Scottish Power Electric Reviews

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Scottish Power Electric
★☆☆☆☆
1.2
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“OMG where do i start”

★☆☆☆☆

written by on 04/07/2018

absolute shame that I had to even give them one star. Been trying to sort a direct debit out for 6months, ended up owing them £500 so they threatened me with action then accused us of cancelling the direct debits that they didn't set up correctly, then either said they couldn't hear me on the phone or just tried to keep increasing the direct debit from £50 to £200. What a set of absolute incompetent idiots and so so frustrating. Their customer service skills are completely NIL & the line managers run it like their own little empire. I am gobsmacked the conversations I have had to endure just to pay a bloody bill. They just want you to pay more whether you use it or not to get in credit with the users money.

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“Avoid joining this company”

★☆☆☆☆

written by Leaving2 on 18/06/2018

I had an on going complaint with scottish power for over 3yr. I eventually though at last it had been sorted in April this year, after 100s of calls,e-mails etc too them. But the problem as started again this morning, so again i have spent all morning on the phone to them and Morrisons who read the meters to be told someone will get back to me on Monday. I suggest people read the article in Saturdays yorkshire post about Scottish Powers Bully Boy tatics, been band by the Ombudsman in 2015 banned them from taking on anymore business, sorting out their staff,address their consumer failings. Sending bailiffs to a customer last year that was even their customer and again to an 80yr old man demanding letters etc for £15000 this year even though his family had told them a number of times that he WAS NOT a customer. I will now be looking in to leaving this company as had enough of their incompetence.I only gave 1 star as it wouldn't let me leave them blank.

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“Absolutely terrible company”

★☆☆☆☆

written by Josej54 on 18/06/2018

Absolutely terrible company. They couldn't give two #*#* about their customers. I have had their debtor company chase me on two occasions, all due to the fact that Scottish power have messed up my bill more times than I can count in the past two years. One occasion they refused to acknowledge our start meter readings, despite photographic evidence to prove our case. They wanted £1500 from me, and it took the best part of 10 months to correct the problem. In that time I received no less than 50 bills through my door ( I literally have a book of bills) and had debtors ringing me trying to get me to pay. Days off work, hours and hours spent on the phone, and I get no compensation and a black mark against my name. The most current occasion of problems was to do with our meter being broken and stuck on day rate. Despite me contacting them immediately, they assured me that the issue would be put right and not to worry that it was stuck on the much higher rate. 4 months later someone comes to replace the meter. From here, they completely ignored the fact that the readings were incorrect and proceeded to chase me for the much higher amount. So according to them I am expected to pay this extraordinary amount on my bill, and they have now set their debtors on me AGAIN. How does this make it fair for the customers? I beg you, if you are thinking of going to Scottish power, DONT. They will screw you over at any sight of an issue, then you are forced to communicate with their third party offshore customer services department, who quite frankly, don't give a damn. Please for the love of all that is holy, do not use Scottish power. Disgusting company!

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“Do not use”

★☆☆☆☆

written by Ross17 on 03/05/2018

I contacted SP in June 2017 to provide meter readings, only to be told they could not accept them and someone would call back to rectify this. On this same phone call i expressed concern that i may not be paying enough and i was willing to pay more each month, so as not to receive a large unexpected bill. Scottish power never called back, so through out the year i called up Scottish Power and had the same conversation again and again and this has never been resolved. In January this year i raised an official complaint, which did nothing to resolve the matter, then on the 28th of March i was told that i owe Scottish Power £2270. It is now the 03rd of May 2018 and i still have not heard anything back from Scottish Power. I have called them 5 times and emailed them on many occasions since i received my ridiculous bill and i have been promised call back but nothing. To top this off i was the account holder for my mother who had dementia, but she sadly passed away in March, so her bank account has be frozen. I have told Scottish Power this and they still don't seem to care. So as of today's date, i have not paid anything and have not heard from anyone.

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“direct debit mess up”

★☆☆☆☆

written by gqLane372 on 03/04/2018

After giving six security answers my name being the first then asking me if I am the account holder. Stupid!! Wanting to change dd from 19 to 1 of the month and having just paid the 19 dd they took another dd 12 days later although confirmed it would not happen tried to get refund was told get in touch with your bank.their mistake but had to deal with it myself they have no customer empathy leaving them asap

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“Boiler service”

★☆☆☆☆

written by Jaydenj283 on 16/03/2018

Pathetic service from the on-set. Promised in January that an engineer will carry out boiler service. We are now in Mid-March, still waiting for the engineer to come out. They are in breach of the contract!!! Company run by muppets and staff trained by muppets. DO NOT use this company, ever!!!! Even my grandma who is 120 years could run this pathetic company. Useless!!!!!!!!!

