written by RaymondParrish421 on 16/04/2024
My package that was delivered to my neighbor's house instead of my house address. I have not received my package and did NOT ask for it to be accepted by anyone. Royal Mail has ignored my inquiry and my package is worth 80 pounds or 100$.
written by KatelynnHardy on 05/04/2024
Death Certificate post 1st class signed for 13/3/24 still not delivered 5/4/24 safe to assume Royal Mail have lost it I have made a claim but would much rather have my document returned this is a difficult time without Royal Mail adding to it
written by Saasasadadswqfqdada on 03/04/2024
Royal mail are terrible, they just put stamp prices and postage prices up but deliver mail so late, my second class took 8 days to arrive and my first class took 6 days, come on, i dont get it
written by YeseniaJohnson1969 on 03/04/2024
Customer service is a waste of time Do not sort the problem out So return to sender This is always the answer to there problem
written by Natnat20 on 27/01/2024
Ordered a £105 item from fat face correct address because i checked it...item scanned as delivered at 8.30am saturday morning...im not even out of bed...no one knocked my door !...photo only shows label and deliverers hand...SOMEONE HAS TAKEN MY PARCEL...NOT RECCOMENDED THIS COMPANY...NEVER USE ROYAL MAIL...THEY TAKE YOUR ITEMS AND CLAIM THEY HAVE BEEN DELIVERED WHEN THEY HAVE NOT...BOYCOT BOYCOT BOYCOT...DO NOT TRUST THIS COMPANY !!!!!
written by on 21/01/2024
Sent a parcel with tracking that contained handmade items to a charity. They failed to even get it to the depot success Given the total lack of tracking! Claimed but the y rejected my compensation. Asked for guidance several times on what evidence to provide for future parcels but they just continually stated they would not change their decision. I wasn’t asking them to change the decision, just help me for the future!!! So will not trust them with my parcels going forwards ax they are totally incompetent and don’t give a (insert expletive) about their customers!
written by CarrieKim on 04/01/2024
Hi, I put through a ad review just before Christmas, but I got it wrong the two parcels were delivered on time to our postbox. My partner emptied the postbox, but forgot to tell me.
written by Chaseor307 on 20/12/2023
I am a small business owner who makes a small profit on each product I sell. I chose royal mail special delivery guaranteed before 1pm the next day at a premium cost of £9.50 to post an item to a client on the 25 October. It never arrived. No explanation given. It takes an hour to speak to someone just to be told that there are issues with South midland dc and that I have to wait 10 days to claim compensation up to the value of £750. The item that disappeared cost me £100 and I sold it for £115. The claims department is manned by people who can't be arsed to review what's been sent. I sent proof of delivery. Proof of the cost of the products I use to make my product and proof of the transaction. That's not good enough for royal mail. After 2 months of toing and froing I have received £9.50. I had to replace the item that royal mail lost. So I'm out of pocket. DO NOT USE THIS SERVICE. EVRI PROVIDE A MUCH SUPERIOR SERVICE FOR A FRACTION OF THE COST. I am pursuing royal mail for misselling a service in the small claims court.
written by JovanniGibbs on 19/12/2023
Our postman is absolutely brilliant so friendly and does a great job year after year thank you ????
written by Hutchisonkh278 on 14/12/2023
I arranged online for a parcel to be picked up from my home with a postage label and to be delivered to its destination. Fee £5.49 All ok I thought. I stayed in on the day waiting for the collection. The postman came shoved some letters through the door rang the bell and legged it before I could open the door, I went outside but there was no sign of him, When I checked my post there was a loose label in it thst I needed to place on my parcel. WHY DIDN'T HE PICK UP THE PARCEL ? I took it to the nearest Post Office myself the following day. I told the staff there what had happened, they were appaled !
written by Elisabettaboncompagni on 08/12/2023
Parcels delivered on time and I really enjoyed the App, such a powerful and user friendly tool, highly recommended!
written by Emmasutts on 25/10/2023
On a number of occasions when I’m receiving special delivery’s, the postman/woman decide not to knock to see if I’m home to sign for my parcel that I’ve been waiting in for. No , they just pop a note through the door to say sorry we missed you. I mean what is that about? I don’t understand why they DONT knock to see if I’m home !! Paying extra for postage and having to free up my day for a delivery for them NOT to knock. It’s a joke !
written by Makyaeaglehunter on 13/10/2023
I paid on line to have a parcel collected but after EIGHT days of not being bothered to call for it I had to drive it to a post office myself. EVRI every time from now on. Royal mail, utter rubbish.
written by Brice100 on 05/10/2023
Bad delivery service, missed a delivery once because I went to work had to reschedule another delivery but they didn’t deliver. Later reschedule to be sent to a post office near by, they failed to deliver to the post office on time had to call the office of the situation they assured if they can’t deliver to post they will send directly to my address but they never did. Cooking up lies for past 2weeks about my item like is missed or damage by them.
