Studio www.studio.co.uk Catalogue Reviews

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★★★☆☆

“Account hacked”

Written on: 20/06/2020 by JackandOscar (1 review written)

On 8th May I had an email confirmation of an order for over £1000 to an address in Wolverhampton that is not known to me. I contacted them straight away and got the order stopped. I have just received a letter today to say my account is closed and if I wish to still shop there I need to ring and they will create a new account. I love shopping at Studio but after finding all these reviews on hacked accounts I don’t know what to do… Read Full Review

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★★☆☆☆

“account hacked”

Written on: 15/05/2020 by topcat0166 (1 review written)

coming on here I am shocked (but kinda glad) I am not the only one who has been hacked this past week I have managed to get into my account and change my password but I had to email Studio to say i had been hacked an not to send the £900 order i never placed I would have hoped the address not being 1 of my 3 I use would flag something up … Read Full Review

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★☆☆☆☆

“Hacked Accounts - how to fix”

Written on: 14/05/2020

Unknowingly I had an old account with Studio which was hacked in March in exactly the same way as hundreds of the other reviews here. If, like me you are hacked, you’ll receive an email telling you your account details have been changed, take a note of the address that it has been changed to. You need the postcode of that address to be able to access your account by using the forgotten password option. This was the only way I could gain access to my account again and change the address back… Read Full Review

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★☆☆☆☆

“Studio account hacked ”

Written on: 14/05/2020 by JosieLarsen144 (1 review written)

my account was hacked as well and a massive order made to a different address but they didnt flag it up. I had to sort it out. closing account when investigation complete… Read Full Review

Jojo13572's Comment

Written on: 15/06/2020

Same has happened to mine. Delivery address over 500 miles away from where I am . Have reported it , no response yet from studio.

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Janz70's Comment

Written on: 16/06/2020

still waiting for studio security to contact me after filling out a complaint - terrible customer service, I have been waiting over a month now, with no reply., although the order appears to have been cancelled.

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Swadey's Comment

Written on: 19/06/2020

How did you cancel the order? Mine has no option to cancel as I've also been hacked. Phone lines are not open and I've sent an email. What utter nonsense this is

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★☆☆☆☆

“Account hacked!!!!!”

Written on: 14/05/2020 by MummyBtothree (1 review written)

Firstly I had an email saying somebody had changed my email address on the account (wasn't me) and therefore I couldn't get into my account. I emailed them and they said somebody would look into it, meanwhile they would freeze my account. They obviously didn't because today I received a letter from them informing me that some of the items that I ordered are out of stock, totalling £60 which I haven't ordered. Just spent 30 minutes on the phone waiting to speak to someone. When I finally got… Read Full Review

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★☆☆☆☆

“Hacked ”

Written on: 12/05/2020 by EmmaM22 (1 review written)

Same as the other comments below. Account was hacked today. Someone changed all my personal details and studio was closed when it happened. Looks like there is some glitch in their system with so many accounts hacked.! Furious!!… Read Full Review

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★☆☆☆☆

“Hacked ”

Written on: 11/05/2020 by 149Lacroix (1 review written)

My account was hacked and an order was placed using almost all of my credit. You can't cancel an order after it's been made, and trying to get an response from Studio has been impossible! … Read Full Review

Howesjpj's Comment

Written on: 15/06/2020

Did you manage to get this sorted ? The same things just happened to us?

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Howesjpj's Comment

Written on: 15/06/2020

Did you manage to get this sorted ? The same things just happened to us?

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Jojo13572's Comment

Written on: 15/06/2020

It's just happened to me too. An order placed with delivery address 500 miles away.

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★☆☆☆☆

“Hacked...”

Written on: 10/05/2020 by Jacku446 (1 review written)

I have just been hacked got an email saying ive changed my email address now cant get into the acct and cant speak to anyone apart from sending them an email by this time they prob wpuld have had a nice spending spree!… Read Full Review

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★☆☆☆☆

“Hacked too ”

Written on: 10/05/2020 by Sarahworkman (1 review written)

I’ve also been hacked today to a different address in Middlesex which I live no where near! seems they’ve allowed there customers to be targeted and not do anything about it… Read Full Review

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★★★★☆

“Account hacked”

Written on: 04/05/2020 by Julius322 (1 review written)

Same here I have contacted them and heard nothing back yet, have also involved the fraud squad as received a statement for them today for £1k of goods they have out of stock. Fuming is an understatement they have allowed their system to be hacked and will try and make everyone liable! Get into the fraud squad to cover your backs. How they can allow email addresses and passwords to be changed without contacting the account owner is breaking a lot of their own processes and is accepting this to… Read Full Review

