Ace Reviews - www.ace.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Ace was previously known as 24Ace. 
? Ask our helpful community of experts about this product or company
Ace www.ace.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Can't obtain refund”

Written on: 03/05/2014 by DonnaRomero94 (1 review written)

I bought a steam mop from this company. The mop was faulty and when I contacted 24ACE they said that they would organise collection of the item from my home, following which I would receive a full refund within 3 to 5 working days. The item was collected 2 days later (at 7pm) and after the 5 days expired I telephoned 24ACE to ask when I could expect to receive the refund. It was at this point that I was told the refund would take 14 working days (a direct contradiction to information provided… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Comment

Written on: 07/05/2014

Hi There

I'm sorry to hear of the problems that you had with your recent order, we would like to look into this further for you but on this review site we don't have access to your account information or contact details.

If you would like to email us, send us a private message on Facebook or DM us on Twitter with your account number and contact details we will be able to look into this further for you.

Kind Regards
Sarah @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“rubbish merchants DO NOT DEAL WITH THESE PEOPLE”

Written on: 30/12/2013 by mike_thehandyman (1 review written)

placed an order which the cat. which had across the front in big letters postage free, 1st statement included a lot of postage charges. When contacting the customer service told the postage would be removed and a credit note issued. Instead we received statement 2 which went from goods of 11.98 to a bill for 24.98 THIS IS IN UNDER A MONTH … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Response to mike_thehandyman's Review

Written on: 06/01/2014

Hi

I'm sorry to hear of the problems that you had with your recent order, we would like to look into this further for you but on this review site we don't have access to your account information or contact details.

If you would like to send us a private message on Facebook or DM us on Twitter with your account number and contact details we will be able to look into this further for you.

Kind Regards
Laura @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Diabolical Service”

Written on: 23/12/2013 by johnnyp (8 reviews written)

I used Ace for just over a month & ordered about four or five items with them however the trouble I had with there service was appalling. Not only did I find they had numerous errors with their website but I found items that stated where in stock on there website was actually out of stock. Also I placed an order with them & received an email shortly after stating that they had received my order when after nearly two weeks after not receiving it I contacted them to find out where my order had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Response to johnnyp's Review

Written on: 06/01/2014

Hi

I'm sorry to hear of the problems that you had trying to place an order, we would like to look into this further for you but on this review site we don't have access to your account information or contact details.

If you would like to send us a private message on Facebook or DM us on Twitter with your account number and contact details we will be able to raise this issue with our customer services team.

Kind Regards
Laura @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“never had a problem with this company”

Written on: 16/12/2013

I usually order products from 24Ace near christmas time as they have some genuinely great bargains.I've ordered cards, calendars, decorations,gifts, clothing, footwear, household items, bedding & curtains. All arrived promptly & in good condition. If something's out of stock they email me straight away or provide me with a suitable alternative. For example the calendar i ordered was unavailable so they sent me 2 others as an alternative which I thought was good customer service. It also helps… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“appalling service”

Written on: 11/12/2013 by katykins_27 (1 review written)

I advise anybody against ordering from this company. The level of knowledge and customer service from the staff is shocking. They constantly contradict one another. After an issue with my order I was told my items were out of stock. 20 minutes later I received another email from a different person informing me the items were indeed in stock and he had sent them. Im now receiving emails that dont answer the questions im asking and again told that my items are out if stock. I have asked for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Response to katykins_27's Review

Written on: 06/01/2014

Hi There

I'm sorry to hear of the problems that you had obtaining information regarding items you have ordered from us. We would like to look into this further for you but on this review site we don't have access to your account information or contact details.

If you would like to send us a private message on Facebook or DM us on Twitter with your account number and contact details we will be able to look into this further for you.

Kind Regards
Laura @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Out of stock”

Written on: 26/11/2013 by Cathieo (1 review written)

Not the first time I have had customer service issues with this company, so why do I keep using them? Well they do have some genuine bargains an d I have had some really nice things from them. On this occasion, I ordered something online which came up immediately out of stock, fair enough, tried something else, in stock, great, 24 hours later I got an email to say it was out of stock. Didn't want to pay the postage again (£4.99) so I called them and they agreed and offered me the same out of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Response to Cathieo's Review

Written on: 06/01/2014

Hi There

I'm sorry to hear of the response you received from our customer services team in regards to your query, we would like to look into this for you but have no access to your account details via this review site.

If you would like to send us a private message on Facebook we will be able to raise this matter directly with our customer services team.

Kind Regards
Laura @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cathieo's Response to Cathieo's Review

Written on: 07/01/2014

I have already sent you a private massage on Twitter

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Last time...never again”

Written on: 05/09/2013

I have shopped with this company before several years ago and never had any problems but this last time has put me off ever using them again. I place an order after receiving a discount book and special code. I was happy with the price I was expecting to pay according to the acknowledge email I received from them. 10 days later I receive my order in full but was shocked when I seen the total price. It had went from £22 delivered to £52. It looked like my discount code had not been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

24Ace's Comment

Written on: 06/01/2014

Hi

I'm sorry to hear of the problems that you had with your order, we would like to look into this further for you but on this review site we don't have access to your account information or contact details.

