Expedia Reviews - www.expedia.com

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★☆☆☆☆

“This company is absolutely appalling and I am...”

Written on: 09/08/2010

This company is absolutely appalling and I am mystified as to how it is still in business.

It is hopeless at customer service and ignores e-mails and letters when there is a problem.

In my case I am still trying to get a refund for a flight in April that was cancelled as a result of the Icelandic volcanic eruption.

Use this company at your peril… Read Full Review

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★☆☆☆☆

“DO NOT BOOK THROUGH EXPEDIA. ”

Written on: 06/08/2010

DO NOT BOOK THROUGH EXPEDIA.
The customer service is the worst i have ever come across. They are rude, very unhelpful and really dont know what they are talking about. They love the 'hold' button. I have spent hours on the phone to these people to no avail. All i want to do is amend my flight to a different date. They first said it could not be done but after MANY emails they apologised for the inconvenience and said it actually could be done. (They have no proof that it couldnt). Also the… Read Full Review

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★☆☆☆☆

“worst site dont book again....they are giving wrong...”

Written on: 02/08/2010

worst site dont book again....they are giving wrong info....don't go to expedia… Read Full Review

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★☆☆☆☆

“I cannot scream loudly enough DO NOT BOOK THROUGH...”

Written on: 01/08/2010 by Clare Emily (1 review written)

I cannot scream loudly enough DO NOT BOOK THROUGH EXPEDIA!

Not only will they mess you around, but they won't take responsibility for their mistake afterwards; what kind of a company is this and how long will we continue paying them to stay afloat?

Expedia, it is time for change or for you to give it up before someone actually gets hurt - Their negligence put me in denger - they messed up my flight, which left me stranded in Rio in the middle of carnaval and cost me a small fortune and my… Read Full Review

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★☆☆☆☆

“I just got back from a family vacation from St....”

Written on: 31/07/2010

I just got back from a family vacation from St. Catherine, Ontario. I'm glad I only booked the hotel and the car through Expedia. I had a problem with the car rental company, Hertz, I called Expedia customer service to see if I could get some help in solving the problem. After waiting for 45 minutes on the phone, got to speack to a superviser who clearly told me that he cannot help me.
If you are looking for a bad travelling experience and unexpected fees, book with Expedia… Read Full Review

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★☆☆☆☆

“Never, never, never book through Expedia if you think...”

Written on: 30/07/2010

Never, never, never book through Expedia if you think there is any chance whatsoever that you may need to use their customer service team or that you may hve to rely on them to sort out any problems you may encounter.
I originally booked a 10 day holiday to Toronto( for 21 april) in February and paid up fully by credit card.However, like many I was caught up in the ash cloud saga and my flight out was cancelled and therefore by default so was the holiday. I rang expedia on the 22nd and stated… Read Full Review

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★☆☆☆☆

“If you want no solution for any trip related problem,...”

Written on: 29/07/2010

If you want no solution for any trip related problem, if you want a customer service that is non existant, Expedia is the way to go !… Read Full Review

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★☆☆☆☆

“This is the worst web site ever. I have been on the...”

Written on: 23/07/2010

This is the worst web site ever. I have been on the phone for the past 2 and a half hours trying to book a vacation package. They got all my information including my credit card and then as they were submitting it, their system went down. This is the second time that this is happening to me. What is awful is that they can not gurantee, that my credit card hast been charged or not until their system goes up. I reuestd twice to speak to the Manager. The first time the sales rep, told me… Read Full Review

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★☆☆☆☆

“The customer service is absolutely appauling and lying...”

Written on: 22/07/2010

The customer service is absolutely appauling and lying is a common practice as is keeping you waiting on the phone for ages (in a hope that you'll give up and go away?). Their website had glitches due to which their confirmation e-mail stated a return date different to the one i booked for! When I phoned to change the date next day they held me on the phone for 1 hour resulting in a promise to sort it next day. The following day nobody called back and after being kept on the phone for another… Read Full Review

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★☆☆☆☆

“I booked a flight through Expedia.com for July 20th. ...”

Written on: 22/07/2010

I booked a flight through Expedia.com for July 20th. When I got to the airport they had a flight out for me on July 27th. A full week away. I called back they said they switched me to next flight out, charged me an additional $250, again when I got to the airport no ticket, Thankfully Delta switched out the ticket. When I got home I called an was told trip not reticketed because they needed 24 hours. Had they told me that I would have postponed trip by the 24 hrs. By not being Honest they… Read Full Review

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★☆☆☆☆

“Expedia is interested in taking your money, taking...”

