After 32 years of towing a caravan without incident, finally hit a tree branch, that was hanging down and damaged the rear panel of our caravan. Initially thought the damage was minor, however our chosen repairer informed us that the complete back panel would require replacing, making it an expensive repair. The caravan club insurance was informed, and the claim form was downloaded from the insurers web site. After completing the claim form, attaching the repairers quote and photos of the damage the completed documentation was emailed to the insurers. It was a really easy process. Within a couple of days the insurer wrote to us acknowledging the claim, and informed us that one of their assessors would inspect the damage. The assessor inspected the damage and agreed that the back panel replacement was the correct repair required. Our chosen repairer ordered the parts, and the repair was carried out on a mutually agreed date. Our chosen repairer also sent out a mobile repair team to do a temporary repair so that there was no water ingress into the caravan. You only know how good your insurance is when you need to make a claim. The CAMC insurance is first class, highly recommended.

We were stopped by another motorist to be advised that we had lost a bedroom window which had smashed on the road. We made a temporary repair and then had the missing window replaced several weeks later once the parts had come from the manufacturer. When I submitted my claim, I was impressed that the payment came to me only 2 days later, without any fuss or bother! This is excellent service and is an example of a very efficient and professional package from the Caravan Club.

We have always used the Caravan Club insurance having found it cheaper and the team are always so helpful. After having a very stressful time this year with a fire at home and also destroyed our new Swift caravan, the loss adjusters came out within days and the claim was dealt with very promptly and efficiently and we soon had a brand new caravan to go on holiday again. Very grateful!

Absolutely no problems.Sent a photo of damage caused by stone strike with estimate.All quickly settled.Particularily pleased that the small business that carried out the repair was promptly paid as such operatives often have the need for prompt cash flow cover.

Unfortunately, my awning was severely damaged during a winter storm in Cornwall. My policy covers new for old replacement, and after a few checks with supplying dealer I received the replacement cost less my excess. It is an excellent policy ( my first ever claim), and the process was made easy by good / clear communication from the claims team - well done

Posted off form for storm damaged caravan cover, and received cheque by return. Also use their insurance for motorhome, great experience there, too.

After an unfortunate accident in May when my new caravan (only 6 months old) was written off I made my first claim in over 25 years of caravanning. I have to say that the Caravan Club were excellent from start to finish and I had my new replacement caravan by the middle of June and in plenty of time for my French holiday in July. The customer service from both the club and their agents was first rate throughout and I have nothing but praise for them in what was a very difficult time for us.

I insured our first caravan with The Caravan Club insurance 13 years ago and after needing to make a claim with them on our very first weekend away we have stuck with them ever since. We get a selection of discounts for having done driving courses and the security features on the various vans we've owned. Unfortunately we have had to make 3 claims in that time - 2 down to us having clipped the van getting it out of storage (both my husband's fault even though I was driving!) and another from a break in at a storage facility. On all occasions they have been very helpful, quick to inspect the caravan and approve repairs. We have been extremely happy with their service and have no intention of changing insurance providers.

Our caravan problem was solved very efficiently. A downside was having to travel several miles back and forth to deliver and collect our caravan but our fuel costs were reimbursed so overall we were very pleased with the service. All was dealt with in a reasonable time frame. Thankyou

On the 23rd February at 11 am storm Doris struck my caravans storage area. Doris blew down several trees one of which fell onto the back of my caravan. On inspection I found the back panel to be smashed the roof and skylight damaged, with some of the internal stays and ceiling broken as well. At this point I rang the Caravan Clubs claim line and reported the incident. Devitt were very helpful and I had a claims form within a day. Having returned the completed form within a week the Caravan Assessment Services (CAS) had contacted me to inspect my van on Devitts behalf. CAS were very professional and I was told at the time of inspection what current market value was placed on my van and depending on repair quotes whether it would be written off or repaired. Subsequently the van has been written off and on the 24th March I received a cheque for the agreed amount. I have now purchased another van and insured that through the Caravan and Motorhome club. I would like to thank the CAMC,CAS and Devitt for the professional way in which my claim was dealt with.

Excellent service from the club insurance dept and very satisfied with the outcome and settlement. Would definitely recommend the club insurance for caravan protection.

We had our caravan stolen which in itself is a pretty devastating experience but dealing with insurers can be so daunting it is one of those things you are tempted to leave as long as you can. In our case the Police were worse than useless but the Caravan Club Insurance team on the other hand were brilliant. It is only in cases like this that you realise why the cheapest products may not always be the best. The Caravan Club people were helpful, sympathetic and did everything they could to process our claim as quickly as they could. In the end the claim was resolved and paid out in just a few weeks and we were able to purchase a replacement van without trouble. Like Red Pennant who have also proved their worth I will not shop around for caravan insurance or continental travelling insurance but will always buy from the Caravan Club.

We have been with caravan club insurance for about 20 years.They have always been very helpful whenever we have contacted them.we have only needed to claim from them once when we lost our awning in high winds. They were brilliant, replacing the awning with a new one straight away , a great service.

We would highly recommend this new for old insurance. We were delighted with the efficient and friendly attention we received after our accident and were able to replace our old caravan for a brand new one !

After sadly having my caravan stolen I was naturally devestated. more so as my husband recently died and we had such amazing holidays in our swift caravan. I was very nervous discussing my claim as I had not dealt with anything like this before. The assessor met with me and put me at ease immediately. He explained all that would happen and guided me through the process. My claim was dealt with and paid out within 4 weeks. I would definitely recommend the caravan club insurance

Nobody there to answer the phone? I had a query about which number to use abroad for Motor Caravan insurance claims other than a 0345 number. First I tried the claims line... automated reply ...told to call another number 0345 300 4282 then immediately cut off. Then called number indicated ....."You are in a queue, etc....." Gave up after over 12 minutes.... Called Customer Services.... "You are in a queue, etc." Again gave up after over 12 minutes waiting.... I'm really surprised! I always assumed a quality service from the Caravan Club (as "arranged by Devitt Insurance Services"). I can just imagine how stressful this could be if we were abroad with a claim. Have renewed this policy for several years without a second thought. Next year I will think again!!

It is run by Devitt Insurance Brokers. I have had major issues with them on other policies. Their strategy is to undercut any quote from any other insurer. Once signed up, they rip you off with extra charges to make any changes renewals etc.. They charge for renewing your policy!!!!! I had a scooter insured with them ( very competitive) and after year one, they demanded a £25 renewal charge on a £98 renewal premium. Their attitude,when taking out the policy is inflexible and obstructive! They insist on doing everything by phone, but never answer it... I waited over half an hour on several occasions. God knows how impossible they would be to deal with in the event of a claim. Once I realised that Caravan Club was Devitt, I cancelled the policy.

said price was based on ASSUMPTION I had 5 years no claims which as it happens I have which I sent with my renewal quote and they then ask for the schedule which I did,nt get so I said forget it I,ll just stay where I was and they charge me £40 to cancel what a rip off