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“ET Come Home/ Scottish Power Go Away”

★☆☆☆☆

written by dcncockburn on 11/02/2018

Scottish Power erroneously transferred (an "ET") my daughter's supply and cancelled her direct debit with her contracted supplier-all done wholly without her knowledge. Then they stayed quiet for 18 months-no welcome letter, no bills (monthly, quarterly or annual review), no actual readings or requests for readings, no tariff info. Then they contacted her by way of a letter threatening her with registering a credit default and demanding 18 months of unpaid bills. In the complaints process, Scottish Power then "misstated" the legal/regulatory position and also advised her that she could not switch back until she paid her back bill which was based on their wholly estimated basis and on the highest tariff rate that they had unilaterally applied to her account. Needless to say, no offer of compensation to date for such appalling mis-service and mistreatment as well as numerous breaches of every energy/consumer code. In these environmentally sensitive times, I hate to think what these guys at Scottish Power are smoking?!

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“Awful company for the elderly!!!”

★☆☆☆☆

written by caggiewag on 23/01/2018

Awful company for the elderly Awful company for the elderly. they dont keep open the winter warm front till the 31st jan like they should. For those that have just found out they are entitled to this scheme beacuse of their illness or age. This company couldn't care less about their customers needs. Wether they are elderly or sick. What has happend to the customer is aways right? Very bad customers pratice . Stay away and go elsewhere!!! Useful

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“Disgraceful ”

★☆☆☆☆

written by Christmas333 on 13/12/2017

Scottish powers are disgraceful as a company . They failed to attend 4 appointments to install a meter ,with no contact to say that they could not attend and no apology or explanation as to why . I had to take 5 days of work ( the 5th appointment they actually attended) The appointments were from 8am to 4 pm so not even an am or pm . They feel £30 compensation justifies me having to take 4 days of my annual leave ! Avoid Scottish powers !!

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Faxbax56's Response to Christmas333's Review

Written on: 12/01/2018

yes arranged to have isolation unit fitted said would ring 20 before arrival as house empty no call just stuck card through door bad service in rate 1 to 10 ten being the best would give 0

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“Scottish Power - Intimidating Bully Boys”

★☆☆☆☆

written by DeaconPereira on 13/12/2017

Appalling customer service. Over the last two months Scottish Power have three times tried to bully and intimidate me into increasing my monthly direct debit. Their latest letter said this was due to any of 1 a change in my energy use (not as far as I know, and I’m the one switching power on and off) 2 previous debit on my account (I have never owed them any monies that have not been paid, in fact when they first tried this, I was £80 odd pounds in credit and did they offer to pay me back? NO!) 3 Change in my tariff. Again no. On the first occasion I had to speak to them about their extortionate demands, after (I thought) it had been sorted out, their operative then persuaded me to extend my current tariff to the end of 2018, so no, I don’t think that has changed. I also feel that this extension of time on the tariff was gained under false pretences as the person I spoke to then assured me that she had sorted everything out and I would not be bothered again) They demanded that I increase my payment to three times what I am paying. As I told their operative, when I owe them money I will pay it. I am not willing to put over £1,000 into thiher bank account to for them to get the interest on it (even at the very low interest rate then banks are currently offering). When the person I spoke to put my payment back to its normal amount, he then had the temerity to ask whether, if he changed my payment to that normal amount(which is what it is and has been for some time) I would be able to afford to pay other bills, council tax, insurances etc – WHAT??? Well excuse me, but if they think I can pay all those things and pay them three times the amount they were demanding why should paying three times less be any more difficult for me? He also asked me other questions which I had already answered twice before (were we over 65?, did anyone have any health issues which would give us a priority status? etc. etc.) Don’t their staff put these things on record? No wonder I had to queue on the phone for 26 minutes and 48 seconds. If they were doing their job properly, information would be stored on their files and maybe then the queues to speak to operatives would be cut dramatically. As I said at the start of this letter, I suggest you get yourselves sorted out. These sort of tactics used on vulnerable elderly people could make life very difficult, you should not be using them. Had you done this to either of my neighbours they would be frantic! Shame on you.

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“Abysmal service”

★☆☆☆☆

written by jrf1968 on 09/12/2017

First time I ever wrote a review. I just left Scottish Power for EDF. Their customer service was horrendous. I had a smart meter installed 3 months ago, the associated problems are too many for me to write down. Here's a summary: the meter was registered to the wrong address; 2 visits from engineers who failed to fix; today I got a phonecall cancelling 3rd visit due to lack of manpower (3 months after the first visit); I had to proactively phone to arrange every appointment; online bill still thinks I do not have a smart meter. The last straw was total failure to call customer services despite waiting on the phone for half an hour. I gave up and went to uswitch!

