Auto Europe Car Hire Reviews - www.auto-europe.co.uk

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

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★★★☆☆

“Seen better days”

Written on: 02/06/2013

Cannot fault the booking or the hand over. We asked for an automatic, which is what we got. When hiring car is is always fairly new but our car was a 2006 Ford Fiesta with several parts missing from it. The staff told me that the car I was meant to get had not been handed back and this was all they had that was automatic. My wife was so tired that we just accepted it. Could have been more helpful!… Read Full Review

Autoeuropeuk's Comment

Written on: 04/06/2013

Dear Customer
Thank you for providing the feedback regarding your rental with Auto Europe and our supplier. It can happen on occasion that a customer does not return a vehicle which then has a knock on affect for others customers; however you should still be provided with the high standard of vehicles that we expect from our suppliers.
We do hope that this does not deter you from travelling with Auto Europe in the future, and should you have any further questions please do not hesitate to contact us.
Warm Regards
Melanie
Auto Europe

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★★★☆☆

“Bad second experience”

Written on: 01/06/2013 by Edwardmodra (1 review written)

I have used Autoeurope in December with a hire from Thrifty. Great service polite ppl at the pick up point. Last week I have hired in Hungary for 9 days, great price I was looking forward to it!! To find the company had Austrian cars with Austrian number plate, witch I wasn't the best pleased with. Company called BUCHBINDER. Ordered the car for 6 pm! Car did not arrive for pick up till 6.45!!! I Was standing in the heat with two small children. The guy there was rude and come across… Read Full Review

Autoeuropeuk's Response to Edwardmodra's Review

Written on: 04/06/2013

Dear Customer
Thanks you for your feedback and we are sorry to hear of the problems you faced when trying to collect your vehicle from BuchBinder.
Please can you contact our Customer Service Team so that they can investigate this matter further with the supplier, and state your full name, booking reference and collection date.
Warm Regards
Melanie
Auto Europe

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★★★☆☆

“AutoEurope fine, Europe Car Hire much less so.”

Written on: 30/05/2013 by Breckenbrough (1 review written)

As usual the car was not as booked, a Kia rather than an Opel, however the quality of car proved good, although the standard of preparation was very poor in my view. On pick up we discovered that neither the power socket nor cigar lighter had any power to them to run the sat nav, as it happens I work in a garage so quickly diagnosed two blown fuses. By the time I got back to the office it was deserted, (around 1pm) an hour later someone turned up & told me they did not have any fuses but I… Read Full Review

Autoeuropeuk's Response to Breckenbrough's Review

Written on: 04/06/2013

Dear Customer
Thank you for your feedback regarding your recent hire from Auto Europe and Europe. We do expect the highest standard of service and vehicles from all of our suppliers and in cases that this requirement is not meant we need to work with the supplier in question to ensure procedures are put in place to prevent further incidents occurring. If you would like to contact our Customer Service Team we can certainly look further into the matter for you.

Warm Regards,
Melanie,
Auto Europe

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★★★☆☆

“Good reviews”

Written on: 07/10/2012

I just booked a car with Autoeurope, and it remains to be seen weather they follow through on their promises of good service etc. I booked *after* reading the bad reviews on this page, however, after doing some more reading online, I found quite a few good reviews as well. I must admit that I do feel like I am taking a bit of a chance, though I do feel that this page paints this service provider in a rather one sided view. The reason I am writing this review is to encourage other visitors to… Read Full Review

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★★★☆☆

“Are they bothered!?”

Written on: 11/08/2012 by brownboy (1 review written)

Returned car with full tank of fuel by mistake - cost me approx 90Euros. Contacted Auto Europe about refund of fuel costs but no interest show by them - just a standard stonewall response. WILL NOT USE THEM AGAIN!! Once they've got your money customer service and interest in you the customer stops!!… Read Full Review

Autoeuropeuk's Response to brownboy's Review

Written on: 24/08/2012

Dear Client
Some suppliers do have the full to empty fuel policy, however if you have a receipt showing that the vehicle was filled with fuel before you returned the car we can use this to request a refund from the local supplier.
Kind Regards
Auto Europe

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★★★☆☆

“Hired through Auto Europe as they were £15 cheaper...”

Written on: 27/04/2010

Hired through Auto Europe as they were £15 cheaper than the other quotes I received for a 3 day hire. Contact via email to customer service department was good, prompt responses well within 24 hours. They waived any cancellation fee due to the Iceland volcano but luckily we didn't have to cancel in the end.

You are instructed to meet the courtesy shuttle outside the terminal, but this is confusing as the new terminal has now opened so we waited 15 mins here only to discover after a call to… Read Full Review

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★★★☆☆

“Had trouble with other car rental companies in Alghero...”

Written on: 08/07/2010 by Hoover54 (3 reviews written)

Had trouble with other car rental companies in Alghero before but Auto Europe were fine. No huge queue at their desk, reasonably quick booking in, and as advised by there desk officer to ensure a full tank on return as she said their refuelling rates were 'very, very expensive' which I thought was refreshingly honest. Car was fine if unspectacular (diesel Punto) and fair value for money… Read Full Review

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★★★☆☆

“Having read other reviews I was very vary of Europa...”

Written on: 28/06/2010

Having read other reviews I was very vary of Europa Gold Cars. All went well at pick-up EXCEPT I was given a screen to sign without knowing what I was signing. Cost was as estimated BUT my signature was also against a statement saying I had agreed to pay in Pounds (not true, I was not asked!) I have a Nationwide credit card which does not load for european purchases and I always intended to pay in euros). I understand from friends that it is illegal is Spain to charge other than in euros… Read Full Review

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★★★☆☆

“ watch the small print on Auto Europe voucher ”

Written on: 16/02/2010

watch the small print on Auto Europe voucher
a) will not permit return of car with full tank. Sixt rentals chargesd for 39 litres in a car with tank capacity 35 litres
b) unlike most other rental companies auto europe charge doe not include airport location fee (15 euro in cyprus)
car was fine but charges a surprise… Read Full Review

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★★★☆☆

“After two or three hiring experiences, it is clear...”

Written on: 07/09/2009

After two or three hiring experiences, it is clear that Auto-Europe achieve keen prices by sub-contracting end-of-life cars from hire operators.

The cars are sometimes a bit tatty, but I have not yet had one that was undrivable. The hire contract is based on the rental company's usual terms, which should, of course, be checked carefully.

On balance, I will continue to use Auto-Europe until I hit a problem that they don't seem willing to resolve for me… Read Full Review

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★★★★☆

“On arrival at the City of Derry airport I was a bit...”

Written on: 08/06/2007 by docco (1 review written)

On arrival at the City of Derry airport I was a bit apprehensive because I had never used Auto Europe before.

The staff at the car hire centre was very helpful, no problems and would use them again, have recommended Auto Europe to friends who are travelling to Spain.

They were very professional and staff were a credit to their company… Read Full Review

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