SEATS - no room to cross legs and I am only short. The base of the seats have metal bars that are not covered with padding so 11 hours makes for a most uncomfortable flight. My coccyx took five days to recover from soreness. No wonder so many were standing during the flight. FOOD - Both flights to and from Central America we had beef. One had cold beef with red peppers and ? sliced cabbage as a starter followed my beef stew with red peppers and beans - somewhat repetitive. The pineapple pudding was good and biscuits and cheese as well. The second meal came in a box - very dry chelsea bun in clingfilm and an unbuttered roll with ? ham and ? cheese - no tomato or salad so very dry. Drinks were almost non existent after the meal round unless you went to get one which often meant disturbing the person sleeping in the next seat. Thought you were supposed to drink lots when flying - no such luck with Iberia. STAFF - On the Madrid to Guatemals flight they were surly with no smiles just plonking down food trays and saying "mas te" up the aisles. When the seatbelt signs came on it was about 10 minutes before they announced it on the tannoy and one man was still standing as we landed. The return flight from Costa Rica the staff were very smiley and chatty to passengers and I told them what a difference it made to the flight.

7 hour delay from Nice to Madrid. No updates, absent employees, no information. Exactly how not to handle this type of situation. 20 euro meal voucher was offered. Safety first, of course. But tell us what is going on. The silence just increases the anger.

Iberia sucks. Completely. They love to go on strikes and screw up vacations. I would NEVER recommend this airline to a friend, and I will NEVER use it again. They have strikes every year, but they don´t inform their customer that their flight has EVEN BEEN CANCELLED.

On a Madrid to Quito flight the aircraft was so unserviveable that they tried and failed to clear after pushback 1hr 30 mins late, returned to the terminal and eventually cleared 3hrs 29 mins late after engineers had tried to fix things. Meal in Business Plus had been kept warm for so long that it was dried out and almost inedible. The 'afternoon plate' eventually served late evening had been kept at ambient temperature and was sour. My wife tried it and later threw up. Eventually, near Quito, announcement that we couln not land there (everything else could) so overflew to Guayguil resulting in hours of delay whilst the found a charter aircraft to fly us back to Quito. No Iberia staff to explain, no food offered during the wait just a $5US voucher between two pax. We were not allowed into a lounge although we were Business Plus and eventually were put into the charter almost at the rear of ecomomy. We landed at Quito 8hrs 20 mins late. No Iberia personnel to notify pax of their rights under EC regulation 261/2004 (600 euros automatic compensation for the delay alone). In spite of AESA ruling that Iberia must compensate us I am still waiting after more than 16 months and many, many, contacts and demands for payment. Iberia simply ignore all requests. After seven months jumping through hoops and sending differing proofs it was only after registered ltters to the President I was at last granted very limited compensation which did not cover my costs. I WILL NEVER FLY IBERIA AGAIN - TELL YOUR FRIENDS

the worst customer service in baggage service lost my luggage and when calling the baggage service which located in spain they were so impolite and rude didn't care about customers hanging up the phone on me many times i will never travel with them again

I have flown with most of the budget airlines and my flight with Iberia has been the worst. Terrible customer service on both phone and email. There website is useless. Were given incorrect information at time of booking regarding carriage of sports equipment. I would never recommend anyone to fly with Iberia or book with their website/phone line. Its worth paying a bit more for a half decent level of service.

Horrible customer service

Go in to plenty of detail, talk about the key elements you like, was there anything you particularly didn't like about it? LOL... Where do you start? Fined on the spot for forgetting a piece of paper or lose the whole flight with 20 minutes to spare (at check-in desk). The fine was twice the price of the air ticket. Terrible customer service from the check-in desk. Rude personnel. Flight was late with no information while waiting. Dirty, cramped planes. Won't even reply to a complaints form. And that's from me... a customer who actually has joined their flight program. I have no choice because they have the direct links I need. This company should never be allowed to deal, transport or directly have communication with the human race. Iberia have actually gone out of their way to stress the customer to the limit & squeeze as much money out of them as possible. Avoid at all cost (worse than Ryanair).

