We have had Orange for about 3 years, previously Wanadoo. The connection has been good consistently. Their support is not good, didn't want to talk to me because I was using my own router and not theirs. They didn't fix the problem I had, but a friend fixed it very easily. At the end of the contract, I spoke to a very rude female to ask for a MAC code. I finally got the code and have switched to BT. I am now told my their call centre in India that I needed to give 30 days notice, so I have cancelled my direct debit and written to them asking them where it is printed that Ineed to give 30 days notice. I have had no reply.

Previously it came under Wanadoo but since it has changed to Orange the service has gone from bad to worse. When a problem arose it took ages to sort out on a prime time telephone number. All in all from time the problem was reported to time it was resolved it cost me over £20 in phone calls. The technical desk have a tick box chart and if it does not follow on the lines they do not seem to know what to do. Speed of broadband connection was meant to be increased to 8mb but it is only just over 2mb. The last straw was last month when I tried to get a migration code to switch to another broadband operator who was offering a much better deal with a good back up service but Orange delayed and delayed and by the time I received it the offer had finished. Appalling.

I was paying £14.99 for a Wannadoo service until Orange took over in June 2006. As an existing Orange customer I was apparently eligible to free broadband under my 18 month mobile contract. I signed up to this and cancelled my DD to Wannadoo.

Last week, I was very shocked to discover that Orange have been charging me £17.99 a month since this time with in my opinion no authorisation. Last week, I asked orange for a full refund which they have declined on the grounds I did not sign up to the free contract even though their own terms and conditions show I was eligible as far as I am aware.
I do not recommend Wanadoo Broadband.

I went from 2MB orange broadband to 8MB and I think it is alright, My PS3 works fine on it and so does my laptop. The problem is I can only get 6MB of the 8MB I am paying for and when I do a speed test sometimes I hit the 8MB margin but sometimes I hit the 1.5MB margin does that mean they aren't givin me all the speed I am payin for all the time? They have told me off once because I downloaded over 69GB of stuff. The Orange wireless box is poor in my opinion with its 2 ethernet ports, poor wireless signal and it is massive.

I have had nothing but a nightmare since Orange took over Wanadoo! All day now I have been on the phone! My internet hasn't been working properly for a good few months now! Thinking that maybe it was the amount of people trying to access the internet the same time as me I thought nothing of it! My internet keeps cutting off then connecting for about 40seconds then disconnects again! I argued my point that I haven't used to internet properly like any other person and think it is completely wrong that they still charge me!
The day I made a complaint they took £15 out of my bank, when I told them my internet isn't working! They then said if I want an MAC Code I must pay £50 to cancel when I have been a member of Wanadoo/Orange for over 3 years! Does anyone actually know when Orange baught Wanadoo and if anyone is having the same problems as me? They sent me a new wireless router which was before Livebox but now is a Siemens router and the same problem is occurring! They said they would refund me £4 for the internet I haven't used.
I think they should just stick to mobiles! I have an Orange mobile and never have I had a problem with the connection.

There was no problem with this product when it was managed by Freeserve or by Wanadoo, but on being taken over by Orange, we have suffered no end of problems. These have included technical faults that have taken unacceptable numbers of expensive telephone calls to resolve, an inability to communicate to the correct address upon moving, difficulties setting up the move in the first place, unhelpful customer support representatives who give information I was not happy with, and finally I feel a complete failure of service in my experience. Technical Support have so far not yet fixed the fault, insisting the problem was with our equipment (we did not use their Live Box because it updates itself randomly and disconnects you from the internet - not an option for us, as needed a stable internet connection for working from home). We had, however, proven that the problem was not with our equipment by connecting a different router and having the same difficulties. We had no option but to set up a dial-up connection, very expensive for me, for a month until we were able to migrate to another provider (the Post Office - highly recommended, by the way). What a trauma that was! Firstly it took Orange a week to send the migration code by e-mail. We finally migrated in January 2008. In April we were still receiving letters, e-mails and even a telephone call from Orange, asking why they could not collect payment. I have lost count of the number of telephone calls I made to Orange to try to get them to understand that the account was closed and that they in fact owed me money for payments taken since the service had stopped. I was told repeatedly that I still owed them money. It took about a month from my initial communications with Orange to finally get confirmation that the account had been closed. Now that we are in June, Orange have told me that a refund will be coming my way (something which I have been told several times before and which has not to date transpired).

I would never use Orange Broadband again, and I would not recommend this ISP to my worst enemy.

I've been with this company since they started off as freeserve. I was recently prompted to look for another service after receiving a slightly condescending letter. They complained I was breaching their fair use policy (in other words exceeding a hidden 40GB limit on an UNLIMITED package). Same old story with every company proclaiming "unlimited usage", yet prioritize traffic. With 3 computers being used in my household, 40Gb a month isn't really suitable for me personally. What I found though, is that it's probably better to 'stick with the devil you know'.

An issue which has never been resolved is the fact that I'm supposed to get free calls in the evening with my livebox. I couldn't register my box serial number in order to activate this service. I called their customer support (which really is as bad as people say). They told me they'd get back to me... that was a year ago, they never did. I haven't persisted with the matter because it's not particularly something I'd use anyway. To be fair, I was connected immediately. I've never had any serious problems with the internet service, although it does tend to go down for long periods (like any company who maintain their service). Looking at other prices, packages and complaints out there - is there even a decent service provider going in the uk? I don't think so! When they work, this company are still probably the best in the uk. Popular opinion has them as: one of the lowest rated but this is probably be because they have one of the largest customer bases. I've hated orange since they restricted their 5 pound top ups on their mobile pay as you go service. However any experienced customer has got to admit- unfortunately they're still one of the best, most competitive Isps out there. Don't believe me? Check out how some of the other isps frequently break the law and how they treat their customers like something they've stepped in. Read their small print and compare policy. Some real horror stories. Although I resent doing so, I'll personally use them for as long as I can until they cut me off.

Recently lost my PIN for the voicemail on my second line. Called customer service (in India) was transferred to and fro for at least half and hour all telling me I needed to speak with the 'other' department. Finally they tell me they will send the PIN in 5 to 7 days. I run a business on second line and am planning a wedding.... not good to have to wait 5 days let alone 7.
PIN didn't come. Called again. Same thing... 7 days later PIN still not here.
I sign up for another company and ask for migration code from Orange. They say it will be with me in 3 to 5 days after trying to tell me I should stay and get a better deal - no thanks.
5 days later and no PIN or Migration Code. I sent complaint through contact form (15 times) - got automated reply! - waiting for REAL response. Call centres in India at high rates. No way of emailing direct. Can only send questions through the contact form - which itself is not easy to find.

Fantastic offers by Orange but they CANNOT DELIVER. Time the government did something about companies who take money and don't supply.
My comments are not without foundation I work in this field, I advise on ISP's and Orange is a non starter.
I could go on but it stresses me out when I have to remind myself of the time my invalid mother was refused any kind of realistic support and only due to the intervention of myself was my mother online after 4 months of me pressing Orange!

Signed up for Orange Broadband in September 2007 and I'm still not connected. Cancelled my account last week and now trying to get hold of my MAC code which they will not give me. I recommend to not use Orange Broadband as your Internet Service Provider!