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★☆☆☆☆

“Card keeps getting flagged up for fraud ”

Written on: 18/07/2017 by DannyDddddddddddddd (1 review written)

The last 4 bookings I have tried to make have not worked, instead of a nice easy booking online, I've had to call them, then after going through all the payments they say they have to put me through to the fraud team every time. Just book with booking.com much less haste… Read Full Review

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★★☆☆☆

“This is the worse room ever . Dog hair in the bed ,...”

Written on: 17/07/2017 by Azevedo (1 review written)

This is the worse room ever . Dog hair in the bed , the floor has hair and dirt on it ! Bed has stains on bed spread !! I will not stay here again . Very dirty… Read Full Review

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★★☆☆☆

“Ignored customer complaints”

Written on: 17/07/2017

After trying several times to take care of Mia Reef, Isla Mujeres, Mexico room cleanliness and requesting room changes, we finally called Expedia to complain. They said they would contact the resort and get back to us. We waited 2 days, no response. We finally called Expedia again and they said when they tried calling the resort no one answered the phone.......we gave up. Greatly disappointed with them. Spent a lot of money for a vacation that was a huge let down… Read Full Review

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★★★★★

“Delivers everything is promises to!”

Written on: 27/06/2017 by Bain131 (1 review written)

Expedia is fantastic! I've booked them twice for my trips to Seattle and Cancun. Both times, I also booked rental cars and excursions on top of the hotel and flights. Both times, everything was perfect. The rental cars were booked properly, the excursions were set up, the flights were perfect, and the hotel had everything they needed. I was shocked to see their review so low, but reading through, I see why. People only review when something goes wrong, but rarely ever when something goes right… Read Full Review

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★☆☆☆☆

“EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA...”

Written on: 16/06/2017

June 16, 2017 EXPEDIA DECEIVES, MISLEADS -- NEVER PATRONIZE EXPEDIA AGAIN. I just returned from a week in Honolulu -- Flights,Transfers, & Hotel via Expedia [I cannot find a way to do Yelp nationally, so have to do it via a local office -- want the local folk to send it up to the real suits wherever Expedia does its business nationally]. The "Hotel" turned out to be a privately owned condo, in a place called the Castle Waikiki Grand Hotel. A misnomer if there ever was one. 1. That was the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/05/2017 by cfraser44 (1 review written)

Don't use Expedia to book a trip. I needed to book a package (flight, hotel and car) with 2 people one way and only 1 person return. I was advised that Expedia could not do this and had to book the trip for 2 people one way, and arrange a separate ticket for one to return. After I booked, I found out that doing this costs an extra $500, yet Expedia did not advise me of this at the time of booking. When I contacted Expedia they stated that packages always included return and that this was a… Read Full Review

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★☆☆☆☆

“BAD BAD BAD BAD ”

Written on: 25/05/2017 by Brenton211 (1 review written)

Never again will i book with through expedia. I logged onto my account and it showed that the room will be a rate of 81. 00 however after booking and ready to pay it shows me 107. 00 per night. I called expedia and was on the hone with them for almost an hour and no one was able to help me. However made me feel as if i didn't know what i was talking about. it got to a point where i was very upset and they didn't seem to care. Told me i can call customer suport which i told tem thats the… Read Full Review

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★☆☆☆☆

“buyer beware!”

Written on: 19/05/2017

I can no longer trust this company and would not recommend them to my worst enemy!… Read Full Review

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★☆☆☆☆

“Kicked out from Gran caribe real”

Written on: 06/05/2017 by 80Bailey (1 review written)

I Got Kicked Out Like A Dog From Gran Caribe Real I am a 51 year old man, resident from New England that had big hopes and saved for this dream vacation. We were a group of 5 couples. The night of Friday, April 21st, after a long day I sat at the lobby at 11:45pm. I saw a little fish massage tub and dipped my feet in for 10 seconds. I quickly got approached by security and I apologized for the incident. The night manager and 4 security guards surrounded me. I felt threatened and scared and… Read Full Review

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★☆☆☆☆

“2017 Hotel stay at Quality Inn in Modesto, CA has BED...”