If you would like to send us a private message on Facebook or DM us on Twitter with your account number and contact details we will be able to look into this further for you.

Kind Regards
Laura @ Ace

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Payment methods”

Written on: 02/08/2013 by Delmar264 (1 review written)

Why do they not give the opportunity to make a standing order? They refuse to accept this method of payment, using the website continually comes up with an error and if leaves you with the ONLY option which is to call their customer service. Whilst I have no general complaint about the goods as you should know what you are buying the service and in particular the payment facilities offered are RUBBISH… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They dont even deserve one star”

Written on: 10/06/2013 by Littlemix (1 review written)

Been stuck with 24 ace after opening an account and been silly enough to order things :/ its is completely my fault and i have learnt my lesson, now im paying them off every month only to be slapped with a late payment on my creedit file. Called them several times asked to recheck payment history they could not say where the late payment was because there wasnt one due to me paying every month how ever they refuse to take the late payment off my file, its now been ten months and still nothing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bermuda triangle for returns!”

Written on: 13/05/2013 by Fazie (1 review written)

I have had to arrange for someone to be at home for the past four, going on, five weeks to have a faulty item uplifted. Phone calls elisit assurance that it will be picked up within the next 7 days, but no one ever turns up. I have also contacted them by email which results in an apology and a promise that it will be picked up in 7 days, but still no show. As they won't credit your account until they receive the item back, I'm now begining to feel that this company is only just shy of being… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst customer services ever!”

Written on: 19/03/2013

Ordered an item which became faulty. I have been waiting 6 months for Ace to organise a collection!!! I have called and called but no one can ever help! Emails have been bouncing back and forth but I always receive the same generic response - we will collect within 7 days'. Company is a joke, DO NOT spend any money with them, worse customer experience ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“rubbish!”

Written on: 15/03/2013

I ordered a few personalised items for my son as xmas presents and two of them came broken. Called to have them returned and this was resolved with a new one however my experience in general was still appauling!! customer service is rubbish and most of all the quality of products is rubbish! To top it off aswell,i got charges that came from nowhere on my bill so ended up paying alot more than i should have done! They were such bad quality and i can safely say I will never be ordering from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Theworldisyours's Comment

Written on: 18/05/2013

i had a lighter personalized and it had glue stuck all over it couldnt even open the lighter

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Not a good experience!”

Written on: 15/01/2013 by ChrissieF (1 review written)

This was my first (and last) experience with Ace! I ordered a personalised kids toy for a Christmas present. When I received it, it was broken. I had to phone to arrange to return it and have a replacement sent. Seems simple enough doesn't it. The customer service staff were to be fair friendly and seemed helpful BUT half the time what they said they would do didn't actually happen. I therefore had to spend more & more time and money phoning back and going over the same thing. The couriers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Totally inept, 2bit "P up in brewery" company”

Written on: 17/12/2012

Don't bother.... I wouldn't recommend to my worst enemy....no wonder so many companies are going down the pan if they operate like these do!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“24ace experts help please in time for christmas”

Written on: 05/12/2012

i have tried making an account with 24ace and it wouldnt work, but when it did and i recieved emails saying my items had been dispatched, they had not given me a account number so i could pay for it, so i cant log on , and i need these things in time for christmas… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wrong product and plenty of inconvenience ”

Written on: 22/11/2012

Ordered a product had emails confirming on its way and no problems. Wrong product turned up and basically they dont care less . Just said my product was out of stock so this was a replacement and had debited account for same amount despite the product sent being much cheaper. Attitude was very much that's what we do and now i have all the inconvenience of sorting it out. I would not rely on them to deliver any presents required for christmas based on this experience and will be closing any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Returns”

Written on: 08/11/2012

After being a good customer for years, I have ordered a pair of boots which do not fit, I phoned customer service and was told I would have to pay for the return of the boots, I would never order cloths or boots from this company ever again as I have already paid for the delivery of these boots, I think it is unfair to ask to pay for the return also, most company's would pay for the return. I will shop else were in future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not very good customer service”

Written on: 16/09/2012 by Busymum6 (3 reviews written)

I recently opened a account with ace24. I placed a small order for some bedding. This arrived after a week. So for my next order I thought I would order a large piece of furniture. I placed the order and waited ages . I rang numerous times to ask when this item would be sent to me customer services did not know. At this point I thought I would cancel this order. I called them again and asked to cancel this item. I was told no problem as it had not been dispatched to me.2 weeks later and it then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“returns”

Written on: 06/09/2012 by pepper567 (1 review written)

Can anybody help.Just received my first order of 3 items of clothing all in the grey delivery bag. Nothing like in the catalogue.Do i have to pay £4.99 each item to returned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cheap goods, rip-off credit!”

Written on: 28/07/2012

I first purchased from Ace 7 years ago as I thought their Christmas stuff looked good ( I think that's how they hook a lot of their customers) A few items arrived, but a lot of it wasn't in stock, so had to wait for that (free gift didn't arrive either, even after I chased it up) I have seldom ordered from this company since, as the 'credit charge' is just ridiculous when compared to the actual quality of the goods - you would be far better using your credit card and buying better stuff AND… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview