I rented a car from Avis in Croatia. What an experience! They gave me a Chevrolet Aveo with 119000 kms, with the body damaged at different places and the right wheel making huge noise when turning on the right. Two minutes afer we left, the GPS was not working any more, so we went back to the car rental office to have it changed. They did not have any other GPS available, so I did not get a replacement. Useless to say it is not obvious during two weeks to find its own way in a country like Croatia where they speak their own language. A few days later, we almost killed ourselves while driving the car on a wet surface during a rainy day. I found out that the tires were completed worn and consequently were not sticking to the road when it was wet. I took the car back to the rental office asking for a new car. They told me they did not have other cars available. They told me to be careful and adapt my driving to the road conditions.

The car provided was fine - but thats the only good news. We were quoted just over AUD1000 for the hire. When we came to drop off at Hobart Airport we were presented with an invoice for over AUD1500! After lengthy discussion it was revealed that the operative at Devonport had sugned us up for extra insurances without any discussion or agreement. Reluctantly,the Avis staff reduced the cost by 200 dollars but this stil left us 300 dollars out of pocket. We even spoke to the Devonport operative on the phone at the Avis desk at the airport. She lied and said the extra charges had been fully discussed with us and agreed to at pick up. We sent our complaint in detail to Avis. It took almost 4 weeks to get a reply,and then only from the Marketing Department who were clearly only concerned about reputational damage that might be caused by our negative post on their facebook page. We await a response and resolution,but are not optimistic. You would expect an expensive and reputable company to give good service. In reality,im Australia,we have received much better service from companies such ad APEX at a much lower cost.

I picked my car up at Tampa airport. I had zero excess built in with my BA package but this doesn't cover glass, mirrors, tyres or keys so I had emailed in advance & was told I could purchase it at the desk for $6.99 per day which I did. They explained that I could use the built-in sunpass toll reader thing or turn it off & do toll by plate, they both cost $4 per day once you go through your first toll but it tops out at $20 maximum for up to a month of use. The car was a group larger than I booked, it was a Ford Expedition with 32k on the clock. It was clean & in good condition. Unfortunately once it was up to 65mph it started vibrating through the whole car. Not ideal as that's pretty much the cruising speed on the freeway. I rang the Avis breakdown line & as I was now in Orlando they said it was best if I went to Orlando airport to change the car. This was done & I asked if they had a Chevrolet Tahoe which was what I had hoped for in the first place. They said yes no problem & I got a top of the range LTZ model with all the kit, rear DVD player, sat nav, air conditioned seats & much more. It had a nice 5.3 V8 engine & at around $2.20 per gallon it wasn't that expensive to run (16 - 23mpg) I did 2,000 miles in the 2 weeks & it was faultless. Returned the car & they checked it back in & did all the return paperwork on the spot & confirmed that they were happy with the full tank of fuel & that it was in the same condition as when I received it. This next bit is just for info only & I hope it helps others. They didn't ask to see a fuel receipt on return but be aware that at Tampa & Orlando airport there didn't seem to be any petrol stations on the airport & I had to go a couple of miles away to refuel, if I hadn't got sat nav then this could of been a real problem so please plan ahead. I enquired how dirty a car had to be before they charged an extra cleaning fee & she said it would need to be caked in inches of mud & that the inside would have to be inches deep in sand or full of fast food containers & she said it does happen & people do get charged. So do what I did & shake the car mats out when you do your final refueling & throw all the rubbish out of the car into the bin & avoid any additional costs. Overall a great experience & I would definitely use Avis in the US again.

A week after returning home Avis took the equivalent of an additional 42% out of my credit card on top of the original agreed fee. A range of explanations have been offered none of which are true or can be evidenced by them. It seems like they are just trying it on. Customer services give themselves 10 days to respond and then close down your query having failed to provide an explanation. So you have to start all over again. I will take it to the small claims court.

I will not book with Avis ever again in my life. I paid for extra insurance via the Ryanair website to "give me peace of mind". When I picked up the car I was given an unreadable copy of the agreement and I asked what am I paying for - the answer was just fuel. No mention was made of £65 of damage waivers etc. When I got home I realised what I had been charged for. My complaints have got nowhere and Avis claim the products were explained to me which I know is a lie on their part. How many millions are Avis collecting from people for products they don't want or need. I effectively paid twice for the same protection. If they had been prepared to give some compensation I would have been satisfied. This is probably as large a mis-selling exercise as PPI.

Hired this Jaguar from Avis Prestige Manchester for a week's holiday in North Yorkshire. Excellent car and very pleased alround with the Avis Prestige experience. The car was in mint condition, ready and they took us to the station after the rental.

Booked through B.A.Car was what I booked and met my needs.The Avis Office is in a Portacabin near to Terminal 1.The inside is grubby and in the heat was unpleasant for customers and staff alike.It was 2 July-mid afternoon-and the unit was full of people.I had all my booking papers but there was no attempt to give people like me priority.Non bookers were given the same attention and it seemed gave the few staff on duty 5? a greater opportunity to cross sell.I had to queue almost 1hr 30mins and it took 10 mins to process me.Poorly organised and very frustrating.Be warned.