Written on: 19/04/2017

Expedia did a good job in booking this stay. However, I was double charged by the hotel. I attempted to contact the manager for 3 days after with no response. Expedia is the one who gave me a voucher and refund, not the hotel. After 2 weeks of being at home, I found bed bug larvae all over my luggage. I then remember seeing a grown bed bug in my room, thinking it was a baby roach. I then looked up past reviews on this place, which have bed bug reviews!! Now my girls and I are currently dealing… Read Full Review

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★☆☆☆☆

“Misleading People for Reservation”

Written on: 17/04/2017 by iuFitzgerald418 (1 review written)

Expedia's agent misled me on the cancellation policy and rush me to book the hotel. Every time I call Expedia for something, I have to wait more than half hour before someone can talk to me on the phone. Wasting time… Read Full Review

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★☆☆☆☆

“no booking confirmation”

Written on: 11/04/2017 by Johnnb (1 review written)

After booking a hotel through expedia, I expected a booking confirmation to be sent to my e mail address, when it never arrived I sent 3 e mails over a number of days requesting a confirmation of my booking, back e mail was replied to with an automated e mail promising they would get back to me within 24 hours but they never did, about 3 or 4 days after my fourth e mail they sent me a message stating they wold send me confirmation of my booking and I could also go to the my trips section of… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/04/2017 by Black384 (1 review written)

Booking ID :  OF2VAW Booking description : Round trip business class flights from Kolkata to Koh Samui via Bangkok Problem : Got an email from Expedia saying that that one leg of the return trip flight (Koh Samui to BKK)  had an issue as the airline was no longer operating a business class service on that particular flight, and wanted to offer a different/earlier flight that did operate business class. I accepted this change and said that I was fine with either the alternative flight or happy… Read Full Review

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★☆☆☆☆

“Sold me a smoking a room without disclosing that it...”

Written on: 02/04/2017

Sold me a smoking a room without disclosing that it was a smoking room before I booked the room. Did not stay there and checked into a different hotel. Expedia refuses to refund the costs saying that it is the hotel responsibility. What a joke. If you think you are saving money, think again. In the long run you will get screwed by Expedia. USE AT YOUR OWN RISK… Read Full Review

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★☆☆☆☆

“Wish I could give 0 stars ”

Written on: 02/04/2017 by Asavage87 (1 review written)

Our 5th anniversary was this Fall, and I am turning 30 this summer. So my husband and I thought a trip during my Spring Break (I am a teacher) was in order. I began researching in January. I am one of those meticulous, type A people. I like to have as much information as possible, know my options, and make an informed decision. This was not my first rodeo at planning an international trip, either. After much research on many sites and speaking with a travel agent, we decided on a trip on… Read Full Review

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★☆☆☆☆

“Told me not to waste my time ,wont match airline policy”

Written on: 26/03/2017 by KaydenWest226 (1 review written)

I Booked an international trip when I called to check to see how many bags can I check in and how many I can carry on ,was told one and one where previously was 2 check in and one carry on .I called the airlines where they confirmed that it is 2 check in and one carry on ,they also asked to call expedia to correct the error .I did call and was put on hold for 25 minutes then from one department to another lead to their supervisor where he was the least to say very unprofessional and Rude ,he… Read Full Review

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★☆☆☆☆

“Worst Service - avoid at all costs ”

Written on: 20/03/2017 by Alysonx376 (1 review written)

Agent Gerald took 63 minutes to make minor change to reservation. Completely unhelpful in anyway. Avoid Expedia. Go directly to the airlines. You will not save any money by using this horrible service. … Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 19/03/2017 by McBride1969 (1 review written)

They are The worst customer service ever they don't explain anything and put you on hold when I don't want to hear what you have to say. They don't want to deal with your problems , don't communicate well, i'm can never help you with your issues . I will never book through them ever again! I have never had as much trouble with customer service as i have had with them!!!… Read Full Review

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★☆☆☆☆

“Inaccurate Website Information”

Written on: 19/03/2017 by 12McDonald (1 review written)

Booked a hotel room for December 2017 for 2 nights. Was very excited got confirmation, credit card charged, then 1/2 later get a cancellation notice from expedia telling me the hotel cancelled and it was probably due to my credit card. I knew that was wrong as I saw the pending charge on cc. Went directly to hotel website and put the dated I wanted in and they required a 3 night stay. Expedia did not have that info and so I do not trust booking any travel with them. (the hotel refunded the… Read Full Review

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★☆☆☆☆

“EXPEDIA- HORRIBLE BUISINESS PRACTICES”

Written on: 15/03/2017 by 1960Sheridan (1 review written)

I was going to purchase tickets thru expedia when it showed a lower price than American Airlines, however midway through the purchase, it raised prices on me to more than American Airlines and asked me to confirm and finish paying. I did not confirm and I did not finish my purchase, however Expedia kept my credit card info (even after I deleted it) and charged my account anyway. After calling customer service at Expedia, they told me that it was just a pending transaction and not confirmed… Read Full Review

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