Gratz21's Comment

Written on: 08/05/2020

i have also had this problem a order has shown up on my account is the delivery address yours going to

61 Almond Avenue
LONDON
United Kingdom
W5 4AD

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Mikon21's Comment

Written on: 09/05/2020

My partner has just had the same thing done, she’s had an email to say her email has been changed and now she can’t log in to access her account and now can’t get through to studio to let them know

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Chilli27221's Comment

Written on: 09/05/2020

If you have Twitter it’s best to try to get holding of them on there. It’s the only way I got an answer from them. They are saying it’s 14 days to hear back from them and I have told them they are to clear my account and close it. I do not want to have an account with a company who allow breaches and refuse to take Responsibility for it. Good luck

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Gratz21's Comment

Written on: 08/05/2020

I have had a order show up on my account today is yours being delivered to

61 Almond Avenue
LONDON
United Kingdom
W5 4AD ???? if so its the same person hacked all accounts

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Chilli27221's Comment

Written on: 09/05/2020

I have no idea. They failed to send me an invoice for the goods just a credit note for what they couldn’t provide. I would assume it’s one lot of hackers and it’s still happening apparently so they have not updated their firewall even now

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★☆☆☆☆

“Studio account hacked”

Written on: 29/04/2020 by Gemma369 (1 review written)

My account was hacked. Someone was able to change my email address so I am now locked out unable to see if anything has been ordered through my credit account, apparently my account has been put on hold and will take 14 days for the fraud team to look into meanwhile my data has been breached and they refuse to acknowledge or apologise! Stay clear of the company!!!… Read Full Review

Kgrant87's Comment

Written on: 30/04/2020

Same has happened to me, received email last night saying my email address has been changed and now I can't access my account. Now waiting to hear back regarding this. Confirmation should be processed before anyone can change details, they have made it too easy for hackers!

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Vics86's Comment

Written on: 30/04/2020

same has happened to me today

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Gemmabal43's Comment

Written on: 13/05/2020

The same has happened to me on the 24th April and still no contact from Studio. I have emailed several times and nothing. I spoke to someone who was only there to deal with non payment due to covid who informed me that may address has been changed and orders placed. I have refused to make any payment as i do not want an email going to whoever has changed it which would contain confidential details. I was told that whilst it is being investigated i am not liable for costs or charges. I have emailed again today as still not had anything. Its starting to worry me now though.

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Gratz21's Comment

Written on: 08/05/2020

I have had a order show up on my account today is yours being delivered to

61 Almond Avenue
LONDON
United Kingdom
W5 4AD ???? if so its the same person hacked all accounts just copy and pasted this on another thread aswell

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Leeannwellsmanphillips's Comment

Written on: 06/05/2020

Same has happened to me. I’ve sent several emails, was told my account is being changed but still waiting to hear back. I ordered a mattress and they sent wrong size so now I’m stuck. I’m furious

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Donnamcwilliam's Comment

Written on: 05/05/2020

Same has happened to us and they have spent over 1,200 tried numerous times to contact studio when we first got the email to say the email address had been changed no response.. finally spoke to them and told them until resolved they will not get a single penny off us

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Lucy1406's Comment

Written on: 04/05/2020

What was everyone's email changed too? Just wondering if theyve been changed to the same thing as this has happened to me and I've got a letter saying an orders been placed for 400 pound

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Lauramat22's Comment

Written on: 02/05/2020

Exact same happened to me on 09/04/2020. I got an automated email informing me my email address had been changed. This wasnt me so I informed them straight away. After two more emails chasing eventually got the same response of it will take 14 days to investigate, this was on 14/04/2020 . It would appear this is a generic reply. I have had no further response regarding this and it's now 02/05/2020. I have however received a new credit agreement to sign through the post, which I can only assume means a new credit account has been set up for me. Very kind of them considering I will never purchase anything from them. I sent another follow up email a few days ago reiterating that I would not be liable for any purchases and debt accrued since the account was hacked. As others have said very frustrating you cant even see what has been purchased and you cant clear and close the account. Absolutely disgraceful surely fraud should be a top priority, but seems to be a recurring issue with this company. Very suspicious

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Saza100's Comment

Written on: 03/06/2020

Hi I got the same sent me a new account so do you know what happens to the old account now and the money owed on it obviously the money I owe not what the hackers purchased

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Leanne1970's Comment

Written on: 02/05/2020

How did u manage to reach Studio as the same has happened to me

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Kayleigh2505's Comment

Written on: 02/05/2020

Managed to get a response through twitter, just told to wait 14 days while its investigated!