Written on: 21/07/2010

Expedia is interested in taking your money, taking their cut, and moving on to the next unsuspecting "customer". I can no longer make my trip because i was taken ill and the dr said: "No travelling". Expedia continues to make it difficult for me to get a refund. First they claim there is no process for emailing my documents. I need to either fax or mail it. The fax number is always busy its been 1 week now. I need the refund to help pay for my ER bills but Expedia says there is no other way… Read Full Review

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★☆☆☆☆

“Simply awful. The customer service is the worst I have...”

Written on: 21/07/2010

Simply awful. The customer service is the worst I have experienced. Call handlers are dotted at random across the globe. Un surprisingly this meant my refund request was lost. All they could suggest was "maybe you didn't book with Expedia" ... If only that were true.

If you are reading this and have not yet booked with Expedia. Don't… Read Full Review

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★☆☆☆☆

“Horrible experience on tickets cancellation and...”

Written on: 20/07/2010

Horrible experience on tickets cancellation and refund.I would not recommend to buy air tickets of foreign airlines through Expedia

Expedia's system is disconnected from reality. They will tell you that flight is cancelled, but when you call to airline directly - your flight is still booked. Expedia's will confirm that refund was made and blame Credit card issuer for delay - in reality Expedia will not refund your tickets. And worse of all - they will charge you twice for the same tickets… Read Full Review

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★☆☆☆☆

“Yes, Expedia occasionally has some of the better...”

Written on: 18/07/2010

Yes, Expedia occasionally has some of the better prices for flights. However, when you add in their EXTREMELY poor customer service, lack of resolution even with the slightest problem, you're better off using Orbitz or Kayak. When I called Expedia about a problem I was having, Jose, a "supervisor" copped an attitude and said, "you remember what was said during your conversation with an Expedia agent a year ago?"

...Yes, Jose, I do remember because I was actually part of that phone… Read Full Review

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★★★★★

“HOLIDAY MT.RESORT in MT. VIEW AR ”

Written on: 12/07/2010

HOLIDAY MT.RESORT in MT. VIEW AR
very nice place the owners are very nice, cabins clean, pool kept clean they have a brand new cabin #20 the back deck is right on the water of the swinging bridge the money is very much worth your stay and not but about two miles form the ozark folk center and maybe three miles from town they have a walmart and harps also a lot of mom and pops dining downtown and shopping besure if its rains to be careful because the pine wood on the decks of cabins get very… Read Full Review

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★★★★☆

“My boyfriend and I went to Florida last year with...”

Written on: 11/07/2010

My boyfriend and I went to Florida last year with expedia. Their prices were amazing so we decided to book with them, we were a little nerveous at first as we had never gone with them before but friends had so we went for it. Im so glad we did. Our 2 week holiday went without a hitch, we flew with Thomson and stayed at a hotel on International Drive. There were no problems at all and we had the most amazing holiday ever. The only thing we didnt realise was that we had to pay for the second bag… Read Full Review

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★☆☆☆☆

“I have been an Expedia customer for many years, but...”

Written on: 10/07/2010

I have been an Expedia customer for many years, but this was such a horrible experience with Expedia customer support.

At the end of March 2010, I tried to book a reservation in Klamath Falls, OR for 1 night at the end of April. However, while trying to confirm the reservation, the website returned with a message that the reservation was unsuccessful and to try again later. I tried again 15 minutes later but had the same result. I gave up and booked the room through Orbitz.com.

A few days… Read Full Review

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★☆☆☆☆

“I booked a hotel room for a 2 evening stay at the...”

Written on: 09/07/2010

I booked a hotel room for a 2 evening stay at the Saskatoon Travelodge. I have stayed at many of these and have never been subject to the "kennel like" conditions that this hotel has to offer. The person I dealt with was stationed in Egypt! Had no idea of rates, additional charges, etc. Needless to say the booking process was quite a lengthy procedure. When we were finally billed we had additional charges that were not quoted to us, which was a surprise of course. Based on the service… Read Full Review

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★☆☆☆☆

“Dealing with expedia for booking a simple flight from...”

Written on: 07/07/2010

Dealing with expedia for booking a simple flight from Canada to the USA, one of the worst experiences I've dealt with any customer service, it all started when i didn't receive my itinerary by email, but the money was taken off my credit card, when i called in to enquire i was hung up on the first couple times, finally promised a call back from a supervisor in 90 minutes, hours went by with no response,I called back again got hung up on, when i was finally was put through to a supervisor after… Read Full Review

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★☆☆☆☆

“Never ever use Expedia to book anything! If I could...”

Written on: 06/07/2010

Never ever use Expedia to book anything! If I could give the call centre a 1/2 star I would have. I called over 15 times to change a booking. I was subjected to being held in their "queue" for over 15mins each time at a cost of 10p per min. This is shocking. When I did get an answer they wanted to charge an exortinate amount and it was cheaper and quicker to rebook a flight direct with the airline. Be warned EXPEDIA are making a ton of money from us when we call… Read Full Review

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