Just a few words of caution. January of this year we hired a car in Lanzarote. There were no problems with the car or the initial service. Please be cautious re CDW. We did view the car on pick up and had to point out a number of minor scratches and dents on practically every panel, and to be fair the girl did record them all. Unfortunately for us on one of our trips out someone we think reversed into the car and created another minor dent. On returning to the UK we find the Avis have debited my account a charge of £500 for repairs. I did my own investigations with Hyundai and the cost of a complete new panel is in the region of 99 Euro. I leave you to decide on where the rest of the cost comes from

We rented a Citroen at the Gard du Lyons in June 2016. The garage staff were unhelpful and the GPS functioned badly. The worst came after we returned to the US, and received a letter advising us that we were being charged 35 euros for a parking violation committed in a city we NEVER VISITED, and that our only recourse was to address it with the local authorities. Well, the reason for the error was evidently due to Avis having switched us from one car to another at the time of booking without changing the info in their system, but our messages to Avis seeking help were met with repeated insistence that we address it with the city which we NEVER VISITED. It was impossible to reach a human being at Avis, apparently the way they like it. NEVER AGAIN!

We booked a Calais(or similar) from Gold Coast Airport. When we arrived there was not one available and were given the small Jeep instead. I fail to see where the similarities are..One and SUV,one a sedan and absolutely no comparison with the features or comfort. The worst part is I have emailed approximately four times over 22 days asking for an explanation and how Avis classes the two vehicles as 'similar'and I am still waiting for a response.They obviously do not care about their customer or whether they delivered what was expected. Stay well clear of this company and look elsewhere!!!! Very poor service and follow up Avis(If you even bother to read what your customers are saying!!!)

Due to traffic delays, didn't have time to refuel the car before I dropped it off. So I was fully aware I`d be charged a fee. But 161 euros is just ripping me off. It wasn't even an empty tank when I returned the car, just about two thirds empty. Earlier on in my rental I`d` filled the car up from nearly empty for 46 euros. When I emailed them I got no reply, when I called them, they promised me they would email me an invoice, still waiting for that

Hired a car from Avis in Jersey. Refused their excess policy as we had our own. The Avis man walked round the car with us and said 'all clear no scratches or damage'. We did point out a few superficial scratches around the boot area but he dismissed these and said only deep scratches counted. On returning the car the same man pointed to the wheel trim on one wheel and said there was damage there which he would have to charge us for. (I wish i had taken a photo) The damage was a tiny nick no bigger than half a centimetre. For that we were charged £56.70. On the original inspection the wheel trims were not mentioned and we did not have any incidents with the car. Please check your wheel trims when hiring a car and point out any damage to the sales person.

Wish I could give Avis a 0 as 1 star, is 1 star too many. Made to wait in the car park for rep for 30 + minutes. Car was not checked properly on handover to us and we subsequently missed existing damage due to it being 3am and the car front being obstructed. Rep was reluctant to install the car seat for our toddler and told us to read the instructions on the side of the seat which was impossible in a dark car park. Returned car undamaged and was told I'd scraped the front of it. Not the case at all. Rep on returning then said he'd not charge me 325€ if I gave him some money for a drink. Absolutely disgusting behaviour and sadly seems to be a common occurrence. AVOID AT ALL COSTS.

got home after 2 weeks in Tampa (car picked up at airport) to find charge for additional driver on receipt. Clearly states in BA website that no charge for additional driver for executive club members.Countless emails to Avis to try and get credit card refunded.No joy....Avis customer service as useful as a chocolate teapot. Stay well clear of this lot!!!!

Avis supplied me with a car in Paris that had different number plates on the front compared to the back. I only noticed this problem the day I gave the car back in Brive and I pointed it out to their staff at this time. Needless to say the "other" car with my other number plate incurred a parking ticket in Paris, whilst I and my hire car where in Dordogne. Avis have not responded to my request for assistance with the Paris police to confirm this matter nor refunded me the Euro35 they charged for forwarding on my details to the police. I have not heard anything from Avis and its now way past the 15days they give themselves to respond to customer service issues. Customer service in Nil.

The customer service of the Avis car rental on West Broadway Vancouver, BC Canada is horrible! Don't go there! The owner and manager hung up on me when we were resolving a price difference. When we booked our car through priceline, it was $500 and when we returned the car, they charged us $1400!! It's very dishonest of the shop and very unprofessional. Very bad experience and would like to warn others not to book/pick up via this location. They put on insurance when you said you don't need it and charge you $800 for it! They didn't have enough cars to provide the right size and nicely said it was an upgrade and gave us a big car. Wanted to swap and never had another available. This shop is horrible and dishonest, never go there for car rental!