Tried on numerous occasions to contact claims department by e-mail & phone with absolutely no success. We actually thought the company had ceased trading at one point.
Eventually cancelled the policy and took our losses.

Started off by being the cheapest monthly caravan insurer we found on the internet. Then not long after we started policy they wrote to say it was going up by £1 or £2 for a 'better policy'. They did this at least 3 times over the year! So look out for this as it will probably work out the dearest. Also they take 'lunar month' payments, ie. every 28 days, which is 13 payments per year. Again, look out as two premiums will come out in one pay-month! Have just checked out quote for a brand new caravan but am so glad I read small print as many exclusions. Like other reviewers have written; lots of things in the small print so as with every contract check them carefully.

I think We should all get together and email BBC Watchdog, as all the stories are the same. Do they ever pay any claim quickly.
If anyone interested in contacting Watchdog as I think they will sort it out. I think this is a big enough story for them.

We extended our cover at extra expense to include our awning for damage, theft etc, only to find when a claim was made against our awning for storm damage ,they ducked out saying storm damage to a awning was not covered and "didn't I read my policy properly", this was stated in micro print, although the awning was covered for "damage".
I've later made another claim for a broken window and after paying upfront for the repairs (Over £350) two months later am still waiting for a cheque, (they also stated that my £100 excess will be £150 because its a window I'm claiming for!).

In view of the comments made by former policy holders with regard to settling claims for stolen caravans I find myself very insecure about my policy. My caravan is worth in excess of £14000 so I have to be careful - I shall not be renewing my policy with this company and would suggest that any prospective customer thinks twice. I have just received my new premium figure and it has doubled even though I have not made a claim.

Although I answered all questions asked of me when I applied online, it was never suggested to me that the place of storage was unsatisfactory, or that as the caravan was worth over £5,000, I should have an alarm fitted, (there were plenty of other security devices fitted). To my cost, this was all in the small print. From personal experience, I would not recommend this company to anyone.

We had our caravan stolen in May this year, 5 months later E&L Caravan Insurance decided to inform me that the place I stored it was not secure enough, bearing in mind that when I bought the caravan and moved it into storage I described the place and told them that there was no CCTV and lockable gate on site. Their response was that we were fully covered as in the small print it states that the caravan can be stored at another persons place of residence as long as they knew about it and the clamps were in place. Now that the caravan has gone they have told us that they won't pay out because it wasn't in a secure compound. What I was told over the phone was not correct and that they could not have said that??? Funny they don't record telephone conversations isn't it, the saga continues.......

Unfortunately, I didn't search for reviews before taking out this policy with E&L. Similar to so many of the pet reviews on this site with E&L, the same must be said for their caravan insurance. They had no problems with providing me with insurance from the details I gave them. I paid my premiums every year. However when it came to them settling a claim when my caravan was stolen and recovered trashed, they said that the compound it was stolen from was not secure enough, despite it having a barbed wire perimeter fence, steel padlocked gates, CCTV, floodlights, mobile patrols, and the owner living next to it.