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Donnamcwilliam's Comment

Written on: 05/05/2020

Bombarded them email, Facebook, Twitter finally responded after we said we where going to publicise it

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★☆☆☆☆

“Christina single bed WHITE”

Written on: 29/02/2020 by christinewalker (1 review written)

I ordered this bed online and was looking forward to its arrival, I had painted my childs room white ,so was looking forward to receiving the white bed I had ordered. When I opened the packaging I was upset to find the white bed I had ordered was a dirty cream colour, it looked like it was more like a dirty yellow. When I contacted the distributors to see if I had been sent the wrong colour, I was told ,no it was the right colour. When I said I had ordered a white bed ,not… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 20/12/2019 by abnhav (1 review written)

When is a Christmas cut off date not a Christmas cut off date, that would be Studio. Order on the 19th and the Order Acknowledgement says will be delivered before Christmas but the next day it say new year. Almost impossible to get hold on anyone in the UK (i did and will publish all the UK numbers tomorrow). all managers in a meeting. Useless… Read Full Review

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★☆☆☆☆

“They clised my account”

Written on: 30/11/2019

Studio were ok, i paid way over my monthly amount every month. Then my account was hacked. Studio whacked up my interest rate as they said i was a bad payer, i had to pay 12.00 a month but i was paying 50 to 100.00 per month,so im not a bad payer. Alot of this was due to the fact that my account had been hacked , studio set me up a new account which i could not access. Once i could access it they closed my account. i was only aware of this when i tried to order things for christmas. They… Read Full Review

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★★★★★

“Great value”

Written on: 21/11/2019 by mariakemp (1 review written)

Studio is easy to use website. Items are good quality and economically priced. There is such a wide variety of items. Also I sometimes find it difficult to get my size in something I like, but with Studio I am almost always able to pick my size. Another thing that I like is that you can read all the product details before you purchase. I love to shop from my sofa, it is much easier than having to park the car and walk through a busy high street. There are a lot of special offers and discount… Read Full Review

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★★☆☆☆

“Just don't return anything ”

Written on: 16/10/2019 by 372Parrish (1 review written)

So far I've had an account with studio for approx 12 months and ordered a few personalised pyjamas which have been fine. I then decided to order garden furniture for the summer such as bbq, seating area and deck chairs - all but the deck chairs have been faulty or badly damaged. Make sure you check everything thoroughly once you've received your order because if like me, you don't plan on assembling furniture within the initial 2 weeks period, your most likely going to be stuck with a… Read Full Review

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★☆☆☆☆

“if you want broken junk from china with no warranty...”

Written on: 23/09/2019 by luke00978 (1 review written)

if you want broken junk from china with no warranty great, currently sitting with a £250 broken spa only a few months old, nothing they can do because they dont want to follow European consumer protection laws, please avoid or loose money… Read Full Review

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★☆☆☆☆

“Please please be careful”

Written on: 28/07/2019 by HazzaPPP (1 review written)

Please, please be careful. I don't usually leave bad reviews and this is not an unfair review... Studio are quite obviously a company, geared to try and extort more money from you. In short, I ordered one mud kitchen for my daughters birthday and they were chasing payment before anything was ever delivered - I was advised that the order was on it's way by the first person, then a few days later that it was never even sent out. I was advised everything was cancelled and a new order placed and a… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 13/07/2019 by Angiejasmine45 (1 review written)

My experience with Studio catalogue is not a good one for example the company want you to make regular monthly payments which is fine I don't have a problem with that. What I do have a massive problem with is that if your late in making a payment they have a damn cheek to charge you a £12.00 default charge. If that isn't bad enough they then charge you interest in my case it was £8.50 on top of my £12.00 default charge taking that to a grand total of £20.50. So how is anyone expected to… Read Full Review

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★☆☆☆☆

“3 parcels that were not ordered arrived at my address....”

Written on: 28/04/2019 by vuFloyd88 (1 review written)

3 parcels that were not ordered arrived at my address. Don't even have an account with Studio. Sent emails which were unanswered then got through to customer service. Items are supposed to be being collected but the account can not be closed because they need to talk with the person who opened the account - who obviously doesn't exist! Can't log in to account as I didn't set it up! Have also got a action fraud reference. With so many complaints how can the company not be investigated?… Read Full Review

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