written by Tosh1945 on 05/10/2023
Recently we waited 6 days for a first class postage paid delivery, the service is shocking and needs to be back in Govt control. No doubt shareholders are trousering profits as with all sold of companies. ABSOLUTE DISGRACE.
written by wmCastro291 on 23/09/2023
Misconduct, Misdelivery, Bad Cheques and Bad Support One star is too much. They should be shut down. Over the last 30 days I've had to spend 6 hours on the phone with royal mail over a variety of issues. 2 seperate complaints about the misconduct of a postman at my house. 2 parcels go missing. 1 parcel sent back to me the sender without attempting delivery. 1 Reimbursement cheque made out in the wrong name so I can't cash it. 3 Assurances the cheque will be reissued, yet when I called today the support agent said that it had not even been requested. Last month I was in bed asleep and a postman shouted through my bedroom window "oi do you want this parcel or not" I told him it's not my parcel and I don't appreciate you looking into my window and shouting at me" we went back and forth repeating the same lines, despite the parcel not being for me. He finally walked away, shouting loudly that im a [censored]head. I complained and 30 days later received an email that said in short "sorry won't happen again". This would have been a tolerable response had it not been for a repeat of the incident a week later, the same postman came back and woke me up by shouting at my neighbor, the posite said "ill blacklist the address if you don't take the parcel" and again the parcel was not addressed to the person he was speaking to, this time it was mine so I flew out, took the parcel, and told him what I thought of him and to just put a red slip through next time. RM sent me a reimbursement cheque with the wrong name on it so I can't cash it, and when I reported the error, 3 consecutive 'support' agents over the sapce of 2 weeks failed to request the cheque be reissued, I was assured again today that it will be reissued. So far, Royal Mail have not solved a single one of my complaints. I escalated the complaints and received an email assuring me I would get I response in 24hrs, its been 72hrs and still nothing. I have submitted a SAR (Subject Access Request) to RM CS so they can provide me with copies of there documentation and remediation of the complaints raised. I'm going to escalate with the Postal Redress Scheme, Ombudsman and my Local MP. Anyone else facing similar issues with RM should do the same as they are contravening the service agreement they have with you.
written by Andyc123456789 on 06/09/2023
I was expecting a parcel today as I was going to be home to receive it, unfortunately at 6 am I got called into work so I went on their app to change my delivery to “leave at the post office” However when I got home later it had been left with a neighbour who has since gone back home to Scotland before I arrived home (her mother has passed away and she comes back home periodically until she decides what to do with the house…..she won’t be back in my neighbourhood until Christmas…….!!!!!!!! The Royal Mail operated said they reserve the right to deliver to neighbours, so why have an app to “change” it…..shoddy system shoddy company……. Oh and even if you’ve been waiting for your call to be answered for an hour….you get cut off at 8pm…..no exceptions…….totally useless customer service.
written by Samo1605 on 20/06/2023
I think it's time company's started using a different postal method as I have been waiting over 3 weeks for items posted first class.were lucky if we sea the post once a week yet they keep striking for more pay for what they dont even bring your mail on time I've missed appointments and all sorts because of royal mail there a complete waste of space.
written by Frauk on 20/06/2023
Beware they took my expensive package and didn’t even bother to search it they don’t give you any information about it and at the end they just pay small amount as a compensation after that. After reading a lot of reviews on them I think it’s a strategy by there own workers they take your expensive package with out sending it and when you claim they just pay like 50£ even if your package worth a lot more than that like in my case more than 500£
written by Southwest64 on 15/06/2023
I found out in a post office from a counter assistant that 1st class post no longer means NEXT DAY delivery, or possibly even the day after that! If you're lucky, Royal Mail may not lose your precious items. I cannot stand the appalling service being offered. I had to use it once recently, but never again. There are no words to describe the ignorance of services offered I found in most assistants - not all. There are hardly any counter assistants - is this because after years of being paid to stay at home and do nothing, there is no longer any work ethic left (except the excellent work ethic shown by our emergency services - thank you!), or because the few who are willing to work recognise what a useless institution Royal Mail is to work for, as well as to use? The queues in my area post office yesterday were massive - out of the door and down the road. Several people in the queue said they'd tried three times that day to get served, given up, and come back a further two or three times before deciding to brave the queue. I myself heard the one counter assistant give out information that I knew to be wrong, and in two different post offices that day (I was desperate to get several items posted yesterday - I couldn't use Special Delivery because the recipient is an NHS worker and therefore AT WORK every day) Mine was a soul-destroying horrible experience I hope I never have to go through again.
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