gaz meter is prepayment one. wherever I toped it the credit gone. I phoned them they promise to resolve by giving my money back. They sent 2 times cards and the meter didn't accept it. and every time I sent email they promise to solve and nothing. another thing is I asked to change my meter to credit meter and they gave me appointment after 3 week and… Read Full Review

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★☆☆☆☆

“Will not sort out incorrect billing.”

Written on: 01/05/2017

I have been trying to sort out the bills of my mother-in-law for three years. Since a meter change in 2014 she has been receiving bills of up to £1800 Nothing has been done despite repeated contact and complaints with the company,including a visit from a company representative. The house is now sold and the new owners will be taking over with this matter unresolved! A complete nightmare… Read Full Review

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★☆☆☆☆

“Dreadful, dreadful. dreadful”

Written on: 21/04/2017 by Evier170 (1 review written)

On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After… Read Full Review

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★☆☆☆☆

“Terrible engineers and service”

Written on: 21/03/2017

I have had 5 engineers come round and try and fix my boiler over the last month. They all diagnosed different things. Today was the last straw, the engineer just looked at the boiler and played around a bit with it but now I have no hot water. The problem before was the pressure of the hot water not the temperature. He left me his morning and I realised I never had any hot water, so I called straight away to get him back. They will not fix the fault because we have lime scale! This engineer… Read Full Review

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★☆☆☆☆

“Worst customer service EVER! Avoid company!”

Written on: 14/03/2017 by Elltom (2 reviews written)

Have been trying to pay a bill for 3 months and despite numerous calls, several emails all promising to resolve this within 48 hours we have still not heard from Scottish Power. Avoid this company, they're a nightmare… Read Full Review

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★☆☆☆☆

“Terrible customer sevice”

Written on: 22/02/2017 by Peony0819 (1 review written)

Hard work, seriously i I have changed provider, waste of my time that I will never get back… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 11/02/2017 by lucretia_ten (5 reviews written)

I was with scottish power for my gas and electric for a few years on and off (changed suppliers occasionally) but I received nothing but trouble the last 2 times. When it came to final billing, they completely mucked it up and charged me twice for a quarter and then they kept changing the amount. I had a screen capture showing my zero balance but ended up owing them over £130 - how on earth does that happen. According to SP they had a new system put in, so they couldn't access the old one to… Read Full Review

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Standreang1's Response to lucretia_ten's Review

Written on: 10/08/2017

agree with you

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Standreang1's Response to lucretia_ten's Review

Written on: 10/08/2017

agree with you

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