I purchased return flights from Zurich to Bogota via Madrid and paid an additional fee to secure some extra legroom. Shortly afterwards, I started receiving regular emails changing the times of all my flights and my seating, without any refund of the fee I had paid to be seated in an exit. So far, so fraudulent. I then attempted to raise this issue with the company but they could only be contacted through a special toll number. So, I was being asked to pay a fee to resolve an issue created by their incompetence. The situation got ugly from there but I finally managed to secure a full refund, so the only real cost has been hours of my time and weeks of high blood pressure. All I will say is that dealing with Iberia customer service is one of the most fruitless and unpleasant experience of my life. Honestly, there is simply no reason to do business with this company and if they cannot manage their flight plans, seating arrangements or complaints procedure then they are clearly unfit to fly a plane.

Horrible check-in (2 hours), late flights, horrible in-flight service, lost baggage. They couldn't have done more wrong if they tried. This includes an hour on the runway in Madrid with no air-conditioning while a mechanic put putty on one of the engines (really). The only positive thing I can say about the experience was that they plane didn't crash. Never again - I will pay a premium to use an airline that functions.

IBERIA is a NIGHTMARE!!! I have been traveling from Munich to Santiago de Chile thru Madrid in Feb 2012. The flight from Munich to Madrid had 2 hours delay, so I almost lost my flight. I caught it by running, but my luggage did not run, so there was no luggage in Santiago after 13 hours flight. It took long to do the procedures. I was told the luggage would come 2 days later, I should buy what I needed. It was summer there and winter in Europe. I collected bills of about 183,94 Euros, which was cheap, I didn't want to profit from that problem, so I really bought just what I needed at low prices. I did send the bills with all detail to [email protected] and have not even received an answer, nor the money. Such a lousy service is incredible. NEVER AGAIN.

I had a three leg trip from Barcelona to Houston, TX. I arrived at Barcelona's airport an hour and 15 minutes before my flight to find out that it had be cancelled....yes, CANCELLED. There was no type of notification sent to me at all. I was lucky enough to be there in time to catch the last flight going to my first connection city. Rather than give me all of my boarding passes when they checked me in, they only gave me the boarding pass for the first flight. When I got to Madrid, my flight to London was departing from the same terminal that I arrived in. Since the flight left the next morning, I slept in the terminal and jumped through a few hoops in order to make it to the gate the next morning. When I got to the gate, I stood in line at the counter so that I could have them print my boarding pass. Those of us standing in line were not assisted by any of the four people working the gate until after they boarded the plane. This made no sense to me because only one person was scanning boarding passes while the other three stood/sat around. When they finally got to me, they told me the flight was full. I showed my itinerary to prove that I was suppose to be on that flight and explained that I was not given my boarding pass at my initial check-in. The gate attendant was baffled as to why I wasn't given my boarding pass. Then, I was sent on a wild goose chase from counter to counter where everyone told me that all flights that would get me to my destination were full that day. The staff was very rude and might have well just told me that they couldn't give a rat's tail what became of me. They insisted that I'd have to pay a penalty fee to have a new ticket issued but then that turned into my option being to buy a brand new ticket to possibly fly out the next day. I was told that I was a no-show for the flight and that disqualified me from simply having to pay a penalty fee (which shouldn't have been applicable anyway). To avoid being stranded in Madrid, I paid an arm, leg, and torso for a flight back to Houston. I have filed a complaint with Iberia due to their poor handling of my situation. From what I have encountered so far, it seems that if they make a mistake (in my case, fail to issue my boarding passes), they will simply put the customer at fault and avoid any accountability. Iberia is by far the WORST airline I have ever dealt with. I would rather blow up a raft and float across the Atlantic or travel by mule, than use Iberia for any type of travel.

On 27th June flew with Iberia Airline from Heathrow to Madrid to get my connecting flight to Columbia. Big mistake!!! Iberia airlines was delayed for an hour therefore, missing my connecting Business Class flight at Madrid. I was not happy! I found out from Iberia Customer Service dept that the delay was due to Bag handling - My question is; what were the Bag Handlers doing to cause the delay in the first place? Shame on them and the airlines. On my return, I rang and spoke to various staff in the Iberia Customer dept, (not giving out any names)whom were so unhelpful, in particular Teresa (Oops). Her attitude was appalling to say the least, she really got my back up, as far as she was aware there was nothing she would or could do in assisting me (a customer)with my issue. whats happened to the 'care of customers in Customer Service? I intend to take this further, with an investigation, until they acknowledge their mistake with an apology. Flying with Iberia was a big mistake, I nor friends and families will not be flying with THAT AIRLINE again! Hope your experience with Iberia Airlines was better than mine!