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“Disgusting”

★☆☆☆☆

written by suziewhaites on 04/12/2017

called up to give final meter readings. The operator told me my final bill would be over £400. I asked him to check the reading as we were hardly ever in the house, he’d taken down the electricity reading incorrectly with 2000 extra units. When I corrected him, he said he couldn’t calculate it then, imagine my shock when the email I received said I owed over £400. Went to look at my account as advised on the email and it had been deactivated. After waiting over 20 mins on the phone, I called on another phone (I’m still hanging on) put in my account number with 1 digit changed, they answered immediately, asked them to give me the meter readings - it was still 2000 more. After disappearing for 8 minutes he came back and told me my bill was now £350. Strange when each unit costs 16.04p which at 2000 units comes out at an error totalling £320.80. I told him he was wrong and how much I expected it to be - went away again and came back with the amount i’d Given him. No apology. I asked him to reactivate my account as it was illegal to prevent somebody viewing their bills. He said as we’d left the property they couldn’t. Told him to email me them - he couldn’t. I will be taking this further. Absolutely disgusted in this - at best incompetent company (bet they don’t make mistakes in the customer’s favour)

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“when your summer bill more than winter one!”

★☆☆☆☆

written by on 22/11/2017

In the years I have been with this company have been put on the worse plan available and or the first time ever had a bill for summer months which was nearly 120 pounds more than winter months one. Its time to leave

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“Appallingly Incompetent Imbociles”

★☆☆☆☆

written by AdelynConley154 on 17/11/2017

Haven't got a clue company after twenty years I'm switching .Their lack of communication ,order ,integrity is atrocious .Failed lack of details ,dates ,failed appointments ,ringbacks ...my list is endless .It's took 5 weeks to speak to a Manchester even then she is rude and useless .Poor very poor

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“Been on a DD for years but in July 2016 was hit with a...”

★☆☆☆☆

written by djrimmer on 02/10/2017

Been on a DD for years but in July 2016 was hit with a bill for £750. When I queried it, I was told it was because my meter had not been read since 2014. My reply to that was they didnt know that the official meter reader was a mate of mine and he confirmed that he had read the meter at least twice in that time. Not only that I had phoned intermediate meter readings to them as well. When you try to contact them on the phone the automatic system keeps you on the line for ages......be warned folks, I have put my case to the power ombudsman, who is, as we speak investigating

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“Disgusting service ”

★☆☆☆☆

written by Dobbo245 on 28/09/2017

From day one customer service can not give a straight answer different advice from different people nobody seems to know what there are doing had 100% accurate reading for a long time then they slap you with a large bill Ion top of DD Stay well clear can not wait to change supplier

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“Terrible customer service”

★☆☆☆☆

written by lawrencebennett on 25/09/2017

Terrible customer service. I recently switched and sent them my initial meter readings as requested. They bungled these, recording an absurdly low starting reading for electric. I am now trying to ring them to correct. Waiting times to talk to someone very long so I took their callback option. Callback came late and when I told the machine I was ready, I had to queue another minute only to have the customer service rep hang up immediately. So now I am going thru this again, with even longer queues. This is crazy. I give them a simple and accurate piece of information -- two meter reading numbers and they cannot manage the simple task of copying / adding them to my account details.

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“refund”

★☆☆☆☆

written by standreang1 on 10/08/2017

changed my energy suppler last may, waiting for refund ever since, promise you the earth, take your money and they don't care, I am a single mum with one child and have been let down badly by Scottish power, how they can get away with this I don't know, but will be seeing them in a small claims court if I don't get my money within the 7 to 14 days I have now been told I will get it

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“Rubish customer services ”

★☆☆☆☆

written by Aldeny160 on 20/07/2017

Never recommend them to anyone. very poor customer services. many promises never help. The most significant issue is when I moved to the flat the Gaz meter is prepayment one. wherever I toped it the credit gone. I phoned them they promise to resolve by giving my money back. They sent 2 times cards and the meter didn't accept it. and every time I sent email they promise to solve and nothing. another thing is I asked to change my meter to credit meter and they gave me appointment after 3 week and I keep waiting at that day and no one come and every one hour I phoned they said 10-15 minutes he will be there. never ever recommend anyone to go with them.

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“Will not sort out incorrect billing.”

★☆☆☆☆

written by on 01/05/2017

I have been trying to sort out the bills of my mother-in-law for three years. Since a meter change in 2014 she has been receiving bills of up to £1800 Nothing has been done despite repeated contact and complaints with the company,including a visit from a company representative. The house is now sold and the new owners will be taking over with this matter unresolved! A complete nightmare.

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Asked by 8a7bb1e on 4th April 2014 Report this content
Scottish power changed my prepay meter as I am disabled and I am suppose to be paying direct debit. They haven't even told what tariff I will be on, they said they don't know yet. Why? It has been 6 weeks, getting worried.

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Answers (2)
Report this content tracey2010 Written on: 07/04/2014
There should be no reason why they can't tell you what tariff you are on. I honestly wouldn't trust them. Go on Uswitch and find a tariff that suits you. I'm with EDF and can't fault them. Will never use SP again.
Report this content oggie1 Written on: 10/04/2014
If they are supposed to be getting in touch with you via e-mail don't hold your breath. My advice is to ring them and don't take any excuses from them otherwise they will put you on a tariff and may not even tell you what that tariff is. Good grief if they don't know what tariff you should be on there's not but chance for the rest of us. Just keep badgering them that seems to be the only way. Good Luck
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